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Avactis vs Take Control Comparison

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Overview

Avactis Shopping Cart is a software package that lets you open an Internet online store. Avactis' unique advantage over...

N-able Take Control remote support software designed to help your IT business succeed.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

19.95

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

5

4

3

2

1

1

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
0%
would recommend this app

4.3

5

4

3

2

1

7

5

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Not enoughreviews yet

Pros

Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.
As I do most of my work remotely this product has been steady and reliable in both maintenance and support of end users. I very happy with the product.
The remote connection is pretty quick and stable, and the alert for the connection is a pop-up window in the center of the screen, something very useful to get help quickly.

Cons

Not enoughreviews yet

Cons

The UI is ugly, and there are no way to start a chat for yourself, you have to receive a message from support to start chatting, and the buttons for showing/hiding the chat are not very visible.
When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.
Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features8
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Audit Management
  • Automated Routing
  • CRM
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Customer Database
  • Customizable Branding
  • Diagnostic Tools
  • Email Management
  • Email Marketing
  • Event Logs
  • File Sharing
  • File Transfer
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Store
  • On-Demand Recording
  • Order Management
  • Productivity Analysis
  • Queue Management
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Request Assignment
  • SEO Management
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Shopping Cart
  • Support Ticket Management
  • Surveys & Feedback
  • Unattended Access
  • User Management
  • Total features35
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Audit Management
  • Automated Routing
  • CRM
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Customer Database
  • Customizable Branding
  • Diagnostic Tools
  • Email Management
  • Email Marketing
  • Event Logs
  • File Sharing
  • File Transfer
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Store
  • On-Demand Recording
  • Order Management
  • Productivity Analysis
  • Queue Management
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Request Assignment
  • SEO Management
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Shopping Cart
  • Support Ticket Management
  • Surveys & Feedback
  • Unattended Access
  • User Management

Integrations

  • Total integrations3
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk