Amilia Pricing Plan & Cost Guide

Amilia

Online registration & facility management software

4.4/5 (84 reviews)

Amilia Pricing

Starting from: $99.00/month

Pricing model: Subscription

Free Trial: Available

30-day FREE Trial available.

$99 to $799/month + 1% of transactions.

Free Trial

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Amilia Pricing Reviews

Pros

  • Easy to use, Great user interface, common sense features, great ROI, and amazing customer support.Nicolas G.Read the full review
  • I like the ability to integrate the store via iFrame, as well as their customer service. Their help staff are all great.Trevor d.Read the full review
  • Amilia has been a great help to us, helping boost revenue and making our lives easier with its features.christopher k.Read the full review

Cons

  • I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after.Zoé F.Read the full review
  • For all the features, it's not as flexible as I expected. I was looking for something that would increase communication with our families, but this system made it worse.Heather M.Read the full review
  • Lack of real integration with website (only nested window). Unintuitive purchasing process for services (and products) for clients, even those who are familiar with the software.Eli M.Read the full review
88%
recommended this to a friend or a colleague

16 reviewers had the following to say about Amilia's pricing:

Luis I.

Amilia is very complete

Used weekly for 6-12 months
Reviewed 2018-06-26
Review Source: Capterra

easy registration for our clients and good info provided by the system

Pros
Features and quality are extremely good. The information provided by the system is extremelly helpful, especially when working with kids.

Cons
Unfortunately the price for start-ups is quite expensive since the registrants are pretty low and the system has to be paid on a monthly basis.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jeff Y.

Amilia: Decent Product but overpriced

Used daily for 2+ years
Reviewed 2020-04-13
Review Source: Capterra

We have used Amilia for 3 seasons because of the ease of use for our members. Given the price and number of issues we are now investigating changing to a new platform.

Pros
It is very user friendly for our members

Cons
Missing key features. Support usually do not have answers Expensive compared to similar products

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Caitlin B.

All the features I was looking for at an affordable price, and great service.

Used weekly for less than 6 months
Reviewed 2019-06-25
Review Source: Capterra

So far, I've been very pleased with both the software and the support from Amilia. I look forward to continuing to test its capabilities!

Pros
The features and functionality of Amilia are a great fit for our small non-profit community centre, at a price we can afford. Even better, Amilia has a great process for capturing users' suggestions and improving the platform. There are always new improvements happening.

Cons
It is missing one or two features that would be nice to have, but it sounds like they are being worked on. A couple of users have had challenges registering on mobile devices, but the support team has been very helpful in troubleshooting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron B.

Bally Sports Review

Used daily for 2+ years
Reviewed 2020-04-09
Review Source: Capterra

Overall, I have been happy with using Amilia for my registration system. I really like the majority of the customer service people that have assisted me.

Pros
I like how clean and professional the store looks. I also like the capability to offer installment payment plans, early bird discounts, and tiered pricing for my camps.

Cons
Some of my logos don't fit correctly on my store. I've lost some money trying to merge a variety of discounts together that customer service was not able to find a fix for. I think the Dashboard could use some slight improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lena M.

So thankful to have found this software!

Used daily for 6-12 months
Reviewed 2017-10-03
Review Source: Capterra

Pros
This software is super easy to use & operates in an intuitive way. My team was proficient in pretty much all areas of the system in less than a week. The interface is clean and easy to set up. Reports are great and allow for flexibility in how to request the information. Payment processing is easy and accounts are simple to follow. Love! Love! Love! Software usage is affordable and it offers a great value to my company.

Cons
The checkout process has been a little unclear for some of our clients - although it's probably only been less than 5% of those that are registering that are having issues. A little more control or simplification here could be nice. A few of the financial reports could use the ability to drill down a little further into the numbers. Anything that we have asked for through Support has been addressed and I expect future modifications will fix anything that I've come up with. It would be nice to be able to customize email content without the use of HTML.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Marcelle L.

Quick review

Used daily for 2+ years
Reviewed 2020-03-31
Review Source: Capterra

We are able to offer a very tailored service for our house league. The accounting reports have improved enormeously over the last 2-3 years.

Pros
What we like the best with this software is to be able to mange our groups with different offers.

Cons
The ultimate fee to use online registration and payment on line is very expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rebecca B.

Customer Service

Used daily for 6-12 months
Reviewed 2019-05-17
Review Source: Capterra

Poor

Pros
Multifaceted system that offers, scheduling, payment, processing and promotions for a dynamic business.

Cons
constant issues with promotions and other add on's that cost me thousands of dollars, that were never refunded by Amilia

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Amilia is a very responsive and supportive company that takes the time to walk you through the app.

Used occasionally for 2+ years
Reviewed 2018-06-05
Review Source: Capterra

Pros
They have a very robust app and when I had an issue with displaying things that I would rather see hidden, Amilia responded and fixed it. They have wonderful developers and support staff.

Cons
It is pretty expensive if your registrations are over since they charge a monthly fee AND a percentage of registration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Nicolas G.

Easy to use, Great user interface, common sense features, great ROI, and amazing customer support

Used daily for 2+ years
Reviewed 2018-05-17
Review Source: Capterra

Great ROI, mainly from a drastic reduction in time spent taking registrations, setting up new sessions, and collecting outstanding balances from clients.

