EngageIP Billing/OSS Features

EngageIP Billing/OSS

Usage rating and billing software for back office automation

4.6/5 (5 reviews)

EngageIP Billing/OSS Feature Summary

  • Billing & Invoicing
  • Post-Paid Systems
  • Carrier Access Billing
  • Pre-Paid Systems
  • Customer Accounts
  • Provisioning
  • Customizable Billing
  • Usage Rating
  • Flexible Rate Tables
  • Self Service Portal
  • Internet
  • Voice over Internet Protocol

Website & eCommerce Feature Comparison

Most popular features of all Website & eCommerce apps

API (151 other apps)
Access Control (38 other apps)
Activity Dashboard (55 other apps)
Automatic Notifications (53 other apps)
Content Management (58 other apps)
Custom Forms (46 other apps)
Customizable Branding (79 other apps)
Customizable Templates (74 other apps)
Data Import/Export (49 other apps)
Discount Management (38 other apps)
Drag & Drop Interface (54 other apps)
Electronic Payments (56 other apps)
Order Processing (38 other apps)
Product Catalog (52 other apps)
Reporting & Statistics (38 other apps)
SSL Security (40 other apps)
Search Functionality (52 other apps)
Social Media Integration (37 other apps)
Third Party Integration (78 other apps)
eCommerce Management (49 other apps)

Competitor Feature Comparison

API
Customer Accounts
Customizable Billing
Invoice Management
Self Service Portal
Visit WebsiteCompare App

EngageIP Billing/OSS Feature Reviews

5 reviewers had the following to say about EngageIP Billing/OSS's features:

James Yorke

EngageIP does a heck of a lot for a billing platform and provides fairly good value.

2018-02-09

Pros

EngageIP is customizable for business needs and can double as a ticketing platform for low volume ticket usage (it wasn't designed for high hit ticket systems).

Cons

For example, if a billing report that's run monthly won't work, Logisense needs to respond immediately because of the time sensitive nature of these reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Gene Gilbert

EngageIP works great for us

2011-12-09

Accounting is happier because there is an accurate logging of payments and periods and all the things that make accountant happy.

Pros

Prior to moving to EngageIP, we had used a OSS system that had been built in house by one person. It was not scalable or flexible. EngageIP is very scalable. Our first year of using it our customer base increased by 20+% and we did not have any issues with the hardware running for our call center or website. All of our customers come online in a 3 week period in August, and we did not have any issues. I was filled with stress this first year of moving to a new system, but spent lots of time waiting for something to go wrong, and nothing did. It is also very flexible. They have a great scripting system that allowed us to pretty easily tie into all of our back end provisioning systems. We can easily set up each client base to have their own unique packages of service. They are also very responsive to any requests that make. Whether it be asking how to do something, or for a change (almost exclusively something that had completely slipped our mind). -- continued in con

Cons

Frequently we will ask them for a custom report to be added because someone decided they needed a report with two specific fields, and they usually get done in a few hours.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tausha Thorman

Highly recommended!

2011-03-22

The product itself has helped our organization streamline many of our processes and systems and it will contionue to grow, as we do.

Pros

The implementation team is absolutely stellar. We have always gotten what is essentially an immediate answer to any question posed. There has not really been a "no" answer given, if we need something that isn't available, it was quickly added, per our request. And I know that Rich Kozub worked some really late nights on our project and I appreciate his efforts greatly! This team has undoubtly provided the best vendor experience I have personally had. The system is very flexible and there seems to be a way to make "anything" happen. Having a very unique customer base, I have a hard time imagining a company that could not utilize IP Engage.

Cons

I do worry about the long term upkeep & remembering how to add certain items to make the system behave as I need it to. The import options are very cumbersome & were not something that we could manage, thus resulting in a custom import option.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Darren Cubitt

Everything we needed

2011-12-19

If you want a proven, reliable, quick to adapt and contiually evolving platform then this is the platform for you. From a business partner point of view the company is professional, responsive and flexible and we could ask no more of them...very satisfied.

Pros

At Vibe we needed to automate our processes, create structured workflows and minimise any manual intervention.

Cons

Getting to grips with how to best ultilise the platform is the biggest challenge. It is capable of so much, it just takes time to understand and formulate your own way of working, but they are their to help.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nanouchka DUBLIN

ENGAGE IP IS THE WAY TO GO!

2012-01-18

Overall, EIP is a great product. The company is professional, responsive and flexible...we are very satisfied.

Pros

Really a great product and service #1¿¿¿

Cons

It can be quite overwhelming to manage all of the available aspects of the system; but the team is their to help whenever needed.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more