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inSided vs CM.com Comparison

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Overview

InSided is the only customer community platform built for B2B SaaS and subscription-based companies.

CM.com is a cloud-based conversational commerce platform, which enables businesses to implement payment solutions for stores...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

5

4

3

2

1

2

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

5

4

3

2

1

5

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features55
  • 2-Way Messaging
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Authentication
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Batch Communications
  • Behavioral Analytics
  • Billing & Invoicing
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Attribution
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Management
  • Contextual Targeting
  • Coupons
  • Customer Database
  • Customer Engagement
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Integration
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Automation
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Calendar
  • Event Ticketing
  • Event Tracking
  • File Sharing
  • Forum / Discussion Board
  • Full Text Search
  • GDPR Compliance
  • Gamification
  • Geotargeting
  • Group Management
  • Group Messaging
  • Health Score
  • Human Handover
  • Ideation / Crowdsourcing
  • Inbox Management
  • Interactive Content
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Location-Based Marketing
  • MMS
  • Mass Texting
  • Match & Merge
  • Member Directory
  • Membership Management
  • Message Personalization
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Signature Capture
  • Moderation
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-User Collaboration
  • On-Demand Communications
  • Onboarding
  • One-to-One Messaging
  • Online Forums
  • Performance Metrics
  • Personalization
  • Polls/Voting
  • Product Recommendations
  • Promotions Management
  • Purchasing & Receiving
  • Push Notifications
  • Queue Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Rewards Management
  • Role-Based Permissions
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Reports
  • Scheduled Messaging
  • Self Service Portal
  • Shortcodes
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text-to-Win
  • Third Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • Video Support
  • Virtual Assistant
  • Website Management
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features111
  • 2-Way Messaging
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Authentication
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Batch Communications
  • Behavioral Analytics
  • Billing & Invoicing
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Attribution
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Management
  • Contextual Targeting
  • Coupons
  • Customer Database
  • Customer Engagement
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Integration
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Automation
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Calendar
  • Event Ticketing
  • Event Tracking
  • File Sharing
  • Forum / Discussion Board
  • Full Text Search
  • GDPR Compliance
  • Gamification
  • Geotargeting
  • Group Management
  • Group Messaging
  • Health Score
  • Human Handover
  • Ideation / Crowdsourcing
  • Inbox Management
  • Interactive Content
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Location-Based Marketing
  • MMS
  • Mass Texting
  • Match & Merge
  • Member Directory
  • Membership Management
  • Message Personalization
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Signature Capture
  • Moderation
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-User Collaboration
  • On-Demand Communications
  • Onboarding
  • One-to-One Messaging
  • Online Forums
  • Performance Metrics
  • Personalization
  • Polls/Voting
  • Product Recommendations
  • Promotions Management
  • Purchasing & Receiving
  • Push Notifications
  • Queue Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Rewards Management
  • Role-Based Permissions
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Reports
  • Scheduled Messaging
  • Self Service Portal
  • Shortcodes
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text-to-Win
  • Third Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • Video Support
  • Virtual Assistant
  • Website Management
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations16
  • Authorize.net
  • BigCommerce
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations15
  • Authorize.net
  • BigCommerce
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk