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Khoros Communities Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.25/10
Pros and cons
I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base.
Excellent success support services to help you get the most out of the product.
There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges.
This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.
For example, if two users have the same email address, it is difficult to change or delete one.
If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered.