Upper Reviews

One of the best things about Upper is how it handles unexpected changes in our delivery schedule. The flexibility to adjust on the fly and inform our drivers instantly is invaluable. Also, the reporting tools are fantastic, allowing us to see performance at a glance. Also, the software’s interface is clean, making it easy for our non-technical members to access it without any training or difficulty.

However, I do wish the subscription model was more flexible to accommodate smaller or less frequent users without feeling overpriced. Also, navigating through the more advanced features has a bit of a learning curve that can be intimidating at first.

I really appreciate how Upper saves us time with its contacts that help us save our customers’ contacts. It’s really easy to look up delivery history for particular address using this feature. Being able to upload multiple photos for proof of delivery is a game changer for keeping things transparent with our clients. The pure blessing is the customer support team whom we can count on whenever there is any challenge.

Sometimes, Upper is being bit slow, which can be a little annoying, but their customer service team is always around to help you instantly. For startups and newly established companies, pricing can be a little high, but at the same time, they have a lot of features.

The real standout with Upper is how easy it makes route planning, saving us a lot of headaches. The ability to integrate seamlessly with our existing CRM tools has really helped keep everything in sync. Also, the GPS tracking feature is incredibly precise, giving us peace of mind about where our deliveries are at any time. The batch upload feature is another lifesaver, allowing us to handle large orders effortlessly.

The cost can be a bit of a stretch for us as we're still growing, and sometimes the feature set is more complex than we need. Occasionally, the interface can be a bit glitchy, particularly when updating large sets of data. And while I love the customization options, they can be a bit daunting to set up correctly the first time around.

Upper’s intuitive interface and straightforward pricing eliminate any guesswork. Its reliable address validation ensures accuracy in navigation, preventing any unwanted detours. The mobile app is clean and easy to use, facilitating seamless communication between dispatchers and drivers. One standout feature is the ability to upload multiple images for delivery proof, maintaining transparency. I am glad that we found Upper as our route optimization partner.

However, there are a few areas for improvement. The mobile app can be slow at times, although customer support is quick to resolve such issues. Additionally, once a delivery status is updated, you cannot revert it, which can be inconvenient. Upper can be overwhelming to new users due to the many features that they can try to navigate the system all at once.

The app is very user friendly for the owner and the drivers.

The price is a bit high, but also it’s worth it for the quality they give.

What we liked most about Upper is its efficient AI-powered route optimization, real-time tracking, and automated customer notifications. These features significantly reduced our delivery times, saved fuel, and enhanceed customer satisfaction.

While its advanced features are impressive, they can be overwhelming initially, requiring time and effort to fully utilize and understand the platform's capabilities​. The support was great to get started. The founder helped me through the training.

Upper route has made it possible for us to plan and exucute our installs with not spending lots of time trying to figure it out with google maps or something. The customization has been key.

It takes a minute to learn all the feature and functions of the app

Saves time planning each day out when your schedule changes day to day and sometimes hour to hour.

would like to select the beginning and ending address faster

Best routing app in the market I will recommended

No cons were added to this review

It helps make my job easier. It routes everything appropriately.

Not much I don’t like about the app. Maybe that the map isn’t updated for new neighborhoods

I like being able to import my stops and it almost always finds the addresses I need

It asks me to rate the app about 6 times a day even tho I’ve rated it already

Easy to use and put in addresses on the road.

Once I get passed an address. I can't go back in the same route and go back to that address without duplicating the route.

I love the ease of use and it doesn't slow down my day.

I wish it had better note-taking abilities at each stop. Reporting could be a touch more detailed.

It works well for the most part, the features of photos, notes and time logging stops is wonderful.

Sometimes it randomly changes routes and it’s not efficient at all and makes no sense why there was a change when no stops have changed. It also doesn’t always show the address properly and takes us to an entirely wrong area.

What I like the most about Upper is how easy it is for me to use. It has been of a lot of help to me and when teaching the drivers how to use it, it is easy for them to understand.

There are some features that need some improvement. For example: when the information of a client is saved, the phone number always has to be updated because the number does not get saved in the right format.

The ease of importing routes and dispatching to our inspectors

A little pricey for smaller companies with under 10 drivers

We love that it is easy to set up, optimize and modify the routes. If a job is for some reason in the wrong spot you can move it on the map to resolve the situation. We use the duplicate route feature constantly. Once our routes are set up, its set for the season. The tech support is extremely responsive and answers questions in a manner that is very simple to follow and understand. We only use the service for the winter seasons, and is still affordable for the year.

I wish you could undo a delivery status to put it back on the route. (I have check complete by accident by double tapping) Would be nice to integrate with geocoding. we are clearing snow from driveways and are going on and off of a property until the driveway is clear. Would be nice if the time on site was automatically started the first time you cross the geofence and stop after the last time you cross, automatically setting you up for the next property. (Followsoft does this).

Route plans look great, routing itself works well for us automatically 90% of the time.

Routing choices can be odd and need to be fixed manually by us, and not having a more thorough combination of both stops AND contacts would be incredibly helpful and time saving.

The ease of the product and the support team

I wish I could add stops once I’ve already started a routes sometimes I get a bunch of short routes bc I can’t add stops

Inexpensive. That was the main selling point compared to other softwares.

I do not like that when we started we were able to text our clients with a time window for delivery, and then, all of a sudden, without any notice at all, UPPER removed this functionality unless we paid more money. I find this dishonest.

At Upper, efficiency is not just a promise; it's a reality. One of the standout features we appreciated the most about Upper was its ability to streamline our technician's routes, making them more efficient than ever before. As an Internet Service Provider (ISP), our needs are unique, requiring a solution that can adapt on the fly. With Upper, we found just that. Gone are the days of haphazardly planned...

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After encountering an issue with the SMS alerts, we reached out to Upper for assistance. Their prompt response and effective resolution not only fixed the issue but also improved the functionality beyond our expectations. As of now, I cannot identify any drawbacks of using Upper.

Good customer service Easy to use website Good route planning

Bugs here and there, hard to trust blindly that everything will work all the time.

Things we liked are the route optimization, being able to send email and text notifications to all our stops on the list.

The support could be a little better than just a chat window, but overall they helped with everything and any issues we had were solved.

Ease of set up, ease of daily use, live tracking

length of time for feedback of missing data

I liked that there were no extra setup costs, their route planner took the excel sheets I used before and made upload seemless. The responsive customer service is helpful.

Learning a new software can have a learning curve that is always challenging. Which ever solution I would have chosen, learning the new system the first few times is a challenge. But the customer service walked me through each step and even came for a site visit to show us tips to setup properly