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BigCommerce vs Keap Comparison

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Overview

Category Leaders

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution...

Category Leaders

Step up to all-in-one sales & marketing software designed for entrepreneurs, startups and larger teams. Our platform organizes...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$79/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

85

68

20

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

506

344

133

51

52

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

Pros

BigCommerce is a recent addition to my portfolio and I must say that I am impressed thus far. Their customer support and willingness to be creative to solve an obstacle has impressed me.
Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce.
Great platform with a wealth of features. But you need to make sure you know what is possible if you have any specific logic you are trying to create on the platform.

Pros

It has so many features and functions that are super useful from sending emails, keeping track of prospects, clients (and so much more) - all super easy to use.
Having a central place for all of our information, and the ability to tag people automatically has saved lots of time and definitely increased or ability to connect with clients and sell.
We are more than satisfied with our experience. Infusionsoft is recommended as the platform par excellence for the management of email marketing campaigns.

Cons

We’ve recently had a number of people trying to hack the site and make purchases with fraudulent credit cards. As far as I’m aware there is no way to stop these purchases.
They’ve tried hundreds of times. Ve asked the question, but was told there’s no way to block or stop these issues.
There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available.

Cons

When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.
The access to files and photos and emails is so limited and difficult and time wasting that I scream at it every time I use it. I hate this product and have for a while.
The lack of sales functionality. I was really disappointed with the way it's labeled to do it all but compared to other sales CRM's it's far behind.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features78
  • A/B Testing
  • ACH Payment Processing
  • API
  • Abandoned Cart Saver
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Auto-Responders
  • Batch Processing
  • Billing & Invoicing
  • Bulk Ordering
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Collections Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customer Touchpoints
  • Customizable Fields
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Migration
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • De-Coupled Front & Back Ends
  • Demographic Data
  • Design Management
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • For B2B
  • Form Builder
  • Fraud Detection
  • Image Library
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Invoice Management
  • Kitting
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Newsletter Management
  • Online Store Builder
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI Compliance
  • Payment Options
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Pre-built Templates
  • Prioritization
  • Product Configurator
  • Product Ratings / Reviews
  • Projections
  • Promotions Management
  • Prospecting Tools
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Editing
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reference Usage Tracking
  • Referral Tracking
  • Refund Management
  • Relationship Tracking
  • Reminders
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Responsive
  • Returns Management
  • Reviews Management
  • Routing
  • SEO Management
  • SSL Security
  • Sales Automation
  • Sales Forecasting
  • Sales Management
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Commerce
  • Social Marketing
  • Source Tracking
  • Spam Blocker
  • Tagging
  • Task Management
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Transaction History
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • Total features135
  • A/B Testing
  • ACH Payment Processing
  • API
  • Abandoned Cart Saver
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Auto-Responders
  • Batch Processing
  • Billing & Invoicing
  • Bulk Ordering
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Collections Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customer Touchpoints
  • Customizable Fields
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Migration
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • De-Coupled Front & Back Ends
  • Demographic Data
  • Design Management
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • For B2B
  • Form Builder
  • Fraud Detection
  • Image Library
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Invoice Management
  • Kitting
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Newsletter Management
  • Online Store Builder
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI Compliance
  • Payment Options
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Pre-built Templates
  • Prioritization
  • Product Configurator
  • Product Ratings / Reviews
  • Projections
  • Promotions Management
  • Prospecting Tools
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Editing
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reference Usage Tracking
  • Referral Tracking
  • Refund Management
  • Relationship Tracking
  • Reminders
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Responsive
  • Returns Management
  • Reviews Management
  • Routing
  • SEO Management
  • SSL Security
  • Sales Automation
  • Sales Forecasting
  • Sales Management
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Commerce
  • Social Marketing
  • Source Tracking
  • Spam Blocker
  • Tagging
  • Task Management
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Transaction History
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Integrations

  • Total integrations369
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations259
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Keap

Infusionsoft makes marketing automation easy

Reviewed 3 years ago

Infusionsoft has helped me scale quite a few small businesses beyond the 1 million dollar mark. It is a lifesaver for small business.

Pros

The campaign builder is awesome - it lets you quickly and easily create complex marketing automation logic and implement it all in an intuitive drag and drop interface. I've tried every automation software out there, and the Infusionsoft campaign builder is by far the easiest to use.

Cons

With it's 'All in One ' approach, Infusionsoft has some real weak points. Its shopping cart is by far my least favorite. It.. is terrible. Luckily, there are seamless integrations with things like Woocommerce, Shopify, Bigcommerce, and other folks who have done a good job of e-commerce, so you can utilize the marketing automation power AND have a good checkout experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Keap

Amazing automation capability

Reviewed 4 years ago

Unmatched customer follow up capability.

Pros

Infusionsoft enables us to deliver EXTREMELY targeted and relevant follow up to our customers. No other software comes close in terms of segmentation possibilities and granularity.

Cons

It takes a while to wrap your head around how everything works so I'd say the learning curve is a minor weakness but it's much better than it used to be. The shopping cart is terrible compared to standalone solutions like BigCommerce, Shopify, etc but it's not completely useless if you only plan on using order forms with your products. Luckily, Infusionsoft's API is awesome so you can just bolt on external software for whatever function in Infusionsoft that you don't want to use.

BigCommerce vs. Keap

See how BigCommerce and Keap stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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