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Jotform vs SmartSurvey Comparison

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Overview

Category Leaders

Trusted by over 10 million users, Jotform's form builder is the easy way to create and publish online forms from any device.

Category Leaders

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

895

5

4

3

2

1

634

211

28

7

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

94

5

4

3

2

1

66

24

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Best of all, it allows you to integrate into most of the popular platforms seamlessly and it allows you to start small for free and grow big.
The improved back-end features, the reporting functions, and the integrations have really made me like this platform. The nonprofit discount and the overall affordability have been great.
The form creator is awesome. It made it SUPER easy to design a form with the fields I required my customers to fill out and let's them upload images when contacting me.

Pros

I cannot praise this product enough, the simplicity, the detailed and complex features and options and the finished product, absolutely fantastic.
I highly recommend this product, the software itself is great, easy to use and gives a great survey experience.
We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review.

Cons

Due to jotform errors and their non-existent customer service I am now getting angry emails from customers threatening to cancel their subscriptions.
It's expensive and you can only gather X amount of forms before being charged. The website is a bit dated.
That it’s hard to read and fill out on mobile browsers because of the tendency to be cut off on the screen.

Cons

To do one particular function it used to prompt me to upgrade my membership which in my view proved costly for me.
It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.
Maybe make that more obvious. But that is just me as I used it only for 4 months every year, so from year to year, I forget.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features51
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Annotations
  • Approval Process Control
  • Archiving & Retention
  • Autofill
  • CRM
  • Charting
  • Collaboration Tools
  • Conditional Logic
  • Convert to PDF
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Import/Export
  • Data Retrieval
  • Digital Signature
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Encryption
  • Feedback Management
  • File Sharing
  • File Storage
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • Merge/Append Files
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • Offline Access
  • Offline Response Collection
  • PCI Compliance
  • Panel Management
  • Process/Workflow Automation
  • Project Planning/Scheduling
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • URL Customization
  • Watermarking
  • Web Forms
  • Total features52
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Annotations
  • Approval Process Control
  • Archiving & Retention
  • Autofill
  • CRM
  • Charting
  • Collaboration Tools
  • Conditional Logic
  • Convert to PDF
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Import/Export
  • Data Retrieval
  • Digital Signature
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Encryption
  • Feedback Management
  • File Sharing
  • File Storage
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • Merge/Append Files
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • Offline Access
  • Offline Response Collection
  • PCI Compliance
  • Panel Management
  • Process/Workflow Automation
  • Project Planning/Scheduling
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • URL Customization
  • Watermarking
  • Web Forms

Integrations

  • Total integrations195
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations4
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier