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Formstack Forms vs Nextiva Comparison

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Overview

Formstack Forms simplifies the data collection process and allows you to create beautiful online forms in seconds. Create...

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

18.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

44

32

8

1

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

117

22

19

3

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
78%
would recommend this app

Pros

Loved working with Formstack. Excellent customer service and help response times too - which made solving the few issues we had very pain free.
What I like most about formstack is the ease of use and user friendly qualities that it offers.
Collecting customer data and keeping it clean and organized, I would say Formstack or something like it is a necessity for the area of the company I work in s I am glad to have it.

Pros

The quality of service is unmatched. The app is super easy to use, and keeps me organized.
I love this product and it helped save our business during the Covid-19 lockdowns.
Our phones are solid and adding Analytics was a great addition to our overall service.

Cons

Mislead by Staff in regards to Infusionsoft Integration, Won't Provied Refund From Their Mistake.
We didn't have any paper-based issues with Formstack. Formatting the look of the forms themselves was a bit of a pain sometimes with limited options available in the interface.
This has been my single worst customer service/support experience ever.

Cons

Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.
Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features92
  • 360 Degree Feedback
  • AB Testing
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Applicant Tracking
  • Approval Process Control
  • Archiving & Retention
  • Attendee Tracking
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Autofill
  • Automatic Call Distribution
  • Badge Management
  • Batch Processing
  • Benchmarking
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Canned Responses
  • Chat/Messaging
  • Class Registration
  • Click Tracking
  • Collaboration Tools
  • Complaint Monitoring
  • Compliance Tracking
  • Conditional Logic
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Electronic Submission
  • Email Management
  • Email Marketing
  • Employee Directory
  • Employee Recognition
  • Event Management
  • Event Registration
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Storage
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gamification
  • Goal Management
  • Grant Management
  • Graphical Workflow Editor
  • Group Registration
  • HIPAA Compliant
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple User Accounts
  • No-Code
  • Offline Access
  • Offline Form
  • Offline Response Collection
  • Online Registration
  • Onsite Registration
  • Open Database Design
  • Order Processing
  • Payment Processing
  • Performance Management
  • Predictive Dialer
  • Proactive Chat
  • Process Control
  • Process/Workflow Automation
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SSL Security
  • Screen Sharing
  • Self Check-in/Check-out
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Templates
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • URL Customization
  • Unified Communications
  • Version Control
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Volunteer Management
  • Web Forms
  • Workflow Configuration
  • Total features84
  • 360 Degree Feedback
  • AB Testing
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Applicant Tracking
  • Approval Process Control
  • Archiving & Retention
  • Attendee Tracking
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Autofill
  • Automatic Call Distribution
  • Badge Management
  • Batch Processing
  • Benchmarking
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Canned Responses
  • Chat/Messaging
  • Class Registration
  • Click Tracking
  • Collaboration Tools
  • Complaint Monitoring
  • Compliance Tracking
  • Conditional Logic
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Electronic Submission
  • Email Management
  • Email Marketing
  • Employee Directory
  • Employee Recognition
  • Event Management
  • Event Registration
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Storage
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gamification
  • Goal Management
  • Grant Management
  • Graphical Workflow Editor
  • Group Registration
  • HIPAA Compliant
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple User Accounts
  • No-Code
  • Offline Access
  • Offline Form
  • Offline Response Collection
  • Online Registration
  • Onsite Registration
  • Open Database Design
  • Order Processing
  • Payment Processing
  • Performance Management
  • Predictive Dialer
  • Proactive Chat
  • Process Control
  • Process/Workflow Automation
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SSL Security
  • Screen Sharing
  • Self Check-in/Check-out
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Templates
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • URL Customization
  • Unified Communications
  • Version Control
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Volunteer Management
  • Web Forms
  • Workflow Configuration

Integrations

  • Total integrations109
  • Authorize.net
  • BigCommerce
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • Authorize.net
  • BigCommerce
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk