App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Adobe Commerce vs Lightspeed Retail Comparison

Add to Compare

Compare similar apps

WordPress logo

WordPress

4.6

Shopify logo

Shopify

4.5

Square Point of Sale logo

Square Point of Sale

4.7

WooCommerce logo

WooCommerce

4.6

Clover logo

Clover

3.8

Shopify POS logo

Shopify POS

4.6

Good recommendations?

Overview

Category Leaders

Adobe Commerce unlocks the power of data to create hyper-personalized commerce experiences out-of-the-box that drive deeper...

Category Leaders

Lightspeed Retail is a complete point of sale (POS) & inventory management tool that simplifies time-consuming tasks like...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

109

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

640

5

4

3

2

1

315

240

71

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.1

969

5

4

3

2

1

586

160

62

44

117

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

Pros

Magento has a very popular community edition, which is free and open source. It's relatively easy to set up, and have a great feature set.
Magento is a great and responsive platform which is essential these days when everyone uses mobile devices and recommend it for e-commerce platforms.
There are many free and paid extensions to extend the features. It is very easy to write code, so you don't need to hire a programmer to use this CMS for a great customization job.

Pros

When I have spoken to a tech they have been excellent in understanding my question and providing a solution. At times working outside the box to create the best result with the conditions present.
Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.
We love how easy this was to set up. It does not require buying $20,000 worth of equipment like our first POS system did back in 2008.

Cons

But all this requires a lot of resources. We needed a terribly expensive hosting in order for the online website to withstand the load.
Which resulted in an almost abandoned and forgotten open souce version.
I dislike that after signing up for Magento I was bombarded by calls from telemarketers working for them that tried to sell me upgrades and other integrations to the platform.

Cons

For example, today is a Friday and there have been 2 MAJOR OUTAGES in one day. Ultimately, this results in a terrible customer experience and literally costs thousands of dollars over time.
This POS system is terrible for retail shops doing anything more than a standard sale. It's unintuitive, confusing, easy to make errors and very frustrating.
Limited options for payment processing, having to go with a non integrated payment was frustrating, and we were also limited with payment processing options for our eCommerce site.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features85
  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Bulk Ordering
  • CRM
  • Campaign Management
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Communication Management
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Employee Management
  • For B2B
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Gift Card Management
  • Integrated Development Environment
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Options
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Refund Management
  • Remote Access/Control
  • Reorder Management
  • Reordering
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Reviews Management
  • Rewards Points
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Serial Number Tracking
  • Shipping Management
  • Shipping Services Integration
  • Shopping Cart
  • Social Media Integration
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Tax Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • Vendor Management
  • Web/Mobile App Development
  • Website Management
  • eCommerce Management
  • Total features109
  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Bulk Ordering
  • CRM
  • Campaign Management
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Communication Management
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Touchpoints
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Employee Management
  • For B2B
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Gift Card Management
  • Integrated Development Environment
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Options
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Refund Management
  • Remote Access/Control
  • Reorder Management
  • Reordering
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Reviews Management
  • Rewards Points
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Serial Number Tracking
  • Shipping Management
  • Shipping Services Integration
  • Shopping Cart
  • Social Media Integration
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Tax Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • Vendor Management
  • Web/Mobile App Development
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations797
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net
  • Total integrations107
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net

User reviews that mention these apps

AvatarImg

Verified reviewer

Retail, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Adobe Commerce logo

Adobe Commerce

Fast and easy

Reviewed 6 years ago
Pros

Love how fast our eCommerce site is. We also feel that it is significantly more secure than previous sites.

Cons

With Magento 2, the plug-in options for some aspects of a retail website (i.e., events), are limited. We've struggled to find a good events plug-in. Also, developers who specialize in Magento are definitely pricey.

AvatarImg
AvatarImg

Aris G.

Consumer Services, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Adobe Commerce logo

Adobe Commerce

Magento for big expectations

Reviewed 4 years ago

We are using Magento mostly to develop vendor marketplaces, multi-store marketplaces, supplier e-shops that are serving XML and JSON feeds with thousands of products to retail stores. It's stability and power for those type of projects is amazing and never failed us or any of our customers on production.

