ChannelAdvisor Features

ChannelAdvisor

Connecting and optimizing the world’s commerce

3.68/5 (47 reviews)

ChannelAdvisor Feature Summary

  • Amazon and eBay syncing
  • Schedule product listings
  • Sync with Newegg, Sears, Rakuten.com Shopping and more
  • Specific eBay and Amazon insights
  • Webstore creation
  • Proximity order routing
  • Product variations
  • Agile cross-border trade framework.
  • Multi-channel product listings option
  • Expand to global marketplaces
  • Digital marketing solution
  • Paid search marketing
  • Post-sales tracking
  • Social media campaign management
  • 360 dashboard and cross-channel dashboard
  • Rich media advertising solutions
  • Expert advice service
  • Order management
  • Sales reporting
  • Cross-channel inventory management

Competitor Feature Comparison

API
Alerts / Escalation
Batch Processing
Customizable Reporting
Data Import/Export
Data Synchronization
Demand Forecasting
Forecasting
Inventory Management
Inventory Optimization
Inventory Tracking
Multi-Channel Management
Multi-Location
Order Management
Order Processing
Prioritizing
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Updates
Retail Inventory Management
Sales Analytics
Sales Forecasting
Sales Reporting
Shipping Labels
Shipping Management
Stock Management
Third Party Integration
eCommerce Integration
eCommerce Management
Learn moreCompare App
API
Alerts / Escalation
Batch Processing
Customizable Reporting
Data Import/Export
Data Synchronization
Demand Forecasting
Forecasting
Inventory Management
Inventory Optimization
Inventory Tracking
Multi-Channel Management
Multi-Location
Order Management
Order Processing
Prioritizing
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Updates
Retail Inventory Management
Sales Analytics
Sales Forecasting
Sales Reporting
Shipping Labels
Shipping Management
Stock Management
Third Party Integration
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App
API
Alerts / Escalation
Batch Processing
Customizable Reporting
Data Import/Export
Data Synchronization
Demand Forecasting
Forecasting
Inventory Management
Inventory Optimization
Inventory Tracking
Multi-Channel Management
Multi-Location
Order Management
Order Processing
Prioritizing
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Updates
Retail Inventory Management
Sales Analytics
Sales Forecasting
Sales Reporting
Shipping Labels
Shipping Management
Stock Management
Third Party Integration
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App

ChannelAdvisor Feature Reviews

25 reviewers had the following to say about ChannelAdvisor's features:

Karim Sherief

Verified Reviewer

ChannelAdvisor allows for centralized marketplace and ecommerce management very well.

2018-10-10

Pros

I appreciate having one dashboard connected to my shopify site (fed by magento) allowing to manage sales and returns on 12 channels (marketplaces and ecommerce platforms), and having very accurate reporting and also, the option to apply restocking fees when applicable.

Cons

There is no mobile app available which would make management a lot easier for weekends and evenings.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Josh Scott

The only marketplace listing management tool I'd recommend

2019-09-25

I have used ChannelAdvisor for years, and have had very few negative experiences. The support staff are generally very quick to respond, and helpful in resolving support cases. There are various ways the platform enables users to solve problems on their own; such as creating a customized FTP feeds and scheduling automated tasks. I've used two of the competitor's platforms, and neither come close to the flexibility and intuitive use of ChannelAdvisor.

Pros

The product listing templates are very versatile.

Cons

When your catalog is hundreds of thousands of products, the response times can be painfully slow in some situations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Josh,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Read more
Cynthia Quo

If you sell on more than one marketplace, you need this software

2019-11-26

Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines.

Pros

Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort.

Cons

My only con for this software isn't the software itself - it's the support. Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Logan Wise

ChannelAdvisor had first mover advantage

2018-04-19

Pros

ChannelAdvisor had a first mover advantage in ecommerce listing/inventory management.

Cons

Numerous competitors that offer the same feature set at a more reasonable price point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Chary Chaisawasdi

Awful customer service for the over priced charge

2017-11-08

Being able to manage large amounts of inventory on one system across several third party sales platform.

Pros

Great software for third party selling like eBay, Amazon and etc.

