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Lucky Orange
All-in-one conversion optimization suite for website owners
Recommended
Verified reviewer
Executive Office, 51-200 employees
Used daily for less than 6 months
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I have loved this software and am considering adding it to all of our organization's websites for the upcoming year. It is reasonably priced and you get so much out of it for both web and marketing strategies. It had helped build a much richer story beyond our Google Analytics dashboards!
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration. We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great. We are considering how this can help us reach and connect with our visitors.
It feels invasive (on behalf of the visitor) at first. There's a lot revealed in watching users in real-time. The information we've learned has been crucial to fixing our website though. A strong and transparent privacy policy is a must with this product.
Brett D.
Consumer Goods, 1-10 employees
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Happy - will like to continue subscription going forward.
So far I am liking the clean user interface and the wordings / language is clear and helpful (and friendly) and the UX is easy to understand and engage and easy to find what features I am looking for.
The CART OVERVIEW in the Customer View is NOT showing if their is any products left / abandoned in the customer cart - this feature I understand you are working on and would be great to see.
We are thrilled to hear that you are happy with our product and overall experience! Thank you for leaving us a five-star review and for sharing your feedback! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange
Alexander C.
Financial Services, 51-200 employees
Used daily for less than 6 months
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Team support is excellent. Products perform as advertised. Information is highly assistive in supporting usage of and conversion inside of the web page.
Some pre-built filters and tools are not universally applicable (i.e. many "angry customers" are not actually angry, etc...)
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. We love to impress our users with our technology and support. Thank you for your review! We’re here if you need anything else. Cheers - Bradley from Lucky Orange
dan w.
Computer Software, 201-500 employees
Used daily for 1-2 years
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I have used Lucky Orange for 2+ years and i could not recommend them enough. All the tools are so helpful. I use the Visitor Recordings and Heatmaps the most. I tried other companies, but their product worked the best out of the box, and support was great to work with too. give them a try -- you wont regret it!
The dynamic heatmaps, Visitor recordings and chat
so far- it has been great. wish i had more time to use it in the day
Kateřina V.
Hospital & Health Care, 1,001-5,000 employees
Used weekly for 6-12 months
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Website optimization tool which provides wide range of features to improve the performance of website.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
The tool is quite expensive but I believe that it is worth int when you use all the features the tool provides.
Thank you for taking the time to leave us a review! Great to hear that you find our product user-friendly and have had a good experience with our Support. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange
Tatyana B.
Real Estate, 11-50 employees
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Positive. Need to use the system more. I would like to know how to use the data for website analytics and am not familiar with the platform enough to do this yet.
That it integrates with Hubspot so that the website analytics data can be associated with each contact in our CRM.
Not sure yet. Need to use the system more.
Thank you for highlighting the pros of Lucky Orange, including our integration with HubSpot. Visitor behavior makes such a difference, especially when you can access it directly from the contact's timeline in HubSpot. We're here to help you make the most of the data and utilize it for website analytics. When you get the chance, book your free 15-minute onboarding call here: https://calendly.com/lucky_orange_onboarding/15minutes. This isn't a sales call but rather a way for you to get those questions answered. Hope to talk with you soon! Cheers - Bradley from Lucky Orange
Angel A.
Retail, self-employed
Used daily for less than 6 months
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Lucky Orange is an awesome app. It was one of the first apps I installed in my site so that I can immediately improve my site based on user recorded feedback.
I love watching the recordings as my customers travel around my site. I love the chat feature as well.
I used the previous version of this app in a previous store. I prefer the look and feel of the previous version when it comes to the visitors page. I was able to easily see which recordings I already watched. With this version, there is no indication distinguishing between a watched and an not watched recording.
Thank you for the five-star review! I'll pass your feedback along to the rest of the team. Thrilled to hear that you've optimized your site based on Lucky Orange data. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange
Asad A.
Automotive, 1-10 employees
Used weekly for 1-2 years
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Excellent support from [sensitive content hidden]. I found him very knowledgeable and proactive in resolving the technical issue.
nothing
Thank you for leaving us a review, Asad! We love that you've been impressed by both our technology and support. Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else. Cheers - Jordan from Lucky Orange
Tina C.
Retail, 11-50 employees
Used other for 1-2 years
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The features offered by Lucky Orange have helped us understand the customer experience as customers place orders on our site. With the recordings we can see how our site changes may have improved or hurt the customers experience. We have also used the recordings to find out how people are placing fraudulent orders.
I wish there were more subscription plans that better fit customers with larger sites.
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It's also great to hear that you've been able to use Lucky Orange to research fraudulent orders. Thanks for your review, and I'm here if you have any questions! Cheers - Justin from Lucky Orange
Verified reviewer
Professional Training & Coaching, 11-50 employees
Used daily for 6-12 months
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Great.
Being able to watch in real-time as well as review all clients that come to our website to understand the content they are reading and how they navigate the website.
It is a little light on features but we don't need anything too crazy.
Thank you for your five-star review! Understanding visitor behavior can make all the difference in improving sales. We're always here if you need anything from our team. Happy tracking! Cheers - Bradley from Lucky Orange
Alexandra G.
Chemicals, 1-10 employees
Used weekly for 6-12 months
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I have dabbled in lucky orange from time to time and always impressed with it. There is still so much to learn, but it is great!
I really appreciate the ease of use for someone like myself without a marketing background. My small family business has learned a lot about our website just by wandering around lucky orange
I really wish that the chat feature had a mobile option so we could chat with customers via an app on our phones. we would use the feature if it did. We can't afford to have someone at a desktop all the time.
Wow, thank you for all the kind words! It's great to hear that you have discovered insights about your customers' behavior from exploring our app. Please don't hesitate to reach out if you have any questions or if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange
Avi K.
Computer Software, 1-10 employees
Used daily for less than 6 months
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I am currently using it for fixing bugs. I hope to start using it for UX next.
Not only does it record the user, but you can also see the console. This is a game-changer for diagnosing bugs! I also love how the tags work.
The design can use an update. I would also love the ability to play the next video without having to go back to the list.
Fabian L.
Building Materials, 51-200 employees
Used weekly for 6-12 months
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I like the heatmaps and element click options, see how people interact on the site
Some functionalites, such as javascript elements and in our cases collections dont work
We appreciate your review, Fabian. Seeing exactly what your visitors and customers do and experience on your website through heatmaps can make all the difference in improving your website and growing your business. Regarding your functionality issues, could you contact our team at support@luckyorange.com? This will allow us to begin exploring why these functionalities aren’t working. I look forward to hearing from you soon! Best Regards - Bradley from Lucky Orange
Miguel I.
Retail, self-employed
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[sensitive content hidden] was great! Very happy with the onboarding meeting I had with him, he was excellent!
Heatmaps and live visitor tracking are great
Pricing is a little high for a small business
I love talking with our customers about how to best leverage Lucky Orange, and I'm so glad you found the call beneficial! We're always here to support our customer's success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your website's journey. Don't hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Jordan from Lucky Orange
Verified reviewer
Internet, 201-500 employees
Used other for less than 6 months
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Great to use, gives good insights, just missing key feature we needed
Compared to its competitors, this is such an easy to use tool that delivers great value for the price. Fast to deploy and really user friendly.
AS with some competitors, it misses some CRO features that the typical user would also want - specifically adding an AB test capability. If it had that, it would be fantastic
Thank you for your review! We're thrilled that you've been able to get so much from Lucky Orange insights. When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your business. Don't hesitate to reach out should I or my team be able to assist you in any way. Happy tracking! Cheers - Justin from Lucky Orange
Martin V.
Photography, 51-200 employees
Used weekly for 2+ years
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Easy to use, lot of data provided, and great value for money!
When you don'thave a subscription access to your account was very limited and you couldn't view older data. (lucky orange classic)
Seeing everything your visitors and customers do in real time adds tremendous insight as you look to improve your customer experience and conversions. Thanks for your review and don't hesitate to reach out with any questions. Happy tracking! Cheers - Bradley from Lucky Orange
Serina L.
Retail, self-employed
Used daily for less than 6 months
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I think Lucky Orange is a great tool to use on tracking customer's activities on your site and improve your site based on the data.
It did slow down my site a little. Some of the snapshot shows over 30s but when I opened it, there is no recording.
Thank you for your review and such kind words! Thrilled to hear that our tracking capabilities have been beneficial for you. We continuously work on optimizing our tool's performance, and we appreciate your feedback. Always here to ensure you get the most out of our platform! Cheers - Bradley from Lucky Orange
Justin H.
Real Estate, 1-10 employees
Used weekly for less than 6 months
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We're pleased to have the insight Lucky Orange provides, it's makes us better at everything we do inside our digital ecosystem.
This software enables us to monitor our customers experience, informs our tactical adjustments, and makes us better and helping clients solve problems. This tool allows us to be critical of our efforts without guessing.
Each new software tool brings challenges and assimilation issues...but these were very minimal with Lucky Orange. One service that would have been incredibly helpful was a software concierge that could help us complete our initial setup in order to maximize the software.
Our founders have always believed that analytics and visitor behavior shouldn't require a high learning curve, and we're happy to see that you're able to get so much value from Lucky Orange right out of the box. Seeing exactly what your visitors and customers do and experience on your website with Lucky Orange can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking Cheers - Bradley from Lucky Orange
Sergio S.
Marketing and Advertising, 51-200 employees
Used weekly for 1-2 years
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Be able to actually see the recordings from how our visitors actually interact with our content and forms.
Some bots were misleading some of the numbers in punctual situations, but I could double-check the numbers using Google Analytics.
Thank you so much for your review, Sergio! We love to hear that Lucky Orange has been able to make a difference in the growth of your website and business. Discovering how your customers interact with your website content and forms can help you make effective updates that ultimately increase conversions. Please don't hesitate to reach out if we can be of service in any way. Cheers - Justin from Lucky Orange
Dagmaris R.
Facilities Services, 11-50 employees
Used daily for 6-12 months
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I love Lucky Orange. I think it's one of the best investments we've made.
I love it that I can track where users go and this helps me fix troublesome areas in the website where users are not interested in viewing.
I really don't have any cons in my experience with Lucky Orange. Maybe I need more time using it to see if I find any cons but so far, I don't have any cons.
Adriana B.
Human Resources, 11-50 employees
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A must have for our team and business!
It was super easy to setup Lucky Orange through GTM and within 1 week of trial we had many insights for UX optimization that we found out when navigating through heatmaps and also records for specific pages.
USD. We are a Brazilian company and when paying in dollars we have importation taxes that mulitply by 1.5x.
We strive to make sure all of our customers walk away saying, "This is a must have for our team and business!" Love to hear that you've been able to use Lucky Orange's dynamic heatmaps and session recordings to make such an impact on your website and customer experience. Appreciate the recommendation, and don't hesitate to reach out if we can be of service in any way. Cheers - Justin from Lucky Orange
Jacob D.
Marketing and Advertising, 1-10 employees
Used daily for less than 6 months
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My client and I really enjoy the emailed reports to keep track of how customers are using our website on a weekly basis.
Would enjoy more suggestions based on the data.
Nothing feels better than finding ways that make your customer experience better than ever. Our email reports are definitely a favorite of ours too! We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and feedback, and happy tracking! Cheers - Bradley from Lucky Orange
Patrick L.
Marketing and Advertising, 1-10 employees
Used daily for less than 6 months
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I've enjoyed it and it provided value fast.
The software works well and provides value nearly immediately out of the box.
It is hard to share the sessions with people outside of the software.
Our founders have always believed that analytics and visitor behavior shouldn't require a high learning curve, and we're happy to see that you're able to get so much value from Lucky Orange right out of the box. Seeing exactly what your visitors and customers do and experience on your website with Lucky Orange can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking Cheers - Bradley from Lucky Orange
Kristen Z.
Internet, 11-50 employees
Used other for 2+ years
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It's a great system. I have recommended it to many of my friends and clients.
I like to use this system as a starting point for keyword research and competition. I know it does a lot of other cool things that I like as well, but for me, I find the Kombat section most helpful.
There's not a lot a dislike, but it would be great if they teamed up with Moz or Ahrefs so that I could get everything I need in one place.
lora c.
Cosmetics, 1-10 employees
Used daily for 6-12 months
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n/a
helps to know exactly where your customers are coming from
Not really sure yet about the cons, it has been a helpful app.
Thank you so much for leaving us a five-star review! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange