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Jotform vs Typeform Comparison

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Overview

Category Leaders

Trusted by over 10 million users, Jotform's form builder is the easy way to create and publish online forms from any device.

Category Leaders

Typeform is the versatile data collection tool that makes asking easy and answering fun, whether it's forms, quizzes, surveys,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

935

5

4

3

2

1

660

220

30

9

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.7

577

5

4

3

2

1

408

148

13

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Best of all, it allows you to integrate into most of the popular platforms seamlessly and it allows you to start small for free and grow big.
The improved back-end features, the reporting functions, and the integrations have really made me like this platform. The nonprofit discount and the overall affordability have been great.
The form creator is awesome. It made it SUPER easy to design a form with the fields I required my customers to fill out and let's them upload images when contacting me.

Pros

Typeform help me to do it with easy and the report that can be generated from all the data collected help me to interprate the raw data better.
I love how nice looking the forms are. Beautifully designed forms encourage more people to fill them out.
So far this software has been amazing. I love the way the forms look and feel when you fill them out.

Cons

Due to jotform errors and their non-existent customer service I am now getting angry emails from customers threatening to cancel their subscriptions.
It's expensive and you can only gather X amount of forms before being charged. The website is a bit dated.
That it’s hard to read and fill out on mobile browsers because of the tendency to be cut off on the screen.

Cons

A few users emailed us to say they their submission was unable to go through. A few lost entries as a result of glitches.
Limited in functionality beyond a question requiring multiple answers. Severe lack of customer service wanting to resort to only to email.
We have used Typeform for years but suddenly they changed their freemium model without any notifications, no emails, no announcement and all our forms stopped working.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features134
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Alumni Management
  • Annotations
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Authentication
  • Autofill
  • Automated Scheduling
  • Bereavement Management
  • Billing & Invoicing
  • Built-In Database
  • CRM
  • Calendar Management
  • Care Plan Management
  • Charting
  • Claims Management
  • Class Scheduling
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compliance Management
  • Conditional Logic
  • Contact Database
  • Contact Management
  • Content Publishing Options
  • Contract/License Management
  • Convert to PDF
  • Curriculum Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Retrieval
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Digital Signature
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Employee Management
  • Encryption
  • Estimating
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • File Storage
  • Financial Aid Management
  • For Healthcare
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Fundraising Management
  • Gamification
  • HIPAA Compliant
  • Higher Education
  • Historical Reporting
  • Housing Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • K-12
  • Lead Capture
  • Lead Segmentation
  • Learning Management
  • Live Results Sharing
  • Maintenance Scheduling
  • Merge/Append Files
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Distribution
  • Multiple Question Types
  • Offline Access
  • Offline Response Collection
  • Online Forms
  • Online Payments
  • Online Polling
  • PCI Compliance
  • Patient Intake
  • Payment Collection in the Field
  • Performance Metrics
  • Planning Tools
  • Process/Workflow Automation
  • Project Planning/Scheduling
  • Pulse Surveys
  • Question Branching
  • Question Piping
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • SSL Security
  • Scheduling
  • Scoring
  • Search/Filter
  • Self Service Portal
  • Service History
  • Single Sign On
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Status Tracking
  • Student Information/Records
  • Student Management
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Test/Quiz Creation
  • Third Party Integrations
  • User Management
  • Video Support
  • Volunteer Management
  • Watermarking
  • Web Forms
  • Work Order Management
  • Workflow Management
  • Total features54
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Alumni Management
  • Annotations
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Authentication
  • Autofill
  • Automated Scheduling
  • Bereavement Management
  • Billing & Invoicing
  • Built-In Database
  • CRM
  • Calendar Management
  • Care Plan Management
  • Charting
  • Claims Management
  • Class Scheduling
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compliance Management
  • Conditional Logic
  • Contact Database
  • Contact Management
  • Content Publishing Options
  • Contract/License Management
  • Convert to PDF
  • Curriculum Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Retrieval
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Digital Signature
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Employee Management
  • Encryption
  • Estimating
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • File Storage
  • Financial Aid Management
  • For Healthcare
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Fundraising Management
  • Gamification
  • HIPAA Compliant
  • Higher Education
  • Historical Reporting
  • Housing Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • K-12
  • Lead Capture
  • Lead Segmentation
  • Learning Management
  • Live Results Sharing
  • Maintenance Scheduling
  • Merge/Append Files
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Distribution
  • Multiple Question Types
  • Offline Access
  • Offline Response Collection
  • Online Forms
  • Online Payments
  • Online Polling
  • PCI Compliance
  • Patient Intake
  • Payment Collection in the Field
  • Performance Metrics
  • Planning Tools
  • Process/Workflow Automation
  • Project Planning/Scheduling
  • Pulse Surveys
  • Question Branching
  • Question Piping
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • SSL Security
  • Scheduling
  • Scoring
  • Search/Filter
  • Self Service Portal
  • Service History
  • Single Sign On
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Status Tracking
  • Student Information/Records
  • Student Management
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Test/Quiz Creation
  • Third Party Integrations
  • User Management
  • Video Support
  • Volunteer Management
  • Watermarking
  • Web Forms
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations195
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations204
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jotform logo

Jotform

Switched from Typeform

Reviewed 7 months ago

I'm using this for custom reservation forms, feedback forms, payment forms, and it handles everything really well. I love all the integrations too.

Pros

Coming from Typeform, the conditional logic is much easier to set up and use. Making complex calculations that would take hours in Typeform only takes me minutes now.

Cons

The only thing I've ran into that is a con so far is that I'm not able to conditionally customize the submit button text...although you can do that on a classic form...but rarely use the classic version forms.

