Amilia Features

Amilia

Online registration & facility management software

4.4/5 (84 reviews)

Amilia Feature Summary

  • Waitlists
  • Create custom attendance lists based on client data
  • Automatic Backup
  • Automatic reminders
  • Barcode scanning
  • Send targeted individual and group emails to clients
  • CRM module helps to grow and manage client database
  • Customizable forms
  • Client data securely stored, accessible to client and owner
  • eStore website embeds to accept additional product purchases
  • Track email communications with dedicated dashboard feature
  • Multi-location
  • Generate sales summaries, end of shift reports and more
  • Set registration restrictions to cater for different clients
  • User rights management
  • Sales reporting
  • Subscription services
  • Online store integration streamlines additional transactions
  • Discount management
  • Skills tracking
  • Automated reconciliation
  • Auto-billing & installment plans
  • Billing management for invoices, payments and promotions
  • Client selection and scheduling of desired events
  • Client database
  • Facility scheduling
  • Online reservations
  • Visitor registration
  • Email invitations & reminders
  • Online booking
  • Reporting & statistics
  • Access control
  • Booking management
  • Contract management
  • Inventory management
  • Member account access

Competitor Feature Comparison

API
Access Control
Account Reconciliation
Attendance Management
Automated Billing
Automatic Backup
Automatic Notifications
Barcode Scanning
Billing & Invoicing
Booking Management
Built-In Database
CRM Integration
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Portal
Communication Management
Contract Management
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customizable Branding
Data Import/Export
Discount Management
Electronic Payments
Email Invitations & Reminders
Email Tracking
Event Scheduling
Facility Scheduling
Inventory Management
Member Account Access
Multi-Location
Online Booking Integration
Real Time Reporting
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
Reservations Management
Sales Reporting
Skills Tracking
Visitor Registration
Website Integration
eCommerce Management
Visit WebsiteCompare App
API
Access Control
Account Reconciliation
Attendance Management
Automated Billing
Automatic Backup
Automatic Notifications
Barcode Scanning
Billing & Invoicing
Booking Management
Built-In Database
CRM Integration
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Portal
Communication Management
Contract Management
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customizable Branding
Data Import/Export
Discount Management
Electronic Payments
Email Invitations & Reminders
Email Tracking
Event Scheduling
Facility Scheduling
Inventory Management
Member Account Access
Multi-Location
Online Booking Integration
Real Time Reporting
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
Reservations Management
Sales Reporting
Skills Tracking
Visitor Registration
Website Integration
eCommerce Management
Visit WebsiteCompare App
API
Access Control
Account Reconciliation
Attendance Management
Automated Billing
Automatic Backup
Automatic Notifications
Barcode Scanning
Billing & Invoicing
Booking Management
Built-In Database
CRM Integration
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Portal
Communication Management
Contract Management
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customizable Branding
Data Import/Export
Discount Management
Electronic Payments
Email Invitations & Reminders
Email Tracking
Event Scheduling
Facility Scheduling
Inventory Management
Member Account Access
Multi-Location
Online Booking Integration
Real Time Reporting
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
Reservations Management
Sales Reporting
Skills Tracking
Visitor Registration
Website Integration
eCommerce Management
Visit WebsiteCompare App

Amilia Feature Reviews

25 reviewers had the following to say about Amilia's features:

Lindsay Gray-Janus

Excellent Customer Service, Some Functionality Still Improving

2020-04-13

As I said there are some issues in finance and reporting, but the quality of their customer service and ease of use outweighs these troubles.

Pros

Overall has been easy to train staff in basic functionalities (registrations, refunds, creating activities, etc.)

Cons

Amilia has been helpful in pointing me in the right direction, but their reports are not very customizable. What they lack in customization is the number of reports they offer; however that is not always enough.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
gillian rowlands

easy to use

2020-03-31

promoting cubs activities registration collection of fees

Pros

Its very helpful to be able to share lists with staff collecting fees is so much easier Amilia doing the RL24 tax credits saves a lot of time fun ways to integrate clubs themes/photos into activities

Cons

a couple of suggestions Amilia could do review of companies sites so that they could have suggestions/catch mistakes to save time later on down the line english and french pages would be helpful also to add an email template feature so that we could send out e-mails to more than 50 people

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Arisa Khongkham

Good software

2020-04-01

Overall, the product is fine, with space to grow, but the customer service needs to step back to its roots.

Pros

We appreciate the website integration, and ongoing added features that help us better operate.

Cons

We are having a hard time with the bookkeeping aspect of it; having to go on another platform to check deposits, and not being able to automatically reconcile operations so we still have to do it by hand in 2020.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Katherine Bouchard

Amilia Review

2019-05-01

Amilia has been a tremendous time saver! The vast majority of our registrations are now made online by the clients themselves. Couple of things to improve and functions that are not compatible with our use/needs, overall very satisfactory.

Pros

. - Allows automatic RL24 Tax Receipts generation. - Constant Contact list intergrated. - Attendance lists and template lists made easy. - Group-making and friends-pairing made easy.

Cons

- Custom post-dated payments on credit cards. - Modifications/updates to post-dated credit card payments. - No direct access to Constant Contact from participants, only from Account Owners. - After mass generation of RL24, modification and further RL24 generations done one by one. - Scheduling more or less effective. - Restrictive for non-Amilia online money solution partners. - No refunds straight onto credit cards from platform.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Keri Lewis

Amilia Works

2020-04-09

Pros

I own a cheerleading gym and the product is so customizable which is exactly what I was looking for.

Cons

Financial integration is not great - I wish there was a more seamless way to see your batches of bank deposits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dwayne Diamond

Great Software - Very valuable to any organization

2020-03-31

Pros

We are now working through the financial reporting to for the previous year.

Cons

I would like to see some additional functions added: 1- Ability to back date transactions 2- Track and issue donation receipts 3- Send notification to different email address' based on the activity 4- More options for levels of access (ex: the ability for agent to 5- Easier/Customization financial reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Donna Coraluzzo

Time Saving! Awesome! Easy to Use!

2017-10-31

Pros

Reporting is easy. Payments are easy.

Cons

On a few things that are sent out (i.e. waitlist email updates) it is branded more toward Amilia than my company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lena Mulcahy

So thankful to have found this software!

2017-10-03

Pros

Reports are great and allow for flexibility in how to request the information. Payment processing is easy and accounts are simple to follow.

Cons

It would be nice to be able to customize email content without the use of HTML.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Camila Tang

Amazing! Reduced the number of emails that comes in to the Registrar. We only went live last week.

2018-03-22

- Loved the waitlist feature so people don't have to email me to be placed on a waitlist. it will also make moving someone from a waitlist status to a registered status so much easier.

Pros

Browsing through the support centre, I am impressed at the continuous development and introduction of new functionality to this software.

Cons

For example, if I made a mistake on an activity's ledger code and duplicated this activity multiple times with the incorrect ledger code, I have to manually go into each activity and change the ledger code.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kat Malone

Packed with Features & Above Average Support

2017-10-04

Better student tracking, more control, better class display options.

Pros

I love the fact that I have so much control over how to present classes, collect payments, and record data.

Cons

I don't like the fact that the calendar option doesn't function as well. Ideally, I would like that to be improved and expanded upon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Walper

Airborne LOVES Amilia. It is so unbelievably easy to use as both an administrator and customer.

2017-05-26

Inputting and creating classes/activities is so quick and easy.

Pros

Creating & adding activities is also easy, I just added August birthday parties in 5 mins.

Cons

I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee." I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue. It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Amilia


Amilia loves Airborne back! Thanks for your review Jessica :)

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Gord Pinkney

The People Make it Great

2020-04-13

One of the best companies I have dealt with

Pros

Easy to set up Lots of Flexibility to deal with different scenarios Staff is accountable and fixes problems very quickly

Cons

If there is a flaw it is that team makes the platform so customizable that sometimes snags occur.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcelle LAVOIE

Quick review

2020-03-31

The accounting reports have improved enormeously over the last 2-3 years.

