ChannelAdvisor Features

ChannelAdvisor

Cloud-based e-commerce solutions for retailers and manufacturers

3.72/5 (18 reviews)

ChannelAdvisor Feature Summary

  • Amazon and eBay syncing
  • Schedule product listings
  • Sync with Newegg, Sears, Rakuten.com Shopping and more
  • Specific eBay and Amazon insights
  • Webstore creation
  • Proximity order routing
  • Product variations
  • Agile cross-border trade framework.
  • Multi-channel product listings option
  • Expand to global marketplaces
  • Digital marketing solution
  • Paid search marketing
  • Post-sales tracking
  • Social media campaign management
  • 360 dashboard and cross-channel dashboard
  • Rich media advertising solutions
  • Expert advice service
  • Sales reporting
  • Order management
  • Cross-channel inventory management

Website & eCommerce Feature Comparison

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Customizable Templates (75 other apps)
Data Import/Export (50 other apps)
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Drag & Drop Interface (55 other apps)
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Order Processing (39 other apps)
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Social Media Integration (37 other apps)
Third Party Integration (81 other apps)
eCommerce Management (49 other apps)

ChannelAdvisor Feature Reviews

17 reviewers had the following to say about ChannelAdvisor's features:

Karim Sherief

Verified Reviewer

ChannelAdvisor allows for centralized marketplace and ecommerce management very well.

2018-10-10

Pros

I appreciate having one dashboard connected to my shopify site (fed by magento) allowing to manage sales and returns on 12 channels (marketplaces and ecommerce platforms), and having very accurate reporting and also, the option to apply restocking fees when applicable.

Cons

There is no mobile app available which would make management a lot easier for weekends and evenings.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Logan Wise

ChannelAdvisor had first mover advantage

2018-04-19

Pros

ChannelAdvisor had a first mover advantage in ecommerce listing/inventory management.

Cons

Numerous competitors that offer the same feature set at a more reasonable price point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Chary Chaisawasdi

Awful customer service for the over priced charge

2017-11-08

Being able to manage large amounts of inventory on one system across several third party sales platform.

Pros

Great software for third party selling like eBay, Amazon and etc.

Cons

They upgraded and removed a key feature that we used and when we addressed it, nobody contacted us back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


We're very sorry to hear that you did not have a favorable experience with ChannelAdvisor. At ChannelAdvisor, we make great efforts to help our clients be successful. We wish you luck in the future.

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Jacob Barker

Get your products listed everywhere!

2017-04-17

ChannelAdvisor has really helped us get our products listed everywhere around the world.

Pros

Ease of getting products listed Multichannel solution

Cons

Customer service is lacking but improving Shopify connection isn't very good Inventory management is poor for using warehouse locations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ChannelAdvisor

When you use ChannelAdvisor to get your products listed you will have to find other softwares to manage inventory, fulfill product, and manage customer service. The combination of all of these softwares can make things complex.

Source: Capterra
Helpful?   Yes   No
Read more
David Hilderbrant

Extremely overpriced, Slow Workflow, Sales Team never stops spamming/harassing you years later.

2018-03-30

Pros

They integrate with a ton of marketplaces and other third party services.

Cons

There are so many other products at a tenth of cost that do everything you need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Troy Eckburg

Channel Advisor is easily the best multi-channel software platforms on the market.

2017-07-13

Easily manage our inventory catalog and scale our business beyond what a small team of us can do manually.

Pros

The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis.

Cons

It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Thank you for taking the time to leave a review. We're glad that you had a great experience and wish you continued success using our platform.

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Donald Muehler

Not the best lately

2018-03-08

Overall, it is very useful and works great, when it works! It is simply not reliable.

Pros

It is incredibly useful for multi-channel management and eBay.

Cons

Constant bugs and issues get in the way of productivity a lot. There is also very little recourse for issues with Channel Advisor as they do not have good customer service unfortunately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Yumiko Iwane

Channel Advisor Review

2018-09-26

Pros

You can manage and distribute product information including inventory to multiple market places and it will update such information for you regularly.

Cons

I do not like how you can not search and pull up multiple parts by entering more than one part numbers in a search box.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Russell Rowe

Good system, highly recommended. Sits above other Channel systems.

2018-01-12

Pros

Range of Marketplace options well over and above other platforms who all claim to offer the same service for less cost.

Cons

Channel advisor make very little effort to offer shipping/purchase order functionality - its not an all in one solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brayden Schmanski

Excellent Multi Channel Management Tool

2017-05-09

Pros

My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters!

Cons

We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 11-50 employees)

ChannelAdvisor Enterprise

2018-09-19

Very short period of time due to cost.

Pros

Loved all the abilities channel advisor gives on multiple channel functionality. Frees up time for me to do more.

Cons

The cost is incredibly high, kept trying to get it lower and was told that they couldn't/wouldn't. Can get the same service for cheaper with other companies.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No

Response from ChannelAdvisor


Thank you for your feedback. We're glad to hear that you were able to sell on multiple channels and save time. We hope you will consider ChannelAdvisor in the future for your business needs.

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Morris Rose

Very Unsatisfied customer. Highly not recommended to use ChannelAdvisor

2015-07-24

But when it came to pay, the company formed against us in a very unprofessional way, not to help out the customer.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Valentine

Controversial Value

2018-03-07

Pros

Staff are friendly. Good products and services.

Cons

Extremely overpriced especially as other companies offer very similar services for a much lower cost. This might be great for large companies, small businesses just be careful and weigh your other options carefully. Once you sign they expect you to follow through the year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Randy Bowman

Good software but not the best company

2018-01-19

All in all it is good software but not the best company to work with.

Pros

The software is comprehensive and relatively easy to learn and use.

Cons

In addition, they are not easy to break away from when the contract expires.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Derek Medve

If you sell tons on eBay, you NEED this software

2018-03-05

Pros

Super easy to list multiple skus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Gavin Green

Streamlined

2018-04-18

Pros

Ease of use, makes listing items up to marketplaces much easier and can be done in batch instead of manually

Cons

Price is what I like the least about this software. You get alot for the money but it is still expensive for a software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

ChannelAdvisor is the BOMB

2017-12-14

Pros

Upload/Download of inventory is easy. I haven't had a hard time figuring hardly anything out.

Cons

Helpdesk isn't super helpful. But other than that. I don't have any cons about this software. It's pretty straight forward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more