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BigCommerce vs ecomdash Comparison

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Overview

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution...

Category Leaders

Ecomdash helps online retailers manage sales orders and product quantities across an unlimited number of sales orders. Ecomdash...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

29.95

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

25

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

88

68

20

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

43

31

7

4

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

Pros

BigCommerce is a recent addition to my portfolio and I must say that I am impressed thus far. Their customer support and willingness to be creative to solve an obstacle has impressed me.
BigCommerce is a dedicated ecommerce platform and is thus very suited for any store from simple to sophisticated.
Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce.

Pros

You get all the features from day 1 and you don't have to spend all your profits to get a good system. The company is innovative and always adding new features and improving ease of use.
For the money, this is good value. We recommend you have a strong vision for how you want your system set up and have prior experience using such a system.
What I like most is the awesome support staff they have in place. Always there when I need them and always have the answers.

Cons

Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support.
There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.
Custom styles get very costly. Some features that should be standard are non existent.

Cons

I don't have have time for that. Waste my time for your failure to have a properly functioning integration...uh no.
This slows down the process and is inefficient. The customization of packing lists is very limited.
Over complicated, clunky interface which does not take the stress out of running an online business; only adding to it. I found Customer Services to be unhelpful as soon as I had a problem.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features78
  • API
  • Abandoned Cart Saver
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Assignment Management
  • Audit Management
  • Backorder Management
  • Barcoding/RFID
  • Bills of Material
  • Bulk Ordering
  • CRM
  • Campaign Management
  • Campaign Scheduling
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Communication Management
  • Content Management
  • Cost Analysis
  • Cost Tracking
  • Credit Card Processing
  • Custom Development
  • Customer Accounts
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Data Security
  • Data Synchronization
  • Data Visualization
  • De-Coupled Front & Back Ends
  • Delivery Tracking
  • Demand Forecasting
  • Design Management
  • Discount Management
  • Distribution Management
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • For B2B
  • Forecasting
  • Fraud Detection
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Kitting
  • Label Printing
  • Loyalty Program
  • Manufacturing Inventory Management
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multiple User Accounts
  • Newsletter Management
  • Online Store Builder
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI Compliance
  • Partial Payments
  • Payment Options
  • Performance Metrics
  • Point of Sale (POS)
  • Pre-built Templates
  • Prioritization
  • Product Configurator
  • Product Identification
  • Product Ratings / Reviews
  • Projections
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Orders
  • Recurring/Subscription Billing
  • Refund Management
  • Reorder Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • SSL Security
  • Sales Forecasting
  • Sales Orders
  • Sales Reports
  • Search/Filter
  • Serial Number Tracking
  • Shipment Tracking
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Commerce
  • Sourcing Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Tagging
  • Tax Management
  • Template Management
  • Templates
  • Third Party Integrations
  • User Management
  • Warehouse Management
  • Website Management
  • Work Order Management
  • eCommerce Management
  • Total features93
  • API
  • Abandoned Cart Saver
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Assignment Management
  • Audit Management
  • Backorder Management
  • Barcoding/RFID
  • Bills of Material
  • Bulk Ordering
  • CRM
  • Campaign Management
  • Campaign Scheduling
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Communication Management
  • Content Management
  • Cost Analysis
  • Cost Tracking
  • Credit Card Processing
  • Custom Development
  • Customer Accounts
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Data Security
  • Data Synchronization
  • Data Visualization
  • De-Coupled Front & Back Ends
  • Delivery Tracking
  • Demand Forecasting
  • Design Management
  • Discount Management
  • Distribution Management
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • For B2B
  • Forecasting
  • Fraud Detection
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Kitting
  • Label Printing
  • Loyalty Program
  • Manufacturing Inventory Management
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multiple User Accounts
  • Newsletter Management
  • Online Store Builder
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI Compliance
  • Partial Payments
  • Payment Options
  • Performance Metrics
  • Point of Sale (POS)
  • Pre-built Templates
  • Prioritization
  • Product Configurator
  • Product Identification
  • Product Ratings / Reviews
  • Projections
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Orders
  • Recurring/Subscription Billing
  • Refund Management
  • Reorder Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • SSL Security
  • Sales Forecasting
  • Sales Orders
  • Sales Reports
  • Search/Filter
  • Serial Number Tracking
  • Shipment Tracking
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Commerce
  • Sourcing Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Tagging
  • Tax Management
  • Template Management
  • Templates
  • Third Party Integrations
  • User Management
  • Warehouse Management
  • Website Management
  • Work Order Management
  • eCommerce Management

Integrations

  • Total integrations371
  • ActiveCampaign
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations23
  • ActiveCampaign
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.00/10

Share this review:

ecomdash

Very powerful, but not as intuitive as it should be.

Reviewed a year ago

It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.) Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)

Pros

It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.

Cons

It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.

Vendor response

Hi John - Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product. Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :) Thanks, Ecomdash

Overall Rating

    Share this review:

    ecomdash

    Professional & dedicated !

    Reviewed 6 years ago

    One word - Amazing! Automated inventory synchronize between our eBay`s , Amazon and Bigcommerce stores has never been so accurate and simple! Amazing customer service, tech support reacts to our requests and needs in no time. No more over-selling - and the best part is they integrate with sears.com - so we are expending our selling channels thanks to them. Tough it`s a "young" company - they are super professional. I Hope to grow our business with them.

    Pros

    Very easy to handle UI Super fast tech support System updates all the time (they created new features to my request in less than 48 hours!) Reliable servers stability

    Cons

    Non

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.00/10

    Share this review:

    ecomdash

    Great Program with Definite Limitations

    Reviewed 4 years ago

    First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings. The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches. Documentation is thorough and well-written. If you are good with spreadsheets,...

    Pros

    See above

    Cons

    See above

    BigCommerce vs. ecomdash

    See how BigCommerce and ecomdash stack up against each other by comparing features, pricing, ratings, integrations, security & more.