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JotForm vs 123FormBuilder Comparison
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Overview
Trusted by over 9 million users, JotForm's form builder is the easy way to create and publish online forms from any device.
123FormBuilder is the fastest way to create professional forms for web and mobile. The drag & drop form editor makes it simple...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$29/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$24.99/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.6
5
4
3
2
1
363
136
21
5
11
- Value for money
- Ease of use
- Features
- Customer support
96%
would recommend this appPros
Free version is robust, but paid version is affordable, unlocking more great features. In a matter of minutes, create professional forms that can be integrated into emails and websites.
And the amazing thing to me is, the forms look stunning on desktops, tablets and mobile devices.
I loved that I could use jotform in a cheap website I made from a free site. I liked that I could customize the from to say eliminate some questions that I didn't want.
Pros
The price levels fit our requirements, support has been outstanding, data collected facilitates our needs, and user interface is a pleasure to use.
I love the ease of use with 123FormBuilder. I have developed several forms for various clients, and they are able to capture data and have it imported directly into MailChimp.
Lots of great features, support for multi-file upload, integration with WIX websites. Ability to manage the forms within the WIX framework.
Cons
I found a couple different options that were honestly quite terrible, with very antiquated-looking and difficult-to-customize interfaces. And then I came across JotForm.
We contacted support (which is only possible via a Q&A forum, no email or phone line available) who told us the problem would be passed to the developers and be looked at.
There are complaints about it being an unreliable tool to process payments, and about the poor CS. While experiencing none of that myself, it's worth taking a look into.
Cons
If you collect payments DO NOT use this system. A system whose code cannot properly determine if a payment has actually been made is catastrophic to an event.
You have to do it all manually, every day if you get many submissions. There are no mechanisms for auto purging data... and your account gets restricted, form submissions are held hostage.
They released the block at first when I first contacted them, and since their email had gone to spam, I never saw that they gave me a 3 days window to delete all forms.
Key features
- Total features38
- 360 Degree Feedback
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Approval Process Control
- Auto-Responders
- Automatic Notifications
- CRM Integration
- Calendar Sync with Google
- Collaboration Tools
- Conditional Logic
- Contact Database
- Cost Estimating
- Credit Card Processing
- Custom Charts
- Custom Fields
- Custom Forms
- Customer Database
- Customizable Branding
- Customizable Questions
- Customizable Reporting
- Customizable Templates
- Data Connectors
- Data Import
- Data Import/Export
- Digital Signature
- Drag & Drop Interface
- Electronic Payments
- Electronic Signature Capture
- Email Integration
- Email Notifications
- Feedback Collection
- Forms Management
- GPS
- HIPAA Compliance
- Help Desk Integration
- Lead Capture
- Multi-Language
- Offline Access
- Order Approval
- Order Confirmation
- Order Processing
- PCI DSS Compliance
- PDF Conversion
- Permission Management
- Receiving
- Recurring Billing
- Registration Management
- Reminders
- Reporting & Statistics
- Role-Based Permissions
- SSL Security
- Search Functionality
- Social Media Integration
- Summary Reports
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integration
- Web Forms
- Widgets
- eCommerce Integration
- Total features52
- 360 Degree Feedback
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Approval Process Control
- Auto-Responders
- Automatic Notifications
- CRM Integration
- Calendar Sync with Google
- Collaboration Tools
- Conditional Logic
- Contact Database
- Cost Estimating
- Credit Card Processing
- Custom Charts
- Custom Fields
- Custom Forms
- Customer Database
- Customizable Branding
- Customizable Questions
- Customizable Reporting
- Customizable Templates
- Data Connectors
- Data Import
- Data Import/Export
- Digital Signature
- Drag & Drop Interface
- Electronic Payments
- Electronic Signature Capture
- Email Integration
- Email Notifications
- Feedback Collection
- Forms Management
- GPS
- HIPAA Compliance
- Help Desk Integration
- Lead Capture
- Multi-Language
- Offline Access
- Order Approval
- Order Confirmation
- Order Processing
- PCI DSS Compliance
- PDF Conversion
- Permission Management
- Receiving
- Recurring Billing
- Registration Management
- Reminders
- Reporting & Statistics
- Role-Based Permissions
- SSL Security
- Search Functionality
- Social Media Integration
- Summary Reports
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integration
- Web Forms
- Widgets
- eCommerce Integration
Integrations
- Total integrations109
- Authorize.net
- BigCommerce
- Constant Contact
- Dropbox Business
- Google Analytics
- Magento Commerce
- Mailchimp
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Wordpress
- Xero
- Zapier
- Zendesk
- Total integrations59
- Authorize.net
- BigCommerce
- Constant Contact
- Dropbox Business
- Google Analytics
- Magento Commerce
- Mailchimp
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Wordpress
- Xero
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
Explore similar apps
JotForm vs. 123FormBuilder
See how JotForm and 123FormBuilder stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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