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Formstack Forms vs SurveyMonkey Enterprise Comparison

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Overview

Formstack Forms simplifies the data collection process and allows you to create beautiful online forms in seconds. Create...

Category Leaders

SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

50

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

95

5

4

3

2

1

46

33

10

1

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.5

68

5

4

3

2

1

40

23

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Loved working with Formstack. Excellent customer service and help response times too - which made solving the few issues we had very pain free.

RS

Rachel S.

What I like most about formstack is the ease of use and user friendly qualities that it offers.

CD

Chris D.

Collecting customer data and keeping it clean and organized, I would say Formstack or something like it is a necessity for the area of the company I work in s I am glad to have it.

AR

Anonymous Reviewer

Pros

It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view.

AR

Anonymous Reviewer

What I liked the most about using SurveyMonkey was the robust set of features that suited our feedback collection purposes quite comprehensively.
AvatarImg

Ian O.

Definitely the best choice for surveys out there. Like how you can present total data clearly or even individual responses.

AR

Anonymous Reviewer

Cons

Mislead by Staff in regards to Infusionsoft Integration, Won't Provied Refund From Their Mistake.

MS

Melissa S.

We didn't have any paper-based issues with Formstack. Formatting the look of the forms themselves was a bit of a pain sometimes with limited options available in the interface.

AR

Anonymous Reviewer

This was our Care team and they were typing notes from a meeting, and this error would cause all the notes to be lost.
AvatarImg

Earle K.

Cons

It is awkward to use compared to other survey forms. For example, it was hard to figure out the branching or even how to turn off the survey monkey branding.
AvatarImg

Janet M.

The only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface.

JW

Joshua W.

Studies additionally are anything but difficult to make and send to our customers and examine their answers.
AvatarImg

Carolyn B.

  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features78
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Approval Process Control
  • Archiving & Retention
  • Attendee Tracking
  • Autofill
  • Badge Management
  • Benchmarking
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Reporting
  • Campaign Management
  • Class Registration
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Compliance Tracking
  • Conditional Logic
  • Contact Management
  • Continuous Feedback
  • Customer Segmentation
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Recognition
  • Engagement Tracking
  • Event Management
  • Event Registration
  • Feedback Management
  • File Storage
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Goal Management
  • Graphical Workflow Editor
  • Group Registration
  • HIPAA Compliant
  • Knowledge Management
  • Marketing Automation
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • No-Code
  • Offline Access
  • Offline Response Collection
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Rules-Based Workflow
  • SSL Security
  • Segmentation
  • Self Check-in/Check-out
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Templates
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • URL Customization
  • Version Control
  • Web Forms
  • Workflow Configuration
  • Total features65
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Approval Process Control
  • Archiving & Retention
  • Attendee Tracking
  • Autofill
  • Badge Management
  • Benchmarking
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Reporting
  • Campaign Management
  • Class Registration
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Compliance Tracking
  • Conditional Logic
  • Contact Management
  • Continuous Feedback
  • Customer Segmentation
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Recognition
  • Engagement Tracking
  • Event Management
  • Event Registration
  • Feedback Management
  • File Storage
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Goal Management
  • Graphical Workflow Editor
  • Group Registration
  • HIPAA Compliant
  • Knowledge Management
  • Marketing Automation
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • No-Code
  • Offline Access
  • Offline Response Collection
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Rules-Based Workflow
  • SSL Security
  • Segmentation
  • Self Check-in/Check-out
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Templates
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • URL Customization
  • Version Control
  • Web Forms
  • Workflow Configuration

Integrations

  • Total integrations117
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations56
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

SurveyMonkey for an overall analysis

Reviewed a year ago

It has been great, compared to other tools such as Google Forms it offers more tools and its hub looks better.

Pros

SurveyMonkey offers a great experience for those who search for a tool that is able to generate an analysis from an opinion coming from your staff or an opinion coming from customers.

Cons

In order to understand a the features that it offers you will need to spend some time trying out things until you're able to deploy it correctly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

I just started using this product a few months ago and find it un-intuitive to use.

Reviewed 4 years ago
Pros

It can handle big survey jobs and keeps information secure. You can send out professional looking surveys without ads.

Cons

It is awkward to use compared to other survey forms. For example, it was hard to figure out the branching or even how to turn off the survey monkey branding.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

An efficient way to collect and analyse data

Reviewed a year ago
Pros

SurveyMonkey presents a clean and efficient way to collect large scale data, particularly by making it easy to email surveys to large email lists. It’s analysis also makes it easy to distinguish trends within the data without too much rigorous self-analysis.

Cons

Despite its large amount of features. Its free plan is rather limited and a proper survey (with a large sample size) would require users to sign up. This is a disadvantage compared to alternatives such as Google or MS forms.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

A way for Collection Information.

Reviewed a year ago

My overall experience is pretty good. I found that I use it more than I thought I would and it was nice as an analytics tool to track our surveys.

Pros

What I like the most about survey monkey is that I can check my corporations surveys and run the analysis. I can also compare it to other forms that we've submitted out to the public. I also found that I like the idea that we can have a centralized hub which this does very well.

Cons

For our organization prices becoming more and more of a factor. We find that the pricing can get out of budget and out of our grant. I also do not like the steep learning curve that we have to have.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

Old News

Reviewed 2 years ago
Pros

Survey monkey was all the rave 5-10 years ago but has been surpassed in ease of use by competing platforms. Yes you can make surveys, yes it’s relatively easy to use, yes it’s cheap. The data reporting is simple and easy to export if needed and the secure survey option is great for the workplace. It’s relatively user friendly but the site can seem a little busy and hard for the eye to follow.

Cons

I honestly don’t have any specific complaints about functionality or design, but I find myself using competing platforms without thinking twice. My needs do not require a heavy amount of data analysis so a much simpler and user friendly platform like google forms meets my needs much better. Survey monkey would be great for someone with more complex needs that require custom data reporting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

Amazing product for Research and School!!

Reviewed a year ago

I’ve used it for years since I was in high school. Our teachers and staff used it often and it just stuck with me up until college. I use it a lot for my research papers and since not everyone has access to stuff like google forms (different emails)SurveryMonkey is accessible to all making it easy to use. I’ve never ran into any problems with it and will continue using it in the future.

Pros

It’s one of the easiest survey softwares I’ve used. The layout is easy on the eyes and it isn’t hard to navigate at all. It’s also very accessible to people so when I need to get surveys done I don’t have a problem. Accessibility is honestly the number one thing important to me and SurveyMoney delivered on that!

Cons

As mentioned I haven’t actually run into any problems with SurveyMonkey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

Great Survey Software

Reviewed 3 years ago
Pros

In he past I had just used Google Forms which was great for a free service but Survey Monkey made things so much easier, esp for a more in-depth survey. I loved how they offered so many suggestions and made it easy to ask better questions. I also love how the reporting came out in charts and graphs and lists. It's so simple to use, even for a novice like me.

Cons

The only con is that some of the features you had to pay more for. I was on a basic plan and didn't need a monthly plan so it was unfortunate that I couldn't access all of the features. But it really wasn't a big deal.