GoCardless Features

GoCardless

UK's leading online direct debit provider

4.07/5 (15 reviews)

GoCardless Feature Summary

  • Automated payment collection
  • Online payment forms
  • Payment plans & subscriptions
  • Customizable payment dates & frequencies
  • One-off payments
  • Online dashboard
  • Email notifications
  • Payment status tracking
  • User access controls
  • Permissions management
  • Accounting software integrations
  • Real-time alerts
  • Automatic failed & cancelled payment notifications
  • Partial & full refund processing
  • Searching & filtering
  • Bacs Direct Debit
  • SEPA Direct Debit
  • Swedish Autogiro
  • Website integration
  • Customizable branding
  • Payment histories
  • API access

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GoCardless Feature Reviews

11 reviewers had the following to say about GoCardless's features:

Alexander Hedges

Great payment processing with low fees

2017-07-12

Cheaper payment processing.

Pros

Low fees, great interface design, a portal for the customer to signup, easy setup of recurring payments from a client.

Cons

Lack of proper integration with Xero accounting software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Luke Milbourn

Really nice

2017-07-31

Cheap to receive recurring payments.

Pros

Nice simple interface, cost effective, good integrations, good overview of clients in general.

Cons

Not always easy to understand the status of payments or explain to customers how long it will take for a payment to process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Roi Larrett

Go Cardless

2019-04-22

simple and beneficial to the business

Pros

easy to use, simple set up and integration to team up

Cons

nothing that I can think of as its cheap and user friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Wesley Sanders

Gocardless- ideal for trusted customers.

2016-12-14

We already use Stripe and were happy, but Gocardless provides even cheaper (1%) rates, which we are in control of payment timings for.

Pros

Very Low commission You pull the money from their account (no delay with payment).

Cons

Subject to direct debit guarantee - customers can use chargebacks to reverse the fee automatically if they don't like something.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10

Recommendations to others considering GoCardless

Use it with trusted, long-term customers

Source: Capterra
Helpful?   Yes   No
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Scott Hayden

Although a good product painful to get verified and customer service non existent

2018-07-19

none

Pros

Dashboard easy to use good for cash flow and easy of collecting payment.

Cons

During verification you are encouraged to accept payments. When it comes to the final hurdle difficult to get hold of anyone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
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Nicole Iancu

Good Product for accepting payments

2016-11-11

My friend told me about it, I've been using it for a month, it works great all so easy, hassle-free, good for small sized businesses, beeing able to accept payments in installments it's so important and GoCardeless have made it stress free.

Pros

How easy it is to accept payments

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from GoCardless


Thanks for your review Nicole, we really appreciate your feedback! Very glad to hear you are happy with our product.

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Neil Roberts

Very easy to use affordable solution

2017-12-06

Awessome

Pros

Excellent service and product, good pricing and makes accepting direct debits possible for smaller businesses that dont have the need to pay out to do it via other means. easy to use system which allows you to be in control of the process and lets you see what is occuring

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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John Jones

Go Cardless has given my business the tools to be able to exceed customer retention.

2017-09-18

I've saved countless man hours in using the system by no longer chasing customers for regular payments and leaving it to Go Cardless to manage that for me.

Pros

The ability to take regular payments from a customer in different frequencies sets this company apart from the competition.

Cons

No virtual terminal makes it difficult to take immediate payments over the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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James Davies

An Incredible Payment Solution for UK Businesses

2019-02-15

Even with the geo-restrictions, GoCardless' low fees make it an ideal solution for startups.

Pros

GoCardless provides such a clean and simple way to create invoices and take payments. They provide a plethora of options, such a recurring billing, which days to take payment and multiple concurrent payment plans.

Cons

Last I checked, GoCardless does not allow individuals from locations such as the United States to pay, limiting me to take payment from only UK residents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

THINK VERY CAREFULLY BEFORE YOU USE THIS COMPANY.

2019-03-15

It recently came to our attention that GoCardless had implemented something on their customer sign-up forms for customers to state that their bank account required multiple signatories.

Pros

I have been using GoCardless for my business since 2012. When we first started using them they were a small start-up and we had remained loyal and supportive of them for over 7 years.

Cons

Sadly their service today is nothing like it was in the past. Over the years there have been some issues with their service but they had generally been helpful in getting things fixed. However, they service today is absolutely shocking and I would urge anyone considering using the company to be extremely careful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
(Education Management company, 11-50 employees)

GoCardless is a good payment system for direct debits.

2019-04-02

My overall experience with GoCardless has been very good, once you setup your payments and know what you're doing, you can pretty much leave it and it will do most of the work for you.

Pros

-Easy to use -Very cheap -Rarely any technical issues -Never experienced downtime -Good customer support -Links with Quickbooks

Cons

This meant they had to catch up on the payments they missed however this was a very minor problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more