Formstack Features

Formstack

The Smart Way to Collect and Manage Data

4.23/5 (71 reviews)

Formstack Feature Summary

  • Data Collection
  • Conditional Logic
  • Calculating Fields
  • Security
  • Payment Integration
  • Integrate with Other Web Apps
  • Smart Routing
  • Style Templates
  • Mobile Friendly
  • File Uploads
  • Collect Online Payments
  • Captcha
  • Form Analytics
  • Data Encryption
  • Discount Codes
  • HTML 5
  • Forms management
  • Approval Workflow

Website & eCommerce Feature Comparison

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API (218 other apps)
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Activity Dashboard (93 other apps)
Automatic Notifications (81 other apps)
Content Management (101 other apps)
Custom Forms (75 other apps)
Customizable Branding (119 other apps)
Customizable Templates (121 other apps)
Data Import/Export (95 other apps)
Drag & Drop Interface (98 other apps)
Electronic Payments (86 other apps)
Product Catalog (77 other apps)
Reporting & Statistics (89 other apps)
Search Functionality (91 other apps)
Social Media Integration (66 other apps)
Template Management (63 other apps)
Third Party Integration (136 other apps)
Website Management (65 other apps)
eCommerce Integration (67 other apps)
eCommerce Management (79 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


27 reviews

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Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


87 reviews

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Formstack Feature Reviews

25 reviewers had the following to say about Formstack's features:

Nate Nasralla, CFRE

Verified Reviewer

Spotty submissions, slow support response - we bought a car with no engine.

2019-01-16

Pros

Helpful Salesforce integration saves times, very customizable branding options to designed multiple types of forms, fairly appealing interface.

Cons

Our users are submitting forms that are not recorded anywhere, and the support options are either incredibly slow, or, require you pay extra money every month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Religious Institutions company, 201-500 employees)

Formstack

2018-09-26

Pros

Customer service is friendly and timely with responses in emails and over the phone Easy to setup and add integrations for 3rd party products Good interface for customizing confirmation and notification settings

Cons

When billing issues arise, we were given no notice, and all forms were shut down and unavailable Export options aren't very user-friendly or easy to read Not too many options to customize styling and make small aesthetic changes to form Form user-interface can glitch sometimes and doesn't save

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Randall Curtis

Best and Easiest to use Form and registration service that I have ever used

2016-12-08

The integration with third party services are great as well as the custom notification emails sent to attendees of events based on how they fill out their form.

Pros

Integrations of third party services, customer service

Cons

Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you for the wonderful review and for being a loyal customer!

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Anonymous
( company, 11-50 employees)

Great tool, great customer support

2017-11-16

Enabled us to capture information and have it automatically put into salesforce.com.

Pros

This software is fantastic for basic form needs that require salesforce integration.

Cons

Although it is great that we can customize with css and javascript it would be better if some basic things were included out of the box without requiring javascript or CSS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you for taking the time to review our Formstack for Salesforce app. It is an awesome product!

We are continually updating our products, and would love to hear from you with any recommendations you may have. Please visit our ideas site at https://ideas.formtack.com and please define if your idea(s) are for the Formstack form builder or the Formstack for Salesforce app.

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Anonymous
(Marketing and Advertising company, 201-500 employees)

All the Basics You Need for Your Data Collection

2018-12-31

The data export features were just what we needed at that time.

Pros

It simplifies both the form design and the collections process.

Cons

Formatting the look of the forms themselves was a bit of a pain sometimes with limited options available in the interface.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Redaja

Forms made easy with Formstack

2019-03-08

Pros

This web based form builder is more than that.

Cons

Literally drag and drop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joel VanDusen

Good Functionality for the Price

2019-07-19

Pros

It has numerous pre-configured fields that you can just drag and drop into your form.

Cons

If you want to export any data from your form you have to export it all and then clean up the excel sheet to what you really want.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenneth McCoy

Great tool and easy to use. Very versatile from simple forms to event registrations.

2017-11-07

Pros

Ease of use; Ability to change quickly and in realtime; Mobile functionality; Reporting able to generate multiple formats.

Cons

Difficult to add graphics to customize form headings; Links to form names are in multiple places; Submit function not intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you Kenneth for taking the time to review Formstack! We love to see satisfied customers!

We are sorry to hear that there are a couple of areas that are more challenging. Here are some references that may help:

https://support.formstack.com/customer/portal/articles/1619774

https://support.formstack.com/customer/en/portal/articles/1260843

https://www.formstack.com/blog/2016/spotlight-on-submit-actions/

https://support.formstack.com/customer/portal/articles/1930012

We are continually improving our product and love to hear any ideas our customers may have! Please feel free to send any app recommendations here: https://ideas.formstack.com.

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Anonymous
(Automotive company, 11-50 employees)

Great tool for creating custom forms that can be used standalone or integrated into an application.

2018-03-13

Did not have to spend time developing forms, rather could iterate quickly trying to find the best UX to get data from our users.

Pros

There are a lot of field types that make it easy to construct complex forms and workflows.

Cons

If there was an easier way to include formstack forms into our custom software, the product would be near perfect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


We love to see happy clients and appreciate the great review. We do have webhooks and an API that may help moving forward. You can find that info here: https://www.formstack.com/features/webhooks-api. You can also reach out to our Support team at any time with any questions you may have.

If you should have any recommendations to improve our product, please don't hesitate to add them to our Ideas site: https://ideas.formstack.com.

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Meagan Yates

Formstack is a great solution

2019-04-02

Pros

I love how Formstack is so customizable.

