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Gainsight Digital Hub vs Bettermode Comparison

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Overview

Gainsight Digital Hub is the only customer community platform built for B2B SaaS and subscription-based companies.

Category Leaders

Bettermode is a community platform that helps businesses build online communities where members can discuss & connect under...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1000

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

12

5

4

3

2

1

5

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

91

5

4

3

2

1

72

18

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

InSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.
It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.
Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts.

Pros

Tribe to me is the best of the best. There are many community tools, but Tribe would be considered the top tier in both functionality and price.
M so happy that I have Tribe in my toolkit, and I can see good things ahead for this reliable community building platform.
I am amazed at the price. You can't get software with this great quality anywhere else at this price.

Cons

Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
A bit expensive and sometimes hard to customized features for your company.
Frictionless implementation and working on the ramp up phase currently. To early to give negative feedback or improvements ideas.

Cons

I can't think of anything that it is missing at this time.
Features were somewhat limited and not very customizable.
Customization is limited to colors and graphics.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features52
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Blogs
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Content Creation
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Filtering
  • Full Text Search
  • Gamification
  • Group Management
  • Health Score
  • Ideation
  • Knowledge Base Management
  • Live Chat
  • Media Library
  • Member Directory
  • Membership Management
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Onboarding
  • Online Forums
  • Performance Metrics
  • Personalization
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SSL Security
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Visual Analytics
  • Website Management
  • Widgets
  • Workflow Management
  • Total features78
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Blogs
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Content Creation
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Filtering
  • Full Text Search
  • Gamification
  • Group Management
  • Health Score
  • Ideation
  • Knowledge Base Management
  • Live Chat
  • Media Library
  • Member Directory
  • Membership Management
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Onboarding
  • Online Forums
  • Performance Metrics
  • Personalization
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SSL Security
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Visual Analytics
  • Website Management
  • Widgets
  • Workflow Management

Integrations

  • Total integrations18
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net
  • Total integrations19
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net