NetSuite SuiteCommerce Pricing, Features, Reviews & Comparison of Alternatives

NetSuite SuiteCommerce

Single, Unified B2B + B2C Ecommerce Solution

2.8/5 (15 reviews)

NetSuite SuiteCommerce overview

What is NetSuite SuiteCommerce?

SuiteCommerce enables B2B and B2C merchants to rapidly create unique, personalized, and compelling branded shopping experiences across multiple channels. Differentiate your brand and exceed customer expectations, whether it is through mobile, online, or in-person, by designing the experience you want for your brand.

With a fully integrated, cloud based system that gives you complete control and visibility over order management and customer details, to item and inventory data, SuiteCommerce empowers your business to reach more customers, sell more products, and understand what your customer truly wants to achieve continuous business growth.

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 16 other languages, Dutch, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish, Taiwanese, Thai
NetSuite SuiteCommerce screenshotNetSuite SuiteSuccess B2B SuiteCommerceNetSuite SuiteCommerce screenshotNetSuite SuiteCommerce screenshotNetSuite SuiteCommerce screenshotNetSuite SuiteCommerce -- Single, Unified Commerce Solution

NetSuite SuiteCommerce user reviews

Value for money
Features
Ease of use
Customer support
  2.1
  2.2
  2.5
  2.6
Viv Paverd

Unified commerce for true omnichannel retail customer experience

Used daily for 2+ years
Reviewed 2020-09-16
Review Source: Capterra

The platform has been extremely stable and has delivered significant growth over the years.

Pros
Fully unified with Netsuite ERP, no error prone integrations required. Full function e-commerce feature with 2 upgrades provided each year Customisable, scalable and flexible. Single source of Inventory, customer and transaction data. Cloud based with zero hosting costs, or CDN setup Fully Secure PCI compliant SSL certificate automatically provided Single annual licence fee with no extra fees based on sales volume

Cons
Some localised payment providers require add-on development

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben Jenkins

Still new

Used daily for less than 6 months
Reviewed 2019-01-03
Review Source: Capterra

Merging inventory and eCommerce are what I'm mostly using this for.

Pros
I'm liking the support from Netsuite as well as it's versatility. Our company is fairly new to it and from what it looks like right now, it's going to be a huge help in helping to centralize our operations.

Cons
It is very complex looking. That being said, in order to have the functionality it does, it kind of has to be that way.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Chad Gorby

Netsuite Suite Commerce Advanced - Financial Black Hole

Reviewed 2015-11-10
Review Source: GetApp

We have been with Netsuite for almost 9 Years. It is time to make a change. We are an ecommerce business. About 18 months ago we made the change to their Suite Commerce Advanced platform. It has been devastating to our business. The platform is a stand alone platform that is patched together with a clunky and complicated integration to netsuites backend. The SEO is horrible, Site speeds are much slower than promised, Simple processes like installing tracking and conversion codes is complicated. Exporting information for product feeds is requires custom programming. Content Management is crap. Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site. The worst part is that it does not get FREE bi annual upgrades like the rest of Netsuite. Or like the Sitebuilder version of netsuite ecommerce did. It is no longer the software as service that they boast about. Since it is its own platform you have to mange enhancements through Bundle Upgrades which are so dramatic they require a tremendous amount of labor expense to do them properly with out blowing up you existing site. They did do the first one for us for free but it took 3 months to get the site back to pre-upgrade functionality resulting another major hit to our sales volume. Now 6 months later there is another bundle upgrade and they have offered to migrate us to it for 45K. They said it would take 250 hours. at 180 per hour. This is just for an upgrade to the most recent version. So in 18 months our site would be rebuilt twice just to try and eliminate Netsuite Suitecommerce Advanced is financial black hole! If you are considering netsuite to run you ecommerce business then I would strongly encourage you go with just about any alternative.

Pros
Netsuite ARP and CRM are excellent! Pick, Pack and Ship -Excellent Inventory Management -Excellent Customer Support in these areas are great.

Cons
Suite Commerce Advance is horribly expensive. The platform is patched together with a clunky and complicated integration to netsuites backend. The SEO is horrible, Site speeds are much slower than promised, Slower than other platforms that are this expensive. Simple processes like installing tracking and conversion codes is complicated. Exporting information for product feeds is requires custom programming. Content Management is very complicated. Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site. Overall for 13 user licenses you can expect spend about 50K a year. If you want ecommerce it is more expensive. Add at least 70k to get site developed and then be prepared to continue to flush money down the train to get it functional and to pay heavily for desperately needed upgrades every 6 months.

Rating breakdown

Value for money
Ease of use
Customer support

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Anonymous

Great tool for ecommerce.

Used weekly for 6-12 months
Reviewed 2017-10-07
Review Source: Capterra

Easy to create and list products for sale online.

Pros
This tool makes it easy to list and track products. You can create SKUs very easily and get products listed for sale.

Cons
It is a complicated tool, so there are lots of specific steps you have to follow or you could accidentally mess something up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Zev Stern

Better Options Out There

Used daily for 1-2 years
Reviewed 2019-08-14
Review Source: Capterra

We only lasted about a year and ended up going back to our old billing system which was very difficult.

Pros
I liked the idea of having all the components of the billing automation in one place using one tool

Cons
User Interface seems out of date. Not able to upload files. There seems to be an added step for each process by having to constantly "save" and was hard to search for items I had previously saved as I wasn't sure where they were stored. Must use strict naming convention

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 2/10

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NetSuite SuiteCommerce pricing

Pricing options
Subscription
View Pricing Plans

Pricing available on request.

NetSuite SuiteCommerce features

API (316 other apps)
Access Control (100 other apps)
Activity Dashboard (172 other apps)
Automatic Notifications (115 other apps)
Content Management (153 other apps)
Customizable Branding (175 other apps)
Customizable Templates (187 other apps)
Data Import/Export (150 other apps)
Drag & Drop Interface (141 other apps)
Electronic Payments (116 other apps)
Order Management (114 other apps)
Product Catalog (115 other apps)
Reporting & Statistics (150 other apps)
SEO Management (121 other apps)
Search Functionality (137 other apps)
Social Media Integration (106 other apps)
Template Management (106 other apps)
Third Party Integration (227 other apps)
Website Management (106 other apps)
eCommerce Management (116 other apps)

Videos and tutorials

Additional information for NetSuite SuiteCommerce

Key features of NetSuite SuiteCommerce

  • Online store integrated with operational systems
  • Multi-facted navigation
  • Multiple web stores on a single platform
  • Multi-currency, multi-country, multi-language
  • Multiple payment options
  • Catalog item management
  • Responsive design, pixel-perfect design control
  • Show real-time inventory availability online or in a store
  • Email and marketing automation
  • My Account, customer self-service / customer portal
  • One-page checkout
  • Custom pricing, terms and credit limits
  • Customer segmentation
  • Order Management/Inventory/Shipping/Fulfillment
  • Dashboards, Analytics and Reporting
  • Unified customer record
View All Features

Benefits

- Build sites that display elegantly across all devices, from smartphones and tablets, to laptops to desktops.
- AJAX architecture, edge caching, and a content delivery network provides a fast and scalable site.
- Scale your business efficiently with a single, integrated business application that ties your business together across eCommerce, POS, marketing, order management, inventory, and accounting.
- Single, 360-degree customer view of interactions and transaction across multiple channels, including online, brick-and-mortar, sales representatives, and phone.
- Manage 1+ web stores and conduct commerce in different countries, languages, and currencies on the same commerce platform.
- Track the effectiveness of marketing programs and create automated cross-sell and up-sell recommendations for improved customer satisfaction.