Jotform Pricing Plan & Cost Guide

Jotform

Powerful Forms Get It Done

4.59/5 (686 reviews)

Jotform Pricing

Starting from: $29.00/month

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)



Free 100 form submissions/month. You can even stretch the limit to 200 without paying. If you need more submissions the price starts from $29/month, with a discount for yearly payments.

Bronze - $29/month
Silver - $39/month
Gold - $99/month

View Pricing Plans

Competitors Pricing

Stripe

Starting from: 0.30

Survicate

Starting from: 65.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Kaltura Video Platform

Pricing model: Free, Open Source, Subscription
Free Trial: Available (No Credit Card required)

BigCommerce

Starting from: 29.95/month
Pricing model: Subscription
Free Trial: Available

Wix

Starting from: 4.50/month
Pricing model: Free, Subscription

Jotform Pricing Reviews

Pros

  • The form creator is awesome. It made it SUPER easy to design a form with the fields I required my customers to fill out and let's them upload images when contacting me.Bianca M.Read the full review
  • The ability to easily create basic forms with templates is fantastic. The incredible number of form field options and widgets makes creating complex forms with great conditional formatting options.Eoin G.Read the full review
  • The amount of customizing that can be done with JotForm is simply amazing, even with the free account. I simply couldn't find the ability to use file upload in a free account other than JotForm.Nicholas L.Read the full review

Cons

  • Due to jotform errors and their non-existent customer service I am now getting angry emails from customers threatening to cancel their subscriptions.Glenn C.Read the full review
  • It's expensive and you can only gather X amount of forms before being charged. The website is a bit dated.Lydia U.Read the full review
  • That it’s hard to read and fill out on mobile browsers because of the tendency to be cut off on the screen.Verified ReviewerRead the full review
97%
recommended this to a friend or a colleague

25 reviewers had the following to say about Jotform's pricing:

Destinee P.

Amazing!

Used daily for less than 6 months
Reviewed 2020-06-07
Review Source: Capterra

Amazing!

Pros
Jotform has helped me expand my business so much. Very recommended

Cons
The pricing could be a little bit cheaper. I don't like paying the amount of money even though its a great service

Response from JotForm


Thanks for your recommendation and for your positive rating. It is our great pleasure to be of service. We are also happy to hear that JotForm helps you in your business. Right now, we do not have any other pricing plans but it is known that value is equal to price and perceived quality. :)
Best Regards!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

JotForm: A Review

Used weekly for 2+ years
Reviewed 2018-10-28
Review Source: Capterra

Pros
Easy drag and drop interface, appearance is customizable, allows CSS to override any default styles.

Cons
Pricing for tier where you can process payment from clients has increased over the years. Not as cheap as it used to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael L.

Very powerful tool

Reviewed 2013-05-07
Review Source: GetApp

Extremely impressed with JotForm. The only negative is that most of the built-in designs look a bit canned, but for me this isn't a problem at all--you have total control over the form's CSS, allowing you to make it look any way you like. This level of control is rare for hosted services like this, so I see it as the best of both worlds. I saw one negative review that talked about the weak data analysis tools on the backend. I can't say whether that's true (as I haven't really explored them), but I've found that it's extremely easy to output results to Excel, and what more do you need? Excel is going to trump any hosted service in terms of data analysis capability. In fact, JotForm made it easy for me to set up my form so submissions automatically populate a Google Doc Spreadsheet as they come in.

Pros
Totally customizable Free/cheap No ads/branding

Cons
Premade designs leave something to be desired

Rating breakdown

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Larry S.

Very good product

Reviewed 2016-04-16
Review Source: GetApp

Jotform is great. I've been using it for years for multiple uses over a variety of different websites. Going on about 5 years now without any issues. 10/10

Pros
Great customer support, great forms.

Cons
Perhaps the price is a bit expensive.

Rating breakdown

Value for money
Ease of use
Customer support

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Milan D.

Started very happy, ended very deceived...

Reviewed 2012-06-26
Review Source: GetApp

I am so very deceived with jotforms... Great to use, easy to integrate but when you have finished your survey and having all information to analyse now, just try their visual report, soooooo amateur and inefficient. What is the use of allowing user to collect huge amount of data and then not being able to express them optimally. As mush as the facilities to create forms etc are professional, as much as the reporting is amateur :(! I am very deceived and would not advise to anyone sorry...

