Miva Features

Miva

Ecommerce platform for B2B, B2C & DTC

4.77/5 (82 reviews)

Competitor Feature Comparison

AB Testing
ACH Payment Processing
API
Abandoned Cart Saver
Access Controls/Permissions
Bulk Ordering
CRM
Cataloging/Categorization
Channel Management
Content Management
Conversion Rate Optimization
Credit Card Processing
Customer Accounts
Customer Activity Tracking
Customer Complaint Tracking
Customer Experience Management
Customer Management
Customer Segmentation
Customer Service Analytics
Customizable Fields
Customizable Templates
Customization
Data Import/Export
Data Security
Data Synchronization
Design Management
Discount Management
Drag & Drop
Email Alerts
Email Marketing
Email Templates
For B2B
Gift Card Management
Image Library
Indexing
Inventory Control
Inventory Management
Kitting
Landing Pages/Web Forms
Lead Capture
Lead Generation
Loyalty Program
Marketplace Integration
Metadata Management
Mobile Commerce
Monitoring
Multi-Channel Marketing
Multi-Currency
Multi-Store
Order Management
Order Processing
Order Tracking
PCI Compliance
Payment Options
Point of Sale (POS)
Product Configurator
Product Ratings / Reviews
Promotions Management
Real Time Data
Recurring/Subscription Billing
Refund Management
Reordering
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Reviews Management
Role-Based Permissions
SEO Management
Sales Orders
Sales Reports
Search/Filter
Shipping Management
Shopping Cart
Social Commerce
Social Media Integration
Subscription Management
Tagging
Tax Management
Templates
Third Party Integrations
Website Management
Workflow Management
eCommerce Management
Learn moreCompare App
AB Testing
ACH Payment Processing
API
Abandoned Cart Saver
Access Controls/Permissions
Bulk Ordering
CRM
Cataloging/Categorization
Channel Management
Content Management
Conversion Rate Optimization
Credit Card Processing
Customer Accounts
Customer Activity Tracking
Customer Complaint Tracking
Customer Experience Management
Customer Management
Customer Segmentation
Customer Service Analytics
Customizable Fields
Customizable Templates
Customization
Data Import/Export
Data Security
Data Synchronization
Design Management
Discount Management
Drag & Drop
Email Alerts
Email Marketing
Email Templates
For B2B
Gift Card Management
Image Library
Indexing
Inventory Control
Inventory Management
Kitting
Landing Pages/Web Forms
Lead Capture
Lead Generation
Loyalty Program
Marketplace Integration
Metadata Management
Mobile Commerce
Monitoring
Multi-Channel Marketing
Multi-Currency
Multi-Store
Order Management
Order Processing
Order Tracking
PCI Compliance
Payment Options
Point of Sale (POS)
Product Configurator
Product Ratings / Reviews
Promotions Management
Real Time Data
Recurring/Subscription Billing
Refund Management
Reordering
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Reviews Management
Role-Based Permissions
SEO Management
Sales Orders
Sales Reports
Search/Filter
Shipping Management
Shopping Cart
Social Commerce
Social Media Integration
Subscription Management
Tagging
Tax Management
Templates
Third Party Integrations
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App
AB Testing
ACH Payment Processing
API
Abandoned Cart Saver
Access Controls/Permissions
Bulk Ordering
CRM
Cataloging/Categorization
Channel Management
Content Management
Conversion Rate Optimization
Credit Card Processing
Customer Accounts
Customer Activity Tracking
Customer Complaint Tracking
Customer Experience Management
Customer Management
Customer Segmentation
Customer Service Analytics
Customizable Fields
Customizable Templates
Customization
Data Import/Export
Data Security
Data Synchronization
Design Management
Discount Management
Drag & Drop
Email Alerts
Email Marketing
Email Templates
For B2B
Gift Card Management
Image Library
Indexing
Inventory Control
Inventory Management
Kitting
Landing Pages/Web Forms
Lead Capture
Lead Generation
Loyalty Program
Marketplace Integration
Metadata Management
Mobile Commerce
Monitoring
Multi-Channel Marketing
Multi-Currency
Multi-Store
Order Management
Order Processing
Order Tracking
PCI Compliance
Payment Options
Point of Sale (POS)
Product Configurator
Product Ratings / Reviews
Promotions Management
Real Time Data
Recurring/Subscription Billing
Refund Management
Reordering
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Reviews Management
Role-Based Permissions
SEO Management
Sales Orders
Sales Reports
Search/Filter
Shipping Management
Shopping Cart
Social Commerce
Social Media Integration
Subscription Management
Tagging
Tax Management
Templates
Third Party Integrations
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App