Pros

As a developer when using Magento for big projects I like that I can develop my extensions using Composer which I am familiar using with other projects too, making development easier and familiar. I like the One Page Checkout feature that is offered out of the box, because with other e-commerce platforms I need to install a template to convert the checkout page to 1-page checkout. Customers usually leave if the steps required to complete an order are many or hard to complete. Varnish for caching is a MUST and easy to setup on Magento, that's what I like most, because for big scale projects caching and performance is always required by default!

Cons

Magento is already secure, but I would recommend to make more security tools or strict development guidelines especially for developers, that if the community follows, it will take security of the platform to another level. This would be very useful for big scale projects and big companies that are relied on Magento to store and secure sensitive data.

HN
AvatarImg

Hung N.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Adobe Commerce logo

Adobe Commerce

Magento review

Reviewed 8 years ago

There are plenty of hosted services, such as Editors' Choice award-winners for shopping cart software, Pinnacle Cart$29.95 at Pinnacle Cart and Shopify$29.00 at Shopify. But i'm looking for something i can install on my own server, i consider Magento (free), an open-source ecommerce platform owned by retail behemoth eBay. This feature-rich service offers you a tremendous amount of flexibility, provided you are willing to put in the extra effort. If you sell via eBay (which owns Magento), the service is definitely worth a look, thanks to its deep integration with the online-auction behemoth.

Pros

No pros were added to this review

Cons

No cons were added to this review

LT
AvatarImg

Lim T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Adobe Commerce logo

Adobe Commerce

should try

Reviewed 8 years ago

If your business sells online, your most basic needs are the abilities to accept payments and to track orders. For that, you need online shopping cart software. There are plenty of hosted services, such as our two Editors' Choice award-winners for shopping cart software, Pinnacle Cart at Pinnacle Cart and Shopify at Shopify. But if you are looking for something you can install on your own server, you should consider Magento (free), an open-source e-commerce platform owned by retail behemoth eBay. This feature-rich service offers you a tremendous amount of flexibility, provided you are willing to put in the extra effort. If you sell via eBay (which owns Magento), the service is definitely worth a look, thanks to its deep integration with the online auction behemoth.

Pros

No pros were added to this review

Cons

No cons were added to this review

HN
AvatarImg

Hung N.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Adobe Commerce logo

Adobe Commerce

This software is FANTASTIC

Reviewed 8 years ago

Magento has one of the most extensive features lists you will ever find in terms of ecommerce software. Though it's not easy to use at all. Magento is a great platform for a shop that you know will do well. If you're an ultra-small business making your first move into e-commerce, there may well be less heavyweight solutions that can do the job. But if you are getting big, you would love to have it...

Pros

No pros were added to this review

Cons

No cons were added to this review

JC
AvatarImg

Joseph C.

Retail, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Highly Recommend for Most Applications

Reviewed 2 years ago
Pros

Pos side is very user friendly! Everything is simple.

Cons

E-commerce is really lacking. It’s really hard to edit websites.

RV
AvatarImg

Ricardo V.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed review

Reviewed 2 years ago

We really enjoy using Lightspped

Pros

All the capabilities it provides to manage your business daily life: inventory, quotes, receipts, layaway, reports and e-commerce

Cons

Marketing of the e-commerce help to market the different businesses

MR
AvatarImg

Michelle R.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

E-commerce Set up

Reviewed 5 years ago

Before I had CSR help me with my ecom site I just didn't do it. I actually wanted to cancel it and took a fit. After CSR started helping me set up my site I was so relived. I look forward to our weekly sessions and he makes the process fun and creative and explains the more difficult things so I can understand it. I now see progress on a weekly basis and I don't dread doing the work, I enjoy it. It's still a tedious job, but a lot easier with CSR's help.

Pros

I really like that it is connected to the retail inventory. It makes it easy to manage products.

Cons

I found E-commerce complicated before I got some help with customer service.

SH
AvatarImg

Susan H.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

BEWARE of TRANSITIONING to LIGHTSPEED from SHOPKEEP!!!!!

Reviewed 2 years ago

I am extremely upset that Lightspeed contacted me after they purchased Shopkeep to encourage me to move to Lightspeed and left me with a non-usable inventory system. The data transition has been an absolute nightmare rendering my point of sale system unable to produce accurate reports or even give a correct value of my inventory. Absolutely unacceptable that an inventory system cannot give you a correct inventory number.

Pros

The integration of their POS and e-commerce is awesome.

Cons

Transition of data from Shopkeep to Lightspeed (at Lightspeed’s suggestion) was an absolute HORROR.

Vendor response

Hi Susan, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers' feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed Commerce

WG
AvatarImg

Willis G.

Food & Beverages, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed will help you improve your business.

Reviewed 2 years ago

Their customer support is the absolute best, you can always get help when you need it. Entering inventory was very straight forward and I was able to make sales immediately.

Pros

The user interface and integration with e-commerce and payments makes it a one stop shop for all your pos needs.

Cons

The e-commerce web design is the most challenging part, but with time it becomes easier.

MK
AvatarImg

Marina K.

Building Materials, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Not Able to Customize Anything

Reviewed 3 years ago

We are a small retail store with three locations that does mostly local sales and some online sales. We manufacture some of our own products as well as re-sell other products. We also do a lot of large custom orders. We explained in detail to our sales person what kind of business we were and what our needs were for the system, including the type of work orders/invoices we needed to be able to format...

Pros

- The retail POS side works fine - e-Commerce side works fine

Cons

- Very complicated to customize any forms or reports for your business or not able to customize at all - Lack of customer support - Sales person overpromised on what system was capable of regarding our small business needs that were explained beforehand

Vendor response

Hi Marina, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you for your understanding. Thank you, Lightspeed Commerce

RS
AvatarImg

Richard S.

Furniture, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed wants your money and does not care about your business.

Reviewed 6 years ago

It is my mission to make sure nobody falls into the trap that Lightspeed sets for it's potential customers. I foolishly signed up for a yearly contract to save some cash as any smart businessman would do. What I didn't realize is that a company needs a POS system specific to their industry because trying to work around certain functions or the lack thereof will slow down the sales process. I realized...

Pros

They have 24/7 customer support, their e-commerce platform is integrated with their retail platform.

Cons

They trap customers in a 1 year contract with no way out. Not designed for the furniture industry but they'll force you to keep using it if you're signed up with them no matter what.

AvatarImg
AvatarImg

David L.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Fantastic software for E-Com

Reviewed 5 years ago

We use this software to run our whole stock control and e-commerce activities on our website.

Pros

Once set up to your requirements, it works very well. Load your products in, and publish to your website.

Cons

Setting up the software initially is quite a process. As it works with a large number of industries, it has a huge amount of options.

AP
AvatarImg

Alicja P.

Apparel & Fashion, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Great POS

Reviewed 6 years ago

Great system for us. That’s what we were waiting for!

Pros

Simplicity of the system and great technical support . Fantastic customer service. We will highly recommended to the fellows retailers.

Cons

Price is on the high end . We will see how is going to benefit our retail bricks and mortar store and E-Commerce.

LN
AvatarImg

Laurie N.

Retail,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Caro Jang at Lightspeed is the BEST!!

Reviewed 8 years ago
Pros

The software has enough flexibility to fulfill all of our needs, from an accounting, formatting, and sale processing standpoint. I brought a lot to the table for Caro to help me iron our with our initial training session and she took care of every need I had. Needless to say the customer service is great. I love that Lightspeed does not require you purchase hardware through them; I use Lightspeed on my own hardware, and it works great.

Cons

I wish there wasn't such a high extra charge to add their e-commerce service. This is the only reason we don't use it.

DP
AvatarImg

David P.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Great POS for Retail

Reviewed 4 years ago
Pros

That it it so easy for my staff to learn and use. New employees seem to understand how to use it in just one day. I also love that you can create purchase orders and send them direct to the vendors through the POS. It has helped me cut my ordering time in half each week.

Cons

The only thing I don't like about it is the lack of options when it comes to creating discount codes on the e-commerce dashboard.

EV
AvatarImg

Emma V.

Design, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Waste of time for e-comm / multi channel businesses

Reviewed a year ago
Pros

Nothing at all, if I could leave 0 reviews I would. Total waste of time if you have an e-commerce business that needs POS integration.

Cons

Avoid! Representatives promise the world and the software does not deliver. Charged us for the full contract term up front and are refusing to apply refund even though we cooled off within 24 hours of sign up - once we realised what had been promised was not at all functional. Don’t waste your time or money.

