BigCommerce Pricing, Features, Reviews & Comparison of Alternatives

BigCommerce Reviews

BigCommerce

Redefining Enterprise Ecommerce

4.0/5 (22 reviews)
203,292     47,466

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution in a user-friendly package. Build an online store from scratch or migrate from an existing platform with the easy-to-use store builder, featuring industry-leading templates designed to convert sales. Bigcommerce is loaded with features and integration's to manage an entire business, allowing for advanced customization's in a simple user interface. Try Bigcommerce today with a free 14-day trial.
www.bigcommerce.com

BigCommerce Reviews (22)

Latest reviews

 Good Value

We switched platforms and have been really pleased with Big Commerce. This platform has a lot of features built into it that you would have to pay for an app to use elsewhere. It includes cart abandonment software, real time shipping estimates, a cart countdown to free shipping, it's fully ...

Read the full review
Reviewed 24th of February by Bonnie A

 

 Feature rich Ecommerce platform

We've been using Bigcommerce for around 3 years now. The system is extremely easy to use and update. Admitidly to begin with we didn't have all the featurtes we wnated and development was slow. This has all changed in the last 12 months. Some great updates to bring out new features and some more ...

Read the full review
Reviewed 6th of February by Keith Conkey

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Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
iPhone-iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Canada, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

BigCommerce Pricing

Starting from: $29.95/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Starting at $29.95 with far more built in features than any other platform. Bigcommerce plans are built for growth, giving businesses of every size access to the features they need to optimize their store and increase brand exposure.

Competitors Pricing

Wordpress

Pricing model: Freemium

Business Catalyst

Starting from: $5.66/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Highwire

Starting from: $14.95/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of BigCommerce

  • A true all-in-one ecommerce offering
  • No software to install, no hardware to purchase
  • Enterprise featureset, small business price
  • Level 1 PCI compliant hosting
  • Automated fraud detection
  • Unlimited bandwidth
  • Sell to millions on eBay, Amazon, Facebook and Pinterest
  • Sync your online and offline sales

Benefits

1. Faster results, superior ROI: since we are a cloud based solution, you no longer have the burden of owning infrastructure. Go to market time is on average 1/2 that of an on-premise platform like Magento, and total cost of ownership is 1/4 the cost. Money previously spent on hardware, hosting and maintenance can be reinvested in the business and tech teams can focus on higher-impact projects than fixing broken code and deploying patches and updates.

2. Flexible customizable SaaS: our open architecture enables you to seamlessly connect with critical business software - we offer one-click integrations, as well as powerful APIs & webhooks to build integration from scratch. Unlike competing platforms, we don't limit API calls. Additionally, our strategy differs here from Shopify; we believe in building an open platform, so you have the power of choice to integrate your own payment provider and Point of Sale, instead of pointing you to our home-grown solution.

3. Extraordinary shopping experience: the Bigcommerce theme framework is brand new and contains the bleeding-edge of site design capabilities. We offer beautiful easy-to-customize themes with drag and drop content blocks (Instagram feed, featured single product, blog featurette, etc) and highly-optimized one-page checkout. For customers customizing their sites, developers don't have to learn proprietary languages like Shopify's Liquid-- they can code in popular Handlebar languages. Developers will be delighted to know we offer local staging environments (preview changes across desktop and mobile displays using real-time catalog without pushing updates to your live store). Merchandisers will love that they can also personalize the storefront based on shopper behavior and purchase history.

4. Hub for all your sales channels: Bigcommerce unifies all aspects of commerce with Bigcommerce Channel Manager, an area where you can discover and connect to new sales channels. We sync product information, orders and inventory across channels so you no longer have to work in multiple interfaces to sell on multiple channels. Bigcommerce is one of the only ecommerce platforms partnered with social networks Facebook, Pinterest, and Twitter to offer access to "social buy buttons," and we are closely partnering with Amazon to build a market-differentiated native integration.

5. A complete all-in-one solution: from conversion tools, to shipping functionality, to flexible promotions & discount rules, Bigcommerce offers all the capabilities you need to run a successful business built right it, without the need to pay for dozens of apps for basic functionality.

Alternatives to BigCommerce

GetApp Analysis

Ecommerce now represents more than 7% of all retail sales, exceeding $3.5 trillion within the next five years. Bigcommerce offers a way for both individuals and businesses to increase their share of that pie. The all-in-one platform is redefining enterprise eCommerce. Bigcommerce powers eCommerce websites for brands around the world, including big names like Toyota, Cetaphil, and Martha Stewart.

Bigcommerce offers a way for businesses to sell their products online, with customizable templates and advanced features designed to increase web traffic and conversions. Pre-integrated payment options ensure that shoppers always have a way to pay for the products they buy, whether they’re shopping on desktop or mobile devices. Built-in SEO and conversion tools are available for growing businesses. High-volume retailers can take advantage of Bigcommerce’s reliable platform to grow revenue and optimize operations.

What is BigCommerce?

Merchants want to sell more products online, and Bigcommerce gives them a way to do just that. The web-based eCommerce platform provides solutions for small, fast-growing businesses, as well as global brands and Fortune 500 companies. Key features like single-page checkouts, abandoned cart savers, and “buy” buttons for social media empower merchants to grow their businesses in a way that makes financial sense. Bigcommerce also boasts advanced capabilities such as couponing and discounting, faceted search, automatic shipping calculation, fraud prevention, and reporting.

Storefronts are designed with responsive themes, using popular code languages and frameworks for higher-than-average uptime. Bigcommerce handles the management of its clients’ servers, with a multi-layered approach to online security that involves perimeter and server-specific firewalls, file integrity scanners, intrusion detection software, and 24/7 human monitoring.

In addition to providing merchants with a way to sell physical goods on the Internet, Bigcommerce also offers a number of marketing tools and strategy guides. Bigcommerce is designed to meet the needs of merchants who don’t have extensive web design backgrounds, however it also gives advanced users the ability to adjust HTML and CSS on their own.

Main Features

Customizable Design Themes

Merchants who use Bigcommerce have access to an expansive collection of themes, which have all been designed to meet the needs of businesses in a number of industries or verticals. The company’s intuitive design platform offers a straightforward way to build the types of stores that engage and convert shoppers on a mass scale.

Customize whichever theme you select, even if you have no coding experience whatsoever. Bigcommerce lets you add a company logo and branding elements. You can also promote featured or top selling products at the top of your site. Shoppers will be funneled to a single-page checkout. You’ll benefit from its advanced SEO, which gives you control over your URLs and metadata.

Professional SEO

Most online merchants can’t afford to hire in-house SEO experts. With that limitation in mind, Bigcommerce has decided to handle SEO for its users. The company provides merchants with tools designed to automatically optimize every page to maximize rankings on all the most important search engines.

Bigcommerce automatically generates optimized product page URLs and titles based on product names, however you still have the option to customize those URLs if you wish. You can also customize your site’s title, header tags, meta descriptions, keywords, and alt tags. A number of advanced features, like product reviews, rich snippets, and a built-in blogging platform, are designed to improve reach via organic search, as well.

Abandoned Cart Saver

Bigcommerce’s abandoned cart saver gives merchants an easy way to recover lost sales. Customizable controls allow merchants to decide for themselves when their abandoned cart emails go out and what they say. Coupons can also be used to increase conversions.

Design your store’s abandoned cart emails, taking the time to customize the subject lines and email language that your visitors will receive. You can actually set up a series of emails with increasingly powerful recovery tools (like coupon or discount codes), which Bigcommerce will send to shoppers who’ve left your site.

Pre-Integrated Payment Options

Pre-integrated payment options ensure that shoppers always have a way to pay. Big commerce’s one-click setup lets merchants immediately start accepting major credit cards and PayPal payments. Bigcommerce can even help merchants accept payments from international buyers using multiple currencies.

Bigcommerce has negotiated lower rates for credit and debit card processing with PayPal, which they pass along to merchants. As a merchant, you have the option to choose from a number of pre-integrated payment options, including Authorize.net, Heartland, and 2Checkout (hosted). In addition to accepting orders through your website, you can also take phone and mail orders right away.

Integrations

Bigcommerce encourages merchants to integrate their stores with leading third-party applications for marketing, inventory management, shipping, and accounting services. The company offers an extensive app marketplace, where users can browse all apps and integrations, along with themes, partner services, and offers.

Pricing

Free 15-day trials are available for new users. After that time, users can choose from one of four plans, which range in price from $29.95 per month to $199.95 per month. Custom order-based pricing is available through the Enterprise plan, as well.

Bottom Line

  • All-in-one eCommerce solution with conversion tools, shipping functionality, promotions, and more
  • Low cost option for merchants who want to sell online
  • Easy-to-customize themes with drag-and-drop content blocks
  • Flexible web-based software for merchants in a variety of verticals
  • Platform unifies all aspects of online commerce

Videos

Bonnie A

Good Value

24/02/2017

We switched platforms and have been really pleased with Big Commerce. This platform has a lot of features built into it that you would have to pay for an app to use elsewhere. It includes cart abandonment software, real time shipping estimates, a cart countdown to free shipping, it's fully integrated with Avalara, and the list goes on. Also there are several credit card processors that are compatible so you can shop for better rates easily. This alone save us thousands of dollars last year. The customer support has been excellent. They are extremely helpful in terms of getting the most out of the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Keith Conkey

