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Amilia Pricing, Features, Reviews and Alternatives

Amilia product overview

Price starts from

$

99

/momonth
Per Feature

What is Amilia?

Amilia is a web-based software service targeting small and medium businesses seeking 24/7 management of online registrations. Alongside the acceptance and processing of signups to classes, activities, periods and events, the system also centralizes the secure storage of client accounts. Amilia’s activity module streamlines the registration process, scheduling and selecting activities within several clicks – while effectively obtaining the vital information business owners require.

Key benefits of using Amilia

  • Amilia is a revenue-scaled subscription service based entirely online and accessible via all devices supporting the latest leading web browsers.


  • Online registration software streamlines membership and attendance management for events, activities or classes of all kinds.


  • Customizable forms and waivers ensure the collection of all required client information, saved securely to client accounts.


  • Multiple family members can be added to a single client account, with clients able to update saved details and view statements or account balances.


  • Create custom attendance lists based on client registration data, while restricting activity registration criteria to target certain attendees.


  • Amilia goes beyond registration to offer associated modules for eCommerce, reporting, communication, CRM, automated billing and fundraising management.


  • All Amilia plans include multiple users, unlimited contacts, secure data protection, automatic backups and a number of online support options.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    Training options

    Webinars
    In Person
    Documentation
    Videos
    Live Online

    Amilia pricing information

    Value for money

    4.1

    /5

    90

    Price starts from

    $

    99

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Amilia features

    Functionality

    3.9

    /5

    90
    Total Features93 12 categories

    Most valued features by users

    API
    Reporting/Analytics
    Reporting & Statistics
    Access Controls/Permissions
    Alerts/Notifications
    Inventory Management
    Mobile Access
    Contact Management

    Functionality contenders

    Amilia users reviews

    Overall rating

    4.4

    /5

    90

    Positive reviews

    89%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.31/10
    Rating distribution

    5

    4

    3

    2

    1

    49

    31

    5

    3

    2

    Pros
    I like the ability to integrate the store via iFrame, as well as their customer service. Their help staff are all great.

    Td

    Trevor d.

    Easy to use, Great user interface, common sense features, great ROI, and amazing customer support.

    NG

    Nicolas G.

    Amilia has been a great help to us, helping boost revenue and making our lives easier with its features.

    ck

    christopher k.

    Cons
    I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after.

    Zoé F.

    For all the features, it's not as flexible as I expected. I was looking for something that would increase communication with our families, but this system made it worse.

    HM

    Heather M.

    Lack of real integration with website (only nested window). Unintuitive purchasing process for services (and products) for clients, even those who are familiar with the software.

    EM

    Eli M.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Amilia, a good and user-friendly software for every employee

    Reviewed 2 years ago

    With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract.

    Pros

    Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software. The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client.

    Cons

    It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Excellent Customer Service, Some Functionality Still Improving

    Reviewed 2 years ago

    Overall, great! As I said there are some issues in finance and reporting, but the quality of their customer service and ease of use outweighs these troubles. Plus - the development team at Amilia is constantly adding and improving upon features! I am hopeful that the troubles we have had in reporting will improve as other features have over our year of using this software.

    Pros

    - Great customer service! Team is always available for questions ranging from quick pokes to lengthy problems - Easy to use; their mass edit tool has been a life saver! Overall has been easy to train staff in basic functionalities (registrations, refunds, creating activities, etc.)

    Cons

    - Finance & Reporting function still needs some work. Our comptroller has continued troubles with creating reports that show with total accuracy how our organization is performing. Amilia has been helpful in pointing me in the right direction, but their reports are not very customizable. What they lack in customization is the number of reports they offer; however that is not always enough.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Amilia

    Reviewed 8 months ago

    I do not find Amilia is a positive experience, and it was more difficult to use and I felt it slowed my productivity down. Some departments have kept using another registration software and we have suggested our entire company make the switch away from Amilia.

    Pros

    Amilia does collect registration information, process payments, and allows you to create a variety of programs people can register for. It accomplishes the bare minimum requirements of a registration software.

    Cons

    Amilia is not simple to use, not very intuitive for people to use on the front end or the backend. Even after using it for many months (after an Amilia led 4 part training session) it was still a struggle to use, nothing was simple and I always felt like it was my first time using it. It's really store based which is odd for a registration software.

    Vendor response

    We're sorry to hear about your experience with Amilia - it's definitely not the norm and we'd love to discuss some of these pain points further. While our store may not be traditional for a registration software, the add-to-cart process is standard for all other online transactions and therefore provides a more familiar experience for your clients and participants. Our last end-user CSAT was 98% so we're confident in our approach to modernizing activity registration. Someone from our Customer Experience team will reach out shortly to sort out the issues you've shared.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent customer service

    Reviewed 2 years ago

    It's been wonderful. I'm huge on personal service and they have the best help.

    Pros

    The assistance provided is phenomenal. Lots of options for many things. I mostly love that they are always growing it. I hope for more options in the future.

    Cons

    It was a complicated learning curve. And some features that the "other guys" have, are not a priority for amilia.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Software - Very valuable to any organization

    Reviewed 2 years ago
    Pros

    This is an amazing software. We are using it to track registrations and transactions relating to our summer camp. This software has helped the organization throughout the summer. We are now working through the financial reporting to for the previous year. The major reason for our organization was the ability to generate RL-24 tax slips.

    Cons

    There is a steep learning curve for this software. We need a few weeks to get used to all the functionalities. I would like to see some additional functions added: 1- Ability to back date transactions 2- Track and issue donation receipts 3- Send notification to different email address' based on the activity 4- More options for levels of access (ex: the ability for agent to 5- Easier/Customization financial reporting

    Amilia FAQs and common questions

    Amilia has the following pricing plans:
    Starting from: $99.00/month
    Pricing model: Subscription
    Free Trial: Available


    Amilia has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Amilia supports the following languages:
    French, English


    Yes, Amilia has an API available for use.


    Amilia integrates with the following applications:
    ArcGIS, Zapier, Wordpress, Paysafe


    Amilia offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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