Vendor response

Hello Emma, Thank you for your feedback, it is truly valued and we would be grateful to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success Team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce

CD
AvatarImg

Cameron D.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Customizable POS solution

Reviewed a year ago

Overall Lightspeed has been a pleasant experience. Pricing is affordable for small business. Some bug fixes, and added features are slow to come to fruition. Integrated vendor catalogues save a tonne of time.

Pros

Ease of implementation Multi location abilityPortabilityLinks to e-commerce optionAbility to use multiple terminals to access data and input sales/work orders/purchase orders etc over cloud

Cons

Lacking in some reporting function, is available at added costNew fee structure for users not interested in Lightspeed payments

AD
AvatarImg

Andrew D.

Apparel & Fashion, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Packs some punch among the punchless

Reviewed 4 years ago

We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS. Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems...

Pros

Customer Support is included and accessible Intuitive Useful for heavy amounts of inventory Cloud Based Accessible via multiple operating systems Integrated with Cayan for seamless transition from my previous POS Has extensions that enable enhanced reporting, loyalty and ecommerce integration Updates are included

Cons

Frequently Buggy UX issues at times E-commerce integration is through third party Advanced Reporting is an additional cost and is still poorly designed and buggy Long waits for Customer Support Widespread Outages do Occur

IG
AvatarImg

Ian G.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed has everything we need in our POS system.

Reviewed 5 years ago

Lightspeed has everything we need in our POS system. Also the ease of implementation to create our e-commerce store was stress free with the help of their support staff.

Pros

The versatility of all the reports I am able to generate to make the right brand & style decisions.

Cons

Even the transition from our old POS system was seamless with Lightspeed. No cons so far

DG
AvatarImg

Dia G.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Great POS

Reviewed 5 years ago

We vetted many POS companies before choosing this one. We have been a client since November; and, I must say that I am very please with the on-boarding process, the response time of customer service and the ease of use of the POS system. The system is very user friendly and easy to learn. To date, I am very pleased with my selection and look forward to continuing the partnership with Lightspeed.

Pros

We found this software very easy to use and set-up. It is easy to train the staff and has many functions that will make it easy to track sales, employees time and e-commerce results.

Cons

I do not have any drawbacks at the moment

AvatarImg

Verified reviewer

Renewables & Environment, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed for a small business

Reviewed 5 years ago

Lightspeed has helped our small, old business move into the modern age (finally) by allowing us to easily integrate with all the new payment methods, e-commerce, e-marketing, and dyanmic reporting and data analysis.

Pros

Really responsive and readily available service team (24-hrs). Dynamic data tracking & reporting, intuitive use and

Cons

Little things here and there that feel like oversight - not affecting the implementation and everyday use of the software but certain functions could be more intuitive if they put a little more time into them.

YV
AvatarImg

Yan V.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed eCom - An evolved and expensive scam

Reviewed 7 years ago

None

Pros

eCom has a good array of features and potential features. Too bad none of them work properly. The interface looks good despite not being very functional.

Cons

As a software engineer, I've had to install, customize, create and use dozens of e-commerce platforms and within those, Lightspeed is by far the worst e-commerce platform I have ever used. It is full of major bugs and lacks features that even the most basic and cheap e-commerce solutions have. Reported (major) bugs take more than 6 months to even get looked at, and that is if they ever decide to fix them. There is no community forums, support chat was disabled because there were too many requests and the only place to suggest new features is never looked at or updated. Every month, they keep promising updates and fix that never happen, or even worse, they tell you that bugs are fixed when they are not. Lightspeed eCom is a very expensive scam, I recommend you stay away from it.

AvatarImg

Verified reviewer

Computer Software, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

We made a big bet on Lightpseed, and we lost. Stay away.

Reviewed 7 years ago

Lightspeed suffers from frequent changes in the product. For our store, with over 2000 items and integration with a web store, it is a very big investment in time and money to change systems. Since we've been on lightspeed, they have developed and cancelled three different e-commerce products: OnSite w/ E-commerce, WebStore, WebStore 2 (rewritten and incompatible). All of these have now been...

Pros

Decent features, though e-commerce is really weak, as is inventory management (you have to export to excel, do counts, and re-import. None of our staff can figure this out--it is complex and error prone).

Cons

Horrible continuity of product. Multiple software products are thrown away with customers left hanging with no transition plan.

JS
AvatarImg

Johnny S.

Consumer Electronics, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Finally Found the Right One!!