Pros

What we like the best with this software is to be able to mange our groups with different offers.

Cons

The ultimate fee to use online registration and payment on line is very expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eli Maksoudian

A promising software but still has some ways to go.

2020-04-13

Pros

- Available in French as well as English, a necessity in Montreal - ASTOUNDING customer service! and that's coming from someone who trains customer service departments! - Decent programming flexibility for Dance studios and service providers - Space rental programming included

Cons

. - Sub par visual aesthetics and no real control to administrators to change it. - No Google bookings, which is becoming more and more important in service-oriented businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Jamie Atkin

Amilia at a Gymnastics Club

2020-04-09

Pros

User interface is much stronger than our last product.

Cons

Billing is difficult and confusing each month. Far too much time has to be spent by our administration to reconcile with our bank account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dany Hudon

Perfect software with perfect service

2020-03-31

Our life is so much easier since we are with Amilia.

Pros

Also, there's plenty of useful finance reports we can easily extract.

Cons

I don't really see any "cons". Sometimes there's mini features I would like to have or things I don't know how to do, but then their costumer service is always there to answer really quick and have it figured out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa Patreau

Amilia Software review 2019

2019-12-16

I have never felt so supported with a product. The chat is very easy and quick and always helpful, if I need to call I can and there is also a forum of other users where if I have the time I will go and look for answers.

Pros

I love that I have all the control on this system to change anything I want, when I need to.

Cons

Sometimes I wish for a little more basic but I think once I get the hang of it, it will be easier. I am the only user

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheryl Gill

Amilia a timesaving program

2017-04-21

The program is easy to learn and we now have 3 of our office staff who can handle our registrations, process new relevés 24 and take care of payments/refunds.

Pros

The reporting options are fantastic.

Cons

The bank depositing system makes it very difficult to account for individual program payments. The monies are transferred to the bank every few days but the deposits never seem to match up with the sales for that time period.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric Artelle

Easy to use and functional

2017-10-25

Pros

Functionality is amazing and easy to use.

Cons

Inability to use a Schedule 1, Bank sponsored payment processor. ie: Chase Paymentech).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sandra Carlton

Amilia has made our life easier

2020-04-06

The program is easy to use for us in administration and for our client base.

Pros

Our members are able to access the program and make changes to their schedule easily.

Cons

I would like the calendar to show drop ins as well as sessions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler Balicki

Good customer service and basic features are easy to use.

2018-06-06

Pros

Easy to manage all of our customers' information and keep track of payments, balances, and methods of payment.

Cons

For example building programs specific to our use does not have functions that would make it easy for us to do (set visible to client day/time, add remove access code automatically). Also switching students from one class to another especially from one program to another(because we were forced to make multiple programs with way software is set up) can be complicated and convolute the customers billing tab.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Caitlen Barron

Just what we were looking for!

2020-04-01

There are times we will sit in a meeting and someone will say I saw this option on [SENSITIVE CONTENT HIDDEN], I think that would work great for us.

Pros

This product really helped us take the next step with our customers.

Cons

For an activity, parents have to sign their kids in/out on paper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adrianna Cesarano

Amilia Review

2020-03-31

Pros

It's easy to use for the end user.

Cons

Set up for the admin person can be time consuming

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Zoe Meredith

We haven't gone live yet but the process up to god point has been easy and accessible.

2018-06-12

Pros

Ease of use and the fact that it's so helpful for so many different people: the admin, the parent, the instructor.

Cons

It'd be nice if more of the fields were adaptable/customizable. However, every time we ask about the feasibility of changing something, Their executives have both been helpful and have made a point to ask the tech team to ask on our behalf.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Janet McLellan

It has been very positive - an easy transition from our paper based system.

2017-10-03

Pros

We find everything to be very intuitive and easy to use.

Cons

We would also like a few different reports and/or report options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more