Authorize.Net Reviews - Page 4

This product appears easy to use, having used a similar product. Both products seem to function the same.

The initial set up was a little confusing, asking for a credit card which I never gave because the charges for this were to be charged through the bank.

I have used Authorize.net for credit card transactions at several businesses. It has always been reliable and easy to manage. I've always felt it was quite safe and secure.

The per transaction charge is high in comparison to other competitors (for merchant accounts). Whenever we did have issues, the customer service was a bit lacking.

They're dated and they don't play fair, and that's why disruptive companies like Stripe and Square are making Authorize.net fall out of the public eye. I wish I could share something positive here so you don't just mistake this review for someone who had a bad experience. However, I'm unable to find even one thing to state here. They don't even let you keep the funds you receive from customers. If you choose to go with Authorize.net, just be VERY careful. (Whatever that means.)

If they play that game with you, call your bank and issue a chargeback on them. Don't concede to this company or they'll just keep taking advantage of you.

What I liked most about Authorize.Net was that it was relatively easy to use for invoicing.

What I liked least about Authorize.Net was that there were so many things on there that things get hidden!

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The reason we chose them in the first place is that they integrate well with software we use for our customers.

From the minute we signed up I knew there would be issues. They hold your money, decide to shut down your account for absolutely no reason and then decide to hold your money for 120 days. First it was 3-5, than 5-7 than possibly 3-5 on top of the 5-7. STAY AWAY FROM THIS COMPANY IF YOU WANT TO KEEP YOUR MONEY AND SANITY.

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No pros were added to this review

No cons were added to this review

I like the ease of use. and ease of deployment of the service. my main reason for using it is because ITS not all the other providers out there. its a REAL merchant account.

The actual process to get approved is LONG and kind of a pain because it is a REAL merchant account, they also do a hard pull on your credit, which was less t Han ideal but a pessary evil to get the service.

We've had very little problems with fraudulent payment attempts. Security settings are quite customizable and ease of setup is good.

The interface is a little outdated. Other processors like Square and Stripe feel more sleek and modern, more navigable.

I do like that Authorize.net is pretty widespread in its use, and that I feel I can implement it in a variety of mediums including SuiteDash CRM and Payments, my website, etc. It is rather versatile in that sense and allows for customization or more simplicity if needed.

If you are doing anything beyond setting up Authorize.net with them directly and having them manage your processor, it is really difficult to figure out what to do and what you need. Customer service is great, but I prefer to just get things done on my own without multiple phone calls to set things up. Payments come slowly and it just overall feels really outdated for me.

Easily connects to backend of websites. Stores credit cards as tokens and is safe and easy

Hard to find transactions, have to know the last 4 of the credit card and the date the credit card was processed.

Authorize.net is very easy to navigate as an admin, you can set up parameters and change company info on your own without support, but if you do need support, the support team is easy to contact and very helpful. Also the reporting is easy and comprehensive.

The set up with my bank was a bit cumbersome, perhaps because we have a Hawaii bank? The time difference between where authorize.net is located and Hawaii caused a couple of reconciliation problems until I realized that some of yesterdays transactions are on todays reports, once I figured that out the reporting was a breeze.

At one time Authorize.Net was only one of a handful of payment gateways for small business. They do that well and have a feature-rich customer portal. They are also widely supported by the various eCommerce platforms.

Be aware that Authorize.Net is not a CC card processor but a payment gateway that can be paired with a CC processor. There are a many one-stop alternatives available today. You might be able to get a better discount rate with a CC processor/Authorize.Net combo, but it is certainly more hassle.

The easy to navigate menus are very intuitive and simple. You can easily find what you need quickly plus it has a QuickBooks download feature.

In the transaction statistics report there are no hyperlinks to expand the report data. This is a minor thing, you just need to go to the Reports, but it's a feature some other processors have.

Easy to implement, easy to use, very secure, great support I love that we have the ability to configure FRAUD traps and that help us to check flagged transactions.

I really do not have anything to ask. So far we have all functionalities we need.

Authrize.net is so simple to use and you can start accepting credit cards instantly and get your deposits fast. It's the easies out there.

Authroize.net in our work place has been smooth and have not had any issues so far.

I liked most the ease of use and the many functions available to facilitate payments. I felt like I was in full control over how the payment flow went

I didn't like the cost of the software and the lack of support offered to make payments for the software easier

I have loved using Authorize.net. Often I have to go back thru our credit card records to check how much was charged or how much was refunded. It's great to be able to look up via credit card number or names. Customer service has always been excellent whenever I've needed to contact them. I also like that I'm able to run reports of all of our transactions when I'm trying to compartmentalized different amounts and categories. It works well with our registration system.

I wish that we were able to issue refunds after the 3 month period. I know we can lose some of our security measures to allow our system to automatically refund but we don't want to do that. Instead we take the cc number and manually enter it into a different refund system for those return that are past 3 months. I think the security issue is a mandated issue and there is not much Authorize can do. I do wish the downloads went to a simpler to read excel format but I tend to take the CSV file and do what I need to do to make it work.

It really has never failed us when utilizing the application to run transactions on the go. It has worked for us for years.

Integrations with WooCommerce has proven difficult at times. We have utilized the official plugin for some time, but that has recently started to have problems for us. We ended up switching to a new backend for our site. We'll probably still be utilizing Authorize.net though.

Authorize.net is our payment gateway, as we are a company that runs several credit card transactions daily. The fees are minimal, the customer service has always been great (even if, at times, the reasons I had to call we're not so great), and the website is about the simplest one I've ever used, considering all of the information it processes. We don't use any POS devices, just the website, but that's still MORE than enough for us.

I wish it was easier to edit ARB subscriptions; for example, if I want to simply change the date that a customer's auto-charge runs, I have to actually delete the whole thing, and create a new one to reflect the date change. That's pretty annoying, but for a website that hasn't really changed much in the 12 years since I first began using it, I can only expect so much at this point.

Authorize integrated flawlessly with our CRM system. It was one of several options for donor management and processing that was compatable with our CRM. We researched each available system and Authorize was both suggested by a fellow non profit as well as seemed to meet our requirements.

Transaction charges seem to be the biggest issue that we have. There are industry averages for processing various cards, and Authorize is on par with other systems. It is unfortunate that Authorize does not offer a non-profit processing rate or possibly a flat rate that is well below what would be offered to a for profit organization.

I've used Authorize.net as a payment gateway at multiple organizations. It is fairly easy to use and intuitive when it comes to basic functions like payment processing, refunds, looking up transactions. They have a live chat customer support feature which is really handy.

The security features can be very confusing and the resources they have for explaining them are adequate but could be a little more clear. Sometimes the instructions on their FAQs dont seem to match what I actually see on my screen, so I've had to reach out to customer support for pretty basic stuff. Luckily their customer service is pretty good.