Cons

They upgraded and removed a key feature that we used and when we addressed it, nobody contacted us back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


We're very sorry to hear that you did not have a favorable experience with ChannelAdvisor. At ChannelAdvisor, we make great efforts to help our clients be successful. We wish you luck in the future.

Read more
Janiece Colon

One stop but steep learning curve

2019-09-30

This has made it easier for us to expand.

Pros

One-stop for item info / sales management / inventory management

Cons

There is a steep learning curve. It borders on too technical for an average retail user. The launch managers are great but as soon as a launch is complete and your question goes to the general bucket of "help" it takes a while to get answers and they aren't very thorough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Hi Janiece,
Thank you for this valuable feedback. We will share this with our team. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Read more
ESKANDER MATTA

Helpful software

2019-09-25

Listing publication Order management Customer service support

Pros

Ease of use Enables us to open on more new marketplaces easily (actually made some intros for us)

Cons

Cost is high Sometimes not as responsive on the service side / issue resolution Doesn't always support all new features on marketplaces (besides Amazon), especially if they are optional

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Read more
Jacob Barker

Get your products listed everywhere!

2017-04-17

ChannelAdvisor has really helped us get our products listed everywhere around the world.

Pros

Ease of getting products listed Multichannel solution

Cons

Customer service is lacking but improving Shopify connection isn't very good Inventory management is poor for using warehouse locations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ChannelAdvisor

When you use ChannelAdvisor to get your products listed you will have to find other softwares to manage inventory, fulfill product, and manage customer service. The combination of all of these softwares can make things complex.

Source: Capterra
Helpful?   Yes   No
Read more
Moshe D

Powerful software but Expensive and hard to learn

2019-09-20

The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

Pros

Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Cons

They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Moshe,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Read more
Damien Heenan

In seven months, our ROI with Channel Advisor has been -98%.

2019-12-13

Channel Advisor agreed to managing marketplaces and our data, then blamed us when mistakes were made.

Pros

They provided us some good 3rd party resources.

Cons

They don't really manage your data. They don't provide recommendations if there are challenges with a marketplace.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Cindie Sassons

Logical Software that works well, but can be complex depending on your original data.

2019-09-23

We don't use it for order management or stock, rather just as a system to transform and feed data to various marketplaces, and send orders back into our system.

Pros

When you understand the goal, and the software capabilities it is a great system and helps pull together and transform complex data, customizing it for each marketplace.

Cons

It's a tough program to hire for - it sits between IT, Data, and Marketing Content to some extent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Cindie,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Read more
Anonymous
(Apparel & Fashion company, 1-10 employees)

ChannelAdvisor

2019-02-01

Pros

Easily customizable for every business type - Everything is easy to use and customize

Cons

But overall, a great product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Thank you for this valuable feedback. We¿re glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Read more
David Hilderbrant

Extremely overpriced, Slow Workflow, Sales Team never stops spamming/harassing you years later.

2018-03-30

Pros

They integrate with a ton of marketplaces and other third party services.

Cons

There are so many other products at a tenth of cost that do everything you need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Ankit Gulati

Great tool to automate processes

2020-09-12

The application offers a lot of functionalities and offer features to automate various processes.

Pros

The portal is user friendly and have a lot of functionalities that can definitely save time and money.

Cons

The auto detection of categories on the third party channels needs a lot improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Troy Eckburg

Channel Advisor is easily the best multi-channel software platforms on the market.

2017-07-13

Easily manage our inventory catalog and scale our business beyond what a small team of us can do manually.

Pros

The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis.

Cons

It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Thank you for taking the time to leave a review. We're glad that you had a great experience and wish you continued success using our platform.

Read more
Austin Reiter

They just want to get your sale and lock you into a contract.

2019-05-14

We moved from a different feed platform to ChannelAdvisor after believing that we could connect more of our platforms to ChannelAdvisor because of their open API, generate more sales by leveraging their competitive landscape tools, and overall have a greater level of customer support (since they are among the top in their industry).

Pros

There's a lot of good features that they offer in terms of monitoring the buy box, tracking orders, getting an overall picture of your competitiveness and account health, but perhaps not much more beyond what you can already get in the marketplace dashboard if you know where to look.

Cons

Their support team lacks any motivation whatsoever, their sales team will promise you the world without actually giving it to you, and it's definitely not the most user-friendly platform or interface if you're not willing or able to spend a good amount of time exploring the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No

Response from ChannelAdvisor


Dear Austin,
Thank you for taking the time to write a review and thank you for noting the benefits of a number of the features in our Marketplaces platform.
Regarding your feedback on support and contracts, your account manager has been in touch regarding the specifics of your agreement.
We appreciate your business and wish you the best of luck.

Read more
Louis Salerno

Thorough Software for Complex Requirements, Future Solutions Up & Coming

2019-04-27

Pros

The ability to manipulate data to different markets through business rules and templates is incredibly useful, but requires a lot of back end mapping and fairly continuous work as marketplaces change requirements or add new attributes

Cons

After reviewing additional up and coming comparable software systems: Channel Advisor's user interface and ease-of-use is near the bottom, overall you can expect to pay 2-3x the cost of comparable solutions - if you absolutely need the ability to do utterly anything when manipulating data, sending feeds, etc you may need Channel Advisor

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 201-500 employees)

Solid platform for managing our sales channels

2018-11-06

Pros

Nice clean interface with helpful tools.

Cons

Expensive and not easy to set up.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Thank you for choosing ChannelAdvisor to help manage your sales channels. We're proud to be a part of your team. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us this helpful response about your experience.

Read more
Merrick Smith

Allowed us to grow in a new channel!

2019-09-25

Love it. Been a great way for us to grow our DTC business when we were mostly wholesale focused. Has allowed us to use channels like Ebay to drive more profitable closeout sales.

Pros

Ease of use Connection to so many marketplaces 1 time setup for all marketplaces Changed our Wholesale model to allow B2C Reporting Dashboard / Widgets

Cons

Not much. I wish the pricing tool was more robust. It requires a lot of manipulation.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Merrick,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Read more
YOLANDA WAN

Make my life easier

2019-09-20

Overall very good. I got all supports I need when problems arise. Will appreciate if more training/webinars can be provided for advanced features.

Pros

Easy to use, lots of functions and features, customized reports that help me analyze our business.

Cons

There are some data I need but not downloadable - such as ebay Deals & Promotions sales details.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Yolanda,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Read more
Keith George

Potential Fraud

2019-11-26

Sales team has little experience. Do not recommend for anyone.

Pros

Zero. The team has taken our money and not helped at all.

Cons

The sales team sells this software as a quick connection to many brands. However, they have a very limited number of brands and their list often indicates brands they want on the platform but don't actually sell.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No

Response from ChannelAdvisor


Keith,
We're sorry to hear that you were not happy with your ChannelAdvisor experience. As part of our Access Services, we require all our Access ChannelAdvisor partners to undergo an integration launch process; our records show that CoEdition opted to complete this process late in its contract term and not to use our marketing services once the integration was complete and the site was ready for launch. We wish you luck and we hope that you will consider us for your future business needs.

Read more
Yumiko Iwane

Channel Advisor Review

2018-09-26

Pros

You can manage and distribute product information including inventory to multiple market places and it will update such information for you regularly.

Cons

I do not like how you can not search and pull up multiple parts by entering more than one part numbers in a search box.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Russell Rowe

Good system, highly recommended. Sits above other Channel systems.

2018-01-12

Pros

Range of Marketplace options well over and above other platforms who all claim to offer the same service for less cost.

Cons

Channel advisor make very little effort to offer shipping/purchase order functionality - its not an all in one solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa Bamfo

Essential for our multi-brand business

2019-09-20

Pros

We represent multiple brands and channel advisor has allowed us to manage multiple brands across multiple online marketplaces.

Cons

The software is robust and complicated at times. It would be nice to have phone support. Their email support can take a day or two.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Melissa,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Read more
Brayden Schmanski

Excellent Multi Channel Management Tool

2017-05-09

Pros

My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters!

Cons

We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more