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Overview

Category Leaders

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution...

Category Leaders

Customer Engagement Platform for impact-hungry eCommerce marketing teams.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

29.95

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

499

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

273

5

4

3

2

1

142

103

22

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.5

193

5

4

3

2

1

133

39

16

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

BigCommerce is a recent addition to my portfolio and I must say that I am impressed thus far. Their customer support and willingness to be creative to solve an obstacle has impressed me.
BigCommerce is a dedicated ecommerce platform and is thus very suited for any store from simple to sophisticated.
Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce.

Pros

It's a very feature rich, easy-to-use, integrated marketing and sales system with exeptionally good support. Very fast, helpful and competent staff and they constantly developeing the system.
I frequently send gift codes and one of the benefits is that they can be tracked. The customer service is very good, they are always ready to help you achieve your daily goals.
The progress that they have made in these years is amazing. All the functions in the system are evolved and they do their best to make them better every day.

Cons

Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support.
There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.
Custom styles get very costly. Some features that should be standard are non existent.

Cons

One of the processes that has been more difficult for me has been the connection between the APIs and the platform.
With the help of customer service and automatic segmentation feature we managed to reactivate about 25-30 of our emails, after that we remove the useless, dead emails.
You have to learn a lot before you can start for example sending marketing emails. When you log in you can see plenty of different options but there is no priority of them, poor UX.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review23 days ago

Key features

  • Total features69
  • AB Testing
  • API
  • Abandoned Cart Saver
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Alerts/Notifications
  • Auto-Responders
  • Behavioral Analytics
  • Bulk Ordering
  • CAN SPAM Compliance
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Content Publishing Options
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customer Touchpoints
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Integration
  • Data Security
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Design Management
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • For B2B
  • For Small Businesses
  • GDPR Compliance
  • Image Library
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Kitting
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Loyalty Program
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Channel Attribution
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Multivariate Testing
  • Newsletter Management
  • Online Store Builder
  • Order Management
  • Order Processing
  • Payment Options
  • Personalization
  • Pipeline Management
  • Pre-built Templates
  • Predictive Modeling
  • Preview Functionality
  • Product Configurator
  • Promotions Management
  • Publishing Options
  • ROI Tracking
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Refund Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Reviews Management
  • SEO Management
  • SMS Marketing
  • SSL Security
  • Sales Analytics
  • Search/Filter
  • Segmentation
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Spam Blocker
  • Tagging
  • Tax Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • Website Visitor Tracking
  • eCommerce Management
  • Total features89
  • AB Testing
  • API
  • Abandoned Cart Saver
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Alerts/Notifications
  • Auto-Responders
  • Behavioral Analytics
  • Bulk Ordering
  • CAN SPAM Compliance
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Content Publishing Options
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customer Touchpoints
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Integration
  • Data Security
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Design Management
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • For B2B
  • For Small Businesses
  • GDPR Compliance
  • Image Library
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Kitting
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Loyalty Program
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Channel Attribution
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Multivariate Testing
  • Newsletter Management
  • Online Store Builder
  • Order Management
  • Order Processing
  • Payment Options
  • Personalization
  • Pipeline Management
  • Pre-built Templates
  • Predictive Modeling
  • Preview Functionality
  • Product Configurator
  • Promotions Management
  • Publishing Options
  • ROI Tracking
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Refund Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Reviews Management
  • SEO Management
  • SMS Marketing
  • SSL Security
  • Sales Analytics
  • Search/Filter
  • Segmentation
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Spam Blocker
  • Tagging
  • Tax Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • Website Visitor Tracking
  • eCommerce Management

Integrations

  • Total integrations543
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk Suite
  • Total integrations41
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

MH
AvatarImg

Michelle H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

BigCommerce logo

BigCommerce

One-stop shop for all things ecommerce

Reviewed 13 years ago

As an e-commerce designer and marketer, I was immediately impressed by BigCommerce's services. BigCommerce was the only company that seemed to cater exclusively to the ecommerce site. They are constantly adding exactly the features that I think are critical to ecommerce success, such as a fully integrated shopping cart and payment gateway, shipping and marketing strategies. They partner with the most up-to-date social media and email sites to offer a complete ability for marketing your ecommerce site. BigCommerce also offers a large selection of templates so that anyone can set up a beautiful shop with no design experience.

Pros

I love that I can set up my shopping cart & merchant account, shipping & marketing programs through BigCommerce. They are constantly offering webinars, tips and social marketing strategies, such as a shop tab on my store's facebook page.

Cons

There are a few issues, such as having the ability to upload your own gift certificate background, changing your initial order number (so it doesn't start at 1), etc., but BigCommerce has told me that they are already working on these issues.

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Muhammad Adil M.

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

BigCommerce logo

BigCommerce

BigCommerce

Reviewed 2 years ago

Big support for hundreds of payment gateways. Large support of marketing tool available to cater your need.

Pros

It has huge built-in functionalities than any other site development in market. Large support for Amazon, Facebook and Instagram to sell and market your product.

Cons

UI is not so easy and its hard to edit your website sometimes due to its complicated interface. A big let down is that there is no mobile app available.

HV
AvatarImg

Harsha V.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

BigCommerce logo

BigCommerce

Best online platform for start-ups and beginners to innovate business.

Reviewed 2 years ago

This platform helps in starting a new business for starters. The user interface is user friendly in which the products can be built easily with great security. The support in this Application is very helpful in expanding the products over the globe.

Pros

The feature available in this application helps to learn about the current market and help us to build the dedicated products. The marketing of our products online through different applications like Instagram helps in a major Part. The user interface and Mobile user friendly is very helpful. The detailed marketing helps in developing the business overall the globe.

Cons

The themes while building the platform is quite expensive and editing feature can be added which helps in major role. The interface can be improved.

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Nickolas V.

Verified reviewer

Publishing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigCommerce logo

BigCommerce

The Perfect Solution For My Needs

Reviewed a month ago

I have been using BigCommerce for the past year to run my online store, and I am extremely satisfied with its performance. One of the standout features of this software is its robust and user-friendly e-commerce platform. It's easy to set up and manage products, process orders, and handle shipping and tax calculations.Another feature that I really appreciate is the integration with various payment gateways, such as PayPal and Stripe. This has made it easy for me to accept payments from my customers and has streamlined my checkout process.Overall, I highly recommend BigCommerce to any business owner looking for a reliable and feature-rich e-commerce platform. Its many features and intuitive design make it a valuable asset for any online store.

Pros

One of the biggest benefits of BigCommerce is its comprehensive marketing and SEO tools. These tools have helped me to effectively promote my products and drive traffic to my store. For example, I have used the built-in email marketing tool to send targeted campaigns to my customers, and I have used the SEO tools to optimize my product pages for search engines.

Cons

BigCommerce provides a wide range of features and functionality, but some users may find that they are limited in their ability to customize certain aspects of their store. For example, users may not be able to fully customize the design or layout of their store, or they may be limited in their ability to add custom functionality or integrations.

JT
AvatarImg

Jeremy T.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

BigCommerce logo

BigCommerce

Good for getting up and running.

Reviewed 6 years ago
Pros

Its a good platform if you are just starting out or just want to get up and running quickly. Most other e-commerce platforms you have to buy, install and manage plugins or add-ons to get your store fully functional. BigCommerce includes majority of your important e-commerce needs already.

Cons

If you have complex products or product options there will be somewhat limited flexibility, customization and support without a developer on your team. At the current time, the app marketplace is rather lacking when it comes to adding additional functionality or integrations to your store, majority of the apps are marketing and inventory based and come with additional monthly fees. Definitely use the trial period to make sure it will suit all your needs before committing.

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Norma Estela R.

Verified reviewer

Broadcast Media, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

BigCommerce logo

BigCommerce

Is BigCommerce your best option?

Reviewed 9 months ago

It offers interesting functions and I have found it useful for web site design. I think that it is an expensive software compared to others and that you can find the functions it offers at a lower price.

Pros

I like its variety of spaces to manage a business and that it has the intention that everything can be done from the same app because it seems to be focused on companies that want to create a site to grow. Shipments are customized and its tax system offers great flexibility. It has interesting marketing tools and offers good search engine optimization. I also like that the payment type is customizable and has an interface that can be easily used

Cons

Their prices are increasing significantly compared to the competition. Do not listen to recommendations to add new and improved features. Is focused primarily on the U.S. market, leaving aside the rest of the world that is interested in its services.

AM
AvatarImg

Anant M.

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BigCommerce logo

BigCommerce

Easy to set up Ecommerce solution!

Reviewed 2 years ago

We use BigCommerce to reach new customers in a public climate. It helps us to grandstand our products effectively and successfully. Its surely a better option than Shopify.

Pros

To set up online stores that aren't hosted by us, we had a few options to choose from. Bigcommerce turned out to be a perfect solution: - Scalable as much as you need. - Its a hosted solution, so no worries about server maintenance and technical costs. - Most plans offer multiple payment options with no transaction fees whatsoever. - Has a lot of free templates to choose from. - CMS and SEO features fully integrated with it. - Discounts and other marketing features. - Unlimited digital or physical products. - Drag and Drop builder.

Cons

- New themes are pretty expensive to buy. - The cheapest plan has transaction fees. - Not the most user friendly design capabilities. - Terminology is little difficult for beginners and there is a learning curve.

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Priyansh K.

Verified reviewer

Animation, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

BigCommerce logo

BigCommerce

Powerful software with a few important catches

Reviewed 5 months ago

BigCommerce lives up to its name and is a great platform for medium to big ecommerce ventures. A little economy plan for small businesses like ours would have made it the best of all.

Pros

We had used Bigcommerce for about 6-8 months. It had a lot of good features that I would love to have with my current setup. - Good 24/7 customer support. - No transaction fees, 0%, which is extremely important to a small business like us with low margins. - Strong feature set which is refined. - Integration with multiple software, extremely versatile. - Great theme editor, which I miss a lot. - Mobile ecommerce is better than the competition. - Its a hosted solution, no worry about coding or server management. - Unlimited digital products, also physical, but we don't sell those. - Great marketing features. - Even after being hosted, CSS or HTML can be edited.

Cons

- As you know, its a hosted platform, so the transaction fees are a recurring cost. Its a huge downside for us as the cost of the platform doesn't suit a small business like us. - Free theme options are less, very much limited. - With multiple options, comes the complexity to set it up. - Interface is a bit convoluted. - Less apps I think that pretty much sums it up.

BG
AvatarImg

Billy G.

Verified reviewer

Computer Software, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

BigCommerce logo

BigCommerce

Excellent Store Management Plumbing and Partner Alliances

Reviewed 3 years ago

Big Commerce has built a fabulous eCommerce engine that integrates with many important providers of inventory, POS, shipping, tax calculation, etc. They offer all this at a reasonable fee. Their Achilles Heel is their website builder and they know it. The current WordPress headless play is probably a wise interim step... but LAMP is getting long in the tooth... Plan B.2?

Pros

Big Commerce have done an excellent job of identifying and integrating the components necessary for a very robust large scale online store. It is wrapped in a very inflexible templated front end that requires programming to break out of. They clearly recognized this shortcoming and have deftly pivoted to a headless model that tosses the client-side rendering to... WordPress.

Cons

The theming/template/programming model of native BigCommerce is an investment. It is a specialty that does not feel like a career investment, rather it is a commitment to be a Big Commerce partner/developer. I suppose that with a pool of large clients this might seem monetarily attractive, at the end of the pool with smaller clients and smaller jobs, customization work required will often exceed...

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Kavindu Githsara K.

Verified reviewer

E-Learning, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigCommerce logo

BigCommerce

Reliable and Powerful Ecommerce Management Platform

Reviewed 2 months ago

First of all, i have to say, this platform will never collapse your financial stability. It really worth for your investment. BigCommerce is the main reason to grow our product sales in our business. This platform gives you ability to manage your all the business needs from one single place in a professional way. And this platform is not only to sell Digital Goods but also Physical Goods. BigCommerce offers a grate experience for both Business side and Customer side.

Pros

BigCommerce Support team is excellent. They respond to our inquires quickly with solutions. They are available on 24/7 for our support which is a grate thing about this platform that their competitors don t have. This platform offers lots of features that will help, any kind of online businesses. Such as Store setup, Inventory Management, Order Management, Marketing Tools, Website Builders and many...

Cons

Their plans has Sale Limits. Also, the ability to recover abounded carts is available only in Higher-Tier Plans. Other than that, there is nothing to complain.

IR
AvatarImg

Ivan R.

Apparel & Fashion, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

BigCommerce logo

BigCommerce

A Poor Man's Shopify Plus---Easier to Use/Maintain than Magento But Lagging Behind Shopify

Reviewed 4 years ago

We moved from Magneto Go, to Magento CE, and then to Bigcommerce over the course of several years in business. Moving from Magento, Bigcommerce was an obvious and needed upgrade for us. Our store was more reliable, and significantly easier to manage day to day. A lot of things that had kept me up as a sysadmin were no longer an issue and we saw very little loss in functionality all things considered. We used Bigcommerce for roughly a year and a half, leaving the platform entirely in early 2018 for Shopify Plus. In terms of the software itself, I do not regret this transition at all. If you can afford Plus I would advise you to go for it. The product is more mature than it was even a year ago, and is now a clear industry leader over Bigcommerce, OpenCart, Magento etc.

Pros

Cloud based, more-reliable-than-magento hosting, decent discount rules engine, compatible with most major "Shipping Manager" softwares like Shipstation etc No overly-restrictive terms of use, suitable platform for sellers of "high-risk" items. Better than Magneto in practice for 85% of small to medium businesses.

Cons

Poor optimization for speed, poor user-facing checkout experience, tepid app ecosystem, objectively inferior automation and reporting tools, admin UI is clunky, customization of themes is difficult and costly, new features/product launches are paywalled and often incomplete, didn't stop billing us when we canceled service to switch to Shopify, experienced a glitch which inexplicably hid paid orders... Out...

MG
AvatarImg

Matt G.

Apparel & Fashion, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

BigCommerce logo

BigCommerce

Would switch if I could find something better

Reviewed 5 years ago
Pros

Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.

Cons

Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup...