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Gainsight Digital Hub Logo

Gainsight Digital Hub

Leading Community Platform for Customer Success & Support

(4)

Gainsight Digital Hub Reviews

Overall rating

4.3

/5

12

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.09/10

Reviews by rating

Pros and cons

InSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.
It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.
Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts.
Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
A bit expensive and sometimes hard to customized features for your company.
Frictionless implementation and working on the ramp up phase currently. To early to give negative feedback or improvements ideas.
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12 reviews

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