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Formstack Forms vs Acuity Scheduling Comparison

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Overview

Formstack Forms simplifies the data collection process and allows you to create beautiful online forms in seconds. Create...

Category Leaders

Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes online,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(90)

5

4

3

2

1

44

32

8

1

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

3,935

718

96

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Collecting customer data and keeping it clean and organized, I would say Formstack or something like it is a necessity for the area of the company I work in s I am glad to have it.
It is nice to be able to have a centralized form, and to have all the finished applications deposited in the same spot. It is also nice because it allows for both open and close ended questions.
I love how easy to use and collect safe formstack is. It was easy to navigate and use from the get go.

Pros

They have been very helpful and accommodating to us small business owners prices are super affordable and budget friendly.
I didn’t have enough free time to take full advantage of the free trial but what I’ve witnessed thus far is great. M able to set my availability/services/payment arrangements all with ease.
I like the quirky quotes and statements because they give me moments of fun during my workday. I love the value for the cost.

Cons

Sometimes when I duplicated forms, I noticed that the logic would get lost. This was frustrating as I would have to go through the form again to add the missing parts of the logic back.
This has been my single worst customer service/support experience ever.
When all the text is stuck the same size, the question and list of checkbox answers, it is kind of overwhelming, and customers in a hurry get lost and have to go back and re-read.

Cons

To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.
The calendar views in the app are misleading. I can’t tell you how many times an associate has confused their schedule because of the appointment layouts in the app.
It’s kind of a pain, because PayPal already charges me when clients pay online, so to have to pay just to have my acuity link on social media sucks.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features91
  • 360 Degree Feedback
  • A/B Testing
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Alerts/Notifications
  • Anti Spam
  • Applicant Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Attendee Tracking
  • Autofill
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Badge Management
  • Batch Processing
  • Billing & Invoicing
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Colleges / Universities
  • Compliance Tracking
  • Conditional Logic
  • Confirmation/Reminders
  • Consent Management
  • Contact Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Digital Signature
  • Discount Management
  • Document Management
  • Drag & Drop
  • Driver Scheduling
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Facility Scheduling
  • File Storage
  • For Accountants
  • For Mental/Behavioral Health Practices
  • For Salons and Spas
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gift Card Management
  • Grant Management
  • Graphical Workflow Editor
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Help Desk Management
  • Inventory Management
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Marketing Automation
  • Member Management
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Code
  • Offline Access
  • Offline Response Collection
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Order Processing
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Practice Management
  • Process Control
  • Process/Workflow Automation
  • Progress Tracking
  • Purchasing & Receiving
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Response Quotas
  • Response Validation
  • Revenue Management
  • Room Booking
  • Rules-Based Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Scheduling
  • Self Check-in/Check-out
  • Single Provider Practice
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Sport Coaching
  • Student Management
  • Subscription Management
  • Support Audio/Images/Video
  • Survey Builder
  • Surveys & Feedback
  • Task Management
  • Team Calendars
  • Template Management
  • Templates
  • Third Party Integrations
  • Treatment Packages
  • URL Customization
  • Version Control
  • Volunteer Management
  • Web Forms
  • Website Integration
  • Workflow Configuration
  • iCalendar Support
  • Total features106
  • 360 Degree Feedback
  • A/B Testing
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Alerts/Notifications
  • Anti Spam
  • Applicant Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Attendee Tracking
  • Autofill
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Badge Management
  • Batch Processing
  • Billing & Invoicing
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Colleges / Universities
  • Compliance Tracking
  • Conditional Logic
  • Confirmation/Reminders
  • Consent Management
  • Contact Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Digital Signature
  • Discount Management
  • Document Management
  • Drag & Drop
  • Driver Scheduling
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Facility Scheduling
  • File Storage
  • For Accountants
  • For Mental/Behavioral Health Practices
  • For Salons and Spas
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gift Card Management
  • Grant Management
  • Graphical Workflow Editor
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Help Desk Management
  • Inventory Management
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Marketing Automation
  • Member Management
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Code
  • Offline Access
  • Offline Response Collection
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Order Processing
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Practice Management
  • Process Control
  • Process/Workflow Automation
  • Progress Tracking
  • Purchasing & Receiving
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Response Quotas
  • Response Validation
  • Revenue Management
  • Room Booking
  • Rules-Based Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Scheduling
  • Self Check-in/Check-out
  • Single Provider Practice
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Sport Coaching
  • Student Management
  • Subscription Management
  • Support Audio/Images/Video
  • Survey Builder
  • Surveys & Feedback
  • Task Management
  • Team Calendars
  • Template Management
  • Templates
  • Third Party Integrations
  • Treatment Packages
  • URL Customization
  • Version Control
  • Volunteer Management
  • Web Forms
  • Website Integration
  • Workflow Configuration
  • iCalendar Support

Integrations

  • Total integrations107
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations97
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Formstack Forms vs. Acuity Scheduling

See how Formstack Forms and Acuity Scheduling stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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