Lithium Communities Features

Lithium Communities

Social community management for driving brand conversations

4.5/5 (8 reviews)

Lithium Communities Feature Summary

  • Membership management
  • Forums
  • User profiles
  • Relationship management
  • Document / file management
  • Community management
  • Group management
  • Content sharing
  • Customer chat support
  • Blog
  • Group forums
  • Tagging options
  • Content management
  • Content moderation
  • Discussions / forums
  • Ideation / crowdsourcing
  • Website management
  • Gamification features
  • Personalized user profiles
  • Peer questions / answers
  • Crowdsourced knowledge
  • Customer analytics
  • Ratings and reviews
  • Photo and video support
  • Filtered views
  • Ideation
  • Participation incentives & rewards

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Lithium Communities Feature Reviews

7 reviewers had the following to say about Lithium Communities's features:

Anonymous
A verified reviewer

Easy enough to use for beginners and intermediate users.

2018-07-31

Pros

Lithium is a great social media management tool.

Cons

No complaints. Easy enough to use for beginners and intermediate users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Viviana Rondon Perez

a great help

2017-12-10

it allows to reach a greater number of users in an easy and fast way

Pros

is a great tool that facilitates social interaction on different platforms and with potential users

Cons

it could improve in refining the searches and increasing the limit of texts and images, however it has a great variety of functionalities

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Allison Fasching

Using Lithium? Consult an expert!

2018-08-16

Originally we started out using Lithium Communities, with our prepaid brands Boost & Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium.

Pros

There are so many tools, features and functions, that you can easily customize your community to meet your industry needs.

Cons

Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me. Search. The internal search tool works good, but there is room for improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great Software To Manage Community

2018-05-17

Pros

Lithium allows us to have 1-1 conversations with with our active consumer base, and also allows them to have interactions with one another.

Cons

However, my least favorite part of any software is integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Tharsanan Kurukulasingam

lithium community best for commercial support

2017-12-12

this product may introduce some kind of chatbot applications. soo that users easily interact with the product.

Pros

User interface and features that they are providing are very good.

Cons

I don't see any problems with the product. only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem. some times the suggested solution by the product may be very abstract so we have to consider what is our real problem and take decisions according to them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Karenny Pernalete

Verified Reviewer

The power of the web become the best complete community experience

2018-02-28

Pros

I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network.

Cons

We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
(Broadcast Media company, 10001+ employees)

Six years with Lithium Communities

2018-09-12

I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that.

Pros

It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.).

Cons

If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more