App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Microsoft 365
5
9.9K
4
3.4K
3
528
2
69
1
61
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud collaboration and file sharing application suite
Table of Contents



Is this product right for your business?
Find out with a
Microsoft 365 - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Microsoft 365 overview


Based on 14077 verified user reviews
What is Microsoft 365?
Microsoft 365 is a document management solution offering key features such as document storage, email management, secure data storage, file sharing, and calendar management, among others.
Who uses Microsoft 365?
Reviews for Microsoft 365 come from a wide variety of industries, including Information Technology and Services (8% of reviewers), Education Management (6%), and Computer Software (6%). The most frequent use case for Microsoft 365 cited by reviewers is document management (68% of reviewers).
What do users say about Microsoft 365 pricing?
Some reviewers feel Microsoft 365 offers good value for money due to its bundled applications and flexible pricing, and they appreciate special deals and the free trial. However, some users report the subscription model is expensive, confusing, and lacks a one-time purchase option.
What are the most popular integrations for Microsoft 365?
The Microsoft 365 integrations most frequently cited by reviewers are: Microsoft Excel (a spreadsheet product rated 4.8 out of 5 for its integration with Microsoft 365), Microsoft Outlook (an email management product, 4.6), and Microsoft PowerPoint (a presentation product, 4.8).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Team Collaboration
Document Sharing
Sluggish performance and delays
Dependence on internet access
Ongoing subscription drawbacks
Microsoft 365’s user interface
Microsoft 365 review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.6
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about Microsoft 365?
Reviewers appreciate Microsoft 365 for its comprehensive suite of productivity tools, including Word, Excel, PowerPoint, and Outlook, which they say streamline document management, email, and collaboration. They value the cloud integration, cross-device accessibility, and frequent feature updates, finding these aspects improve workflow and team communication. Most feel the interface is familiar and customizable, though some mention a steep learning curve due to the abundance of features.
They report the subscription pricing offers good value for businesses, but some individuals find it expensive compared to free alternatives. Some users experience occasional bugs, syncing issues, or inconsistent features across platforms.
Select to learn more
Who uses Microsoft 365?
Based on 14,077 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Microsoft 365's key features
GetApp's analysis of 611 verified user reviews collected between July 2021 and October 2024 identifies Microsoft 365's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Microsoft 365's Document Storage capabilities, highlighting OneDrive and SharePoint for their accessibility and ample storage space. Users report the ability to store, organize, and access documents from any device, which is important for remote work. They value the seamless integration with other Microsoft apps like Teams and Outlook, and the automatic saving capability. However, some users mention occasional policy changes and the need for more storage in the base license. Of the 254 Microsoft 365 users who gave detailed accounts of their use of Document Storage, 97% rated this feature as important or highly important.
Users report that Microsoft 365's Calendar/Reminder System is highly effective for managing schedules and appointments. They appreciate the customizable reminders, integration with Outlook, and the ability to set recurring meetings. Reviewers indicate that the system helps them stay organized and on top of deadlines. However, some users feel that deeper integration with other Microsoft apps and improved group calendar functionality would enhance the experience. Of the 111 Microsoft 365 users who gave detailed accounts of their use of Calendar/Reminder System, 96% rated this feature as important or highly important.
Reviewers highlight the robust security measures of Microsoft 365's Secure Data Storage, including encryption, two-factor authentication, and access control systems. They feel confident that their data is protected from unauthorized access and appreciate the regular security updates. Users also mention the convenience of storing sensitive data in the cloud, reducing the risk of local server breaches. Some users note the need for additional encryption capabilities for all file types. Of the 110 Microsoft 365 users who gave detailed accounts of their use of Secure Data Storage, 94% rated this feature as important or highly important.
Users find Microsoft 365's File Sharing capabilities valuable for collaboration, noting the ease of sharing documents via OneDrive, SharePoint, and Teams. They appreciate the ability to set permissions and track changes, which streamlines teamwork and ensures everyone works with the latest document version. Reviewers also mention the integration with other Microsoft apps and the convenience of sharing files across different platforms. Some users experience difficulties with permission settings and external sharing. Of the 265 Microsoft 365 users who gave detailed accounts of their use of File Sharing, 93% rated this feature as important or highly important.
Reviewers indicate that Microsoft 365's Calendar Management is essential for organizing meetings and appointments. They appreciate the integration with Outlook and Teams, the ability to manage multiple calendars, and the ease of scheduling and sharing events. Users report that the system helps them stay on top of their schedules and avoid conflicts. However, some users find the interface could be more intuitive and experience occasional syncing issues across devices. Of the 177 Microsoft 365 users who gave detailed accounts of their use of Calendar Management, 92% rated this feature as important or highly important.
Users report that Microsoft 365's Collaboration Tools, including Teams, OneDrive, and SharePoint, significantly enhance teamwork and productivity. They appreciate the real-time editing capabilities, seamless integration with other Microsoft apps, and the ability to manage changes and restore previous document versions. Reviewers feel that these tools streamline communication and project management, especially for remote work. Some users mention occasional connectivity issues and a learning curve for new users. Of the 159 Microsoft 365 users who gave detailed accounts of their use of Collaboration Tools, 89% rated this feature as important or highly important.
All Microsoft 365 features
Features rating:
Microsoft 365 alternatives
Microsoft 365 pricing
Pricing plans
Pricing details:
User opinions about Microsoft 365 price and value
Value for money rating:
To see what individual users think of Microsoft 365's price and value, check out the review snippets below.

Troy C.
Owner
Samer A.
Open Source Contributor
Microsoft 365 integrations (12)
Integrations rated by users
We looked at 14,077 user reviews to identify which products are mentioned as Microsoft 365 integrations and how users feel about them.
Integration rating: 4.8 (199)
Integration rating: 4.7 (188)
Integration rating: 4.9 (172)
Integration rating: 4.6 (160)
“MS Teams am zentraler Punkt für Projekte, deren Planung und der Projektkommunikation”

Christoph D.
Head of Project Management Office
Integration rating: 4.7 (145)
Integration rating: 4.8 (133)
Microsoft 365 customer support
What do users say about Microsoft 365 customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Microsoft 365 customer support.
Multiple users highlight that Microsoft 365 support is responsive and persistent, often following through until issues are fully resolved.
A fair number of users appreciate the variety of support channels and note that technical support agents are quick to respond to tickets.
A number of users report that customer support can be difficult to reach, with long wait times and multiple transfers before getting help.
Multiple users mention inconsistent support quality, describing experiences with unhelpful or poorly trained representatives and slow resolutions.
Support options
Training options
To see what individual users say about Microsoft 365's customer support, check out the review snippets below.
“They have plenty of ways to contact their support teams, and always strive to ensure they provide you with the best service possible, and make sure to resolve any issue you may have!”

Kayla D.
Property Manager
“Microsoft 365 can be a challenge to deploy initially, and the customer servive/technical support provided by Microsoft is not what I would consider top-tier.”
Wyatt H.
Team Lead - Professional Services
Microsoft 365 FAQs
Q. What is Microsoft 365 used for?
Microsoft 365, formerly Office 365, is a cloud collaboration tool that provides a private and secure space to store, share and edit files and documents, to connect dispersed teams using shared calendars, messaging and conferencing tools, and to improve your brand experience using branded emails and online websites. The business class email provided by Microsoft 365 allows for 50 GB of storage per user and the ability to send messages of up to 25 MB. This enables you to send images within emails and to apply custom formatting. You can customize your inbox rules and notifications, and update your calendar and to-do list, to help prioritize tasks. Communicate with colleagues more effectively with online availability statuses to instigate online chat, instant messaging tools and one-to-one, or one-to-many voice and video calling. Microsoft 365 provides collaboration and knowledge sharing tools for both internal and external purposes. You can allow external project stakeholders and clients to access documents, and create project-specific mailboxes and websites for specific teams, complete with automatic policies and rights protection. You can also use Microsoft 365 to build blogs and wikis for further knowledge sharing, as well as assigning tasks to team members and tracking tasks on a timeline. Enterprise plans for Microsoft 365 provide social networking tools to further enhance communication and collaboration.
Q. Does Microsoft 365 support mobile devices?
Microsoft 365 supports the following devices:
Android, iPad, iPhone
Q. What level of support does Microsoft 365 offer?
Microsoft 365 offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat
Popular comparisons with Microsoft 365





































