ePRO Print MIS Reviews

Easy to use, web based, superb tech support and willingness to customize to our needs, great price and value compared to other systems we looked at.

No user manual is available so many features might be missed.

The system can keep past quotes and past work orders. You can easily add a new work order, edit a old work order and clone work orders. You can also see your profit and loss on each job as you quote it. You plug in your cost on stock, ink per sq ft, labor, speed of machine, power consumption. Once it is set up, you can see if you are losing or making money. You can also check stock as your writing up a work order. If you don't have enough stock, the system will let you know you need to order supplies. The system can also keep track of the sales person commission on each job. After you generate a work order, billing is a snap. Then print profit and loss sheet and turn into accounting. Accounting can see how much profit that job made and what the sales person will get paid.

The system has glitches but once you figure those little things out, its pretty easy. The biggest mistake people make is when you change an estimate, go BACK to the blue tab. If you stay on the orange tab, the only changes the work order. Its actually a good thing, but users can make that mistake then the info for billing and the work order wont match. But again, it can be good as you can keep customer notes strictly in billing or keep notes strictly on the work order.

Thank you for the review Daaron. The latest edition of ePRO is much more enhanced and is more stable than the previous edition.

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I like the ease of use, the programers are trying hard to relate to a journeyman printer, accounting is aalso happy with the system makes it easier for her.

Having to wait to get support timely however they response quickly a non issue

Thank you so much for the review, Tony. We hear you!

It is a seemless flow from print estimate to invoicing with clear steps to follow which allows great communication to the customer. Now it can be used on virtually any browser its fantastic.

It is not fully responsive across all devices (although this will be happening according to the developers / support)

Thank you Richard. We've heard what you have to say and are constantly working on it to improve ePRO.

Ease of use Ability to add custom cost centre

Not linked to accounting software (but believe it can be)

Thank you Keith. We wouldn't like to be without you either :)

Flexibility - able to change stock pricing as needed, add stock as needed, adjust markups as needed. Job tickets print nicely and are easily understood by printshop workers in all departments.

Running thru the Internet and having to update Silverlight. The software was just downloaded onto our server in the last month and the speed had increased tremendously.

Thank you Connie. The latest edition now works over the internet or offline.

New system flows easily from print estimate to invoicing an can be used on iphone, ipad too now which is usefull.

Not great on all browsers, so have found the best that works for me on each platform i use it on

Thank you for the review and the feedback Anthony. We've taken the con you've mentioned and assure you that we'll be working to improve on it.

Easy to operate Been using this software for over 15 years.

Nothing negative to say about this sofware

Thank you Frazer. We cherish the relation we've got with you and look forward to the years to come :)

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Thank you for the review Dominic. We appreciate your patience with us.

Software is easy to instal - provides details like how much I am spending on each job and how much I will make - very user friendly

I really don't have a problem with the software right now.

Thank you Justin. You've been a pleasure to work with.

I like the way in which a job can be duplicated, saving time. I like the manner in which the estimating and job creation modules come together and update in a very easy way, all the way through to creating a job bag with all details for the job operator. Easy to update the status of jobs.

This software does not work for accounting correctly. I am unable to mark an invoice as paid and so am unable to see exactly where my business is financially. I cannot see who owes me money and when it was or is due for payment. I feel very exposed in this area. i dont like the way that it sometimes hangs due to the suppliers server.

Thank you for the review Tom. We're making continuous improvements since we got your feedback.

1. Great value for money 2. Extensive range of features for each department 3. Web interface for access anywhere 3. Highly intelligent production system

1. Implementation time reached 2.5 months but maybe due to the size of our company and customization we requested.