Formstack Forms Features

Formstack Forms

The Smart Way to Collect and Manage Data

4.21/5 (90 reviews)

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Customizable Branding
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Customizable Forms
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Data Analysis Tools
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Data Extraction
Data Import/Export
Digital Signature
Document Management
Drag & Drop
Electronic Signature
Electronic Submission
Email Management
Email Marketing
Event Management
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File Storage
Forms Creation & Design
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Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Self Check-in/Check-out
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Skip Logic
Support Audio/Images/Video
Survey Builder
Surveys & Feedback
Task Management
Templates
Third Party Integrations
URL Customization
Version Control
Volunteer Management
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360 Degree Feedback
AB Testing
ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Anti Spam
Applicant Tracking
Approval Process Control
Archiving & Retention
Attendee Tracking
Autofill
Badge Management
Batch Processing
Business Process Automation
CRM
Calendar Management
Calendar Sync
Class Registration
Click Tracking
Collaboration Tools
Compliance Tracking
Conditional Logic
Contact Management
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Templates
Data Analysis Tools
Data Capture and Transfer
Data Connectors
Data Extraction
Data Import/Export
Digital Signature
Document Management
Drag & Drop
Electronic Signature
Electronic Submission
Email Management
Email Marketing
Event Management
Event Registration
File Storage
Forms Creation & Design
Forms Management
Full Text Search
GPS
Grant Management
Graphical Workflow Editor
Group Registration
HIPAA Compliant
Help Desk Management
Interaction Tracking
Marketing Automation
Mobile Access
Mobile Survey
Multi-Channel Distribution
Multiple User Accounts
No-Code
Offline Access
Offline Response Collection
Online Registration
Onsite Registration
Order Processing
Payment Processing
Process Control
Process/Workflow Automation
Question Branching
Question Library
Question Piping
Randomization
Refund Management
Registration Management
Reminders
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Self Check-in/Check-out
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Surveys & Feedback
Task Management
Templates
Third Party Integrations
URL Customization
Version Control
Volunteer Management
Web Forms
Workflow Configuration
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360 Degree Feedback
AB Testing
ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Anti Spam
Applicant Tracking
Approval Process Control
Archiving & Retention
Attendee Tracking
Autofill
Badge Management
Batch Processing
Business Process Automation
CRM
Calendar Management
Calendar Sync
Class Registration
Click Tracking
Collaboration Tools
Compliance Tracking
Conditional Logic
Contact Management
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Templates
Data Analysis Tools
Data Capture and Transfer
Data Connectors
Data Extraction
Data Import/Export
Digital Signature
Document Management
Drag & Drop
Electronic Signature
Electronic Submission
Email Management
Email Marketing
Event Management
Event Registration
File Storage
Forms Creation & Design
Forms Management
Full Text Search
GPS
Grant Management
Graphical Workflow Editor
Group Registration
HIPAA Compliant
Help Desk Management
Interaction Tracking
Marketing Automation
Mobile Access
Mobile Survey
Multi-Channel Distribution
Multiple User Accounts
No-Code
Offline Access
Offline Response Collection
Online Registration
Onsite Registration
Order Processing
Payment Processing
Process Control
Process/Workflow Automation
Question Branching
Question Library
Question Piping
Randomization
Refund Management
Registration Management
Reminders
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Self Check-in/Check-out
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Surveys & Feedback
Task Management
Templates
Third Party Integrations
URL Customization
Version Control
Volunteer Management
Web Forms
Workflow Configuration
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Mobile apps

iOS App


14 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


40 reviews

Formstack Forms Feature Reviews

25 reviewers had the following to say about Formstack Forms's features:

Nate N.

Verified Reviewer

Spotty submissions, slow support response - we bought a car with no engine.

2019-01-16

Pros

Helpful Salesforce integration saves times, very customizable branding options to designed multiple types of forms, fairly appealing interface.

Cons

We bought an engine with no car. Our users are submitting forms that are not recorded anywhere, and the support options are either incredibly slow, or, require you pay extra money every month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: GetApp
Helpful?   Yes   No
Read more
Randall C.

Best and Easiest to use Form and registration service that I have ever used

2016-12-08

The integration with third party services are great as well as the custom notification emails sent to attendees of events based on how they fill out their form.

Pros

Integrations of third party services, customer service

Cons

Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you for the wonderful review and for being a loyal customer!

Read more
Joel V.

Good Functionality for the Price

2019-07-19

Pros

It has numerous pre-configured fields that you can just drag and drop into your form.

Cons

If you want to export any data from your form you have to export it all and then clean up the excel sheet to what you really want.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Religious Institutions company, 201-500 employees)

Formstack

2018-09-26

Pros

Customer service is friendly and timely with responses in emails and over the phone Easy to setup and add integrations for 3rd party products Good interface for customizing confirmation and notification settings

Cons

When billing issues arise, we were given no notice, and all forms were shut down and unavailable Export options aren't very user-friendly or easy to read Not too many options to customize styling and make small aesthetic changes to form Form user-interface can glitch sometimes and doesn't save

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 201-500 employees)

All the Basics You Need for Your Data Collection

2018-12-31

The data export features were just what we needed at that time.

Pros

For form design, it offers an intuitive interface that is easy to get started with and includes many ways to control the behaviour of each section on the form.

Cons

Formatting the look of the forms themselves was a bit of a pain sometimes with limited options available in the interface.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Great tool, great customer support

2017-11-16

The tool provided some features that we weren't able to get with just Salesforce such as attachment management (the ability to require attachments at various places in your form).

Pros

This software is fantastic for basic form needs that require salesforce integration. The software provides an easy to use form builder with a styling tool.

Cons

Although it is great that we can customize with css and javascript it would be better if some basic things were included out of the box without requiring javascript or CSS. I'd like to see page specific styling and character counters as out of the box features that don't require custom CSS and javascript. However their customer support is fantastic and they went above and beyond to ensure that the customizations I needed were provided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you for taking the time to review our Formstack for Salesforce app. It is an awesome product!

We are continually updating our products, and would love to hear from you with any recommendations you may have. Please visit our ideas site at https://ideas.formtack.com and please define if your idea(s) are for the Formstack form builder or the Formstack for Salesforce app.

Read more
Kenneth M.

Great tool and easy to use. Very versatile from simple forms to event registrations.

2017-11-07

Pros

Ease of use; Ability to change quickly and in realtime; Mobile functionality; Reporting able to generate multiple formats.

Cons

Difficult to add graphics to customize form headings; Links to form names are in multiple places; Submit function not intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you Kenneth for taking the time to review Formstack! We love to see satisfied customers!

We are sorry to hear that there are a couple of areas that are more challenging. Here are some references that may help:

https://support.formstack.com/customer/portal/articles/1619774

https://support.formstack.com/customer/en/portal/articles/1260843

https://www.formstack.com/blog/2016/spotlight-on-submit-actions/

https://support.formstack.com/customer/portal/articles/1930012

We are continually improving our product and love to hear any ideas our customers may have! Please feel free to send any app recommendations here: https://ideas.formstack.com.

Read more
Alyssa F.

Survey

2020-01-16

Formstack is not user friendly. You must know how to use HTML code.

Pros

Formstack allows you to create simple forms to use internally. The reporting features offered by Formstack are very easy to Navigate.

Cons

Formstack creates very generic templates to collect data that do not look professional enough to use externally.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
David R.

Good form software but lacking in necessary features

2020-09-29

I gave up when I realized I could not export my finished form to either Word or PDF.

Pros

I liked the ability to drag form elements into the form I was making.

Cons

It was missing simple features like the ability to export my finished form to a PDF or Word file.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert R.

Forms made easy with Formstack

2019-03-08

Pros

It also has various integrations that you can use to advance your forms the way it fits your organization.

Cons

Literally drag and drop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Meagan Y.

Formstack is a great solution

2019-04-02

Pros

I love how Formstack is so customizable.

Cons

Some aspects of Formstack are very advanced while others (such as their integration with Google Sheets) is far more limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Retail Operations Specialist (Banking company, 201-500 employees)
Verified Reviewer

Depends what you truly need

2019-03-18

Customer support was unable to provide a great answer to some questions. When asking for NDA, they asked I signed up for a service before receiving support.

Pros

Ability to remove branding.

Cons

Due to the nature of the product, their servers have access to your inputted data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Publishing company, 201-500 employees)

Formstack Is the Most Effective Tool for Creating Digital Forms.

2017-11-08

Pros

Our customer loyalty program relies on this software to engage members and increase brand recognition.

Cons

The dashboard is not as intuitive as it could be, and the navigation is somewhat cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you for taking the time to review Formstack! We love hearing from satisfied customers! We are sorry to hear that you find the navigation cumbersome. We always welcome any ideas from our customers in our ideas portal which can be found here: https://ideas.formstack.com.

Without knowing which CRM you are using, you can always reach out to our excellent Support team if you should need some additional help by submitting a support ticket here: https://www.formstack.com/admin/user/login.

Read more
Anonymous
A verified reviewer

I came to FormStack from Wufoo and see a lot of similarities in the platforms but FormStack offers m

2017-12-22

Pros

Easy of use Clean interface Ability to easily customize forms Ability to download in many different formats

Cons

No 100% HIPPA compliant feature yet, although I believe it's in the works Accessing the view live form button takes a few clicks to get to and I wish it was a bit more centrally located

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 11-50 employees)

Formstack Review

2018-08-09

Creating events with external partners, taking applications for events, submissions for journals, financial side is strong - been great!

Pros

Flexibility, individuality, ease of use, tutorials are strong

Cons

Can't seem to change design of submission pages (add logos etc) to make it a nice document to add into reports when needed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Government Administration company, 501-1000 employees)

Robust Form and Survey Platform

2020-09-24

Very useful for collecting data for surveys, program registrations, and waivers.

Pros

It has many customizable question types and logic options for when to show a question or not.

Cons

I wish there was a way to send forms/surveys through the program itself and not have to rely on your own mail server. Being able to send the survey multiple times only to those who have not completed the survey would be a huge plus. Increased logic options would be appreciated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarai P.

Easy to use forms tool for developers and non-developers alike

2019-04-02

Pros

I love how the fields are simply just drag and drop.

Cons

I wish there were a few more design options, like the ability to center images or change fonts.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Zanita d.

Formstack Review

2018-11-22

Pros

Formstack is a useful software and easy to access. it has many features

Cons

So can be time consuming to find the exact feature required

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 11-50 employees)

Easy to use

2019-05-15

Overall, formstack was a great choice for our organization. We've setup and deployed dozens of forms for both public facing use and internal use.

Pros

Formstack's form builder is easy to use and has a lot of integration options.

Cons

While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you for taking the time to provide your feedback. We are in the process of updating our survey capabilities with advanced features and field types. We will announce the updates as soon as they are available.

Read more
Kristen L.

Easy-to-Use Product

2020-12-01

It is a great organizational support tool.

Pros

It can be added as a button on mobile devices, making the submission of daily information (such as COVID health checks) simple.

Cons

Some of the coloring options do not quickly transfer from the desktop to mobile device platforms, making some text unreadable.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark W.

I heard you like forms in your forms

2018-10-10

Great experience. We still use it for complex logic based forms immensely. It allows for so many if statements to capture exactly what we want from the person filling out the form.

Pros

Ease of use. Drag and drop is something people just get.

Cons

Of course if you delete the data it works fine, but if you give formstack as a tool to your staff and you don't want to manage the amount of forms it becomes unwieldy quickly.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sergio J.

Gets the job done.

2018-05-09

It can be integrated to many apps i already use.

Pros

Very easy to use, you just have to drag and drop the fields you need in your form.

Cons

Not so powerful features, i have tried another free apps such as Google forms and it does almost the same the only difference is that those apps have the same functionalities for free!.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven S.

Favorite form provider!

2017-11-17

Pros

The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training.

Cons

If only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Hi Steven!

Thank you for taking the time to review Formstack! We are thrilled that you love our product!

We are continually updating our product and would love to hear from you with any ideas you have to improve the app. Please visit https://ideas.formstack.com.

Read more
Kathryn D.

Moving from Paper to Online Registration

2019-08-16

Pros

I liked that it was fairly simple to create forms for information collection, but that information then had to be exported and transferred over to whatever system we used to store it.

Cons

While the basic drag and drop elements of the form were simple, it was not as straight forward to link it to payment software or collect payments.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Logistics and Supply Chain company, 51-200 employees)

formstack

2019-12-08

an easy way for customers to fill out their info online and have it integrate with our salesforce

Pros

It was 100% manual data entry before we found this.

Cons

it took a bit to get it set up. We had a free trial first, but in the end we were able to get it to work wih salesforce

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more