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Twilio Logo

Twilio

4.5
(430)

Write a review

Build, Scale, and Operate Customized Communication Solutions

(39)

Twilio Pricing, Features, Reviews and Alternatives

Twilio FAQs

Q. What type of pricing plans does Twilio offer?

Twilio has the following pricing plans:
Starting from: $0.01
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Twilio?

Twilio has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Twilio support?

Twilio supports the following languages:
English


Q. Does Twilio offer an API?

Yes, Twilio has an API available for use.


Q. What other apps does Twilio integrate with?

Twilio integrates with the following applications:
Salesforce Service Cloud, Zoho CRM, Oracle Service, Freshdesk, SugarCRM, Zendesk Suite


Q. What level of support does Twilio offer?

Twilio offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep)

Twilio product overview

Price starts from

0.01

What is Twilio?

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
Phone Support
24/7 (Live rep)

Training options

Videos
Live Online
Documentation
Webinars
In Person

Not sure about Twilio? Compare it with a popular alternative

Starting from

0.01

Free plan
Free trial
Pricing range

Starting from

19

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Twilio pricing information

Value for money

4.3

/5

430

Starting from

0.01

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Twilio features

Functionality

4.5

/5

430

Total features

79

18 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Alerts/Notifications
Reporting & Statistics
Workflow Management
Collaboration Tools

Functionality contenders

Twilio users reviews

Overall Rating

4.5

/5

430

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.54/10
Rating distribution

5

4

3

2

1

273

116

20

9

12

Pros
Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
It just works great and helps businesses communicate effectively and programmatically.
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.
Cons
Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
Have not came across anything during the trial that I dislike.

Overall rating contenders

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