ZendeskCustomer Service & Support
(based on 47 reviews)
Get SatisfactionCustomer Management
(based on 4 reviews)
UserVoiceCustomer Management
(based on 19 reviews)

Product Overview

ZendeskCustomer Service & Support
  • Unify Communications
  • Customer Self-Service
  • Increase Customer Engagement
  • Automate Workflows
  • Wide Integration scope

Read the full GetApp Analysis

Get SatisfactionCustomer Management

Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers. Build online communities that allow productive conversations between companies and their customers.

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Easy-to-use help desk and customer issue tracking software.
  • Customers can provide feedback on upcoming releases to help drive the direction of development.
  • Instant Answers can cut down on customer support requests.
  • Analytics allow a business to pull information on incidents to determine where improvements can be made within the organization.
  • Performance feedback helps employees learn where they can improve and how they compare to co-workers.

Read the full GetApp Analysis

The Most Favorable Review

ZendeskCustomer Service & Support
David Guerrero, Director of Operations at Verso Networks27th of May, 2014 14:12

Customer Support For The Modern Age:

With the countless hours chasing tickets and maintenance's there is a new way to manage tickets. As a service provider and network engineer when it came time to determine what system to use for tracking customer support issues I knew there were a lot of choices.

Read all 47 reviews

Get SatisfactionCustomer Management

No positive reviews found in the past 12 months

Write a review

UserVoiceCustomer Management
Evan Hamilton, Director of Community & Customer Loyalty at ZOZI4th of July, 2014 12:43

Everything you need in an incredibly slick package

Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool.

Read all 19 reviews

The Most Critical Review

ZendeskCustomer Service & Support
A verified reviewer4th of November, 2014 22:05

Bad pricing structure.

This is not business friendly. Pricing is way to high and they put this 1 dollar service that comes with nothing.

Read all 47 reviews

Get SatisfactionCustomer Management

No critical reviews found in the past 12 months

Write a review

UserVoiceCustomer Management

No critical reviews found in the past 12 months

Write a review

Features

ZendeskCustomer Service & Support
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

Get SatisfactionCustomer Management
  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Scale support with Instant Answers™
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums

Read more about UserVoice

Screenshots

ZendeskCustomer Service & Support

6 screenshots available

Get SatisfactionCustomer Management

3 screenshots available

UserVoiceCustomer Management

5 screenshots available

Pricing Information

ZendeskCustomer Service & Support

Starting from: $1.00/month
Pricing model: Open-source, Subscription
Free Trial: Available

Learn more about Zendesk pricing

Get SatisfactionCustomer Management

Starting from: $39.00/month
Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Get Satisfaction pricing

UserVoiceCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about UserVoice pricing

Typical Customers

ZendeskCustomer Service & Support
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Zendesk

Get SatisfactionCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about UserVoice

Support

ZendeskCustomer Service & Support
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Zendesk

Get SatisfactionCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support

Read more about Get Satisfaction

UserVoiceCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Video Tutorials

Read more about UserVoice

Supported Devices

ZendeskCustomer Service & Support
  • Android
  • Linux
  • Mac
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Zendesk

Get SatisfactionCustomer Management
  • Web-based

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Android
  • Mobile Web App
  • Web-based
  • iPhone-iPad

Read more about UserVoice

Other Comparisons

Last Updated

ZendeskCustomer Service & Support

Get SatisfactionCustomer Management

UserVoiceCustomer Management

JIRAReviews: 53
Avg rating: 4.89

Visit Website
JIRAProject Management & Planning
FreshdeskReviews: 18
Avg rating: 4.5

Visit Website
FreshdeskCustomer Management
Salesforce Sales CloudReviews: 7
Avg rating: 4.14

Visit Website
Salesforce Sales CloudCustomer Management
Desk.comReviews: 19
Avg rating: 4.47

Visit Website
Desk.comCustomer Management
SamanageReviews: 18
Avg rating: 4.78

Visit Website
SamanageIT Management
FreshserviceReviews: 5
Avg rating: 4.2

Visit Website
FreshserviceIT Management
TeamSupport.comReviews: 93
Avg rating: 4.65

Visit Website
TeamSupport.comCustomer Management
Salesforce Service CloudReviews: 0
Avg rating: 0.0

Visit Website
Salesforce Service CloudOperations Management