inSided Features

inSided

Leading Community Platform for Customer Success & Support

4.14/5 (7 reviews)

inSided Feature Summary

  • API access
  • Advanced Gamification, badges, roles. Fully configurable
  • Advanced community statistics and dashboards
  • Analytics & reporting
  • Automatic real-time backups
  • Content personalization
  • Custom domain names
  • Customer portal integration
  • Customizable branding
  • Customized metadata
  • Discussion forums
  • Full SaaS, highly configurable to meet highest UX standards
  • Ideation & co-creation
  • Invitations
  • News & blogs
  • Powerful online forum, SEO indexing, embeddable components
  • Private communities
  • Rewards management
  • Role-based permissions
  • Single Sign On (SSO)
  • Social Sign In
  • Strong gamification capabilities
  • User generated product Q&As

Competitor Feature Comparison

API
Activity Dashboard
Automatic Notifications
Commenting
Custom Development
Customer Segmentation
Customizable Branding
Email Integration
Forum / Discussion Board
Gamification
Ideation
Knowledge Base Management
Metadata Management
Online Forums
Reporting & Statistics
Rewards Management
Role-Based Permissions
Search Functionality
Single Sign On
Social Media Integration
Visit WebsiteCompare App
API
Activity Dashboard
Automatic Notifications
Commenting
Custom Development
Customer Segmentation
Customizable Branding
Email Integration
Forum / Discussion Board
Gamification
Ideation
Knowledge Base Management
Metadata Management
Online Forums
Reporting & Statistics
Rewards Management
Role-Based Permissions
Search Functionality
Single Sign On
Social Media Integration
Visit WebsiteCompare App
API
Activity Dashboard
Automatic Notifications
Commenting
Custom Development
Customer Segmentation
Customizable Branding
Email Integration
Forum / Discussion Board
Gamification
Ideation
Knowledge Base Management
Metadata Management
Online Forums
Reporting & Statistics
Rewards Management
Role-Based Permissions
Search Functionality
Single Sign On
Social Media Integration
Visit WebsiteCompare App

inSided Feature Reviews

6 reviewers had the following to say about inSided's features:

Anonymous
(Telecommunications company, 51-200 employees)

Great product for standard websites

2018-06-15

A more professional forum than the open source version we were using, and it was alot cheaper than the competition.

Pros

It is relatively simple, there are enough options and the community management works good.

Cons

It is harder to get customized features for your organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Overwijk

Customer oriented company; they act as they preach!

2018-06-21

Great increase of SEO traffic, relevant traffic also.

Pros

The software itself is quite easy to use.

Cons

They strive to have the same template for all of their customers, so that new features are easy to implement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian van Haren

inSided review

2019-03-12

The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.

Pros

It's stable and does what it has to do. Easy to use, new features are being added.

Cons

Both for our own use and in regards of personalised content for our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Renewables & Environment company, 1001-5000 employees)

Great service

2017-12-14

Pros

flexible, high end software which helps us to built a community around our brand, since 4 years.

Cons

it is more expensive than other tools, which makes only is worth while with a solid businesscase .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Oscar Otteborn

2018-05-17

Pros

Super stable SaaS platform with specialised functionality makes a perfect match with every company with large customer bases and many customer interactions.

Cons

Nothing so far.. Frictionless implementation and working on the ramp up phase currently. To early to give negative feedback or improvements ideas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Electronics company, 1001-5000 employees)

Great ideas, slow execution. Excellent support and culture.

2017-12-15

Pros

The software is simple and easy to use for end-users and admins.

Cons

Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more