Pros
User friendly Easy to integrate Quite cheap Nice interface

Cons
Very poor and amateur reporting Due to above it is useless to use such software because eventually we won`t even be able to use optimally data collected.

Rating breakdown

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Ju L.

The most flexible form with the best price

Used weekly for less than 6 months
Reviewed 2020-12-01
Review Source: Capterra

A+ all around. Robust features, great pricing. Highly recommend.

Pros
Love that JotForm allows you to upload fairly large videos at an affordable price. I was unable to find any other form software that came close to its capabilities.

Cons
I don't have anything bad to say about JotForm. It gets the job done, very easy to use, extremely transparent.

Response from JotForm


Thanks a lot for the compliments and for the perfect rating. That really means a lot to us!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aiden T.

Great service for location acquisition forms!

Used daily for less than 6 months
Reviewed 2021-03-18
Review Source: Capterra

Pros
The use of widgets is great and allows for easy information collection!

Cons
The price, this is a very expensive product!

Response from JotForm


Thanks for your positive review. We believe we have a competitive price on the market. In fact, we are cheaper than most of our competitors with lots of advantages. Aside from the vast features we offer, we are the first and only online form builder that provides the highest level of data security to our users. Check out our security page here https://www.jotform.com/security/ to learn more.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Itamar B.

Very good product.

Used weekly for free trial
Reviewed 2021-08-17
Review Source: Capterra

I loved it.

Pros
Easy to work with and nice result when applied to deferents devices.

Cons
Maybe the price is quit expensive than expected.

Response from JotForm


Thanks for taking the time to leave your nice review, Itamar. We appreciate it.
We understand your concern about our pricing but we can assure you that JotForm offers advantages you won't find in a lower-cost alternative. For example, we are the only online form builder that provides the highest level of data security to our users, this includes PCI, HIPAA, and GDPR Compliance. To learn more about these security features, please check out our security page here https://www.jotform.com/security/.
Best Regards!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jaicy T.

Helps a lot

Used monthly for free trial
Reviewed 2021-07-16
Review Source: Capterra

Excellent!

Pros
It is an easy to use software with many options. Smooth user interface and easy access made it simple to create forms even for non tech savvys.

Cons
Pricier options for upgrade. Wish the enterprise option was cheaper.

Response from JotForm


Thanks for using JotForm and we are glad it helps. Unfortunately, we do not have any other pricing with our Enterprise solution https://www.jotform.com/enterprise/.
Have a good one!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Pablo O.

Great app for your Forms

Reviewed 2016-03-15
Review Source: GetApp

All usual options are included as field validation, conditional jumps or file attachments. All of this in a great package price that you won't get on other options, for what I consider this one of the best value for money online form buillder

Pros
All common options Great price Support

Cons
Not so up to date look and feel Need admin support to move forms between accounts

Rating breakdown

Value for money
Ease of use
Customer support

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Phil H.

An excellent hosted form solution

Used weekly for 2+ years
Reviewed 2020-09-24
Review Source: Capterra

Jotform has enabled us to build hosted forms that perform flawlessly with no infrastructure and no training. The high level of customization and the ability to embed the form makes this our go-to tool for building online forms.

Pros
Jotform is a hosted solution that allows you to build a form and distribute it immediately. The ability to customize and embed the form enables a low skill workforce to build solutions for a wide variety of use cases.

Cons
The simple pricing tiers. Not everyone has the same needs and it would be nice to be able to swap some functionality for other functionality without jumping into a higher priced tier.

Response from JotForm


Thanks for your nice review. Can you please let us know which functionality that you're looking for at https://www.jotform.com/contact/ so we can help? I believe all the features are available on any plans. What really differs between the plans are the limits (e.g. monthly submissions, form views, number of forms) and the HIPAA feature which is only available on Silver and Gold plans.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Brittani H.

Best Form software I have ever used

Used daily for 1-2 years
Reviewed 2018-08-01
Review Source: Capterra

I can add forms to my website, landing pages, blogs and monthly reports, as well as, accepting payments.

Pros
Jotform is a great software to create any time of forms for your company. Payment, intake, evaluation, survey the options are endless.

Cons
You have a limit on how many submissions you can have with the free version. However you can upgrade for an affordable price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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mackenzie t.

Best integrated system around

Used monthly for 2+ years
Reviewed 2020-01-14
Review Source: Capterra

I've used this for years. It's easy to use and set up. A bit pricy for limited use but for using it a lot its a great system.

Pros
The ease of use with pay pal and payment integration systems. The only way to do quick and easy forms for payment.

