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BigCommerce vs Volusion Comparison

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Overview

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution...

Volusion is an all-in-one eCommerce solution for small businesses. It offers everything a business needs to build, grow,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

29.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

91

70

20

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

3.8

5

4

3

2

1

17

4

11

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
71%
would recommend this app

Pros

BigCommerce is a recent addition to my portfolio and I must say that I am impressed thus far. Their customer support and willingness to be creative to solve an obstacle has impressed me.
BigCommerce is a dedicated ecommerce platform and is thus very suited for any store from simple to sophisticated.
Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce.

Pros

I like the content management aspect & ease of use. I have been involved in all aspects of setting it up & using the software & I have been well pleased.
Lots of great features come as standard and aren’t an optional paid extra like other solutions. Has a lot of great integrations.
Volusion is a great solution for those who want to sell online and use something else other than Shopify. It offers a lot of great functionality and has an easy to use interface.

Cons

Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support.
There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.
Custom styles get very costly. Some features that should be standard are non existent.

Cons

I have been receiving communications from them 3-4 time each day since I started my trial period. It is very annoying, disrupted, and time consuming.
BY far the worst customer service experience I've ever had with any similar service. We have been working on re-platforming for 6 months so that we can leave them and never look back.
API is an absolute disaster. You can't find an agency to work with the API because it's proprietary, so you're limited to who is already partnered with Volusion.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features78
  • API
  • Abandoned Cart Saver
  • Activity Dashboard
  • Bulk Ordering
  • CRM
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Data Import/Export
  • Data Migration
  • Data Security
  • Data Synchronization
  • Data Visualization
  • De-Coupled Front & Back Ends
  • Design Management
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • For B2B
  • Fraud Detection
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Kitting
  • Loyalty Program
  • Marketplace Integration
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Newsletter Management
  • Online Store Builder
  • Order Management
  • Order Processing
  • PCI Compliance
  • Payment Options
  • Performance Metrics
  • Point of Sale (POS)
  • Pre-built Templates
  • Product Configurator
  • Product Ratings / Reviews
  • Projections
  • Promotions Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Recurring/Subscription Billing
  • Refund Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Reviews Management
  • SEO Management
  • SSL Security
  • Search/Filter
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Commerce
  • Tagging
  • Tax Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Website Management
  • eCommerce Management
  • Total features16
  • API
  • Abandoned Cart Saver
  • Activity Dashboard
  • Bulk Ordering
  • CRM
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Data Import/Export
  • Data Migration
  • Data Security
  • Data Synchronization
  • Data Visualization
  • De-Coupled Front & Back Ends
  • Design Management
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • For B2B
  • Fraud Detection
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Kitting
  • Loyalty Program
  • Marketplace Integration
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Newsletter Management
  • Online Store Builder
  • Order Management
  • Order Processing
  • PCI Compliance
  • Payment Options
  • Performance Metrics
  • Point of Sale (POS)
  • Pre-built Templates
  • Product Configurator
  • Product Ratings / Reviews
  • Projections
  • Promotions Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Recurring/Subscription Billing
  • Refund Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Reviews Management
  • SEO Management
  • SSL Security
  • Search/Filter
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Commerce
  • Tagging
  • Tax Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations386
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations97
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

BigCommerce logo

BigCommerce

Would switch if I could find something better

Reviewed 3 years ago
Pros

Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.

Cons

Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Volusion logo

Volusion

Volusion Summary

Reviewed 2 years ago

Its an average software and needs improvements to become as popular as BigCommerce and Shopify.

Pros

- Its easy to use and customization is also very easy. - Its user friendly in building website. - Its less costly than other paid website builders for beginners.

Cons

- While using card payments you have to pay for SSL. - Its not open source that's why customization is limited.

BigCommerce vs. Volusion

See how BigCommerce and Volusion stack up against each other by comparing features, pricing, ratings, integrations, security & more.