JotForm Pricing Plan & Cost Guide

JotForm

Robust forms that work anywhere

4.56/5 (483 reviews)

JotForm Pricing

Starting from: $19.00

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)

Free 100 form submissions/month. You can even stretch the limit to 200 without paying. If you need more submissions the price starts from $19/month.

Competitors Pricing

inSided

Starting from: 900.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

QuickFill

Starting from: 100.00
Pricing model: One Time License, Subscription
Free Trial: Available (No Credit Card required)

B2B Wave

Starting from: 60.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Site Search 360

Starting from: 9.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

JotForm Pricing Reviews

Pros
  • And the amazing thing to me is, the forms look stunning on desktops, tablets and mobile devices.Christopher K.Read the full review
  • Free version is robust, but paid version is affordable, unlocking more great features. In a matter of minutes, create professional forms that can be integrated into emails and websites.Timothy G.Read the full review
  • The best part about JotForm is how easy it is to use - with drag and drop options, excellent customer support, and regular updates to improve building the forms.Ashley S.Read the full review
Cons
  • I found a couple different options that were honestly quite terrible, with very antiquated-looking and difficult-to-customize interfaces. And then I came across JotForm.Kalina B.Read the full review
  • We contacted support (which is only possible via a Q&A forum, no email or phone line available) who told us the problem would be passed to the developers and be looked at.Athi K.Read the full review
  • There are complaints about it being an unreliable tool to process payments, and about the poor CS. While experiencing none of that myself, it's worth taking a look into.Verified ReviewerRead the full review
96%
recommended this to a friend or a colleague

25 reviewers had the following to say about JotForm's pricing:

Destinee Prater

Amazing!

Used daily for less than 6 months
Reviewed 2020-06-07
Review Source: Capterra

Amazing!

Pros
Jotform has helped me expand my business so much. Very recommended

Cons
The pricing could be a little bit cheaper. I don't like paying the amount of money even though its a great service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Anonymous

JotForm: A Review

Used weekly for 2+ years
Reviewed 2018-10-28
Review Source: Capterra

Pros
Easy drag and drop interface, appearance is customizable, allows CSS to override any default styles.

Cons
Pricing for tier where you can process payment from clients has increased over the years. Not as cheap as it used to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Michael L.

Very powerful tool

Reviewed 2013-05-07
Review Source: GetApp

Extremely impressed with JotForm. The only negative is that most of the built-in designs look a bit canned, but for me this isn't a problem at all--you have total control over the form's CSS, allowing you to make it look any way you like. This level of control is rare for hosted services like this, so I see it as the best of both worlds. I saw one negative review that talked about the weak data analysis tools on the backend. I can't say whether that's true (as I haven't really explored them), but I've found that it's extremely easy to output results to Excel, and what more do you need? Excel is going to trump any hosted service in terms of data analysis capability. In fact, JotForm made it easy for me to set up my form so submissions automatically populate a Google Doc Spreadsheet as they come in.

Pros
Totally customizable Free/cheap No ads/branding

Cons
Premade designs leave something to be desired

Rating breakdown

Minimize review

Milan Donovan

Started very happy, ended very deceived...

Reviewed 2012-06-26
Review Source: GetApp

I am so very deceived with jotforms... Great to use, easy to integrate but when you have finished your survey and having all information to analyse now, just try their visual report, soooooo amateur and inefficient. What is the use of allowing user to collect huge amount of data and then not being able to express them optimally. As mush as the facilities to create forms etc are professional, as much as the reporting is amateur :(! I am very deceived and would not advise to anyone sorry...

Pros
User friendly Easy to integrate Quite cheap Nice interface

Cons
Very poor and amateur reporting Due to above it is useless to use such software because eventually we won`t even be able to use optimally data collected.

Rating breakdown

Minimize review

Larry Smith

Very good product

Reviewed 2016-04-16
Review Source: GetApp

Jotform is great. I've been using it for years for multiple uses over a variety of different websites. Going on about 5 years now without any issues. 10/10

Pros
Great customer support, great forms.

Cons
Perhaps the price is a bit expensive.

Rating breakdown

Value for money
Ease of use
Customer support

Minimize review

Pablo Osorio da Silva

Great app for your Forms

Reviewed 2016-03-15
Review Source: GetApp

All usual options are included as field validation, conditional jumps or file attachments. All of this in a great package price that you won't get on other options, for what I consider this one of the best value for money online form buillder

Pros
All common options Great price Support

Cons
Not so up to date look and feel Need admin support to move forms between accounts

Rating breakdown

Value for money
Ease of use
Customer support

Minimize review

Brittani Hull

Best Form software I have ever used

Used daily for 1-2 years
Reviewed 2018-08-01
Review Source: Capterra

I can add forms to my website, landing pages, blogs and monthly reports, as well as, accepting payments.

Pros
Jotform is a great software to create any time of forms for your company. Payment, intake, evaluation, survey the options are endless.

Cons
You have a limit on how many submissions you can have with the free version. However you can upgrade for an affordable price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Caleb Tester

Super Clunky To Use

Used weekly for less than 6 months
Reviewed 2019-02-18
Review Source: Capterra

Pros
It's pretty easy to use. It's very cheap. I like how fast it is to make a form.

Cons
It's super clunky, like using something made in Adobe Flash Player from the early 2000s. The colors and styles look about the same too.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 3/10

Minimize review

Maya Eid

Recommended

Used monthly for 1-2 years
Reviewed 2019-11-21
Review Source: Capterra

Overall, Jot Form is a great software to use when in need of creating professional forms.

Pros
What I like most about JotForm is that it allows me to create various forms for why small business quickly and professionally.

Cons
The thing I like least about JotForm is the price. I find the pricing packages a little expensive and would love to see some small options made available.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

mackenzie terrebonne

Best integrated system around

Used monthly for 2+ years
Reviewed 2020-01-14
Review Source: Capterra

I've used this for years. It's easy to use and set up. A bit pricy for limited use but for using it a lot its a great system.

Pros
The ease of use with pay pal and payment integration systems. The only way to do quick and easy forms for payment.

Cons
The cost is high if you are only using it for a handful of forms. It would be great to have a cheap $5 option for one form with under 10 entered a month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Michelle Goodwin

I wouldn't be able to run my business as smoothly as I do without these forms.

Used daily for 2+ years
Reviewed 2018-01-29
Review Source: Capterra

People interested in my services can be linked from social media directly to jotform and then into my inbox. Saves a lot of time in that I don't have to keep checking my Facebook posts and manually adding/sending emails.

Pros
Very user-friendly with many options - the only limit is your own creativity. You can customize the form to suit your brand in the designer section. Numerous automated email responses.

Cons
Recently the price upgrade doubled and the number of free forms allowed was reduced - this has placed limitations on what I could do with JotForm purely because I cannot afford the monthly fees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

John Egan

An easy to learn easy to apply app.

Reviewed 2017-01-23
Review Source: GetApp

We use forms quite a lot in our fundraising work. Jotform is very easy to use and has the ability to be customised so that even complex relationships can be established. And you can dress it up very easily, to make it look and feel the way you wish.

Pros
Easy to use, economical (sometimes free), customisable

Cons
None. I have found it simple and intuitive to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Aparna Patil

Easy Form building tool

Used occasionally for free trial
Reviewed 2018-11-02
Review Source: Capterra

Support is good.

Pros
Create field select options and style and you are ready to embeded your form i like the most, concept is very nice simple easy and worth it. Lots of integration.

Cons
Previous pricing is very awesome hope they bring the pricing back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Morgan Martin

Its a cheap product with basic abilities.

Used monthly for 1-2 years
Reviewed 2017-05-16
Review Source: Capterra

None

Pros
The product meets our basic needs, cheaply. We are a non-profit so we need to be able to utilize forms but don't have a large budget to make them fancy.

Cons
Absolutely no customer service available. User accounts are extremely confusing within the same company, if I create a file and share it, instead of sharing the file it creates a new folder in my colleagues account with my name so that they have to remember that I shared it with them in order to locate the file. Our administrator left the company and we have not been able to recover anything from her account because Jotform's customer service is non-existent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Daniel Arnold

Relatively low cost for a nice form with little setup required

Used monthly for 1-2 years
Reviewed 2019-04-12
Review Source: Capterra

We use this for registrations for events. The forms are very customizable and we haven't encountered anything that it can't overcome. The paid version is relatively inexpensive given the quality of the forms.

Pros
Forms look nice, function well. Easy to collaborate with multiple users. Relatively low cost for the ease of use and functionality.

Cons
Does not integrate well with the content management system we use for landing pages. There are multiple ways to input a form into your website, the easiest is a short javascript code. This produces some issues on our site, which require us to use the less easy version. We were unable to implement FB pixel or Google Analytic events into the stock confirmation page displayed by the forms. This was overcome by using Tag Manager to listen for form submission.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

Koya Harris

Saved time

Used monthly for 2+ years
Reviewed 2019-12-15
Review Source: Capterra

I use kitchen on my website so people can register online. It's good for that once you get your from set up them you can just paste your link into the website.

Pros
I loved that I could use jotform in a cheap website I made from a free site. I liked that I could customize the from to say eliminate some questions that I didn't want.

