Amilia Features

Amilia

Online registration & facility management software

4.33/5 (104 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Attendance Management
Attendance Tracking
Attendee Tracking
Badge Management
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
CRM
Calendar Management
Chapter Management
Check-in/Check-out
Class Management
Class Registration
Class Scheduling
Client Management
Client Portal
Communication Management
Communications Management
Contact Database
Contact Management
Contract/License Management
Costume Management
Credit Card Management
Credit Card Processing
Customer Database
Customer Management
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Daily Reports
Data Import/Export
Data Security
Discount Management
Dues Management
Email Invitations & Reminders
Email Management
Email Marketing
Employee Management
Enrollment Confirmation
Enrollments/Onboarding
Event Calendar
Event Management
Event Registration
Event Scheduling
Facility Management
Facility Scheduling
Faculty/Staff Management
File Sharing
For Summer Camps
Fundraising Management
Group Registration
Immunization & Allergy Tracking
Inventory Management
Invoice Management
Jobs Board
Lead Capture
Marketing Automation
Medical Management
Member Accounts
Member Communication
Member Database
Member Directory
Member Management
Member Portal
Member Types
Membership Management
Membership Renewals
Milestone Tracking
Mobile Access
Multi-Location
Online Booking
Online Forms
Online Payments
Online Registration
Onsite Registration
Parent Portal
Payment Processing
Point of Sale (POS)
Program Management
Progress Tracking
Promotions Management
Real Time Reporting
Refund Management
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
SMS Messaging
Sales Reports
Scheduling
Self Check-in/Check-out
Self Service Portal
Skills Tracking
Social Media Integration
Staff Management
Student Management
Surveys & Feedback
Team Management
Third Party Integrations
Visitor Management
Visitor Registration
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Attendance Management
Attendance Tracking
Attendee Tracking
Badge Management
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
CRM
Calendar Management
Chapter Management
Check-in/Check-out
Class Management
Class Registration
Class Scheduling
Client Management
Client Portal
Communication Management
Communications Management
Contact Database
Contact Management
Contract/License Management
Costume Management
Credit Card Management
Credit Card Processing
Customer Database
Customer Management
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Daily Reports
Data Import/Export
Data Security
Discount Management
Dues Management
Email Invitations & Reminders
Email Management
Email Marketing
Employee Management
Enrollment Confirmation
Enrollments/Onboarding
Event Calendar
Event Management
Event Registration
Event Scheduling
Facility Management
Facility Scheduling
Faculty/Staff Management
File Sharing
For Summer Camps
Fundraising Management
Group Registration
Immunization & Allergy Tracking
Inventory Management
Invoice Management
Jobs Board
Lead Capture
Marketing Automation
Medical Management
Member Accounts
Member Communication
Member Database
Member Directory
Member Management
Member Portal
Member Types
Membership Management
Membership Renewals
Milestone Tracking
Mobile Access
Multi-Location
Online Booking
Online Forms
Online Payments
Online Registration
Onsite Registration
Parent Portal
Payment Processing
Point of Sale (POS)
Program Management
Progress Tracking
Promotions Management
Real Time Reporting
Refund Management
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
SMS Messaging
Sales Reports
Scheduling
Self Check-in/Check-out
Self Service Portal
Skills Tracking
Social Media Integration
Staff Management
Student Management
Surveys & Feedback
Team Management
Third Party Integrations
Visitor Management
Visitor Registration
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Attendance Management
Attendance Tracking
Attendee Tracking
Badge Management
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
CRM
Calendar Management
Chapter Management
Check-in/Check-out
Class Management
Class Registration
Class Scheduling
Client Management
Client Portal
Communication Management
Communications Management
Contact Database
Contact Management
Contract/License Management
Costume Management
Credit Card Management
Credit Card Processing
Customer Database
Customer Management
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Daily Reports
Data Import/Export
Data Security
Discount Management
Dues Management
Email Invitations & Reminders
Email Management
Email Marketing
Employee Management
Enrollment Confirmation
Enrollments/Onboarding
Event Calendar
Event Management
Event Registration
Event Scheduling
Facility Management
Facility Scheduling
Faculty/Staff Management
File Sharing
For Summer Camps
Fundraising Management
Group Registration
Immunization & Allergy Tracking
Inventory Management
Invoice Management
Jobs Board
Lead Capture
Marketing Automation
Medical Management
Member Accounts
Member Communication
Member Database
Member Directory
Member Management
Member Portal
Member Types
Membership Management
Membership Renewals
Milestone Tracking
Mobile Access
Multi-Location
Online Booking
Online Forms
Online Payments
Online Registration
Onsite Registration
Parent Portal
Payment Processing
Point of Sale (POS)
Program Management
Progress Tracking
Promotions Management
Real Time Reporting
Refund Management
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
SMS Messaging
Sales Reports
Scheduling
Self Check-in/Check-out
Self Service Portal
Skills Tracking
Social Media Integration
Staff Management
Student Management
Surveys & Feedback
Team Management
Third Party Integrations
Visitor Management
Visitor Registration
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App

Amilia Feature Reviews

25 reviewers had the following to say about Amilia's features:

Lindsay G.

Excellent Customer Service, Some Functionality Still Improving

2020-04-13

As I said there are some issues in finance and reporting, but the quality of their customer service and ease of use outweighs these troubles.

Pros

Overall has been easy to train staff in basic functionalities (registrations, refunds, creating activities, etc.)

Cons

Amilia has been helpful in pointing me in the right direction, but their reports are not very customizable. What they lack in customization is the number of reports they offer; however that is not always enough.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dwayne D.

Great Software - Very valuable to any organization

2020-03-31

Pros

We are now working through the financial reporting to for the previous year.

Cons

I would like to see some additional functions added: 1- Ability to back date transactions 2- Track and issue donation receipts 3- Send notification to different email address' based on the activity 4- More options for levels of access (ex: the ability for agent to 5- Easier/Customization financial reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Camila T.

Amazing! Reduced the number of emails that comes in to the Registrar. We only went live last week.

2018-03-22

- Loved the waitlist feature so people don't have to email me to be placed on a waitlist. it will also make moving someone from a waitlist status to a registered status so much easier.

Pros

Looking forward to doing some data analytics as we collect more and more data with prolonged usage.

Cons

For example, if I made a mistake on an activity's ledger code and duplicated this activity multiple times with the incorrect ledger code, I have to manually go into each activity and change the ledger code.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
gillian r.

easy to use

2020-03-31

promoting cubs activities registration collection of fees

Pros

Its very helpful to be able to share lists with staff collecting fees is so much easier Amilia doing the RL24 tax credits saves a lot of time fun ways to integrate clubs themes/photos into activities

Cons

a couple of suggestions Amilia could do review of companies sites so that they could have suggestions/catch mistakes to save time later on down the line english and french pages would be helpful also to add an email template feature so that we could send out e-mails to more than 50 people

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandra C.

Amilia has made our life easier

2020-04-06

The program is easy to use for us in administration and for our client base.

Pros

Our members are able to access the program and make changes to their schedule easily.

Cons

I would like the calendar to show drop ins as well as sessions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica W.

Airborne LOVES Amilia. It is so unbelievably easy to use as both an administrator and customer.

2017-05-26

Inputting and creating classes/activities is so quick and easy.

Pros

Creating & adding activities is also easy, I just added August birthday parties in 5 mins.

Cons

I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee." I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue. It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Amilia


Amilia loves Airborne back! Thanks for your review Jessica :)

Read more
Casey S.

Decent Alternative? Maybe, I guess...

2021-10-18

Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart Rec does better, but what MG did great, Smart Rec can not do. I see how Smart Rec could be great. But it is "new" to the game and still has a ways to go. It is hard for me recommend to other Parks and Recreation Departments. In the first month of Smart Rec, Amilia implemented more upgrades and new features than Max Galaxy did in the entire 3 years we used it. So that being said, I have hope in Amilia as there have been a steady stream of updates.

Pros

The client facing portals are attractive and for the most part easy to use.

Cons

Can not export financial ledger codes and payment breakdown reports by individual locations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mary G.

Daily Use of Amilia

2021-10-19

The experience has been positive overall.

Pros

The software is fairly easy to use but has to be learned like any other platform.

Cons

The reports area could be more finetuned.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Geneviève F.

First year user

2017-04-10

Very nice platform, easy to use and userfriendly for the customers.

Pros

Userfriendly

Cons

Need more filters to export database.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Amilia


Hi Geneviève, thanks for your review!

We take customer service very seriously and keep working on making the platform simpler and intuitive.

We'll have someone contact you about making it bilingual - there are a few options you might not be using to leverage that.

Read more
Lena M.

So thankful to have found this software!

2017-10-03

Pros

My team was proficient in pretty much all areas of the system in less than a week. The interface is clean and easy to set up.

Cons

A little more control or simplification here could be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Donna C.

Time Saving! Awesome! Easy to Use!

2017-10-31

Pros

We are able to collect detailed information from our clients and use that information in various ways. Reporting is easy.

Cons

On a few things that are sent out (i.e. waitlist email updates) it is branded more toward Amilia than my company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gord P.

The People Make it Great

2020-04-13

One of the best companies I have dealt with

Pros

Easy to set up Lots of Flexibility to deal with different scenarios Staff is accountable and fixes problems very quickly

Cons

If there is a flaw it is that team makes the platform so customizable that sometimes snags occur.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa P.

