commercetools Reviews

It was pretty fast to configure and deploy. It has many API to integrate or retrieve data. It very stable and we didn't have any performance issues.

Sometimes it is difficult to extend the core funcionalitiy

We love the stability and flexibility of the commercetools' platform. There are rarely business needs that the platform cannot meet. The APIs are stable and fast allowing us to build world-class shopping experiences for our customers. There is a robust messaging system that integrates with standard event buses which allow our team to integrate with the best third-party products we have. The customer success team is easily reachable and thoroughly answers our questions. A team of four developers can manage a single headless ecommerce site using commercetools. It is a great platform for a growing company.

We have issues with running some types of promotions and discounts within commercetools. We've also had trouble looking to migrate to a different identification platform. The Merchant Center dashboard is slow and buggy which makes the administrative experience difficult and the company does not view open source as the future of software, which makes it difficult to report bugs and makes our team wary of the company's future.

As a customer of Commercetools, I've been thoroughly impressed with its powerful and flexible e-commerce platform. Its API-first approach seamlessly integrates with our existing systems, making our online operations more efficient and scalable. The platform's ability to support omnichannel strategies has enhanced our customer experience, providing seamless interaction across all touchpoints. Moreover,...

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Given its API-first and microservices-based approach, businesses often need skilled developers to fully leverage the platform's capabilities, which can be a challenge for organizations with limited technical staff (fortunately not the case at us).

Easy to set up. Composable MACH architecture was the catch to move to commercetools

Backend monitoring is minimal. Not much visibility on what happens within api hub

The staff and support GraphQL support Good customer engagement and fast delivery of roadmap Integration extensions Effective scaling Dev Experience, e.g. Terraform modules and Postman scripts

No geo-redundancy Status page doesn't always show issues

The flexibility and headless architecture

The discrepancies between REST and GraphQL apis

- The development is very satisfying thanks to a well structured APIs (we use both graphql and rest). - The documentation is great! - Customer support is very fast

the merchant center could be improved a bit, mostly in order search filters related to products. the custom app development and visualization are basic.

The flexibilty to define different products, and detail of documentation from a developer's perspective is I liked most. The limitations of the platform causes some headaches already but also help us to think outside of the box.

Nothing so far but once we start with the implementation I'm sure I'll bring more bullets under this question. From a PM perspective that's aditional, normal training, cost extra.

We don't need to care anymore for hosting, performance, database or upscaling.

Lot of customizations we had to prepare on our own.

* Very good documentation * very good support (although for some advanced topics you need to have a support plan) * extendable, agile and evolving * going to prod is very easy

* rest and graphql apis do not always have the same structure!! * Can be overwhelming at first. it takes time to get familiar with the API.

Robust APIs. Facilitates seamless integrations, sync processes, and data exchange with other systems. De-Coupled. It allows us to have the freedom to manage our storefronts and POS separately from the backend. Versatile Data Handling. Easily extendable the data structure to fit specific needs and includes pre and post-processing of data on updates or creation, streamlining data workflows.

In the Merchant Center reporting and merchandising cover the basic requirements but it is limited

Had a very productive engagement with CT. The product is extensible, scalable, highly performing and provides customers the flexibility to enhance the services as well as the authoring interface. Excellent resources to collaborate with.

Request for additional PIM enhancements to the authoring interface (Merchant Center).

Provides the most important e-commerce features headless and gets extended with more practical features every quarter. In addition to the standard e-commerce functions, the discount engine or rule engine offers many options to support various campaigns.

Both the search in the Commercetools backend and the product search for the frontend don't work really well. According to the roadmap, the search should be significantly improved and future.

Overall Uptime is 99.9%. No Major incidents in the last year. API based and portal based configuration updates which helps different teams to manage configuration seamlessly.

Portal Access needs a bit more fine tuning. For example. Sales figures should be restricted to specific group not everyone.

Its very flexible to create and store the information we need

We have so many double fields - to be able to support the different brand site. So the new fields for market per store - is crusual for us to be able to ad new stores that are in the roadmap for 2024.

Commmercetools is very easy to use, and well documented. It allows to cover lot's of different use cases especially if you have different kind of sells

Commercetools is very customizable, it could exist different way of doing the same things, and it could be tricky to find the right one. It's better to work with a partner than to try to do everything by yourself

A headless interface with huge flexibility to meet business requirements

Nothing on top of my head right now, but integrations can be improved.

Thank you for your feedback! We're so glad you're happy with our digital commerce solution. It's something we're pretty proud of. Best regards from commercetools!