Reviewed 4 years ago

Best business decision I have made, especially the fact the POS and E-COMMERCE are run from the same system and data base. Paired with Lightspeed payments I now have a complete package all manageable in one system!

Pros

I struggled for two years with a POS designed for restaurants, poorly modified for retail. Inventory, discounts and sales became so much easier with Lightspeed. Integration with my existing hardware was seamless nd a big part of my decision to change.

Cons

The built in HELP software is out dated and the instructions are not clear due to the fact procedures and page set ups have changed

MF
AvatarImg

Mary F.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Excellent and reliable

Reviewed 6 years ago

Lightspeed is a robust software solution for our store and e-commerce business. We opened our store in June 2017 and added the e-commerce solution to our website 4 months later. Lightspeed has provided excellent on-going technical support and training. We are able to run our business with all the tools we need, and have not had to "make something" work. It makes us look like we've been in business for over 10 years, and not the under 2 years that we have been.

Pros

Lightspeed has been easy to use from the beginning. (We opened our store June 2017) Adding, modifying or removing merchandise, vendors and pricing is quick and easy. I like that I can see the margin and profit at a glance, as well as more comprehensive data necessary for bookkeeping, etc. I track employee hours and can monitor their clocking in and out. We have been able to make it industry specific to include work orders, and per hour labor charges.

Cons

When we opened our store last year, we were allotted only 3 employee logins in addition to one for myself and my husband. When we added just one more employee, we had to pay as much as adding 5 more employees or adding a "new register location".

vp
AvatarImg

vincent p.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Working with lightspeed as been a true pleasure!

Reviewed 6 years ago
Pros

What we like most about lightspeed is that it talks to our e-commerce platform. For us we are busy retail store and don't always have time to update our site. By having lightspeed retail platform linked to our site makes our life that much easier.

Cons

Overall we don't have many cons with using lightspeed. At this point we would like for the e-commerce platform to be able to link to instagram. Other programs have options where you are able to link your IG page with your website. As of right now, lightspeed does not have that option.

CB
AvatarImg

Carol B.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Why I Chose Lightspeed

Reviewed 4 years ago

I especially love the 24 hour help desk.

Pros

Customer service is available 24 hours. During the pandemic obviously the wait time for help took longer but most of the time it was efficient and easy to implement. I am a technological dinosaur and the learning curve was an uphill battle but customer service always came through for me. So happy that the payment options finally were added.

Cons

It has taken me longer than I had expected to integrate my existing business with Lightspeed but that could be because of the pandemic and the wait time involved to get help. I am having difficulties getting my website finished so I can integrate with e-commerce. I wish the billing and administrative department was open on weekends.

AvatarImg
AvatarImg

Noemí P.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Best software for inventory management!

Reviewed 2 years ago

I personally like lightspeed for inventory management. It is one of the most complete software out there and it is still growing. I would like to see them growing in other areas as well.

Pros

I have been using Lightspeed Retail for 2 years, and the overall experience has been great. We chose this software over others because of its great inventory system. Lightspeed is one of the best out there in terms of inventory management. It has many options to play with, making it easy to integrate your business. They have exceptional customer service (live chat available every day).

Cons

Lightspeed is still growing. We could compare it to a startup with a great community behind it, but it is still implementing changes daily to become a better software. The POS system could have a better interface when using a tablet. The interface is simple but differs greatly when used on a computer. I would enjoy a more visual interface for its POS system. The barcode system works great, but I highly recommend spending a reasonable amount of money on the scanner to avoid many issues. We also use lightspeed e-commerce. Connecting retail and e-commerce together is easy, but it gets tricky if you need help from third parties apps. Lightspeed is not the best when connecting to a third party yet (they don't offer many options).

RD
AvatarImg

RINO D.

Furniture, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Super easy transition from server-based POS system to web based POS system.

Reviewed 6 years ago

Overall, very happy with this software. We previously worked with a company that had hidden fees, no hidden fees with Lightspeed. They are upfront about everything.

Pros

Easy to use software. Setting up the basic store was simple. It took a couple of weeks until we wrapped our heads around data input, but once we did and started uploading data from spreadsheets, it was a breeze. The e-commerce site is slick. Easy to use and the finished product looks like a million bucks. Lastly

Cons

The one major downfall of this software is the way they treat case-packs. They treat them as boxes and it is very confusing. We decided not to use case-packs because of it.