Feature rich Ecommerce platform

06/02/2017

We've been using Bigcommerce for around 3 years now. The system is extremely easy to use and update. Admitidly to begin with we didn't have all the featurtes we wnated and development was slow. This has all changed in the last 12 months. Some great updates to bring out new features and some more to come over the next year. Love the monthly Town Hall meetings with the CEO and development teams which keep us up to date with what is planned. You can even participate in the development by selecting to do the beta programs and sessions with developmnt team to help shape the new features and ideas. The platform is extremely reliable and over these 3 years we have experienced very little downtime (Our old platform was down many a time loosing us sales) Apps to extend functionality are plentiful and new ones are coming along all the time. The future looks bright for BC and our business.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Hoyt Grant

Great to start! Not really to grow

25/01/2017

Bigcommerce is great - it has a lot of integrations and ways to communicate with other apps. But as far as scaling, I think there are better options :)

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brady Stout

Great platform for an ecommerce shoe store

05/01/2017

I run an e-commerce shoe store and absolutely love BigCommerce. Their team is responsive, the apps are numerous, and Big Commerce is constantly pushing updates. My only complaint is that our product catalog is extensive and features many complex products. Big Commerce support of complex products is not the best.

Pros

Customer service, apps, speed, uptime, interface, integrations

Cons

Complex product support is weak

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering BigCommerce

If you are currently looking for a platform to use to sell online then you should give BigCommerce a close look. BigCommerce has a pulse on the market and they stay ahead of the curve.

Source: Capterra
Helpful?   Yes   No
Read more
Matison Webster

Secure and growing

08/12/2016

Bigcommerce is the fastest growing E-Commerce platform and it is very secure. This platform has everything you need to set up a successful business. Bigcommerce is one of the more expensive sites but you are getting what you pay for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Beau Whitfield

Great Platform

08/12/2016

This is the leading e-commerce platform for a good reason. It is easy to use and very intuitive, also with built in apps and a cart it makes for a complete e-commerce package.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Virginia Arteaga

Good value for price

05/12/2016

Learning the system can be a little overwhelming at first as there are a lot of settings you can turn on/off depending on what you want. Their online support help could be a little better (having to repeat yourself after you've filled out the form of what you need) - but they do answer promptly.

Pros

No coding Easy processing of orders Emails customers on your behalf when you change status of their order

Cons

Our storefront can't run directly on our non-profit website (like a plugin), only works as a link.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10

Recommendations to others considering BigCommerce

Spend some time learning software before running an item. Will need to familiarize yourself with settings.

Source: Capterra
Helpful?   Yes   No
Read more
AJ Driscoll

It was an amazing deal, now it's a little less so

28/11/2016

I used Big Commerce for about 3 years and it did a lot of things very well and let you customize it however you wanted. A few things here and there were a little buggy like having to put free shipping on a digital product, but it was clearly tailored for product sales so that was our own fault. We wished there was a way to change that but it isn't available at the moment. When we signed up the product was incredibly cheap, something like $22/month to run a store that did $180k in sales/month. This past summer they raised our rate significantly but it still is a good deal roughly $700/month for our store to run. If you are a low volume high price store the pricing is bad but if you are selling a lot of under $200 items I can see their pricing model costing a lot of money to run each month.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Alex Hoffman

Great backend for eCommerce

03/10/2016

I had my first eCommerce site running on Big Commerce. It and Shopify were going back and forth for a while on who was better and at the time Big Commerce was on top. What they're great at is the backend but I found the front end designs and control a bit lacking. I've since moved to Squarespace which suits my needs much better. If I had a high transaction business Big Commerce would surely be better at handling the orders but for my needs I prefer the interface and the elegance Shopify.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joy Knudtson

Verified Reviewer

Ease of Use

27/10/2015

We have used BigCommerce for over a year and it's ease of use is wonderful. It gives you step by step in setting up items with all the info you would need, please you can add custom fields as necessary. Customer service tends to be hard to come by though. Thankfully it's not needed too often because of the simplicity and ease of the site.

Pros

- Very easy to navigate - Simple look - Design how we want

Cons

- Lack of Customer Service (takes many steps to get in contact) - Flexible shipping rates is unavailable which makes it difficult for accurate shipping costs

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more

Who is BigCommerce For?

  • Experience level: All experience levels
  • Industry: eCommerce, retail
  • Business size: Freelance, small businesses, mid-size businesses, large businesses
  • Departments/roles: All departments
  • Budget/point: Standard plans cost $29.95 per month
  • Example customers: Toyota, Cetaphil, Payless, Gibson
Read the full GetApp Analysis

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