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Epicor for Distribution Logo

Epicor for Distribution

3.9
(77)

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End-to-end ERP solution designed for wholesale distributors

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Epicor for Distribution Pricing, Features, Reviews and Alternatives

Epicor for Distribution product overview

What is Epicor for Distribution?

Epicor for Distribution is an end-to-end, integrated ERP solution designed to help wholesale distributors manage their business more efficiently. It offers a comprehensive set of tools that support every aspect of daily operations and help overcome challenges commonly faced by distributors. Two distribution ERP platforms, Epicor Prophet 21 and Epicor Eclipse, are available. This solution supports various specialties including building materials, electrical, consumer goods, HVAC, medical supply, plumbing, and many others.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat

Training options

Documentation
In Person
Webinars
Live Online

Epicor for Distribution features

Functionality

3.9

/5

77

Total features

21

3 categories

Most valued features by users

Reporting/Analytics
Order Management
Inventory Management
Manufacturing Planning
Import/Export Management
Sales Forecasting
Purchasing & Receiving
Barcoding/RFID

Functionality contenders

Epicor for Distribution users reviews

Overall Rating

3.9

/5

77

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.63/10
Rating distribution

5

4

3

2

1

28

29

12

7

1

Pros
The Prophet 21 development and support staff are very knowledgeable. Many of the folks have been there a long time, employee retention is great and the knowledge is very useful.
The intuitive ease of use, and the ability to customize as needed has made this a very versatile software package.
P21 is the leader in this area and they are continuing to enhance both "sides" of the application. We also like the Windows environment which makes it very easy for new users to learn the navigation.
Cons
Even before they discontinued my software I still had multiple problems their tech support. I rarely write bad reviews but the last contact I had with this company was so unprofessional.
If you forget to do this at a later date, you can literally cost your company hundreds or thousands of dollars because the wrong vendor was given the PO.
Nearly eight years after our installation, disappointed in my choice to install it.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great option for distribution

Reviewed 4 years ago
Pros

It is widely used by distributors of all kinds of industries. The independent user group is an incredible resource of users that are very helpful to everyone in the group

Cons

Costs and resources needed. This is a very robust software package and will need your time to get it setup the way you want it for your business. The good news is that it can be setup for your business.

Vendor response

Thank you for taking the time to post a review. We appreciate all of the feedback you have provided. It is great to hear you are involved in the independent users group.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Strong, robust and flexible

Reviewed 3 years ago

The application's flexibility allows us to tailor the application to very specific business needs and allow bringing creativity to address our needs

Pros

Deep functionalities in multiple areas Flexibility in term of technology (UDFs, business rules and screen customization capabilities)

Cons

A bit late on the market for bringing a web base version and as far as mobility is concerned

Vendor response

Hi Bruno, Thank you for your feedback about Epicor Prophet 21. We're glad to hear the solution has been flexible for your business needs. Your feedback is invaluable, and if you would like to send us an email to CustomerReferences@epicor.com, we would be pleased to receive additional comments and tell you about our customer reference program. Sincerely, The Epicor Social Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Mostly does what you need it to do

Reviewed 3 years ago

Customer service generally respond to tickets quickly, but oftentimes one representative will tell us something is impossible or not part of baseline functionality, only to have a different rep eventually tell us that it is possible and then show us how to do it. This has happened several times. When putting in a request for a custom script (as we are told to do for many requests), it takes weeks or months to get the issue resolved.

Pros

Through DynaChange, administrators have great control over which modules/screens their users can use. There are many ways to customize the various modules, either by groups of like users or user-specific. Once learned, the software contains everything needed to run the business; Accounting, Inventory Management, Order Processing, etc.

Cons

Not user-friendly. Users have complained there are many steps (more than is typical) needed to do basic tasks. This is only an 'out of the box' product for very basic use. There are many customizations needed to make the product do what the salesmen say it can do. Hosted software has several drawbacks, such as updates to forms sometimes not being pushed through properly, or having changes to forms revert because the changes did not properly propogate to all clustered servers. The same can be said about changes to printers on the network; settings will be updated and the next day they will revert to the old settings. When a data import has an error, it is not always easy to decipher what the error means.

Vendor response

Hi Mark, Thank you for your feedback about Epicor Prophet 21. We're sorry to hear you have received mixed messages from support. We would like to learn more about the issue you are experiencing so we can deliver a solution quickly. Please send us an email to socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it quickly. Sincerely, The Epicor Social Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Product - Great Staff

Reviewed 3 years ago

Have been a P21 "Partner" for over 22 years. I believe that it is the best software fro Distribution on the market, although not the cheapest. They work closely with Microsoft and innovative 3rd Parties as well as internally to continually provide innovation and better performance.

Pros

Information at your fingertips - inventory, orders, sales. Ease of use and scaleability. Ease of forms modification. Keeping up with modern innovations such as cloud and AI

Cons

Overall system speed. Base reporting. You can always get what you want in reporting IF you know your Crystal and/or SQL.

Vendor response

Hi Brent, Thank you for your feedback about Prophet 21. We're glad to hear that you find it easy to use and scaleable. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Sincerely The Epicor Social Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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One of the good ERP accounting Software

Reviewed 2 years ago

i) I was working for a medium sized plumbing company as a Solutions Providing Consultant and they were maintaining their records in Tally ii) After some Google search and research I found this Software iii) I really loved the Dashboards customization so that my client can customize it however he wants, he can see all the sales in a single place

Pros

i) I personally like Linux OS and this software is specifically designed to work on Linux OS ii) Its overall price is cheaper as there is no cost for OS iii) The Dashboard and export functionality impressed me iv)

Cons

While I was using it I couldn't import million records from Excel to this Software. I don't know whether they have upgraded the software or improved and made it to possible.

Vendor response

Hi Pranagnya, thank you for your feedback about Epicor Eclipse. We're glad to hear the customization is working well for you and your client. Your feedback is invaluable. Please feel free to ask your client to email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Epicor for Distribution FAQs and common questions

Q. Who are the typical users of Epicor for Distribution?

Epicor for Distribution has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Epicor for Distribution support?

Epicor for Distribution supports the following languages:
English


Q. Does Epicor for Distribution support mobile devices?

Epicor for Distribution supports the following devices:
Android, iPad, iPhone


Q. Does Epicor for Distribution offer an API?

No, Epicor for Distribution does not have an API available.


Q. What level of support does Epicor for Distribution offer?

Epicor for Distribution offers the following support options:
24/7 (Live rep), Chat

Common Epicor for Distribution comparisons

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