Cons
I did not like that it was not easy to use and to locate some of the functions and features. I'm pretty tech savvy and this was not as easy. Also I didn't like that I couldn't change the wording to what I wanted. All I could do was add, delete and swap stuff around.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

Minimize review

Anonymous

Great forms and analytics

Used daily for 6-12 months
Reviewed 2018-11-04
Review Source: GetApp

Pros
JotForm is a very easy and stylish way to embed questionnaires and other forms to your website or email blast. Analytics and visualization is what eventually helps with assessing the results.

Cons
JotForm is very limiting. While it's simple and stylish, you get a very low limit of answers on free plan. This pushes you towards an upgrade and I'm not sure that the benefits are actually worth the price.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

Minimize review

Anonymous

JotForm is quick and easy!

Reviewed 2016-04-18
Review Source: GetApp

Jotform is a quick and easy site for creating forms. I like the data collection but i wish i could select certain submissions and print them individually. Other then that jotform does what i need it to do. Other sites i have used cost too much an tend to have email issues.

Pros
Easy Quick Affordable

Cons
Submission management needs some work

Rating breakdown

Value for money
Ease of use
Customer support

Minimize review

Rob Sim

Awesome!

Reviewed 2013-05-20
Review Source: GetApp

Great app, with an awesome free plan! Recommended!

Pros
Great free plan great pricing once free plan isn't enough custom HTML

Cons
None

Rating breakdown

Minimize review

Jesse Clark

I use jotform for everything

Used daily for 2+ years
Reviewed 2019-04-05
Review Source: Capterra

I manage several clients forms under my account. This makes it easy for me to share and implement into their company online needs.

Pros
Jotform can be used for literally any type of form that is needed to capture information from any audience.

Cons
I was a little shocked when the pricing changed a year a two ago. The pricing is a little high for small businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Overpriced compared to better alternatives

Used occasionally for free trial
Reviewed 2020-04-02
Review Source: Capterra

It's a decent product, but I don't believe it's worth what they're asking.

Pros
It's a form software, and it works. It has some decent features, but nothing that really stands out – aside from HIPAA compliance if you need it (I didn't)

Cons
It's really expensive, with their top plan costing more in a single month than other, better (imo) alternatives cost in a year.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 0/10

Minimize review

Abby Sanders

Fast, efficient form tool for any website

Used monthly for 2+ years
Reviewed 2018-12-21
Review Source: Capterra

I've recommended Jotform to other small-medium businesses. It does what it does well, and is just about the lowest cost out there.

Pros
We used the free version of Jotform for about 2 years on our website to acquire leads. We eventually grew out of it and upgraded (very competitive price compared to other form tools). We embedded the forms in two different websites, using two different platforms. Very happy with the user end functionality, ability to customize, and overall capabilities. The form is always quick to load and it's easy to access inboxes and assign recipients.

Cons
Ideally, it would've been great to see more analytics on how people were using the forms. It also didn't always look great on mobile - certainly functional on a cell phone, but didn't snap to size quite as smoothly as I would have preferred.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

Minimize review

Anonymous

Excellent!

Used weekly for 6-12 months
Reviewed 2019-03-09
Review Source: GetApp

Pros
Super create for distributing surveys for my stats class

Cons
I find that the pricing is a little bit unfair

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Rushi Bhatt

Awesome For which is ready to integrate with many other Softwares

Used weekly for 1-2 years
Reviewed 2019-02-08
Review Source: Capterra

Very much Helpful when something Customized really quick needed like Payment Form, Survey form, Polling, Questioner for the Interview and many more places.

Pros
The Most easy way to Create any type of Form. - Many Options to add into the Options including the payment Method integration. - Great reporting for the Submitted Entries - It self has inbuilt Business Intelligence I have use for the Quick payment form in the Expo which Connects my Netbanx account so my Order flow system was taking 3 min to complete the order become 30 Seconds.

Cons
Price seems bit high for me else nothing Wrong at all.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

Colton Stowe

Multi use and easy to implement

Used monthly for 1-2 years
Reviewed 2019-03-29
Review Source: Capterra

We use jot form as a way to have customers sign a rental waiver electronically. We also use it as a pop up form on a landing page to obtain email subscribers. As a small business free forms like these can't be beat. It saves time and streamlines many processes and because it is easy to integrate with all our other programs it connects customers, employees and activities we do on a daily basis.

Pros
totally customizable forms, versatile and easy to set up, design and change, the pricing is really reasonable for how many forms/submissions you get per price level, it's integrable with platforms like Mailchimp, it has custom CSS so you can tailor it to your website or landing page.

Cons
The form design editor is really good but if you need fully custom form designs you will have to do it through CSS code because there are limits to the design editor. I wish there was a way to have a display image change when a "single choice" bubble selection was chosen.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

Minimize review