Formstack Features List

Formstack Reviews

Formstack

The Smart Way to Collect and Manage Data

4.52/5 (29 reviews)
6,129

Formstack Feature Summary

  • Data Collection
  • Conditional Logic
  • Calculating Fields
  • Security
  • Payment Integration
  • Integrate with Other Web Apps
  • iPhone Application
  • Smart Routing
  • Style Templates
  • Mobile Friendly
  • Mobile Apps
  • File Uploads
  • Collect Online Payments
  • Captcha
  • Form Analytics
  • Data Encryption
  • Discount Codes
  • HTML 5
  • Email Notifications
  • Drag and Drop
  • Forms management
  • Approval Workflow

Website & eCommerce Feature Comparison

Most popular features of all Website & eCommerce apps

API (143 other apps)
Access Control (34 other apps)
Activity Dashboard (52 other apps)
Automatic Notifications (48 other apps)
Content Management (58 other apps)
Custom Forms (41 other apps)
Customizable Branding (76 other apps)
Customizable Templates (68 other apps)
Data Import/Export (47 other apps)
Discount Management (36 other apps)
Drag & Drop Interface (50 other apps)
Electronic Payments (52 other apps)
Order Processing (36 other apps)
Product Catalog (44 other apps)
Reporting & Statistics (34 other apps)
SSL Security (39 other apps)
Search Functionality (49 other apps)
Social Media Integration (34 other apps)
Third Party Integration (72 other apps)
eCommerce Management (44 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


24 reviews

See all iOS Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Formstack Feature Reviews

25 reviewers had the following to say about Formstack's features:

Randall Curtis

Best and Easiest to use Form and registration service that I have ever used

2016-12-08

The integration with third party services are great as well as the custom notification emails sent to attendees of events based on how they fill out their form.

Pros

Integrations of third party services, customer service

Cons

Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you for the wonderful review and for being a loyal customer!

Read more
Anonymous
( company, 11-50 employees)

Great tool, great customer support

2017-11-16

Enabled us to capture information and have it automatically put into salesforce.com.

Pros

This software is fantastic for basic form needs that require salesforce integration.

Cons

Although it is great that we can customize with css and javascript it would be better if some basic things were included out of the box without requiring javascript or CSS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you for taking the time to review our Formstack for Salesforce app. It is an awesome product!

We are continually updating our products, and would love to hear from you with any recommendations you may have. Please visit our ideas site at https://ideas.formtack.com and please define if your idea(s) are for the Formstack form builder or the Formstack for Salesforce app.

Read more
Kenneth McCoy

Great tool and easy to use. Very versatile from simple forms to event registrations.

2017-11-07

Pros

Ease of use; Ability to change quickly and in realtime; Mobile functionality; Reporting able to generate multiple formats.

Cons

Difficult to add graphics to customize form headings; Links to form names are in multiple places; Submit function not intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you Kenneth for taking the time to review Formstack! We love to see satisfied customers!

We are sorry to hear that there are a couple of areas that are more challenging. Here are some references that may help:

https://support.formstack.com/customer/portal/articles/1619774

https://support.formstack.com/customer/en/portal/articles/1260843

https://www.formstack.com/blog/2016/spotlight-on-submit-actions/

https://support.formstack.com/customer/portal/articles/1930012

We are continually improving our product and love to hear any ideas our customers may have! Please feel free to send any app recommendations here: https://ideas.formstack.com.

Read more
Anonymous
A verified reviewer

I came to FormStack from Wufoo and see a lot of similarities in the platforms but FormStack offers m

2017-12-22

Pros

Easy of use Clean interface Ability to easily customize forms Ability to download in many different formats

Cons

No 100% HIPPA compliant feature yet, although I believe it's in the works Accessing the view live form button takes a few clicks to get to and I wish it was a bit more centrally located

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Automotive company, 11-50 employees)

Great tool for creating custom forms that can be used standalone or integrated into an application.

2018-03-13

Did not have to spend time developing forms, rather could iterate quickly trying to find the best UX to get data from our users.

Pros

There are a lot of field types that make it easy to construct complex forms and workflows.

Cons

If there was an easier way to include formstack forms into our custom software, the product would be near perfect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


We love to see happy clients and appreciate the great review. We do have webhooks and an API that may help moving forward. You can find that info here: https://www.formstack.com/features/webhooks-api. You can also reach out to our Support team at any time with any questions you may have.

If you should have any recommendations to improve our product, please don't hesitate to add them to our Ideas site: https://ideas.formstack.com.

Read more
Sergio Jimenez

Gets the job done.

2018-05-09

It can be integrated to many apps i already use.

Pros

Very easy to use, you just have to drag and drop the fields you need in your form.

Cons

Not so powerful features, i have tried another free apps such as Google forms and it does almost the same the only difference is that those apps have the same functionalities for free!.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniela Santisteban

Verified Reviewer

Good for the price, but lacking in integration with Salesforce

2018-04-10

Pros

One of the most cost-effective form tools we've found and extremely easy to use.

Cons

The Formstack for Salesforce product leaves MUCH to be desired (taking away all form customization available in regular formstack) and it has taken hours and multiple team members to be able to streamline our formstack to salesforce process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Edwin Low

Form got deactivated poor notice

2018-06-14

Pros

Good features and good functionality. Very good for integrating with google sheets and google drive to make systems more efficient.

Cons

They have more sensitive information security which is good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Kristen Hay

We use Formstack every day and we love it!

2016-11-03

Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages.

Cons

We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Formstack

If you're considering Formstack, I would recommend signing on for a free trial first so you can play around in it and see how easy it is to create forms and how your team could use the product most effectively. Feel free to make your own form templates with your brand's colors to really visualize how the forms could look and function.

Source: Capterra
Helpful?   Yes   No

Response from Formstack


Hi Kristen:

We are thrilled that using Formstack has helped you refine/define your lead capture process. It's true that our updated Dashboard no longer has the big picture stats, as those stats represented the combined data of all of your forms, and we felt this was an outdated way to view performance. We hope this hasn't been too much of an inconvenience for you.

We appreciate you taking the time to review our product.

Read more
Stuart Gardner

Verified Reviewer

Pretty good product at a good price.

2017-03-23

Like all products, it has a pretty steep learning curve, but once you learn it it isn't too bad.

Pros

It's fairly simple to copy events to new forms. You can group events together in folders for convenience sake.

Cons

You can't send emails to all registrants, you can hook up to a third party emailer, but that doesn't work for me with my emailer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Jeremy Tobias

Easy to use and flexible

2017-06-07

Pros

They provide an API which makes it useful to make smaller applications that need to collect data more powerful and flexible.

Cons

The form builder gets a little slow and clunky when editing a form once you start to have over 30 form fields or multiple pages and logical conditions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you, Jeremy! We are happy that you find our API useful!

We are sorry to hear that you've had a problem
with app speed while editing larger, more complex forms. If have any issues with that moving forward, please reach out to our Support team.

Read more
Chris Harper

Great way to consolidate forms

2016-12-02

Formstack has been great to integrate all of our company's internal forms. We don't use it, customer -facing, though.

Pros

It is easy to use for the most part and the forms look nice.

Cons

I wish it was easier to link common fields between forms so that if I update a pick list in one place it updates in the others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Formstack

Worth it!

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Publishing company, 201-500 employees)

Formstack Is the Most Effective Tool for Creating Digital Forms.

2017-11-08

Pros

Our customer loyalty program relies on this software to engage members and increase brand recognition.

Cons

The dashboard is not as intuitive as it could be, and the navigation is somewhat cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you for taking the time to review Formstack! We love hearing from satisfied customers! We are sorry to hear that you find the navigation cumbersome. We always welcome any ideas from our customers in our ideas portal which can be found here: https://ideas.formstack.com.

Without knowing which CRM you are using, you can always reach out to our excellent Support team if you should need some additional help by submitting a support ticket here: https://www.formstack.com/admin/user/login.

Read more
Hillary Rickel

Great survey solution

2018-03-15

Pros

Very user-friendly and easy to create forms and surveys as you wish.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you, Hillary! We appreciate you taking time out of your day to leave us such a wonderful review.

We continually strive to improve our product and appreciate all customer ideas. Please feel free to leave us any recommendations you may have at https://ideas.formstack.com.

Read more
Steven Shattuck

Favorite form provider!

2017-11-17

Pros

The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training.

Cons

Some sort of safeguard against bogus form completions (asdfasfj@asf;sdfsd.com) would be nice as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Hi Steven!

Thank you for taking the time to review Formstack! We are thrilled that you love our product!

We are continually updating our product and would love to hear from you with any ideas you have to improve the app. Please visit https://ideas.formstack.com.

Read more
Karen Schlabach

Formstack has freed my time up for other projects!

2016-12-14

I particularly love the "emails and notifications" feature that allows me to set-up automatic notifications to each of my 45 parishes whenever someone registers, plus automatically send a detailed registration confirmation, another time saver for me!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you for sharing your success using Formstack! We're glad we've been able to free up some of your time for other projects!

Read more
Adam Laughlin

Verified Reviewer

Fast creation/re-use. Very flexible.

2014-04-24

Also allows a ton of style customization (though perhaps more comfortable for the technically inclined Also allows form data submission to multiple places.

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
Read more
Mary Harris-King

Formstack is crucial to an efficient small business

2018-01-09

It is a great value for the money, and is relatively easy to use.

Pros

In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually.

Cons

Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Hi Mary!
Thank you for leaving a wonderful review! We love seeing happy clients! This article may help with your self-tallying forms concern: https://support.formstack.com/customer/portal/articles/2545508. If this doesn't help, please feel free to reach out to our awesome Support team, who will do everything they can to help!

Read more
Josh Testin

Couldn't be happier.

2017-02-01

I've used Formastack for a few months and like it so far. Forms are easy to create and professional looking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Formstack


Great news! We love to see happy customers!

Read more
Alyssa Feldman

Simple and effective survey tool.

2018-06-13

Free survey building.

Pros

Quick and easy to use survey builder.

Cons

The results are exported in a hard to read Excel document.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittany Orange

Fun, easy, understandable

2017-11-29

Pros

I trained myself on how to use forms. I even discovered and taught myself how to use the logic (if/then) questions and it made my forms so much better!

Cons

I don't like the idea of the 'Themes'. I would like to be able to use as many themes as I would like.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

uses form to trigger work flow for contract management process

2018-04-17

Pros

the ease with which one can develop a robust form that is easy for use by end users and does not have to have further training to use

Cons

it lacks a certain level of malleability when it comes to the structure and what is standard offerings (ex: i need 5 columns and it only has 4, unable to edit email sent out to end users)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Kevin Horwitz

Good starting form management

2016-12-09

Been using Formstack for several years now and I'm overall satisfied with the product. However, I don't expect too much from it in terms of logic trees and easy formatting.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bruce Cleland

Easy Custom Form Plug In

2017-06-07

We truly haven't found any negatives with the software. It does exactly what we need it to do and we've yet to have any issues.

Pros

We set up our first form and were able to review it with our team and implement it the next day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Formstack


We are thrilled that you love using Formstack! We've updated our product with lots of new add-ons, such as workflows (https://www.formstack.com/add-ons/workflows), so check out the Product section of our website to learn more about all of these great new features.

Read more
Crystal Zaragoza

Easy to use

2018-03-08

Pros

Clean and functional

Cons

wish there were more options to make firms more aesthetically appealing like font and color options

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Formstack


Thank you, Crystal! We are so happy to hear how easy you find using Formstack.

You mentioned wanting to be able to change font and color options. Here is some information you might find helpful:

https://support.formstack.com/customer/portal/articles/1239064

https://support.formstack.com/customer/portal/articles/2060542

https://support.formstack.com/customer/en/portal/articles/1760375

We love getting new ideas from our customers on product improvements. If you should have ideas, please submit them here: https://ideas.formstack.com.

Read more