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BigCommerce vs Adobe Experience Manager Comparison

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Overview

Category Leaders

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution...

Category Leaders

Adobe Experience Manager is a powerful suite of composable content services that rapidly deliver high-impact, personalized...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

318

5

4

3

2

1

161

122

28

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.3

114

5

4

3

2

1

53

47

10

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

BigCommerce is a recent addition to my portfolio and I must say that I am impressed thus far. Their customer support and willingness to be creative to solve an obstacle has impressed me.
BigCommerce is a dedicated ecommerce platform and is thus very suited for any store from simple to sophisticated.
Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce.

Pros

It is so incredibly easy to use and really is a wonderful compliment to the Adobe suite of products.
Using AEM from 2 years and its pretty good CMS tool.customer service is really great and they are pretty quick and knowledgeable. I have also attended the adobe training which is also good to have.
The Adobe experience manager is a must, especially the experience asset management which uses the Artificial Intelligence (AI) power to get the best results for your business.

Cons

Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support.
There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.
Custom styles get very costly. Some features that should be standard are non existent.

Cons

Because it can do everything under the sun, it's hard to navigate and difficult to see all of it's functions. The support contract is almost as much as the software.
Learning how to use the software can be incredibly frustrating.
There are some peoples who will definitely be intimidate by the shear depth and breadth of the software. I suggest getting youtube fired up.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features67
  • A/B Testing
  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Archiving & Retention
  • Asset Categorization
  • Asset Library
  • Asset Lifecycle Management
  • Asset Sharing
  • Audit Trail
  • Autoresponders
  • Brand Management
  • Bulk Ordering
  • CMS Integration
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Design Management
  • Digital Asset Management
  • Discount Management
  • Document Capture
  • Document Classification
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • File Conversion
  • File Management
  • File Storage
  • File Transfer
  • Filtering
  • For B2B
  • For Small Businesses
  • Form Builder
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Image Editing
  • Image Library
  • Indexing
  • Information Governance
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Kitting
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Loyalty Program
  • Marketplace Integration
  • Media Library
  • Metadata Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Newsletter Management
  • Offline Access
  • Online Store Builder
  • Order Management
  • Order Processing
  • Payment Options
  • Pre-built Templates
  • Preview Functionality
  • Product Configurator
  • Promotions Management
  • Ratings/Reviews
  • Real Time Editing
  • Real-Time Analytics
  • Refund Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Responsive Web Design
  • Returns Management
  • Reviews Management
  • SEO Management
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Tagging
  • Task Management
  • Tax Management
  • Template Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • User Management
  • Version Control
  • Video Management
  • Video Support
  • WYSIWYG Editor
  • Watermarking
  • Web Forms
  • Website Management
  • Website Publishing Options
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features102
  • A/B Testing
  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Archiving & Retention
  • Asset Categorization
  • Asset Library
  • Asset Lifecycle Management
  • Asset Sharing
  • Audit Trail
  • Autoresponders
  • Brand Management
  • Bulk Ordering
  • CMS Integration
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Design Management
  • Digital Asset Management
  • Discount Management
  • Document Capture
  • Document Classification
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • File Conversion
  • File Management
  • File Storage
  • File Transfer
  • Filtering
  • For B2B
  • For Small Businesses
  • Form Builder
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Image Editing
  • Image Library
  • Indexing
  • Information Governance
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Kitting
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Loyalty Program
  • Marketplace Integration
  • Media Library
  • Metadata Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Newsletter Management
  • Offline Access
  • Online Store Builder
  • Order Management
  • Order Processing
  • Payment Options
  • Pre-built Templates
  • Preview Functionality
  • Product Configurator
  • Promotions Management
  • Ratings/Reviews
  • Real Time Editing
  • Real-Time Analytics
  • Refund Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Responsive Web Design
  • Returns Management
  • Reviews Management
  • SEO Management
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Tagging
  • Task Management
  • Tax Management
  • Template Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • User Management
  • Version Control
  • Video Management
  • Video Support
  • WYSIWYG Editor
  • Watermarking
  • Web Forms
  • Website Management
  • Website Publishing Options
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations646
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net
  • Total integrations54
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net

User reviews that mention these apps

ME
AvatarImg

Malak E.

Information Technology and Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigCommerce logo

BigCommerce

BigCommerce Review

Reviewed 2 years ago
Pros

easy to implement and manage and use with amazing graphical interface and suitable cost

Cons

very nice experience with this system and and easy to customize

AvatarImg
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Moaz T.

Information Technology and Services, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

BigCommerce logo

BigCommerce

One of the better ecommerce solutions out there

Reviewed 5 years ago
Pros

The flexibility and comprehensiveness of its APi and theme structure is quite impressive. The user experience end of things is really good too.

Cons

Would love to see more flexibility in terms of customization and a better customer support

IR
AvatarImg

Ivan R.

Apparel & Fashion, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

BigCommerce logo

BigCommerce

A Poor Man's Shopify Plus---Easier to Use/Maintain than Magento But Lagging Behind Shopify

Reviewed 6 years ago

We moved from Magneto Go, to Magento CE, and then to Bigcommerce over the course of several years in business. Moving from Magento, Bigcommerce was an obvious and needed upgrade for us. Our store was more reliable, and significantly easier to manage day to day. A lot of things that had kept me up as a sysadmin were no longer an issue and we saw very little loss in functionality all things considered. We used Bigcommerce for roughly a year and a half, leaving the platform entirely in early 2018 for Shopify Plus. In terms of the software itself, I do not regret this transition at all. If you can afford Plus I would advise you to go for it. The product is more mature than it was even a year ago, and is now a clear industry leader over Bigcommerce, OpenCart, Magento etc.

Pros

Cloud based, more-reliable-than-magento hosting, decent discount rules engine, compatible with most major "Shipping Manager" softwares like Shipstation etc No overly-restrictive terms of use, suitable platform for sellers of "high-risk" items. Better than Magneto in practice for 85% of small to medium businesses.

Cons

Poor optimization for speed, poor user-facing checkout experience, tepid app ecosystem, objectively inferior automation and reporting tools, admin UI is clunky, customization of themes is difficult and costly, new features/product launches are paywalled and often incomplete, didn't stop billing us when we canceled service to switch to Shopify, experienced a glitch which inexplicably hid paid orders... Out...

AR
AvatarImg

Verified reviewer

Paper & Forest Products, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigCommerce logo

BigCommerce

Great for sub retailers

Reviewed 5 years ago
Pros

I liked the price and overall template model, it lent well to my retail business

Cons

I used this 6 years ago, so I’m sure the product has improved but at the time it was a very chunky user experience

AR
AvatarImg

Verified reviewer

Legal Services, self-employed

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

BigCommerce logo

BigCommerce

Easy to Use - but Costly and Limited

Reviewed 6 years ago

It isn't self hosted and there's a lot of associated costs. This is good and bad: you aren't entirely on your own but you'll pay for that. If you're willing to accept the costs and limitations, you can really lean into the things Big Commerce does well.

Pros

Big Commerce makes it very easy to get an online shopping platform up and running. It's very quick and the platform will make it easy to handle shopping carts, merchant providers, taxes, shipping - you name it. It's a turnkey solution and it does that very well.

Cons

You're completely limited with Big Commerce - this isn't a self hosted solution, so you're paying for everything. And everything is an extra - shop themes to redesign your user experience, revenue tracking, it really feels like the entire experience is designed to funnel you toward paying more money. To be fair, there aren't really "hidden costs" here - but the finer points of managing your shop are behind additional paywalls.

TL
AvatarImg

Tom L.

Wholesale, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

BigCommerce logo

BigCommerce

It Does The Job. What You Would Expect For An Ecommerce Site.

Reviewed 3 years ago

We have been using BigCommerce for quite some time now. No so thrill about it nor are we dissatisfied with the platform. For what we need, it does the job. But we would not make it our go-to platform if we need specific function or customization. It seems there's almost little to no guide out there if we want to customize. We have to seek a developer who knows how to customize BigCommerce and even then, they charge quite a bit for what we needed. Would recommend for people who want a basic ecommerce site. But if you want to have customization, Big Commerce is not the way to go.

Pros

It is quick to set up. Easy for a non-technical person to manage when starting out with little to no experience in ecommerce. Has everything you would expect from an e-commerce platform. Great layout for product and checkout page.

Cons

Customization is very limited. Even when you try to get some tech support from their team. They tell you they're not developer and would suggest some options with using their partners services. There's very little help if you want to customize basic attributes. The platform setup is quite limited if you want to change specific part of the layout.

MS
AvatarImg

Moises S.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

BigCommerce logo

BigCommerce

Perfect tool to develop an eCommerce

Reviewed 3 years ago

Since we use BigCommerce it is easier to develop websites, in other platforms the development time is longer, with this tool in one day I can have my store online.

Pros

This platform is perfect for creating an online store, it has too many themes and applications to complement the website, it is easy to use and anyone without previous experience in web development can do it. I also like that the security of the website is excellent.

Cons

I think the bad thing about this site is that they don't allow you to export the website, only some features like products, customers and some basic features. The code of the website belongs to them, so if I want to migrate to Wordpress for example, it is not possible.

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Chad W.

Internet, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

BigCommerce logo

BigCommerce

Easy to make basic sites, difficult to do more

Reviewed 6 years ago

It does the basics well, but there are plenty of e-commerce platforms out there that outperform BigCommerce. In my experience Shopify is better than BigCommerce is every way. I even prefer WordPress with WooCommerce to this.

Pros

BigCommerce does make it easy to list and sell products online. The product manager is pretty comprehensive, and most of the pages are made for you - including the home page. It includes several SEO features out of the box, which encourages users to make higher quality listings that will sell easier. There are many custom themes for Bigcommerce, and most of them look great. The interface has gotten a much needed facelift in the past few years.

Cons

If you're trying to do more than the basics, Bigcommerce (BC) is difficult to work with. App extensions are present, but nowhere close to the breadth and depth of functionality available to WordPress. They do have a theme editor, but it requires tricky setup and command-line actions to update. Compared to Shopify's theme editor which is all in-browser, the BC theme editor is lacking. Documentation...

AR
AvatarImg

Verified reviewer

Marketing and Advertising, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigCommerce logo

BigCommerce

BigCommerce Review

Reviewed a year ago

Overall the experience is good

Pros

The simplicity of the software to use on websites

Cons

The inergration of the software onto the sites

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Ozan Emrah Ç.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigCommerce logo

BigCommerce

Amazing eCommerce Platform

Reviewed 2 years ago

It is a great experience to manage an eCommerce on BigCommerce.

Pros

It is a very user-friendly eCommerce platform. It has too many customization options including applying custom themes.

Cons

There might be a step-by-step setup so that customization might be much easier.

JR
AvatarImg

Jhonathan R.

Wholesale, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigCommerce logo

BigCommerce

Got love Ecommerce which is a pleasure on Big Commerce

Reviewed 6 years ago
Pros

Bigcommerce was one of the first platforms I used after moving from Joomla back in 2011. It has been nothing but great experience with bigcommerce. I always find myself using them over and over again for my clients since they are easy to use for customers on the dashboard side and simple design. There would be no other platform I would use for e-commerce!

Cons

I don't like the themes which sometimes can be frustrating. Even if pay for the designs the designers take forever to respond which can be a deal breaker. I usually will fix the problem myself but for those who don't code it will be very frustrating!

aw
AvatarImg

alisha w.

Apparel & Fashion, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigCommerce logo

BigCommerce

Excellent Product and Very User Friendly!

Reviewed 2 years ago

It has been a great experience and I recommend to other small businesses.

Pros

Once you get the hang of the product it is very easy to use and we have easily trained other employees for data entry and basic user functions. The sorting features and reports you can export are very helpful.

Cons

Customer service tends to be a little slow responding, but helpful. There really are no other cons.

SF
AvatarImg

Shelby F.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

BigCommerce logo

BigCommerce

NONE of my expectations met

Reviewed 3 years ago

BigCommerce has met NONE of my expectations and all I’ve asked for is basic functionality. They constantly steer me toward expensive apps that do not integrate seamlessly. Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support. They also refuse to assign us an account manager even though we’re an enterprise customer. I beg you, DO NOT sign up for one of their plans. You will regret it.

Pros

BigCommerce has a minimal learning curve. I breezed though the backend even on my first day using it.

Cons

BigCommerce charges WAY too much when all they really offer is the ability to integrate with other apps which also charge way too much. Their platform is a rabbit hole.

VC
AvatarImg

Vipul C.

Apparel & Fashion, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigCommerce logo

BigCommerce

best way to manage eCommerce business

Reviewed 10 months ago

Great experience. Worth spending bucks on software as got high return and peace of mind.

Pros

Everything is so easy to work with and helps us a lot to focus on eCommerce business.

Cons

So far nothing has bothered us in a wrong way

AR
AvatarImg

Verified reviewer

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

BigCommerce logo

BigCommerce

Very good experience using Big Commerce everdy day: many features & great customization/integration

Reviewed 6 years ago
Pros

You can follow easily all your orders, changing the status with integration with other apps (for fraud control, order processing). You can extract data of your orders very fast also. Also you can customize the website template in many ways without many coding skills so that's a great plus.

Cons

I have a good experience but I would say that the software could have a better customer support (the interface as well as the help given, sometimes disappointing) when there are glitches for examples. Also, it should be possible to process orders directly on Big Commerce, just forwarding the order details to a supplier, but it does not have this feature for the moment.

RA
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Renata A.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

BigCommerce logo

BigCommerce

Great E-Commerce Solution!

Reviewed 4 years ago

It's a pleasant and delightful experience. It is a robust e-commerce solution for B2B, B2C and Wholesalers.

Pros

At our agency, we were used to working with WooCommerce, Shopify and we had never really worked with BigCommerce. Until we decided that it was time to step things up for one of our clients. We had a delightful surprise to see that BigCommerce is one of the most complete platforms out there, that is extremely user friendly whilst being robust and complete. You have every type of solution you can imagine within your platform. From Wholesale B2B to a simple one page shop, you can build it all. BigCommerce offers amazing templates you can choose from, and also the Cornerstone which is a blank canvas. As an agency, we've gone through the partnership process and we are officially a part of BigCommerce marketplace!

Cons

What I don't like is how the development can be a bit different than what we're accustomed to, and not as user friendly as Wordpress. For instance, on Wordpress our team can set up the background in a friendly way for our customers to use and manipulate sections without the need of a developer 24hs helping them. Now as far as BigCommerce goes, the way some pages are set up require you to have an intermediate understanding of HTML if you want to manipulate some text and imagery. I find this quite difficult since our clients are the ones changing content on the website once we hand it off to them.

AR
AvatarImg

Verified reviewer

Consumer Goods, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigCommerce logo

BigCommerce

The Right E Commerce Platform

Reviewed 6 years ago

Overall experience has been great, our conversion has increased by 1.5% over the previous website platform we were using.

Pros

Ease of use and how easy it was to get started and start taking orders. The reporting and data you have at your fingertips is amazing, makes analyzing who and where your customers are coming from a breeze.

Cons

A bit of an education curve learning how to navigate the systems as some things can be a little confusing when trying to run reports. But once you get it set up the amount of data you have access to is amazing

LK
AvatarImg

Leanne K.

Consumer Electronics, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

BigCommerce logo

BigCommerce

BigCommerce

Reviewed a year ago

I am very impressed with BC and feel it would be a good fit for people with little ecommerce experience.

Pros

Provides simply set up and easy to load products.

Cons

no access to database - even read only. If we had access to database, we could create a number of reports we currently dont have access to.

JG
AvatarImg

Jen G.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

BigCommerce logo

BigCommerce

Used to be a fan … this is so bad

Reviewed 10 months ago

I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part...

Pros

I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part of my experience with Big Commerce

Cons

Treat me like I am stupid . Then make changes to the platform without informing anybody that have on numerous occasions cost my company money. They charge WAY too much for how basic the platform is

JM
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Jacob M.

Banking, 10,001+ employees

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BigCommerce

Great product for eCommercing

Reviewed a year ago

Overall, had a great experience using BigCommerce. I think it's one of the most popular, high quality, user friendly eCommerce platform out there.

Pros

The tech support is really helpful whenever you get stuck with something. They're quick and very knowledgeable. The product itself is very user friendly in terms of managing your inventory, shipping rates and individual products.

Cons

For me, it was hard to edit or create custom sections in the theme file. Also, the paid version of themes are pretty pricey.

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Samin S.

Computer Games, 11-50 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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BigCommerce

Bigcommerce Review

Reviewed 5 years ago

My overall experience with Bigcommerce is undoubtedly excellent. It would have been better if they considered to lower the price of this mesmerising software.

Pros

I loved the fact that I could easily build my site the way I want without coding a single line. It's easy for beginners to start designing your first e-commerce site even if you don't know how to build sites

Cons

I worst thing about this is I think it's overpriced. For the price it doesn't have that much features. The overall value doesn't match with the pricing

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Micah J.

Retail, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BigCommerce

BigCommerce has made my online business possible

Reviewed 2 years ago

Overall I have had a great experience. When I had some integration issues with my payment processor, they were easy to chat with and very helpful.

Pros

I like that it helps my small business look bigger. It’s easy to navigate and use on a daily basis.

Cons

There are only a handful of Free templates so many sites look similar.

JR
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James R.

Retail, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BigCommerce

An advanced stores best friend

Reviewed 3 years ago

Overall, our experience has been great. This platform has housed us over the past few years and has adapted with us as our business has grown.

Pros

This software offers a lot more customization than its competitors. For a small shop, other programs may be enough but we personally deal with high order volumes and different tiers of customers at different price groups. Big-commerce allows us to keep these groups separate while still maintaining the same level of customer satisfaction across the board.

Cons

The product still lacks a few customization options. This has limited us to differents sale types. We can understand when dealing with 1000's products and multiple customer groups, this could be difficult, but its something we would like to see in the future.

MD
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Melissa D.

Retail, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BigCommerce

Big Commerce

Reviewed 3 years ago

Our overall experience with BigCommerce was excellent. The customer service team was always available. The site features were easy to navigate and the theme options were professionally designed.

Pros

Big Commerce features and website themes are perfect for small business owners who are looking to start a retail business.

Cons

The platform is not set up for multi-vendor marketplace stores.

CP
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Christine P.

Plastics, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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BigCommerce

Big Commerce Works for Harman

Reviewed 5 years ago

Our previous platform was limited and not very user friendly. BigCommerce has made managing our online store so much easier and it has allowed us to provide a better customer experience.

Pros

I love the way the interface is set up. It is very easy to manage and everywhere you need to access is easy to find - You can also customize different status' so we can identify every situation quickly. We are just starting to use the Blog feature and we are very excited about how easy this is to manage.

Cons

The blog themes are kind of generic. We had to have our blog template designed so it would stand out and match the overall look we are going for.