Miva Feature Reviews

25 reviewers had the following to say about Miva's features:

Anonymous
(Professional Training & Coaching company, myself only employees)

great service, needs integrations

2019-07-30

All-round inventory, finance, and sales management

Pros

It's head and shoulders above other online sales platforms for medium-sized businesses that need a central platform for managing inventory and finances as well as online sales.

Cons

Customizing or paying for each integration can get quite onerous.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Miva


Thank you for taking the time to give us detailed feedback about your experience with Miva. We aim to provide the best features for our clients while providing live 24/7 customer support. Baked into the Miva platform are powerful features that allow Miva users to distinguish their brand from day one. This approach allows Miva to provide a seamless shopping experience with less dependency third party plugins, although we do have a robust ecosystem of partner integrations, including free ones, at https://apps.miva.com/. We love feedback so please feel free to reach us at 800.608.6482. We want to hear what integrations you think would make Miva a better platform. :)

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Jason B.

Incredible Ecommerce Tool

2018-05-31

It's incredibly easy to use.

Pros

Miva is very easy to work with for any online marketer or ecommerce professional.

Cons

Getting any third party to integrate with Miva is usually pretty expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard W.

Installed CSSUI Framework on existing MMUI store

2014-02-26

Got it done quick and went the extra mile to export and then import and gave me info on all modules that may need code tweaking - very efficient.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

I am not a computer expert, but customer service agent was patient and gave me excellent customer support.

2017-10-12

They have good SEO.

Pros

Easy to list new products and to change details about existing products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jake C.

Amazing eCommerce Software

2019-12-05

One of the best ecommerce software experiences out there.

Pros

-Ease of use, allows us to save time onboarding new employees -Flexibility for complex implementations is present -Very developer-friendly platform -Plugin implementation is easy and the selection is outstanding -Customer support has been top-notch, nothing to complain about there -Has improved our efficiency, especially so w/ the sync of ShipWorks

Cons

To be nitpicky, there are some tasks within Miva that seem to be made harder than they should be. Miva is constantly being updated, so we've seen positive changes in a number of these areas - so have to credit them for that. The upgrades might add a little bit of difficulty to the learning curve, but overall we enjoy those updates.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Pretty powerful eCommerce tool with some learning curve. Bit pricey for small business owners.

2018-03-09

Pretty nice set of features that cover a broad range of business needs for eCommerce.

Pros

Impressive list of functionality, especially in the introductory pricing packages. It takes a bit of time to learn how to use it from the administrator's perspective but has quite a bit to offer in terms of features and functionality, including B2B capabilities.

Cons

The pricing model could use a little review and the ability to use it for a trial period is not very inviting and too limiting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 501-1000 employees)

Miva's customer service gets 5 stars!

2018-05-16

Pros

We are able to add a lot of customizations to our shopping cart and all these integrations are included within our package.

Cons

Also wish the analytics were more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Mike R.

Tried Shopify, Returning to Miva

2021-01-26

Several years ago, I had a Magento site developed with the intention of switching platforms, but pulled the plug after seeing how slow Magento websites loaded.

Pros

Miva has impressive tech support, and includes features that Shopify requires monthly subscriptions for. Additionally, Miva let's you choose a credit card processor, which can potentially save you a ton of money vs. Shopify, which requires you to use their processor.

Cons

In order to receive a lower cost subscription for Miva, I had to sign a 3 year contract.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Colin M.

We have been with Miva since 2002. The cart and support have always been excellent.

2017-06-30

An effective website shopping cart with 100% uptime that is intuitive and easy to use.

Pros

Miva is easy to use and flexible.

Cons

I would like free, recovery of the abandoned, post-input, customer information URLs, containing the customer email and other information (just before shipping and payment method selection). Followed by an automatic promotion, module. Nobody else has this either

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wayne G.

Customer Support That Goes Above and Beyond

2014-06-27

So, with that one call, I also leaned how to take advantage of customizing order confirmation emails using the built in easy to configure templates that I had previously been unaware of and had been wanting to address for a long time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tom S.

Sales: Unmatched Big Sales, Big Dollars, Big Lifestyle Big Miva, always win every day all day long!!

2016-02-08

We did the whole thing we are supposed to do as a Miva store, as an eCommerce store that Evolved- thanks to Miva and their People and Storefront The Miva People: unmatched 5 stars Technical Support: unmatched 5 stars Developers: unmatched 5 stars Design Team: unmatched 5 stars Sales: Unmatched 10 stars If you have the wherewithal, the ability and Miva support; then and you yes you, can get to it and make it happen!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tom Z.

excellent migration from old web host

2014-08-18

I'll admit I did drag my heels about instituting the switch away from the Miva Mercahant platform in my old web host, but they ( the old host) never told me I wouldn't be able to keep the present appearance of my website if I stayed with them and switched platforms - until it was too late.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
JOANNE L.

NICK RODNEY FIXED ALL THE GLITCHES OF MY WEB SITE!

2014-10-31

MANY THANKS NICK FOR YOUR HELP FIXING ALL THE GLITCHES OF MY WEB SITE, THAT WERE PREVENTING ME TO GET ORDERS NOTIFICATIONS AND MERCHANT TRANSACTIONS.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Candy F.

Happie is FANTASTIC!

2015-06-03

I had an issue with the Coupon Code showing on our Order Confirmation Email and no one seemed to be able to address or resolve the issue.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mitchell C.

Conversion from Miva 4.xxxx to Miva 5.5

2014-02-07

Moving our company website from Miva 4.xxx to Miva 5.5 was an easy and pleasant experience.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Banana G.

Awesome Product & Amazing Customer Service

2014-03-19

Any entrepreneurs that want to have a professional & scalable ecommerce platform, this is the perfect product.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
John G.

Excellent tech support

2019-11-04

I've dealt with [SENSITIVE CONTENT HIDDEN] in the past and found here truly excellent.

Pros

Software works and if not, customer support will help make it work

Cons

Frequent dfficulty in logging in requiring a call to tech support Too expensive for a small site like mine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
len w.

BEST SERVICE HANDS DOWN.

2014-03-24

FTP problems, Shopping cart errors, HT Access files NO Problem.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Fred B. M.

Mive Merchant Support Tech

2014-02-04

Having some older software that contributed to an FTP problem, Sam worked up the code and dropped it into my domain for me.

Rating breakdown

Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tamara B.

Miva Merchant Support

2016-08-12

We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.

Pros

Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.

Cons

It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Miva

We believe that Miva Merchant is one of the best shopping cart experiences on the market. We have been very satisfied with the added benefit of having them as our web host.

Source: Capterra
Helpful?   Yes   No
Read more
Monique W.

Been happily using Miva for years. They continue to improve the product and documentation!

2017-12-21

Pros

You have access to tweak almost everything through certain modules, and in recent years changes were made so that you can do even more without needing to purchase additional modules.

Cons

Documentation was really lacking for a number of years! We do a lot of customization and in the past we were sometimes limited because of the lack of documentation. Also, many customizations required the purchase of additional modules. However, it's been improving in recent years.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
dalia m.

Do not waste your money

2015-08-25

So our images did not blend well with one another which threw the whole design off. The SEO fields are weak.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ben M.

Great customer service. All problems handled timely and professionally.

2017-08-30

Pros

We have been adding alot of additions to our website, and I'm not sure how far I would have gotten if I couldn't go to miva for a quick solutions.

Cons

No complaint so far except that some review system apps do not work with Miva's system, which is frustrating because now I have to find new review systems. Not a huge deal though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Dottie M.

Support Service/Sam Newbold

2016-11-15

I have been talking with Sam Newbold about a new website and he has been more than helpful - very responsive, knowledgeable, and patient.

Pros

It is user friendly and comes with great customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Margaret M.

superb customer support

2016-11-17

In calling Miva Merchant today (early hours of the morning EST) Nick gave great support...he solved the problem for me (cut off), showed how I could avoid the situation another time and offered a possibility for website help in the future and also solved a future problem for me which I was unaware of at the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more