This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

BigCommerce vs Freshdesk Comparison

Add to Compare

Compare similar apps

NetSuite logo

NetSuite

4.1

Pepperi logo

Pepperi

4.4

TrueCommerce EDI Solutions logo

TrueCommerce EDI Solutions

4.4

Bitrix24 logo

Bitrix24

4.0

Zendesk logo

Zendesk

4.4

LiveAgent logo

LiveAgent

4.7

Good recommendations?

Overview

Category Leaders

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution...

Category Leaders

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

29.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

18

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

95

72

20

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

1,406

820

127

24

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

BigCommerce is a recent addition to my portfolio and I must say that I am impressed thus far. Their customer support and willingness to be creative to solve an obstacle has impressed me.

JP

Jannis P.

BigCommerce is a dedicated ecommerce platform and is thus very suited for any store from simple to sophisticated.

DG

David G.

Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce.

AR

Anonymous Reviewer

Pros

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Cons

Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support.

SF

Shelby F.

There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.

Jennifer H.

Custom styles get very costly. Some features that should be standard are non existent.

MK

Mark K.

Cons

We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.

CM

Carly M.

Worse, there is no way to discover this until after you've paid and spent time getting everything set up.

AC

Anthony C.

I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features68
  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Automated Routing
  • Bulk Ordering
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Conferencing
  • Contact Database
  • Content Creation
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Decision Support
  • Design Management
  • Discount Management
  • Discussions / Forums
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For B2B
  • Forms Management
  • Full Text Search
  • Gamification
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbox Management
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Newsletter Management
  • Online Forums
  • Online Store Builder
  • Order Management
  • Order Processing
  • Payment Options
  • Performance Metrics
  • Point of Sale (POS)
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Product Configurator
  • Product Ratings / Reviews
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Promotions Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Refund Management
  • Reminders
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Returns Management
  • Reviews Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Single Sign On
  • Social Commerce
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Tax Management
  • Template Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Virtual Assistant
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features117
  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Automated Routing
  • Bulk Ordering
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Conferencing
  • Contact Database
  • Content Creation
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Decision Support
  • Design Management
  • Discount Management
  • Discussions / Forums
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For B2B
  • Forms Management
  • Full Text Search
  • Gamification
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbox Management
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Newsletter Management
  • Online Forums
  • Online Store Builder
  • Order Management
  • Order Processing
  • Payment Options
  • Performance Metrics
  • Point of Sale (POS)
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Product Configurator
  • Product Ratings / Reviews
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Promotions Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Refund Management
  • Reminders
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Returns Management
  • Reviews Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Single Sign On
  • Social Commerce
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Tax Management
  • Template Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Virtual Assistant
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations437
  • AWeber
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations380
  • AWeber
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshdesk logo

Freshdesk

Does a fantastic job & no overlooked customers!

Reviewed 5 years ago

We use Google Mail and it integrates perfectly with it, allowing us to sign in using our Business Gmail account. We're able to resolve issues, mark how urgent they are, assign tickets, bulk filter and assign & more. My only issue is getting an email from my own email account forwarded over to the help desk to create a ticket. The interface itself is quite easy to use and navigate, but it's not as intuitive as some other help desks I've used in the past. There is no fluff to the interface, and looks very mechanical so some features aren't intuitive. But, if you have a question or an issue, customer support is FANTASTIC. They helped me integrate my BigCommerce customer & order information into the system, and constantly check in to see if everything has been resolved. Great company.

Pros

Easy to use, gets the job done, and very helpful customer service.

Cons

Not intuitive. User interface can use a redesign to help make looking for things easier/faster.