Pros
The number one feature by far is online registration, before switching to Amilia we had to manually register all our clients. The process was inefficient and took up a lot of time that as a small and new club we needed to be spending on focusing and improving our core business. With our old system we had to chase people down for money, and deal with bounced cheques and all sorts of nonsense that no one in the services community should have to deal with. The online registration worked exactly as promised, and with that came all sorts of additional features like class management and communication tools that worked incredibly well. Having all our clients be forced to pay upfront saved us literally thousands of dollars our first year alone. Admittedly we were terrible at chasing people down with outstanding balances, but we didn't get into the gymnastics club business to become a accountants/collections officers. The online tools were super straight forward, and the customer support was fantastic. Every time we had an issue or problem with the system the customer support would provide prompt responses and walk us through the mistakes we had made or give detailed explanations as to how we could better set up our sessions to avoid future problems. They would even log into our account and make the changes for us that were labor intensive due to the type of mistakes we made when learning the system. Overall switching to Amilia was the smartest business we ever made.

Cons
It is expensive... but in life I've learned you tend to get what you pay for and this system it is totally worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eric A.

Easy to use and functional

Used daily for 6-12 months
Reviewed 2017-10-25
Review Source: Capterra

Pros
Functionality is amazing and easy to use. Has allowed our organization to improve operations and enhance the club experience. Has also automated many previously time consuming processes. Great system and support for the product.

Cons
Inability to use a Schedule 1, Bank sponsored payment processor. ie: Chase Paymentech). Seems like only choice is the expensive, non-Bank sponsored"Optimal"

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Keri L.

Amilia Works

Used daily for 2+ years
Reviewed 2020-04-09
Review Source: Capterra

Pros
Set up and transition in to Amilia was good - they are helpful and always available over the phone for help when you need it. I own a cheerleading gym and the product is so customizable which is exactly what I was looking for. My clients can go through the Amilia portal and select which class and time they want to register for - they know how long it lasts and can even set up a payment plan without me touching the registration.

Cons
Financial integration is not great - I wish there was a more seamless way to see your batches of bank deposits. It is also quite expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Trevor d.

Easy to use, but too pricey for what you get

Used daily for 1-2 years
Reviewed 2020-04-06
Review Source: Capterra

Pros
I like the ability to integrate the store via iFrame, as well as their customer service. Their help staff are all great.

Cons
The cost, since they take 1% and a monthly fee it's pretty excessive compared to other businesses. There are other platforms in the industry that do the same things for not nearly the same amount.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Rhys O.

Amazing Registration Platform with an Outstanding Team!

Used daily for 1-2 years
Reviewed 2019-05-15
Review Source: Capterra

Everything is all in one place. The system allows our program to keep things organized and works within our business framework. It makes things simple for us on the business end of things and clients on the consumer end of things.

Pros
Amilia is a great platform with tons of features. There was a learning curve when adopting the platform, however the on-boarding and support team were super pleasant to work with (and still are). Suggestions that I have made have been implemented and team does actually value input from the clients to find ways to make the system better.

Cons
While not an overall deterrent, it was difficult to manage payments in some cases as payment info was not saved. This however has been amended and now clients can choose to save their credit card info. It would be beneficial to have all payment info automatically saved, however I understand the stipulations and hold-backs on this (privacy etc). A few other items that I’ve had have been resolved and the system has been updated accordingly!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Natalie F.

Good software but not for my business

Used daily for less than 6 months
Reviewed 2019-10-29
Review Source: Capterra

I was sold something that I was unable to use after being promised that it could be customized to fit my business. There is a contract involved and I ended up paying for 2 different platforms since Amilia was not something that I could work with.

Pros
Many features with plenty of bells and whistles. Can be customized to an extent and would be a useful platform for many businesses.

Cons
I was not able to use the software for my business. It showed families the amount a year of classes would cost and wouldn't allow for the payment options that they have been accustomed to since I opened. Setup was tedious and very complex.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Eli M.

A promising software but still has some ways to go.

Used daily for 6-12 months
Reviewed 2020-04-13
Review Source: Capterra

Pros
- Available in French as well as English, a necessity in Montreal - ASTOUNDING customer service! and that's coming from someone who trains customer service departments! - Decent programming flexibility for Dance studios and service providers - Space rental programming included

Cons
- Difficult learning curve for our clients - Lack of real integration with website (only nested window) - Unintuitive purchasing process for services (and products) for clients, even those who are familiar with the software - Primitive phone app (Android & iOS) with very little functionality to go along with the main program, for both clients and administrators. - Steep learning curve for administrators who are not very tech savvy - No integration with ANY accounting software (ex: Quickbooks) - No integration with a POS system (ex: Square) - On the expensive side for what is offered compared to other companies, especially with the percentage taxing of sales they deduct EVEN if clients pay cash. - Sub par visual aesthetics and no real control to administrators to change it. - No Google bookings, which is becoming more and more important in service-oriented businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Carla E.

Great company, great people!

Reviewed 2015-11-12
Review Source: Capterra

We value having Amilia as a partner. They're constantly working with us to ensure that we offer our mutual clients the best service possible. Amilia is both transparent and up-front so there's never any surprises when doing business with them. We actually have members of our staff that have used Amilia to register their families for activities. We also have staff members that volunteer for sports and recreation organizations that use the Amilia platform to power their registrations. In both cases, we receive feedback that they are delighted with their customer experience from start to finish. Everything you need is in one place and it's super simple to navigate. The support staff is great- questions are always answered right away and you really get the sense that they care about the businesses and end users that use their software. Being able to interface with Amilia from so many aspects, we know that they are a great choice for businesses who need online registration. Great company, great people!

Rating breakdown

Ease of use
Customer support

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