Cons

Some aspects of Formstack are very advanced while others (such as their integration with Google Sheets) is far more limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Retail Operations Specialist (Banking company, 201-500 employees)
Verified Reviewer

Depends what you truly need

2019-03-18

Customer support was unable to provide a great answer to some questions. When asking for NDA, they asked I signed up for a service before receiving support.

Pros

Ability to create custom forms with conditional fields was great.

Cons

Due to the nature of the product, their servers have access to your inputted data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

I came to FormStack from Wufoo and see a lot of similarities in the platforms but FormStack offers m

2017-12-22

Pros

Easy of use Clean interface Ability to easily customize forms Ability to download in many different formats

Cons

No 100% HIPPA compliant feature yet, although I believe it's in the works Accessing the view live form button takes a few clicks to get to and I wish it was a bit more centrally located

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Sarai Pegram

Easy to use forms tool for developers and non-developers alike

2019-04-02

Pros

I love how the fields are simply just drag and drop.

Cons

Even better, the ability to set default fonts within a company's space, so that people could go in and make a form that automatically matches in fonts and colors, would be ideal.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Law Practice company, 501-1000 employees)

Difficult to Create Surveys From Scratch but Useful for Data Collection

2019-02-01

Pros

The interface is simple to use and the data is easy to analyze and export.

Cons

If all you need is a basic form for collecting internal information than this is your tool.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Tsao

Formstack Review - Overall really useful

2019-02-12

Formstack is great - we use it in our small business for taking orders, website contact forms and integrations with google drive and freshbooks

Pros

Easy to use for the non coder, a lot of integrations and features

Cons

Has errors sometimes, but are quickly fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Performing Arts company, 51-200 employees)

Cancelled my account after 1 month -Most useless tech support of all time.

2018-09-12

I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms).

Pros

If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates.

Cons

Many annoying issues with the form creation interface too- like to move questions you have to drag and drop by scrolling through the entire form.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Hi there,

We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is Jessica.Haas@formstack.com. While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team!

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Chris Harper

Great way to consolidate forms

2016-12-02

Formstack has been great to integrate all of our company's internal forms. We don't use it, customer -facing, though.

Pros

It is easy to use for the most part and the forms look nice.

Cons

I wish it was easier to link common fields between forms so that if I update a pick list in one place it updates in the others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Formstack

Worth it!

Source: Capterra
Helpful?   Yes   No
Read more
Rick Zicari

Formstack for Small Business

2019-03-05

Pros

East of use and customization. Easy integration.

Cons

Pricey if you just need one form and are a small business getting started

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 11-50 employees)

Easy to use

2019-05-15

We've setup and deployed dozens of forms for both public facing use and internal use.

Pros

Formstack's form builder is easy to use and has a lot of integration options.

Cons

While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you for taking the time to provide your feedback. We are in the process of updating our survey capabilities with advanced features and field types. We will announce the updates as soon as they are available.

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Chelsea Wolske

Great product with a TON of capabilities

2019-04-16

Its such an easy product to use.

Pros

They have preloaded integrations with CRMs BUT if you don't see what you are looking for it is easy to create your own. The form builds are easy to use and the amount of customization is fantastic!

Cons

Pricing is a little steep but the product is worth it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristen Hay

We use Formstack every day and we love it!

2016-11-03

Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages.

Cons

We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Formstack

If you're considering Formstack, I would recommend signing on for a free trial first so you can play around in it and see how easy it is to create forms and how your team could use the product most effectively. Feel free to make your own form templates with your brand's colors to really visualize how the forms could look and function.

Source: Capterra
Helpful?   Yes   No

Response from Formstack


Hi Kristen:

We are thrilled that using Formstack has helped you refine/define your lead capture process. It's true that our updated Dashboard no longer has the big picture stats, as those stats represented the combined data of all of your forms, and we felt this was an outdated way to view performance. We hope this hasn't been too much of an inconvenience for you.

We appreciate you taking the time to review our product.

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Sergio Jimenez

Gets the job done.

2018-05-09

It can be integrated to many apps i already use.

Pros

Very easy to use, you just have to drag and drop the fields you need in your form.

Cons

Not so powerful features, i have tried another free apps such as Google forms and it does almost the same the only difference is that those apps have the same functionalities for free!.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Kathryn Duck

Moving from Paper to Online Registration

2019-08-16

Pros

I liked that it was fairly simple to create forms for information collection, but that information then had to be exported and transferred over to whatever system we used to store it.

Cons

While the basic drag and drop elements of the form were simple, it was not as straight forward to link it to payment software or collect payments.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Edwin Low

Form got deactivated poor notice

2018-06-14

Pros

Good features and good functionality. Very good for integrating with google sheets and google drive to make systems more efficient.

Cons

I was moving from a different form generating software and so did the same that I was doing before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Formstack


We are sorry to hear about your experience. We pride ourselves on our excellent customer Support. If you should have any further issues or concerns, please reach out to our team at support@formstack.com.

Please note that that we are moving towards 24-hour Support.

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Jeremy Tobias

Easy to use and flexible

2017-06-07

Pros

They provide an API which makes it useful to make smaller applications that need to collect data more powerful and flexible.

Cons

The form builder gets a little slow and clunky when editing a form once you start to have over 30 form fields or multiple pages and logical conditions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you, Jeremy! We are happy that you find our API useful!

We are sorry to hear that you've had a problem
with app speed while editing larger, more complex forms. If have any issues with that moving forward, please reach out to our Support team.

Read more