Lucky Orange Reviews - Page 5

I like how I am alerted when someone visits my website including their location and how I can chat with them real time.

Currently I have nothing that I do not like.

Thank you for the five-star review! Thrilled to hear that Lucky Orange has become a "secret weapon" for your online business. Please don't hesitate to reach out if there's anything else we can help you with! Happy tracking! Cheers - Bradley from Lucky Orange

Data visualisation is excellent, UI is very easy to navigate, and installation is very easy.

Would love the ability to export dashboard analytics into a csv or pdf would be nice

Thank you for taking the time to leave us a review, Kev! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We love to impress our users with our technology, and are glad to be part of your website's journey. Cheers - Bradley from Lucky Orange

The critical features I use are the heat map, click map, and screen recording tools.

I think the thing I like least about Lucky Orange is that they offer a lot of other tools that I don't use or care about which can make navigation around the dashboard a tad bit more complicated, but it's a minor complaint.

We're thrilled to hear that Lucky Orange has enabled you to better manage your website content by providing visibility into click and scroll behavior. Understanding how users interact with your pages is crucial, and we're glad our tool has been a game-changer for you. Thank you for your support! We're here should you need anything. Cheers - Bradley from Lucky Orange

I like the visitor section as this helps us to understand where our website visitors go before converting and what channel they come from.

I would like options to have fewer features I think, as many of the features aren't used by us, so a modular subscription service would maybe attract more customers who don't want all the features.

Thank you so much for the review and feedback! It's great to hear that you use the Visitor's table to identify the source of where your visitors come from. Using Session recordings alongside our other tools like Surveys can help you uncover deeper insight into your visitors' behavior. Please don't hesitate to reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange

Lucky Orange's daily email updates are a great way to stay informed about traffic to our site. Their chat has allowed us to connect with consumers in real time and to provide them invaluable support and critical information, and their recordings have helped us identify performance issues on our site. Their customer service team is also incredibly responsive and helpful.

We have not experienced any significant issues while working with Lucky Orange.

Thank you for this five-star review, Katie! Love to hear that you've been able to get so much value from our daily email updates, live chat and recordings. It sounds like you've been able to dive right into the insights and find ways that improve your website and customer experience. Being able to understand your customers to make improvements that clear up navigation pain points and create a better experience is extremely rewarding. Don't hesitate to reach out should I or my team be able to assist you in any way. Happy tracking! Cheers - Justin from Lucky Orange

Desde alguns anos que utilizo e são sempre atenciosos fazendo o seu melhor.Muito útil para quem tem blog ou site online profissional. Recomendo.

Nada a relatar de contra. Porém gostava mais da versão antiga. Era mais fácil de visualizar e fazer tudo o que é preciso.

Thank you for the review and recommendation! Getting a front seat to your customers' online interactions can play a crucial role in the growth of your business. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange

It's easy. Easy to set up. Easy to use. Easy to teach. And so feature-rich. It can help you make better UX decisions on your website. The customer service is great. The onboarding is easy. And Lucky Orange has tons of notes on their blog to help you learn the tool.

You'll have to spend time planning how to take advantage of all the extra features. Not a bad thing realy.

These are words we love to hear, Grant! "Easy" is something we pride ourselves on; as our founders have always said, you shouldn't need a PhD in Analytics or a huge budget to be able analyze your traffic and improve your website. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and don't hesitate to reach out should you need any assistance! Cheers - Bradley from Lucky Orange

1. Lets you track website visitors as per the region/device etc 2. The best feature of the Lucky Orange is that it records user sessions to help the marketing team understand what feature etc needs to be present where. 3. Similar to the second point, dynamic heatmaps provide data on the user movement on the screen(lets you design the webpage accordingly, A/B test CTA buttons) and so on 4. Keep tracks of conversion funnel and other metrics in real time

1. Because I had read up on the product long back and knew what I was looking for, it wasn't complicated for me. However, the website could use a bit of redesign to give it a more relaxed appeal. 2. Dashboard needs a little tweaking from UI/UX perspective

I love the ease of use and overall accurate analytics

only stores up to 30 days of reviews, would be nice to have at least 1 year to get a better understanding of trends

Thank you for your review, Ricky! Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. We also provide extended data storage plans that can store your data for up to a year, and I'm here to chat if you want to learn more. Thank you for letting us be a part of your website's journey, and we look forward to continuing to work with you! Cheers - Justin from Lucky Orange

Very easy to use interface and even the funnel feature is very useful for e-commerce.

I don't see a lot of cons, but maybe adding things like angry clicks is a good idea.

Glad to hear you've been able to get such use from dynamic heatmaps, conversion funnels and the rest of Lucky Orange features! We love giving our users the tools to grow their businesses and improve their websites. Thanks for your feedback and happy tracking! Cheers - Justin from Lucky Orange

Their video recording tool is the best one as we can easily analyse user behaviour

Some of the recording this tool not able to record , don't know but if 100 users will come to my website then it shows only 87 recordings

It is easy to use and I can quickly see how users are interacting with our pages.

I don't know that I have any cons at the moment. It does what I need it to do.

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review, and we're here if you have any questions! Cheers - Emilia from Lucky Orange

His website monitoring was the reason I used this software in the first place, so that I could optimize my website in a more targeted way. After using it, I found that his page dwell time feature is very good and allows me to find valuable visitors. But for some reason, the new version doesn't have this feature.

Add the "time on page" feature in the new version

These are words that we love to hear, Kevin! The more you learn about your visitors and what they experience, the more you can spot those conversion potholes and address them before they cost you more sales. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions! Cheers - Bradley from Lucky Orange

Easy to use and friendly UX framework. Functions also very useful and accurate.

Maybe integrations could be more. They will update this soon I hope.

These are the words we love to hear! Seeing what your customers do on your website can make all the difference in optimizing conversions. Thank you for your feedback! Let us know if there's anything we can help you with! Cheers - Bradley from Lucky Orange

I can watch behaving of the customers which is very helpful for me and enable me to do improvements of my online store.

Very happy with everything so far. Only set up some things as Funnels is little bit hard for me as I am doing everything by my self and don't have much experience with this.

These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. If you need any help with funnels, send an email over to support@luckyorange.com or schedule a personal onboarding call at https://calendly.com/lucky_orange_onboarding/15-minutes-new to connect with our team. This call is a free service we provide to all our users to help them get more from their Lucky Orange and get questions like your funnel questions answered. Thank you for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Happy tracking! Cheers - Bradley from Lucky Orange

Lucky Orange is easy to use and easy to teach. It helps me to check the traffic and to understand the user's behavior.

I have been using Lucky orange for over 6 years and I didn't find anything bad about it until now.

Thank you for taking the time to leave a review! Diving into visitor behavior to identify ways to improve your Website is invaluable to growing your business. We appreciate your review. Let us know if you have any questions! Cheers - Bradley from Lucky Orange

I've been using it for years in various roles I've had. I love how easy it is to see how visitors use our software.

There isn't anything I dislike about Lucky Orange.

Thanks for the review, Jennifer! We've passed it along to our sales and development teams to share the love. Nothing feels better than finding ways that make your customer experience better than ever. Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Always here if you need anything from our team. Cheers - Bradley from Lucky Orange

Lucky Orange gives insights that are not to be generated as easily and as quickly elsewhere.

I need to drive the success of the insights ie. it requires my time. The most precious commodity

Thanks for your review, Miffy! We love that Lucky Orange gives you the insight you need to find ways to make your website and conversions better than ever. I also have good news regarding your comment about the time commitment visitor behavior can take. We hear you! Our users have busy lives, and time is indeed very precious. In response to this, we have just launched a new tool called Discovery. Using...

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I love that I can see how people interact from my website, when people come back ,if there is any problem with the flow of the website.

The heatmaps do not work well with Firefox but they work with Chrome ok. The rest is great, maybe I would add when I am seeing the visitors videos where they are coming from on the side panel.

Thank you for leaving us a review! We're thrilled you have used our tools to understand how your visitors navigate your website. Please don't hesitate to reach out if there's anything we can help you with! Check out our blog or youtube channel for tips on getting the most out of Lucky Orange. Cheers - Bradley from Lucky Orange

Very impressed with the depth of data and analytics offered by LuckyOrange, especially the specific information on who is viewing your website. Looking forward to utilizing more in depth.

Nothing yet. I am still learning how to utilize the platform and haven't found anything I do not like...yet.

Thank you for your kind words! We're thrilled to hear that you're impressed with the depth of data and analytics provided by Lucky Orange. We love to impress our users with our technology and support. Thank again for your review, and we're here should you need anything! Cheers - Jordan from Lucky Orange

I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration. We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great. We are considering how this can help us reach and connect with our visitors.

It feels invasive (on behalf of the visitor) at first. There's a lot revealed in watching users in real-time. The information we've learned has been crucial to fixing our website though. A strong and transparent privacy policy is a must with this product.

So far I am liking the clean user interface and the wordings / language is clear and helpful (and friendly) and the UX is easy to understand and engage and easy to find what features I am looking for.

The CART OVERVIEW in the Customer View is NOT showing if their is any products left / abandoned in the customer cart - this feature I understand you are working on and would be great to see.

We are thrilled to hear that you are happy with our product and overall experience! Thank you for leaving us a five-star review and for sharing your feedback! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange

Team support is excellent. Products perform as advertised. Information is highly assistive in supporting usage of and conversion inside of the web page.

Some pre-built filters and tools are not universally applicable (i.e. many "angry customers" are not actually angry, etc...)

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. We love to impress our users with our technology and support. Thank you for your review! We’re here if you need anything else. Cheers - Bradley from Lucky Orange