Lucky Orange Reviews - Page 3

My favorite part about LuckyOrange is actually the surveys. We have gained great insights from our customers via the survey that shows on our cart page and offers a small discount in exchange for the customers' thoughts.

The "Watch" feature is pretty glitchy and slow, and also doesn't show a lot of information on the page, most likely due to other apps interfering, but annoying nonetheless.

We appreciate your review, Josh! Surveys are such an incredible asset to a website, and we are thrilled to hear that you've been enjoying them! Have you had a chance to try our new multiple question surveys? We also offer personalized 15-minute introduction calls to help our users get more from their Lucky Orange, and we would highly recommend it. You can sign up for it here: https://calendly.com/lucky_orange_onboarding/15-minutes-new. We look forward to hearing from you soon, and thank you again for your review! Cheers - Bradley from Lucky Orange

This isn't a service that is used with real urgency at this time. However, it useful to see how individuals interact with our website and to watch how they navigate around the site. Definitely useful.

I have noticed very occasionally that data isn't accurate. An example would be not actually recording any conversions. Not paid too much attention to that recently, but maybe something to keep an eye out for.

Thanks for taking the time to leave us your feedback, James. We appreciate your honesty and insight. It's amazing what a difference visitor behavior can make, especially in finding areas on your website to improve or address. Regarding the data accuracy, have you had a chance to reach out to our support team (support@luckyorange.com)? We would be more than happy to take a look and investigate potential issues further. Cheers - Bradley from Lucky Orange

I like the simplicity of setting it up and the clear visualization of the data.

I didn't like the funnel-building experience, as it has been a bit too complicated for me.

Thanks for leaving us a review! We love to hear that Lucky Orange has been the tool you need to dive into visitor insights to understand what they are doing and experiencing on your website. Google Analytics is a great tool, but you’re left to connect the analytic “dots” to make sense of your traffic. Lucky Orange paints the entire picture for you instead! Regarding your comments about funnels, I would be more than happy to walk you through our funnels, how to set them up and how to understand the results. Simply reply to my last email to set up a time to meet. I look forward to hearing from you, and thanks again for your review! Cheers - Emilia from Lucky Orange

I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.

I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data.

Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps...

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I love many things about Lucky Orange....For one, I can see a bunch of important data about a user session in one place, what pages they visited, their dwell time, their entrance + exit pages, what device they used etc.

Had to think about this, as its pretty much my fav tool.....I have no complaints really.

I like the fact that you can view live visitors, view they're live shopping carts ect.

Sometimes it does not give a picture of the recording and seems like it misses some of the recording

Thank you so much for your review! Love to hear that we can wow you with our technology, especially with our Live View and Session Recordings. Nothing feels better than finding ways that make your customer experience better than ever. We appreciate your feedback on your experience, and we've shared it with our team to resolve those issues. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange

Seeing what the client is reffering to and having the option to help them in that particular time.

They have a few different highlights that are not satisfactory of how they incorporate with different stages.

Nothing feels better than finding ways to make your customers experience better than ever. Seeing what your customers' experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! We're here if you have any questions. Cheers - Justin from Lucky Orange

I love that I can watch my customer journeys in real time. It's so helpful for UX design, product development and buyer intent tracking.

I wish I didn't have to pay for it because I'm an early-stage start-up but it's a service worth paying for.

Thank you for your review! We're happy to hear that watching real-time customer journeys has been helpful for your UX design, product development, and buyer intent tracking. Providing you with actionable insights is what we aim for. Thanks again for your review, and happy tracking! Cheers - Bradley from Lucky Orange

I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.

We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.

Thanks for taking the time to leave your feedback, Jill. Our support team will like to investigate more about your CRM connection issues. At your earliest convenience, send an email to support@luckyorange.com to get the conversation started. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange

The ability to monitor user movement through my website

I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites.

We truly appreciate your review and feedback on Lucky Orange's capabilities. Monitoring user movement is indeed crucial for understanding and optimizing the user journey. We're always looking for ways to enhance our features, and your feedback about the reverse IP lookup is noted. Our goal is to provide the best tools and insights to our users, and we're committed to continuous improvement. Thank you for choosing Lucky Orange, and we're here to assist should you have any questions! Cheers - Bradley from Lucky Orange

I had been aware of Lucky Orange and its purpose for some time before deciding to purchase it for our Shopify store. Heatmaps can easily be considered an essential piece of tracking software for an e-commerce site, and Lucky Orange does it well. Their analytics are mostly redundant because of Google Analytics, but for their speciality, LO is great. It visualizes visitor data into something to be interpreted and acted upon.

The current system of the heatmap loading over the page can confused people. Also, the heatmap is the big kahuna of Lucky Orange so don't hide it as some random tab! Some assume the app failed. Perhaps a more prominent indication of where the heatmap will go.

Easy to use, easy to understand, unlike Google Analytics which is near impossible to understand, L.O. give me more data that is more applicable to what we need to know and understand.

Hidden cool things/data that may be hard to find as a new user

We appreciate the time you took to leave us a review! Our team is thrilled that we've earned your praise as being both the best and user-friendly! We strive to make visitor behavior accessible to all, regardless of their experience and background. As you mentioned, GA4 data can be difficult to understand, which can lead to misleading interpretations. When you can see what someone really does on your website, you don't have to guess what happened. Regarding hidden data, we would be happy to take you on a tour of the app! We offer this free walkthrough to all our users to introduce them to our 20+ features and answer any questions. Thanks again for stumbling upon our tool, and we're here if you need anything! Cheers - Emilia from Lucky Orange

I like being able see the decision making process users were using when navigating the site.

I had to watch tutorials and sit in on a webinar to understand how to use it. Would have likes a Starter Tutorial for Dummies. I am a novice and the service was recommended by our developer.

We appreciate the time you took to leave us a review, Josh! Love that you’ve been able to gain so much insight from watching visitors. Getting the front row seat to what people experience makes all the difference. Regarding your feedback for a starter tutorial, we provide all users with a free walkthrough with one of our experts to help you get to know Lucky Orange, how to get the most out of our features and answer any questions you have. We would be happy to get your walkthrough scheduled, so please reply to my last email to get that booked! You’ll be able to find the best time that works in your schedule. Again, thank you for your review, and don’t hesitate to reach out if you need anything in the meantime! Cheers - Justin from Lucky Orange

The stats the website can provide, as in total views, where they come from, and the different segmentation it can provide (by time, by location, by browser, etc)

The learning curve so far has been a bit steeper than expected. It's not a bad thing per se, but to truly make the most of the analytics it provides requires time and effort and even then I am a bit unsure if I am underutilizing the tool.

Thanks for sharing the Lucky Orange love, Christoffer (or as you prefer to be known, "He who handles Lucky Orange from now on"). We love that Lucky Orange has been able to provide you with the visitor behavior insights you need to improve your website. Regarding the learning curve, our team would be happy to walk you through our app and answer any questions you may have. To schedule your app tour, simply respond to my last email, and we'll work with your schedule to find time to connect. Thanks again for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange

I love that I can watch in real time and/or review after the fact. I can turn off "idle" time so that I can see how people were interacting without wasting my time watching long pauses. But at the same time I can see where people are pausing and try to figure out why.

There's nothing not to like about this software! If it were possible to have the recording start immediately, they would be nice but I believe this is just a limitation of the internet, so sometimes it takes a moment or two before recording starts.

Thank you for such kind words! Watching sessions to discover pain points your customers are having and being able to address them is invaluable. Thanks again for sharing the Lucky Orange love, we're always here should you need anything! Cheers - Bradley from Lucky Orange

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

They recently launched a new version which I didn't like and I am still using the old one.

Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics. Regular email reports are incredibly helpful.

Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.

Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking! Cheers - Justin from Lucky Orange

Ease of use, great ui, captures relevant information

Loading speed of the video's on mobile. Also sometimes it does not capture any video. Need a way to easily pull in button clicks and events.

Thanks for leaving us a review, Gerald! We love that you've been enjoying Lucky Orange. Visitor behavior is invaluable when you're improving your customer experience and website. Regarding your mobile experience, our app is optimized for viewing recordings on desktop. Regarding not all visitors being captured, there are many reasons why we were unable to track their session, such as the visitor navigating before your site fully loads. We would be more than happy to connect to look at what you're experiencing and walk you through how to use Lucky Orange to track events. Please send an email to support@luckyorange.com referencing this review to get the conversation started. We look forward to hearing from you soon! Cheers - Kelsey from Lucky Orange

Easy to use, good analytics tool, gives me insights.

Slow down website but that isnt really an issue anymore

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Cheers - Bradley from Lucky Orange

You can see what the users did on your landing or webpage or web app, just like a video. You see where it clicked and notice any strange behavior that could be improved on your side to avoid it.

The time it stores your data... with the small plan you get a month, you can add additional months incresing the price of the plan. Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups)

The best app out there and the most cheap to start over.

No nothing.I dont have anything to say that i dont like in lucky orange .

We're delighted to hear that you find Lucky Orange to be the best app out there and affordable to start with! We're glad there's nothing you don't like about our tool. Thank you for your positive review and for choosing Lucky Orange! We're here should you need anything! Cheers - Bradley from Lucky Orange

Our business uses a few website trackers to ensure that we are getting the attention of many guest/groups. We like to use Lucky Orange for its session recordings that allows us to view the number of guest that click on our site.

There has been a pattern with similar recordings being kept, increasing duplicate recordings. It would help if recordings had some sort of filter to avoid duplicating and saving data.

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what people do and experience can make such a difference for your website. Regarding your suggestion to reduce duplicate recordings, could you please send an email to support@luckyorange.com referencing this review? We value your feedback and want to learn more about your suggestion. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Kelsey from Lucky Orange

I enjoy watching the heatmaps and all the analytics.

Still a new product so some occasional glitches.

Thank you for your positive feedback! We're glad you're enjoying our heatmapping tool and finding value in watching the heatmaps and analytics. We appreciate your recommendation, and we're here should you need anything. Cheers - Bradley from Lucky Orange