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Formstack Forms Logo

Formstack Forms

4.2
(97)

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The Smart Way to Collect and Manage Data

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(26)

Formstack Forms Features

Features Summary

Functionality

4.1

/5

97

Total features

78

6 categories

Formstack Forms features

API
Access Controls/Permissions
Alerts/Notifications
Approval Process Control
Archiving & Retention
Attendee Tracking
Autofill
Badge Management

Common features of Workflow Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Audit Management
Audit Trail

Price starts from

59

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.1

/5

97

Price starts from

59

Per month

learn more

Total Features

78

Unique features

  • Badge Management

  • Skip Logic

  • Site Intercept Survey

  • Registration Management

Functionality

4.4

/5

9.3K

Price starts from

Free

learn more

Total Features

31

Features in Common

21

Unique features

  • Data Visualization

  • Survey/Poll Management

  • Multi-Channel Distribution

  • Real Time Reporting

Functionality

4.6

/5

821

Price starts from

Free

learn more

Total Features

46

Features in Common

15

Unique features

  • Content Sharing

  • Content Management

  • Website Management

  • Widgets

Common Formstack Forms comparisons

Formstack Forms logo
Forms On Fire logo
Formstack FormsvsForms On Fire
Formstack Forms logo
ProntoForms logo
Formstack FormsvsProntoForms
Formstack Forms logo
PerfectForms logo
Formstack FormsvsPerfectForms
Formstack Forms logo
Nintex Process Platform logo
Formstack FormsvsNintex Process Platform

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Need forms that are highly functional and also look good? Yep...Formstack.

Reviewed 2 years ago

Loved working with Formstack. Excellent customer service and help response times too - which made solving the few issues we had very pain free.

Pros

Love the incredible ability for logic, detail, customization, calculations, integrations with payment solutions, etc. It's really simple to build a simple form, and with a little additional work for larger or more complex forms, you can intake a huge amount of information with relative ease for both you and the end user. Used this for event registrations for years, and the yearly fee vs paying per transaction made this an affordable solution for us.

Cons

Occasionally the modules were tricky to move around when I was working with literally dozens of them. Would have enjoyed the ability to have a button to automatically add a segment of fields and re-add that same segment over and over rather than including them all at once (for example, in a group registration form, having a button that added an additional field for each new group member, rather than a permanently visible set of fields that might not all be needed for a smaller group size). Realizing this is a pretty specific need, we worked around it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mislead by Staff in regards to Infusionsoft Integration, Won't Provied Refund From Their Mistake

Reviewed 2 years ago

Everything up until discovering that the product was not as promised was good. The people I dealt with were kind and pleasant to work with. It was clear that they were under the same impression I was, they communicated this to me via email, apologized for the mess up and tried to make it better. However, the only thing that would make it better is a refund as I was still paying for all the other systems...

Pros

I initially liked working with the people, for the most part, I think the ones I delt with are more or less at the mercy of their employer and it appeared as though they were mislead on the capabilities so I don't hold them responsible.

Cons

I only discovered them by researching systems that integrated with Infusionsoft. After several discussions and the sales person researching the uses I needed and whether or not Formstack could provide those solutions, it was determined that it does offer the integration with infusionsoft and that we could build a form that we can use for checking clients in for appointments, collecting information...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Form creation with Formstack

Reviewed 3 months ago

I used Formstack over 6 months to create my forms and surveys with templates, it helps you alot with creation well designed templates.

Pros

Formstack is important feature to use while you are creating form and surveys.

Cons

Formstack has impressive feature but it should offer more template to create.

Vendor response

Thank you for leaving a review! If you are logged in you should be able to use any of our 400+ templates from our main templates page here: https://www.formstack.com/templates! If you should ever need any help, please reach out to us!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Easy to use

Reviewed 3 years ago

Overall, formstack was a great choice for our organization. We've setup and deployed dozens of forms for both public facing use and internal use.

Pros

Formstack's form builder is easy to use and has a lot of integration options. Our form building users range from not-so-tech savvy to power users and both are able to create forms with ease.

Cons

Lack of variety with field types. While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs.

Vendor response

Thank you for taking the time to provide your feedback. We are in the process of updating our survey capabilities with advanced features and field types. We will announce the updates as soon as they are available.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Favorite form provider!

Reviewed 5 years ago
Pros

Love Formstack! We switched from Wufoo and haven't looked back. While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever.

Cons

If only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range. Some sort of safeguard against bogus form completions (asdfasfj@asf;sdfsd.com) would be nice as well.

Vendor response

Hi Steven! Thank you for taking the time to review Formstack! We are thrilled that you love our product! We are continually updating our product and would love to hear from you with any ideas you have to improve the app. Please visit https://ideas.formstack.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quality Reporting of Data

Reviewed 7 months ago
Pros

the way that the data is provided and the customization of how you want the data reported is great.

Cons

It is user friendly, but because of the ability to customize there is a small learning curve.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use

Reviewed 23 days ago
Pros

I have found formstack to be easy to use, drop in new modules and customize the design.

Cons

Some of the modules are a bit cumbersome, such as difficulty seeing copy when adding custom text in the left hand editing tool.

Vendor response

Katie, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I like it!

Reviewed 3 years ago

We use this for new customer registration and have it attached to a payment portal. It's great because the customer can check box all the agreements and use one signature for everything. Families can fill out all their information and Pay in less than 5 minutes. HUGE time saver and we get more business, because people don't have to ever stop and come back to it or flip through pages. If you are a...

Pros

As soon as I started the trial it was easy to navigate through, and I could pretty quickly figure out what I was looking for. Everything is organized intuitively for a new user. That is probably what made me happiest about it. It also has great options for keeping data protected. That was something we struggles with a lot looking at other form generators. I can also generate a ton of different forms at no extra cost. I even use this if parents are signing for our annual potluck.

Cons

I don't get a lot of control manipulating the text for each field or heading. My biggest struggle is making the forms easy fora customers eyes to follow the page and be easy to fill out. When all the text is stuck the same size, the question and list of checkbox answers, it is kind of overwhelming, and customers in a hurry get lost and have to go back and re-read.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good for the price, but lacking in integration with Salesforce

Reviewed 4 years ago
Pros

One of the most cost-effective form tools we've found and extremely easy to use. I wish there was a bit more versatility to the type of questions you can add to a form, but overall it's pretty good!

Cons

Our chief complaint was how many workarounds we've had to use in order to get SalesForce integration to work for us. The Formstack for Salesforce product leaves MUCH to be desired (taking away all form customization available in regular formstack) and it has taken hours and multiple team members to be able to streamline our formstack to salesforce process. It's now pretty seamless but it shouldn't have taken that many resources for a simple form-to-opportunity functionality. This came from a frustration in the lack of functionality in list creation, updating, and note creation with Salesforce, none of which worked well at a high level within formstack.

Vendor response

Hi Daniela! Thank you for leaving us a review! We love hearing from customers. We do offer a 100% native Salesforce app that does not require any connectors or integrations. You can find information on that here: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B5GNkEAN. Please feel free to leave any product enhancement ideas you have on our ideas site at: https://ideas.formstack.com. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We use Formstack every day and we love it!

Reviewed 6 years ago

I love how easy Formstack is to use. Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages. Formstack has helped us refine and define our lead capture process and following up with qualified prospects has become even easier. We use Formstack for all of our lead capture across our whole website. Since starting with Formstack over a year ago, we're seen an average lead conversion rate of around 30% -- and these aren't just any leads, these are warm, marketing qualified leads.

Pros

No pros were added to this review

Cons

We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform. We used to see a screenshot of big picture stats and our average conversion rate. Now we see a listing with each of our forms, but we don't feel like we're getting the value we used to get through this update.

Vendor response

Hi Kristen: We are thrilled that using Formstack has helped you refine/define your lead capture process. It's true that our updated Dashboard no longer has the big picture stats, as those stats represented the combined data of all of your forms, and we felt this was an outdated way to view performance. We hope this hasn't been too much of an inconvenience for you. We appreciate you taking the time to review our product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cancelled my account after 1 month -Most useless tech support of all time.

Reviewed 4 years ago

I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever.

Pros

If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates.

Cons

As soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the...

Vendor response

Hi there, We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is Jessica.Haas@formstack.com. While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I heard you like forms in your forms

Reviewed 4 years ago

Great experience. We still use it for complex logic based forms immensely. It allows for so many if statements to capture exactly what we want from the person filling out the form.

Pros

Ease of use. Drag and drop is something people just get. Training a staff member on how to build their own forms only takes a few minutes and they get the basics and are off to the races with their work quickly. When you empower your staff to do their job and more it means less work for you so you can focus on the things they can't do. LOGIC! Logic is amazing and so fluid and helpful.

Cons

Cost structure. We have lots of small forms and lots of users, but formstacks structure does not like that. If you build fewer forms and lots of responses it works great. Lots of forms with smaller reponses you hit the cost barriers quickly. Of course if you delete the data it works fine, but if you give formstack as a tool to your staff and you don't want to manage the amount of forms it becomes unwieldy quickly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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All the Basics You Need for Your Data Collection

Reviewed 4 years ago

Making the move from paper-based forms and needing to collect increasingly complex data, Formstack was able to meet and then exceed our expectations. The data export features were just what we needed at that time.

Pros

Formstack allows users to customize forms to meet their needs. It simplifies both the form design and the collections process. For form design, it offers an intuitive interface that is easy to get started with and includes many ways to control the behaviour of each section on the form. What we liked most about FormStack was the quality control features they had built in to make that forms were being used correctly. Submitted forms could either be approved or rejected before being added to the data pool.

Cons

We didn't have any paper-based issues with Formstack. Formatting the look of the forms themselves was a bit of a pain sometimes with limited options available in the interface.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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While there are many form tools out there, formstack wins!

Reviewed 4 years ago

We needed a secure way to collect sensitive information for use by several departments while keeping the data secure. Formstack does this and makes it easy for the team.

Pros

The ability to encrypt submissions and the simplicity of configuring additional users to view submissions. Finance, operations, sales and customer service all use Formstack and onboarding / training these departments was super easy. We set everything up in minutes. The form builder is super intuitive and easy to figure out. Our team loves the customization options around the email notifications. Would highly recommend.

Cons

I don't have any cons as it has served us well since day one.

Vendor response

Hi Greg! Thank you for taking the time to review Formstack! We are absolutely thrilled that you have had a great experience and have been able to utilize us for various teams across your organization.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best and Easiest to use Form and registration service that I have ever used

Reviewed 6 years ago

I have used Formstack since the have begun and really have seen them go from a great product to and even greater product through the years. I always explain it to say it is like Google Docs on Steroids. User interface is great and the customer service has always been amazing. Rather than spending an hour googling some solution to a problem I am having with a form I can always contact them by email or phone and get a great response spoon. The integration with third party services are great as well as the custom notification emails sent to attendees of events based on how they fill out their form. I can't recommend them enough for people who are trying to do online registration with groups of people.

Pros

Ease of Use. Integrations of third party services, customer service

Cons

Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do.

Vendor response

Thank you for the wonderful review and for being a loyal customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solid system for creating forms for a variety of uses

Reviewed 2 years ago

There are definitely parts of this system that I appreciate and find very useful, but I think there are a few areas it could improve to really perfect the experience.

Pros

Easy to use UI with pretty straightforward features and options for building out forms. Includes some helpful conditional options for specific steps on forms, which was key to a lot of the forms I've had to create.

Cons

The main complaint I have for this system is that the conditional settings (which I had to use a lot of) would erase whenever possible answers in the drop-down list for a question were adjusted. So even if I kept the name of a certain answer the same, but adjusted the positioning of it, the conditional I built around that answer would disappear. Just wish the system could have been a bit smarter with that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Forms made easy with Formstack

Reviewed 4 years ago
Pros

This web based form builder is more than that. It helps you create and collect information from forms that you customize. It also has various integrations that you can use to advance your forms the way it fits your organization. Super.

Cons

I did not have any big issues with using the web based form builder. Its simple and very easy to use. Literally drag and drop.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for creating custom forms that can be used standalone or integrated into an application.

Reviewed 5 years ago

Did not have to spend time developing forms, rather could iterate quickly trying to find the best UX to get data from our users.

Pros

There are a lot of field types that make it easy to construct complex forms and workflows. Add the automation options (webhooks etc) and the product becomes very powerful.

Cons

While we were able to integrate the product into our own software, we had to do some javascript magic to make it happen. If there was an easier way to include formstack forms into our custom software, the product would be near perfect.

Vendor response

We love to see happy clients and appreciate the great review. We do have webhooks and an API that may help moving forward. You can find that info here: https://www.formstack.com/features/webhooks-api. You can also reach out to our Support team at any time with any questions you may have. If you should have any recommendations to improve our product, please don't hesitate to add them to our Ideas site: https://ideas.formstack.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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uses form to trigger work flow for contract management process

Reviewed 4 years ago
Pros

the ease with which one can develop a robust form that is easy for use by end users and does not have to have further training to use

Cons

it lacks a certain level of malleability when it comes to the structure and what is standard offerings (ex: i need 5 columns and it only has 4, unable to edit email sent out to end users)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pretty good product at a good price.

Reviewed 6 years ago

Formstack is fairly simple to use. Like all products, it has a pretty steep learning curve, but once you learn it it isn't too bad.

Pros

It's fairly simple to copy events to new forms. You can group events together in folders for convenience sake.

Cons

I'm frustrated by a number of problems and lack of features. For examples - The users can't modify their registrations. The confirmation emails are fairly limited in scope and functionality. You can't send emails to all registrants, you can hook up to a third party emailer, but that doesn't work for me with my emailer. There are others, but I don't want to sound like a basher. Overall I'm pretty happy and I make it work for my needs, but I am on the prowl for other solutions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good form software but lacking in necessary features

Reviewed 2 years ago

I attempted to use the software to make a job application for the program my nonprofit is designing. I gave up when I realized I could not export my finished form to either Word or PDF.

Pros

I liked the ability to drag form elements into the form I was making. It was quick and easy to do so. I didn't need to know any code or complicated techniques.

Cons

It was missing simple features like the ability to export my finished form to a PDF or Word file. Both of these file formats are necessary to have if the end user does not have access to the internet but still want to fill my form out (most form software companies assume that all end users will have access to the internet and believe that a link to a finished form is sufficient). Additionally, I could not situate my form elements in a horizontal landscape orientation. As a result, the form I made with this software became one long, multi-page document. With a user filling this out on the internet, this is not an issue. If not on the internet, it is a very long document to go through.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good Functionality for the Price

Reviewed 3 years ago
Pros

Formstack has all the functionality you need for basic question forms. It has numerous pre-configured fields that you can just drag and drop into your form. I really like the logic and how it is easy to understand and configure. The low price is hard to beat when needing a simple registration system.

Cons

There is no customized reporting. If you want to export any data from your form you have to export it all and then clean up the excel sheet to what you really want. I wish it had some more advanced functionality within the form that would make it versatile to use as a registration software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Formstack Review - Overall really useful

Reviewed 4 years ago

Formstack is great - we use it in our small business for taking orders, website contact forms and integrations with google drive and freshbooks

Pros

Easy to use for the non coder, a lot of integrations and features

Cons

Has errors sometimes, but are quickly fixed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Lots of Features

Reviewed 2 years ago

Great options for communicating with your survey users - you can set it so they are automatically emailed a response and also customize the landing page they are taken to after completing the survey.

Pros

There's a lot you can do with forms using this program. You can customize the URL of the form and easily embed it into other sites.

Cons

Sometimes when I duplicated forms, I noticed that the logic would get lost. This was frustrating as I would have to go through the form again to add the missing parts of the logic back. We also always had problems with people who saved their surveys being able to access them again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool, great customer support

Reviewed 5 years ago

Enabled us to capture information and have it automatically put into salesforce.com. The tool provided some features that we weren't able to get with just Salesforce such as attachment management (the ability to require attachments at various places in your form).

Pros

I used the FastForms version of this software. This software is fantastic for basic form needs that require salesforce integration. The software provides an easy to use form builder with a styling tool. Advanced customizations are possible with css and javascript.

Cons

Although it is great that we can customize with css and javascript it would be better if some basic things were included out of the box without requiring javascript or CSS. I'd like to see page specific styling and character counters as out of the box features that don't require custom CSS and javascript. However their customer support is fantastic and they went above and beyond to ensure that the customizations I needed were provided.

Vendor response

Thank you for taking the time to review our Formstack for Salesforce app. It is an awesome product! We are continually updating our products, and would love to hear from you with any recommendations you may have. Please visit our ideas site at https://ideas.formtack.com and please define if your idea(s) are for the Formstack form builder or the Formstack for Salesforce app.