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Kibo Personalization, Powered by Monetate Pricing, Features, Reviews and Alternatives

Kibo Personalization, Powered by Monetate product overview

What is Kibo Personalization, Powered by Monetate?

Kibo Personalization, powered by Monetate and Certona is the leading real-time omnichannel personalization software for eCommerce businesses which offers tools including testing and experimentation, 1-1 personalization, product recommendations, segmentation and targeting, and personalized search across all client touchpoints. eCommerce retailers and brands can utilize Kibo’s individualized engagement features in order to provide a targeted and unique journey for each client, with the aim of increasing conversions.

Key benefits of using Kibo Personalization, Powered by Monetate

With Kibo’s Engine API you can push tests, recommendations or personalized experiences to any channel whilst also using out-of-the-box targets like location, device, observed behavior, and/or imported 1st or 3rd party.

Are you planning a big feature release or trialling new third-party software? With Feature Flags, you can control what features visitors see, release features gradually and roll them back if results don’t go as expected. You can even run tests or personalized experiences via the API and measure the impact via the front-end tag.

Kibo Personalization is an open platform with a powerful set of out-of-the-box APIs and interfaces. From cross-channel enablement to data integrations, the suite of APIs are designed to make all of your data and technology more valuable.

Use Kibo’s SDKs to bring testing, personalization and product recommendations across your digital channels and single-page applications quickly. The SDKs wrap the functionality of the Engine API to automate triggering and event logic as well as error-handling.

We offer ready-to-go connectors to many platforms to allow our clients to deeply integrate Kibo into their stack. These cover integrations into web analytics, user experience analytics, DMPs, CDPs, CMS and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
Videos
Webinars
In Person

Kibo Personalization, Powered by Monetate pricing information

Value for money

4.1

/5

35

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Kibo Personalization, Powered by Monetate features

Functionality

4.1

/5

35

Total features

30

4 categories

Most valued features by users

Third Party Integrations
Content Management
Reporting/Analytics
Order Management
Search/Filter
Website Management
Shopping Cart
Contextual Targeting

Functionality contenders

Kibo Personalization, Powered by Monetate users reviews

Overall Rating

4.3

/5

35

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.03/10
Rating distribution

5

4

3

2

1

17

13

3

1

1

Pros
The bi-weekly calls was a very interesting moment. Certona help to understand better our customer and how they behave.

AV

Ambra V.

Solid long-standing platform with an excellent customer success team.

AR

Anonymous Reviewer

The team at Certona are excellent - very attentive and always willing to help or proactively come up with a workaround.

JR

Jack R.

Cons
Terrible API integration, unable to support cross-selling and up selling with an API implementation.

SP

Stephen P.

They are one of the worst vendors I’ve ever had to work with. Their product managers and technical specialists don’t know how to implement their own product.

SP

Stephen P.

The UI of the dashboard is a bit confusing and cumbersome to navigate. Takes some time to learn how to get the most out of it.

MV

Miguel V.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Efficient platform to build your marketing campaign

Reviewed 3 years ago

I worked with montage while being a web content management specialist at a large retail company. We used it to add promotional banners and product labels reflecting promos, and we also performed A?B testing of our banners. I liked working with the tools especially when being results of the campaign and figuring out what approach to promotion was more effective.

Pros

Monetate allows to efficiently add and track marketing elements to your site's pages thus to see how effective your campaign is. You can create and add custom content to the pages with promo details, specify audience, perform A/B testing, and see how the campaign performs all in the same place.

Cons

Creating proper queries to specify the exact pages where the promos should appear may be a bit challenging.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Powerful, Flexible Personalization tool

Reviewed 3 years ago

Improve conversion and AOV

Pros

Certona Experience Manager is a powerful End-User Tool that allows me to update strategies, and A/B test regularly and get reporting to optimize the experience and drive conversion.

Cons

Occasionally CEM glitches, gets hung up puts me in blacklist mode a bit too often, would like to be able to copy individual strategies to separate containers, to same container for modification. Tagging logic , REc Demand logic was difficult to confirm with other analytics software like Omniture.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Certona Recommendations

Reviewed 3 years ago

I did enjoy working with the Certona team and loved the recommendations, but it was a set it and forget it plan as we couldn't track the results and/or make any additional changes as we wouldn't know if it would hurt the bottom line or help us.

Pros

I loved the ability to customize the software to meet the Company's needs on all of our devices: website, iPad app, CRM, and analtyics package. We had the ability to download the information to work on an off-line mode as well.

Cons

While the recommendations were good, we lacked the ability to track our results - we were unable to measure ROI, run A/B tests, as well as make upgrades, such as content recomendations. This was our developer's 'fault' due to incredibly high costs, but in a nutshell without results - we're unable to make decisions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Solid tool for personalization and engagement, with some minor flaws

Reviewed 3 years ago

They make it very easy to see where they are driving revenue and engagement, which I appreciate. Their testing and reporting is thorough and easy to follow. The account management and customer success teams are helpful and friendly. They always have a list of new ideas to test so that your strategies don't get stale, rather than just setting something up and then forgetting about it.

Pros

Personalization engine and algorithm are strong Team supports frequent testing to ensure that your strategies are working optimally Account managers are thorough and easy to work with There is great continuity among account staff - you don't get bounced from one rep to another Team makes lots of suggestions for improvements and how to best optimize your use of the software

Cons

Some pieces are not as easily customizable as I would like On some things, support queue can be very long Building some reports in the portal can be tedious or difficult to get to

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Time saving recommendation tool

Reviewed 3 years ago

Manually setting up recommendations is impossible given our staffing. The support from the Certona team has been exceptional in the last several months.

Pros

The software with the assistance of our Certona team has done a great job making product recommendations across our 3 unique sites. Using Certona has allowed us to spend less time and effort on manually setting up recommendations in addition to providing better results than a manual or simple algorithm could provide.

Cons

It took several months to achieve optimum results given the complexity of our data.

Kibo Personalization, Powered by Monetate FAQs and common questions

Q. What type of pricing plans does Kibo Personalization, Powered by Monetate offer?

Kibo Personalization, Powered by Monetate has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Kibo Personalization, Powered by Monetate?

Kibo Personalization, Powered by Monetate has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Kibo Personalization, Powered by Monetate support?

Kibo Personalization, Powered by Monetate supports the following languages:
English


Q. Does Kibo Personalization, Powered by Monetate offer an API?

No, Kibo Personalization, Powered by Monetate does not have an API available.


Q. What other apps does Kibo Personalization, Powered by Monetate integrate with?

Kibo Personalization, Powered by Monetate integrates with the following applications:
SAP Customer Data Cloud, Adobe Commerce, Akamai Identity Cloud, Digital River, SLI Systems, Tealium Customer Data Hub, NetSuite, PowerReviews, Bazaarvoice, Oracle Responsys


Q. What level of support does Kibo Personalization, Powered by Monetate offer?

Kibo Personalization, Powered by Monetate offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Phone Support

Common Kibo Personalization, Powered by Monetate comparisons

Kibo Personalization, Powered by Monetate logo
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Kibo Personalization, Powered by MonetatevsOmnichannel Personalization
Kibo Personalization, Powered by Monetate logo
BigCommerce logo
Kibo Personalization, Powered by MonetatevsBigCommerce

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