BigCommerce vs Magento Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
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Users recommended to a colleague
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Reviews

Anonymous
(Computer Software company, 1-10 employees)

An excellent hosting e-commerce platform with almost all enterprise features

2019-02-13

We have migrated our Magento 1 site to BigCommerce after ongoing frustration with Magento 2.3 extension quality and caching issues.

Pros

The stability of it is great. The admin UI is very easy to use and intuitive. It has advanced pricing controls and other B2B features. The templates are great and we really saved a lot of time with a customization. If you have strong e-commerce skills in house, I honestly believe you can be live in a month or two. We found ourselves solving lots of problems that we'd normally require a developer for. It's very robust if you can stay on its rails. There are a lot of plug-ins, although some are expensive with monthly subscriptions.

Cons

The standard shipping features are very lacking and basic, and the solution is to use a plug-in. Although a free account with the plug-in is provided, it's inadequate and a subscription ended up costing us hundreds of dollars a month. The shipping system is even inadequate for basic stores. It's also lacking some functionality like product priority within categories, and limits faceted filters to 12 which required us to re-jig a bit of stuff and remove some filters. So the merchandising can be limiting at times. We could also do with native support for SVG images, and a static block CMS. Support is slow and you can be waiting 2 days for a reply. So although it is easy to use, if you do hit a wall, you need to wait a while for support. However, even with these caveats, we still found it to be a better solution to what we were using.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
BigCommerce Reviews
BigCommerce
Redefining Enterprise Ecommerce
Read more
Ivan Ramirez

A Poor Man's Shopify Plus---Easier to Use/Maintain than Magento But Lagging Behind Shopify

2018-10-28

We moved from Magneto Go, to Magento CE, and then to Bigcommerce over the course of several years in business.

Pros

Cloud based, more-reliable-than-magento hosting, decent discount rules engine, compatible with most major "Shipping Manager" softwares like Shipstation etc No overly-restrictive terms of use, suitable platform for sellers of "high-risk" items.

Cons

Poor optimization for speed, poor user-facing checkout experience, tepid app ecosystem, objectively inferior automation and reporting tools, admin UI is clunky, customization of themes is difficult and costly, new features/product launches are paywalled and often incomplete, didn't stop billing us when we canceled service to switch to Shopify, experienced a glitch which inexplicably hid paid orders... Out of the box Shopify does practically everything better while minimizing the potential for errors during setup, configuration, optimization, and daily use of your store. In almost every metric and use case Shopify dominates Bigcommerce. Bigcommerce is playing catchup, and it's obvious from the back end of the software their team is struggling to stay competitive. While we were on the platform some updates appeared to suffer from "Microsoft syndrome" in that they looked pretty but had minimal depth or practical utility (think 3D paint or the latest version of windows media player). Bigcommerce only comes out ahead in pricing, terms of service, and a few configuration edge cases (which can mostly be solved by Apps in Shopify.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
BigCommerce Reviews
BigCommerce
Redefining Enterprise Ecommerce
Read more
Matt Gilpin

Would switch if I could find something better

2018-03-30

Pros

Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.

Cons

The only reason I stay is because either the better platforms are unaffordable (Magento, Demandware, Netsuite, Miva, etc) or the ones comparable in price lack essential features or have their own problems that I can't workaround (Shopify, Volusion, etc.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
BigCommerce Reviews
BigCommerce
Redefining Enterprise Ecommerce
Read more
Anonymous
(Printing company, 11-50 employees)

e-commerce platforms have made it very easy to open up online stores

2019-01-20

Final verdict Overall, Magento is the best online store building software for mid to large retailers. It can handle tons of traffic and deal with thousands of products. It offers flexibility and you can customize your site according to your preference and need. Magento has a great track record, so there is very less risk involved. It may not be very appropriate for small businesses, but if you have mid-sized or large retail and you are thinking of moving online, you should choose Magento.

Pros

Magento Review Shopify, Bigcommerce and other e-commerce platforms have made it very easy to open up online stores.

Cons

The setup and customization process of Magento is not very simple. If you don’t have any idea about web development, you will find it difficult to customize. The enterprise version of Magento is expensive. The free version is also not entirely free. You need to pay for the domain names, web hosting, SSL certificate, and add-ons. It takes a long time to learn all the features of Magento. So, if any change needs to be made on the site, it takes a long time. As Magento is self-hosted, you should be concerned about the site’s security. It’s your responsibility to install the SSL certificate. Magento doesn’t have many features to attract the small businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Magento Reviews
Magento
eCommerce software solutions for large & growing companies
Read more