Amilia Software review 2019

2019-12-16

The chat is very easy and quick and always helpful, if I need to call I can and there is also a forum of other users where if I have the time I will go and look for answers.

Pros

I love that I have all the control on this system to change anything I want, when I need to.

Cons

Sometimes I wish for a little more basic but I think once I get the hang of it, it will be easier. I am the only user

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chelsea M.

Room for Growth

2021-10-12

The integration with our email service has also be very helpful.

Pros

Two things: - Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let you know & attempt to help find solutions. - They are constantly putting out new features. Since we started they have updated/launched at least 5 big updates.

Cons

We are missing many reports that would help us better manage facility rentals, emails to previous renters by facility and date, custom forms that uniquely tie to each rental and more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Federico P.

Can you drill a hole with a screwdriver? Yes, you can. Maybe not the ideal tool to do it.!

2021-10-19

The functionalities are great and easy to use.

Pros

Amilia is an extremely powerful solution. It has the huge benefit that can be used in a very basic mode, or you can implement as much as business processes you have. A huge benefit that they offer, it is the customer support. The customer support team is extremely patient, professional, and always ready to help.

Cons

The possibility to have Amilia embedded in your business website should be carefully reviewed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Stacy H.

Feedback

2021-10-12

Overall, Amilia is serving the purpose we need it to. We initially thought it would offer cost savings from our previous database (Active and Mindbody), and maybe it does have some cost savings, but there have been serious issues on the backend that don't entirely outweigh the savings. I would consider leaving Amilia and choosing another service, but the learning curve of a new system is high, and we are only just now feeling like we have a handle on Amilia's offerings.

Pros

The customer service is great. We always have a quick response and can usually find an answer to our questions after speaking with someone.

Cons

The reporting features are severely lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Dany H.

Perfect software with perfect service

2020-03-31

Our life is so much easier since we are with Amilia.

Pros

Also, there's plenty of useful finance reports we can easily extract.

Cons

I don't really see any "cons". Sometimes there's mini features I would like to have or things I don't know how to do, but then their costumer service is always there to answer really quick and have it figured out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Janet M.

It has been very positive - an easy transition from our paper based system.

2017-10-03

Pros

We find everything to be very intuitive and easy to use.

Cons

We would also like a few different reports and/or report options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Glenna L.

I am not a software buyer.

2021-10-21

I'm just a front desk cashier, difficult to learn at first because so much data, but after using, I felt fairly comfortable.

Pros

The service we get when we email you. Filters when available.

Cons

Too much data to look at from previous purchases, classes.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenya W.

Convenient Registration

2021-10-14

It has been helpful to utilize Amilia for both marketing and registration. The customer service has been very comprehensive when I need assistance.

Pros

I like the convenience of marketing, registration, and the ability to print reports.

Cons

What I like least is that the registration form cannot be changed to meet some of my needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheryl G.

Amilia a timesaving program

2017-04-21

The program is easy to learn and we now have 3 of our office staff who can handle our registrations, process new relevés 24 and take care of payments/refunds.

Pros

The reporting options are fantastic.

Cons

On a monthly basis it is fine or if it was only one program to report. When we try to break down the payments by program when deposited it doesn't add up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kat M.

Packed with Features & Above Average Support

2017-10-04

Better student tracking, more control, better class display options.

Pros

I love the fact that I have so much control over how to present classes, collect payments, and record data.

Cons

I don't like the fact that the calendar option doesn't function as well. Ideally, I would like that to be improved and expanded upon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcelle L.

Quick review

2020-03-31

The accounting reports have improved enormeously over the last 2-3 years.

Pros

What we like the best with this software is to be able to mange our groups with different offers.

Cons

The ultimate fee to use online registration and payment on line is very expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Arisa K.

Good software

2020-04-01

We joined Amilia when it was in its earlier years, when the customer service was more personal. Now fast forward a few years later, with successful growth, and the customer service is not as it used to be. Also, amidst the current global pandemic of March 2020, we did not feel like they were empathetic to their main customer base's realities. Overall, the product is fine, with space to grow, but the customer service needs to step back to its roots.

Pros

We appreciate the website integration, and ongoing added features that help us better operate.

Cons

Our customers are also having a hard time with the ease of use of the interface; we have gotten many calls that some were unable to register due to photo file restriction and other issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Primary/Secondary Education company, 11-50 employees)

Great support with average software functions

2021-10-13

Installments and discounts are easily created to apply to multiple activities/families.

Pros

Installment payments Duplication of programs/activities season to season Mass edit Connectivity to Constant Contact Data and functionality for staff maintenance

Cons

Invoices for corporate accounts are terrible (no editable, not credits or additional fees) Students from corporate accounts are difficult to registration from an account level (not family-enrolled)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more