Lucky Orange Reviews - Page 4

I like the easy of use when looking at landing pages, heat maps and the chat box.

I wish I knew more of the features offered. The company's face to face tutorial is decent but pretty short. I am working my way through more YouTube tutorials to better utilize this product.

Thank you for taking the time to leave us a review, Sarah! We're happy to hear that Lucky Orange has been able to let you optimize your landing pages and connect with your visitors. Per your feedback about tutorials, have you been able to schedule a personal onboarding call? This is a 100% free service we offer all visitors to better understand Lucky Orange and to answer your questions. You can set...

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The heatmaps if only I would use them more.

I honestly have trouble trying to figure out how to get more info. besides the heat maps.

We appreciate your review, LeeAnn! It’s great to hear that you’ve enjoyed using heatmaps to grow your business, and we would love to help you get even more out of Lucky Orange. We offer a complimentary 15-minute walkthrough of Lucky Orange with one of our experts. During this tour, we’ll make sure you know how to make the most out of our 20+ features, including session recordings, conversion funnels...

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The heatmaps are awesome because they show exactly where users are most engaged across desktop, tablet and mobile devices. The funnel completion stats are another highlight—they clearly show where people are dropping off in the process. Overall, Lucky Orange makes it easy to understand and enhance user experience, leading to better conversions.

I think one area with some room for improvement is the scroll screenshots. Sometimes they don’t load correctly and can take a while to generate, which can be a bit inconvenient.

Thanks for sharing the Lucky Orange love! Heatmaps and conversion funnels offer so much valuable insight to help you improve your website. Getting that front row experience to see how your customers use your website makes all the difference in growing your business! Regarding scroll screenshots, could you please send an email to support@luckyorange.com? We want to research your experience and gather your feedback. Our team values user feedback like yours, and we would appreciate it! Thanks for your review, and we're here if you need anything! Cheers - Jordan from Lucky Orange

Their visitor video recording tool is the best on the market.

Luckyorange doesn't catch all of the visitors. Their UI was outdated, but now they changed it.

Thank you so much for leaving us a review! We're happy you find so much value in our Session Recording tool. Please don't hesitate to reach out if there's anything we can help you with. Cheers - Bradley from Lucky Orange

The daily reports that we receive gives a great overview.

Nothing that we have least liked about the lucky orange so far, great add on.

Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again for your review! Cheers - Kelsey from Lucky Orange

We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless

I would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition.

Being able to see exactly what our site visitors do on our site is a game changer! We are able to determine pain points on our site and understand how to make our site experience better for the average visitor. It is so helpful to have real perspectives shown.

Overall we have been satisfied with Lucky Orange and have no complaints at this time.

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Jordan from Lucky Orange

The possibility to view the costumer journey

Maybe some lag in the live view; and the possibility to not see the check-out experience

We appreciate your review, Matteo! We’re so glad that Lucky Orange has been so useful for you and your business. Getting the full view of a customer’s journey from landing page to conversion is invaluable, and it provides that front row view to see exactly what they’re experiencing. Regarding not seeing the checkout experience, this is often the result of platform restrictions, such as Shopify. However,...

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A very big improvement for analyics software, you can see your website through visitors eyes, and control what they should see. A great tool for understanting where your advertising money go, and you can learn so much more from UX design to targeting ppc or social media, every channel matters, every improvement moves the bottom line from red to green.

The free trial was great, if I am not mistaken one free month. Sometimes the live function does not work properly, that being said I did work more with recordings.

It is one of the best softwares for website improvement, you can use it for funnels and recordings and for UX design. In order tosee your sinkholes where your customers alrea leaving your checkout process.

The recordings may need improvement, depending on the device the user uses, the mobile it shows the desktop version of the site, but not always.

Until I knew this tool, I had no idea that there was something similar. Lucky Orange allowed a more careful analysis of my company's website, we began to analyze the days of major visits, heatmaps and frequency of visits, to determine the best moments to publish some sales.

At first we had difficulty to understand that we would need to disable the IP's of the internal PC's of the University, not to have "false numbers". This caused some confusion, but nothing that would hinder the use of the tool.

The first time I see live users entering my site and I see the areas visited and the one avoided suddenly it's an extraordinary tool to develop your online business

the implementation the first time you had to ask for help, and just after everything is intuitive

Thank you for leaving us a review! Great to hear that you're using our tools to help grow your online business. We're here if you need anything! Cheers - Bradley from Lucky Orange

The software allows tracking to determine the 'hot' spots on your website. We have watched video of a visitors movements through the site to help us determine issues with our marketing presentation on specific products. As we watch some of the screen video, we can make informed decisions about what customers struggle with while navigating through the site. This is easy to implement on a WordPress website with their plugin.

Sometimes we wonder if there are some privacy issues that we should be concerned about. While Lucky Orange does a good job of masking form inputs so we can't see credit card entry, etc., we think people should be made more aware that their action on the site is being watched after they are done.

One of my favorite things about Lucky Orange is the fact that early in the morning, I get a report on the number of visits my site had the day before.

Sometimes I can't see a visitor's screen in real time. This functionality is important for understanding if some products are good visibility and attracting people's attention.

a very capable product with a bit of a learning curve, but anything worth it's salt will have that. They've got great customer support that proactively reaches out to address issues or concerns you have. Great team. Love what they're up to.

Again, the learning curve. But if you leverage their support, and make sure you carve out the time to dedicate to the tool, you're good.

Thank you so much for your review, Joe! This is music to our ears. We love to see how Lucky Orange has been able to surpass your expectations in so many ways. We take pride in providing the best onboarding, technology and support for all of our users. Thank you again for your sharing the Lucky Orange love, and we're here should you need anything! Cheers - Bradley from Lucky Orange

It was easy to implement and the data gives us a feel for how we are doing.

We don't have any real cons that I am aware of.

We are absolutely delighted to hear that Lucky Orange is providing you with the insights you need to optimize your website and grow your business. We strive to make Lucky Orange easy to install and use. Thanks for taking the time to leave us a review, and we're here if you need anything! Cheers - Jordan from Lucky Orange

This data is surely helpful -- it's just difficult for someone to ramp up to really understanding it enough to unpack the data and employ it. Right now, all I see is what page people visit most. Well, okay, but Shopify tells me that, too. Really would help if there was an onboarding video of about 2-3 minutes that explains how to best use Lucky Orange and deploy the data for improved customer experiences.

See above: Opaque. Hard to understand how it's actually helpful in a GRANULAR way. Not just the 30,000 foot viewpoint.

Hi Sibella - We're sorry to hear you had a tough time figuring out how to use Lucky Orange, but we can help with that! We offer a free 15-minute onboarding call to all of our customers to help you get the most value out of Lucky Orange. And since you're on Shopify, our support team can show you some unique ways you can see your Shopify data within Lucky Orange. You can book your onboarding call through this link https://calendly.com/lucky_orange_onboarding/15-minutes-new. We also have an overview video of Lucky Orange that you might find helpful, too: https://help-preview.luckyorange.com/article/260-lucky-orange-overview-video - Bradley with Lucky Orange

Here at Forthgear, we use Lucky Orange to find opportunities for business development and an optimized user experience.

From our experience, everything was very easy to setup and use.

Thank you for your review, Mark! We love helping our customers get access to that visitor experience to grow your website and business. Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Bradley from Lucky Orange

Easy to set up and use. Does a good job.

Page visit/heatmapping limits can get in the way sometimes. Would be nice if it was easier to exclude certain pages to not waste capacity. I didn't hold this against them in the review, as we are on the lower tier so it is understood that there are going to be limits.

Thank you for the five-star review and feedback! It's important to us to continue to grow and evolve alongside our customer's businesses, so we're glad you've noticed. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange

simple user interface an ability to finf vital data quickly, traffic sources

pricing is decent except when you want to add more sites, Can get expensive quick

Thank you for such kind words, Craige! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we're here if you have any questions! Cheers - Bradley from Lucky Orange

This software combines many useful tools to boost sales and marketing activities.

Agents and chat sometimes stay offline. And sometimes is slow maybe because we use it from Eastern Europe.

We're glad you've been able to use our insights into visitor behavior to make a positive impact across your website and business. Love to see Lucky Orange helped you grow your business. We've also passed your feedback to our support team. Thanks for your review and happy tracking! Cheers - Bradley from Lucky Orange

The real time analysis and also the ability to track back into online user history and direct paths is really fantastic.

There could be some prompts to easily get into certain milestones as opposed to having to navigate

Thank you for the five-star review and feedback! We agree, there is nothing quite like watching a visitor convert on your site. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange

This software helps me spot the possible mistakes or malfunctions in our online store. I have changed numerous things on the store because of noticing them on Lucky Orange.

I don't have enough time to watch it all :-D

Thank you for the five-star review and recommendation! So glad you've been able to discover key insights about your visitor's behavior and make meaningful changes. As you continue to dive deeper into optimizing your website, please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange