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Richpanel
Ecommerce Customer Service Helpdesk and CRM
(2)
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Recommended
Victoria S.
Apparel & Fashion, 1-10 employees
Used daily for less than 6 months
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Richpanel was by far the best program we have bought this year!! It was extremely important to us to make sure we gave our customer service reps the support they needed. We were getting mass amounts of emails everyday and the hours were long. We opted for the custom plan where we could take advantage of the self service, auto resolve, and the dedicated self service expert! Choosing the more expensive plan was beneficial to us because the features included and implemented have cut our teams hours in half! The team behind the software could not be more helpful if they tried. You can tell how much pride they take in their software and the care and attention you receive from them is incredible!
The absolute greatest function of this software is the white glove service we received! We decided to implement this software 4 days before a major launch where our emails and customer service team typically gets slammed. Within that short time frame the Richpanel team worked tirelessly to set up, teach, and run through all the features to ensure our customer service reps were prepared to use the program...
Our customer service reps are not the most tech savvy so introducing new software can always be tricky and while Richpanel might seem like a lot at first it is SO user friendly. It was a big switch from an email only work flow to a entirely new software and the only con I found was from our side and it was just a learning curve on our end. The Richpanel team invested so much time into our customer service reps to make sure they felt comfortable navigating the system and creating a new work flow they could adopt! Even going as far as running through multiple emails to show the team the best practice on how to respond.
Sheng C.
Food Production, 1-10 employees
Used daily for less than 6 months
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We've had a wonderful experience with Richpanel. They have a very friendly and articulate staff. It is not difficult at all to get in touch with them, setting up appointments and or meetings is easy. They provide great advise and always willing to help.
The ease of functionality of this product is amazing. All of the customers information is all on one single platform making it unnecessary to jump around onto different screens or tabs to get customer information. You can reply to customers in the form of messages and email which is very convenient.
Have not found a feature that I did not like about this software yet.