Cons
The cost is high if you are only using it for a handful of forms. It would be great to have a cheap $5 option for one form with under 10 entered a month.

Response from JotForm


Thanks for your feedback. Our free plan includes access to all JotForm features and I think it's best for your needs since this has a limit of 100 submissions per month and 5 number of forms limit. You can also keep the free plan forever.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Maya E.

Recommended

Used monthly for 1-2 years
Reviewed 2019-11-21
Review Source: Capterra

Overall, Jot Form is a great software to use when in need of creating professional forms.

Pros
What I like most about JotForm is that it allows me to create various forms for why small business quickly and professionally.

Cons
The thing I like least about JotForm is the price. I find the pricing packages a little expensive and would love to see some small options made available.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Tigran K.

Cheap/free solution for data collection, bugs in design

Used weekly for less than 6 months
Reviewed 2021-07-20
Review Source: Capterra

Pretty good for a cheap or free service, will recommend to others, but I wish they improved the front-end.

Pros
It really simplifies our life, as we don't have to build any special interface to process payments through our website. These forms allow scheduling calls, purchases, and more. So many functions, like customized form elements, email follow-ups, receipts, integration of payment services like Square/Stripe, etc. Also, very quick customer service.

Cons
There are bugs in the website/application. Some of them are very non-trivial and there is no way to resolve them without consulting with the customer service familiar with the back-end. I'm still not 100% sure my clients will get correct emails or receipts.

Response from JotForm


Thanks for your honest feedback. We really appreciate it. If you still have issues with your forms or if you have any questions, please contact us at https://www.jotform.com/contact/. Our support team would be more than happy to help you.
Best Regards!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Caleb T.

Super Clunky To Use

Used weekly for less than 6 months
Reviewed 2019-02-18
Review Source: Capterra

Pros
It's pretty easy to use. It's very cheap. I like how fast it is to make a form.

Cons
It's super clunky, like using something made in Adobe Flash Player from the early 2000s. The colors and styles look about the same too.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 3/10

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Grace M.

JotForm was a Huge Win for our Business!

Used weekly for 2+ years
Reviewed 2020-12-21
Review Source: Capterra

JotForm has replaced a lot of communication that was previously happening over email. Having a set form with dedicated recipients has streamlined many processes and increased the integrity of the data that we are getting. Also the ability to see consolidated submission information is great for reviewing past information.

Pros
JotForm is very easy to configure and the pricing scale allows you to get the service that you need at a price that is affordable. We use JotForm for all internal forms and are able to embed them directly into our intranet for a seamless user experience.

Cons
For the most part the built in functionality meets any and all needs that we have for internal forms. There are time however when we are looking for functionality that is a bit for conditional. There limits to what logic you can build into a form, but for the price that we're paying, we're happy with the product that we receive.

Response from JotForm


We are happy to know that JotForm helped you with your business needs. If you come across issues, just let us know at https://www.jotform.com/contact/ so we can help. Regards!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Great for taking online bookings, surveys, feedback selling tickets or any other kind of online form

Used weekly for 2+ years
Reviewed 2020-12-23
Review Source: Capterra

Just to repeat my above comments really, it's been really useful and vital for me and great value for money.

Pros
I've used this for many years, mainly to take online bookings for tennis lessons & kids camps. It has been great for that purpose - you can really easily create online forms, either from templates or from scratch, which can be embedded on a website or linked to directly. You can also link the forms to payment gateways like Paypal, Stripe etc. The forms are really easy to create in a drag-and drop way - easily add,move,edit elements. You can also set an autoresponder email that will be sent after somebody submits the form. Over the years, I've also used these forms to sell tickets for events, for feedback and gather information such as contact details.

Cons
The only reason I gave this a 3/5 for value for money and a 7/10 as to how likely I am to recommend Jotform, is because the price has gone up quite a lot since I signed up. It's ok for me as I have remained on my original monthly fee, but for new users who are hoping to take a lot of submissions or payments, it looks a bit expensive now. Having said that, there is a half price sale on at the moment and it looks like you can upgrade/downgrade your subscription any time, so I would still recommend it.

Response from JotForm


Thanks for being a loyal JotFormer. Your awesome review really means a lot. We are happy that JotForm has served your purpose well. Due to the increasing demand for online security and privacy that we can't avoid, we choose not to compromise the quality of our product. We trust that you understand. Regards!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Michelle G.

I wouldn't be able to run my business as smoothly as I do without these forms.

Used daily for 2+ years
Reviewed 2018-01-29
Review Source: Capterra

People interested in my services can be linked from social media directly to jotform and then into my inbox. Saves a lot of time in that I don't have to keep checking my Facebook posts and manually adding/sending emails.

Pros
Very user-friendly with many options - the only limit is your own creativity. You can customize the form to suit your brand in the designer section. Numerous automated email responses.

Cons
Recently the price upgrade doubled and the number of free forms allowed was reduced - this has placed limitations on what I could do with JotForm purely because I cannot afford the monthly fees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stève F.

JotForm is top

Used daily for free trial
Reviewed 2021-08-10
Review Source: Capterra

Pros
This software is very simple to use and to integrate

Cons
The price obviously, even if it is not expensive (the free version) for my association I would prefer not to pay at all.

Response from JotForm


Thanks for the perfect rating, Steve. We greatly appreciate it.
Our free plan can be kept forever. Whenever you reach the limit, you may upgrade to one of our paid plans http://www.jotform.com/pricing/.
Regards!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John E.

An easy to learn easy to apply app.

Reviewed 2017-01-23
Review Source: GetApp

We use forms quite a lot in our fundraising work. Jotform is very easy to use and has the ability to be customised so that even complex relationships can be established. And you can dress it up very easily, to make it look and feel the way you wish.

Pros
Easy to use, economical (sometimes free), customisable

Cons
None. I have found it simple and intuitive to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Aparna P.

Easy Form building tool

Used occasionally for free trial
Reviewed 2018-11-02
Review Source: Capterra

Support is good.

Pros
Create field select options and style and you are ready to embeded your form i like the most, concept is very nice simple easy and worth it. Lots of integration.

Cons
Previous pricing is very awesome hope they bring the pricing back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Morgan M.

Its a cheap product with basic abilities.

Used monthly for 1-2 years
Reviewed 2017-05-16
Review Source: Capterra

None

Pros
The product meets our basic needs, cheaply. We are a non-profit so we need to be able to utilize forms but don't have a large budget to make them fancy.

Cons
Absolutely no customer service available. User accounts are extremely confusing within the same company, if I create a file and share it, instead of sharing the file it creates a new folder in my colleagues account with my name so that they have to remember that I shared it with them in order to locate the file. Our administrator left the company and we have not been able to recover anything from her account because Jotform's customer service is non-existent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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YoYo F.

JotForm - Google Form on Steroids.

Used monthly for 1-2 years
Reviewed 2021-02-14
Review Source: Capterra

Decent experience. Overall, a mid-tier product at a mid-tier price. Worth it. And has a decent free pricing.

Pros
JotForm had a lot of options that Google Form and Typeform and other form software don't have. Such as accepting payment, accepting signatures, etc.

Cons
JotForm limits what its users can and cannot do with the forms unnecessarily even if you are just making a form for testing purposes. Unlike Google Forms where you can essentially do whatever you want.

Response from JotForm


Thanks for the positive review and glad that you had a decent experience using JotForm. I'd like to clarify that with our free plan, you can already access all the JotForm core features. However, there are limits including the number of forms. For the free plan, you can only keep 5 active forms in your account. If you have created a test form, you can archive it later so it won't be counted towards your limit.
Hope this information helps. Regards!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Adam C.

Quick and easy form builder and data collection platform

Used daily for 2+ years
Reviewed 2021-11-14
Review Source: Capterra

We use Jotform for collecting internal and external user data in response to fast changing needs (e.g. requesting the health status of those returning from areas that have just come out of Covid lockdowns). The API means we can directly add responses to databases, while Zapier integration allows us to add response to spreadsheets for further analysis.

Pros
Jotform are always releasing new features to meet customer needs. The cost is relatively low compared to other offerings

Cons
The default form controls are somewhat limited, and there is an overall reliance on 'market'/3rd party widgets.

Response from Jotform


Thank you so much for your nice review Adam. To clarify, we have all the basic form controls available in the form builder and we also added a lot of fields with advanced features like Appointment, Signature, Products, Fill in the blank fields and etc. Furthermore, almost all published widgets are developed and maintained by Jotform even those widgets with integrations from 3rd party services like Adobe Sign, DocuSign, and more, and we also allow our users to create their own private widgets too.
If you think there's any form control that we overlooked, let us know at https://www.jotform.com/contact/ and we would be happy to forward it to our developers for future implementation. Thank you!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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