Vendor response

Thank you so much Philip for your perfect rating. We truly appreciate it a lot! Regarding the submit button condition, is it for card form that you'd want it to achieve? If yes, can you provide us an example condition? Please submit it to our Support System via our Support Contact Form here https://www.jotform.com/contact/ so we can further help you. Best Regards!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Jotform logo

Jotform

Easy and simple to get started.

Reviewed 4 years ago

Overall satisfaction is quite happy as it has a free plan to get started and pricing is also reasonable.

Pros

If you wish to collect the information or survey then Jotform is the tool, so simple and easy to on-board and create the very first form in just a few minutes. There are so many templates to use from.

Cons

We're looking to a much improved UX and UI, something similar to Typeform and Paperform. Rest everything is okay.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jotform logo

Jotform

Easy and functional

Reviewed 4 years ago
Pros

I like very much that jotform include the payments gateways on a free plan. This feature on ALL the .others forms solutions softwares is included in paid plans.

Cons

I think that jotform has to improve on form design. In this aspect solutions as Typeform take an advantatge.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Jotform logo

Jotform

Not as good as other solutions in market but can feasibly get the job done

Reviewed 2 years ago

Overall, not a great solution but if you're already using it may not be worth changing.

Pros

Found it to be quite fast to use and reliable. Not sure it's the best solution in market but was easy enough for the couple projects I used Jotform for.

Cons

A bit outdated. Other solutions in market like Typeform and Wufoo are much easier to use and better user experience / integrations.

Vendor response

Thanks for your feedback. We appreciate it. If you don't mind, may we ask which part you think JotForm is a bit outdated? We tried comparing from the mentioned competitors but I think we excel in all aspects. Aside from that, we are the only form builder who offers apps and widgets for the forms. Here's our side-by-side comparison with Wufoo https://www.jotform.com/wufoo-alternative/compare/ and Typeform https://www.jotform.com/typeform-alternative/compare/. If you have any questions or suggestions, feel free to let us know through our Support Contact Form here https://www.jotform.com/contact/. Regards!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Jotform logo

Jotform

JotForm - Google Form on Steroids.

Reviewed 2 years ago

Decent experience. Overall, a mid-tier product at a mid-tier price. Worth it. And has a decent free pricing.

Pros

JotForm had a lot of options that Google Form and Typeform and other form software don't have. Such as accepting payment, accepting signatures, etc.

Cons

JotForm limits what its users can and cannot do with the forms unnecessarily even if you are just making a form for testing purposes. Unlike Google Forms where you can essentially do whatever you want.

Vendor response

Thanks for the positive review and glad that you had a decent experience using JotForm. I'd like to clarify that with our free plan, you can already access all the JotForm core features. However, there are limits including the number of forms. For the free plan, you can only keep 5 active forms in your account. If you have created a test form, you can archive it later so it won't be counted towards your limit. Hope this information helps. Regards!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Jotform logo

Jotform

Product is good enough - Customer Service is HORRID

Reviewed 2 years ago
Pros

Easy enough to use form builder and preview forms.

Cons

The absolute nightmare of dealing with there customer service - the product is almost as good as 123Form or Typeform but the horrible customer service and billing setup should scare anyone away. There service is so bad, email me and I will happily pass along the examples of their incomptence.

Vendor response

We are truly sorry to hear about your unpleasant experience. If we can still be of further help with your concern, please contact us in our Support System at https://www.jotform.com/contact/ or through our support email. Our Support Team would always do the extra mile to happily assist you. We'll look forward to your reply.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Jotform logo

Jotform

Jotform embeddable forms are an easy solution, but more custom API solutions are cumbersome.

Reviewed 4 years ago

Overall, I would recommend Jotform for a company that is looking for a quick out-of-the-box solution that doesn't need much customization and just be dropped into a website. For others that require more customization and more modern design, then I would look elsewhere.

Pros

Jotform provides a good out-of-the-box toolset for forms. They have many of the features that you would expect from a form provider including WYSIWYG editors and viewable results. Their UI has also undergone several improvements that have given it a more modern design and ease of use.

Cons

While the out-of-the-box solutions work well, things are not as straightforward when integrating the forms on a website in a more custom way and utilizing the API. Their API is not as updated as their UI, and so embedding an iframe works well enough, but more complex manipulation and validation of the form elements is challenging and limited to say the least. Their form designs are also a bit dated, especially considering the more modern form paradigms introduced by typeform and others.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Typeform logo

Typeform

I like it a lot, the UI is fantastic. A little bit pricey for the paid version

Reviewed 4 years ago
Pros

I think the interface is great and you can generate some very nice, professional forms. I use it for business and am happy with the results. Reports are also great.

Cons

I ended up primarily using Jotform instead because of the pricing. I'd like to see a slightly cheaper version if I'm going to switch my business fully over to Typeform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Typeform logo

Typeform

Typeform changed the paradigm for online forms with their engaging form design.

Reviewed 4 years ago

Overall, Typeform is the product of modern design and development. They immediately stand out from the crowd, especially when compared with more staid competitors like JotForm or even Wufoo. Their forms are engaging and for more custom requirements, provide a modern API that makes it easy to integrate into any development environment. I can't recommend them enough.

Pros

Unique design is a key differentiator for Typeform. Its webforms and their design have become staples in many sites across the web. They provide a highly engaging dynamic that still leaves for a lot of customization and design choices. Furthermore, they're easy to set up and reporting is robust.

Cons

There isn't much to snipe about in regards to Typeform.