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Jotform vs inSided Comparison

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Overview

Category Leaders

Trusted by over 10 million users, Jotform's form builder is the easy way to create and publish online forms from any device.

InSided is the only customer community platform built for B2B SaaS and subscription-based companies.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

29

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

464

159

24

6

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.1

5

4

3

2

1

2

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The improved back-end features, the reporting functions, and the integrations have really made me like this platform. The nonprofit discount and the overall affordability have been great.

Nathaniel B.

Best of all, it allows you to integrate into most of the popular platforms seamlessly and it allows you to start small for free and grow big.

SS

Shilles Steven A.

The amount of customizing that can be done with JotForm is simply amazing, even with the free account. I simply couldn't find the ability to use file upload in a free account other than JotForm.

NL

Nicholas L.

Pros

Not enoughreviews yet

Cons

Due to jotform errors and their non-existent customer service I am now getting angry emails from customers threatening to cancel their subscriptions.

GC

Glenn C.

It's expensive and you can only gather X amount of forms before being charged. The website is a bit dated.

LU

Lydia U.

That it’s hard to read and fill out on mobile browsers because of the tendency to be cut off on the screen.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features48
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Approval Process Control
  • Archiving & Retention
  • Autofill
  • CRM
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conditional Logic
  • Content Management
  • Convert to PDF
  • Customer Database
  • Customer Engagement
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Encryption
  • Engagement Tracking
  • Event Calendar
  • File Sharing
  • File Storage
  • Forms Creation & Design
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Group Management
  • HIPAA Compliant
  • Health Score
  • Ideation
  • Knowledge Base Management
  • Member Directory
  • Membership Management
  • Mobile Survey
  • Moderation
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Access
  • Offline Response Collection
  • Onboarding
  • Online Forums
  • PCI Compliance
  • Performance Metrics
  • Process/Workflow Automation
  • Project Planning/Scheduling
  • Question Branching
  • Queue Management
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Support Ticket Management
  • Survey Builder
  • Surveys & Feedback
  • Text Editing
  • Third Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • Watermarking
  • Web Forms
  • Widgets
  • Total features53
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Approval Process Control
  • Archiving & Retention
  • Autofill
  • CRM
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conditional Logic
  • Content Management
  • Convert to PDF
  • Customer Database
  • Customer Engagement
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Encryption
  • Engagement Tracking
  • Event Calendar
  • File Sharing
  • File Storage
  • Forms Creation & Design
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Group Management
  • HIPAA Compliant
  • Health Score
  • Ideation
  • Knowledge Base Management
  • Member Directory
  • Membership Management
  • Mobile Survey
  • Moderation
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Access
  • Offline Response Collection
  • Onboarding
  • Online Forums
  • PCI Compliance
  • Performance Metrics
  • Process/Workflow Automation
  • Project Planning/Scheduling
  • Question Branching
  • Queue Management
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Support Ticket Management
  • Survey Builder
  • Surveys & Feedback
  • Text Editing
  • Third Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • Watermarking
  • Web Forms
  • Widgets

Integrations

  • Total integrations189
  • AWeber
  • ActiveCampaign
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations16
  • AWeber
  • ActiveCampaign
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jotform logo

Jotform

Jotform + iPad + Dropbox = Contract Robot!

Reviewed a year ago

Fantastic! They helped provide a piece of the puzzle I was missing to give a solution to a client with a special need. The ease of setting up the form, connecting Dropbox, and even embedding it into the webpage we used was easy as can be.

Pros

I was faced with a unique problem with a client who wanted to collect contracts they used in their business (lots of contracts weekly) with out having to have physical forms floating everywhere. I used the integrations that Jotform offers - like digital signatures and Dropbox syncing to create a workflow to minimize paper, expedite contract gathering, and have a digital record with out the hassle! Clients could visit a special website that contained the contract on an iPad by the main entrance, sign the contract, submit it, and BOOM! It was gathered in virtual storage!

Cons

I didn't find much I was displeased with when it came to Jotform. There were minor style tweaks that I couldn't get around when using the form inside of a website but it was so minor that it's not even worth the complaint.

Vendor response

Glad that JotForm helps expedite the contract process. It's really great when the workflow is quick and easy. :) Thank you for your nice review and have a good one!