NetSuite SuiteCommerce Pricing, Features, Reviews & Comparison of Alternatives

NetSuite SuiteCommerce Reviews

NetSuite SuiteCommerce

Web store and Ecommerce Software

3.83/5 (6 reviews)
11,991     541,778

Allowing Ecommerce companies to grow their web channel while decreasing business process and IT complexity and costs, NetSuite Ecommerce provides a full-featured, flexible, and customizable Ecommerce platform that also automates and streamlines business operations through built-in integration with NetSuite’s order management, inventory, shipping, financials, and CRM capabilities. Reach more potential customers, upsell and cross-sell to current customers, sell more products, efficiently and accurately fulfill orders, and drive customer satisfaction across multiple websites, sales channels and international regions with NetSuite Ecommerce.
www.netsuite.com

NetSuite SuiteCommerce Reviews (6)

Latest reviews

 Great ERP system. Suitecommerce advanced is not ready.

We have been working with Netsuite on this website for nearly 3 years now. At first we were weighing options for website platforms for two sites (one wholesale and one retail). We decided to go with another platform because the monthly fees for two suitecommerce sites were not in our budget and ...

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Reviewed 14th of February by Craig VanVelzer

 

  sales have grown 400% without company having to hire additional staff

NetSuite is helping us handle substantial growth in order volume ¿ and take care of high spikes ¿ without having maintain on-site hardware and software and a staff of IT support people

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Reviewed 6th of December, 2016 by Anay Khairatkar

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NetSuite SuiteCommerce Screenshots (4)

NetSuite SuiteCommerce screenshot: Sample store category page with use of multi-faceted navigation to help guide shoppersNetSuite SuiteCommerce screenshot: Sample store item page using advanced imagery and online and in store inventory statusNetSuite SuiteCommerce screenshot: Sample store homepage with multiple branding and merchandizing opportunitiesNetSuite SuiteCommerce screenshot: VP of Commerce Dashboard

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Simplified), Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai

NetSuite SuiteCommerce Pricing

Pricing model: Subscription

Pricing available on request.

Competitors Pricing

Lightspeed POS

Starting from: $76.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Volusion

Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Avangate

Pricing model: Subscription

Users who visited NetSuite SuiteCommerce also visited

Key Features of NetSuite SuiteCommerce

  • Online store integrated with operational systems
  • Multi-facted navigation
  • Multiple web stores on a single platform
  • Multi-currency, multi-country, multi-language
  • Multiple payment options
  • Catalog item management
  • Responsive design, pixel-perfect design control
  • Show real-time inventory availability online or in a store
  • Email and marketing automation
  • My Account, customer self-service / customer portal
  • One-page checkout
  • Custom pricing, terms and credit limits
  • Customer segmentation
  • Order Management/Inventory/Shipping/Fulfillment
  • Dashboards, Analytics and Reporting
  • Unified customer record

Benefits

Build sites that display elegantly across all devices, from smartphones to tablets to laptops to desktops

Easy to get started with a prebuilt, best-in-class reference shopping site that can be used as an out-of-the-box solution or as a cornerstone to enhance and customize

AJAX architecture, edge caching and a content delivery network provides a fast and scalable site

Scale your business efficiently with a single, integrated business application that ties your business together across ecommerce, POS, marketing, order management, inventory and accounting

Single 360-degree customer view of interactions and transaction across multiple channels, including online, brick-and-mortar, and sales representatives and phone

Manage one or more web stores and conduct commerce in different countries, languages , and currencies on the same commerce platform

Gain unprecedented real-time visibility across your entire business into key performance metrics to support intelligent, timely decisions

Track the effectiveness of marketing programs and create automated cross-sell and up-sell recommendations

Improve customer satisfaction and expedite order processing with NetSuite's extensive integrated order and inventory management capabilities and customer self-service

Alternatives to NetSuite SuiteCommerce

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Craig VanVelzer

Verified Reviewer

Great ERP system. Suitecommerce advanced is not ready.

14/02/2017

We have been working with Netsuite on this website for nearly 3 years now. At first we were weighing options for website platforms for two sites (one wholesale and one retail). We decided to go with another platform because the monthly fees for two suitecommerce sites were not in our budget and the platform provided more value for us. When we explained to our Netsuite rep why he lost the job he quickly offered to host both sites for the price of one site. We had a 30 day out on the contract with the other company so we decided to cancel based on the new offer and go with Netsuite. We signed the new contract with Netsuite and the first website was completed 6 months after it was supposed to go live. We received a new sales rep from Netsuite and we told that the second website for the same price was now off the table and that the old rep had left. Shorty after launching the site we began talks with Netsuite to add additional features and we were told that the old platform was difficult to develop for and that we should change to the new site if we want a solid foundation for easy development and a faster website. We expressed our concerns over the first website development time and we were assured it would not happen again by the Netsuite salesperson. We signed the new contract creating two websites. The first of which was basically the same site as the one we had just developed with some minor modifications on the account page and second site was a more complicated retail site additional functionality. Netsuite decided to develop the retail site first and we were given a timeline with an October launch followed by the wholesale site that was supposed to launch at the end of 2016. Several months later we were told the developers were going to put the retail site on hold and work to finish the wholesale site first. During this time we had weekly meetings with little or no progress and when we repeatedly asked about the launch date no information was given. Finally in January we we told by Pablo that the first site was going to be up in 2 weeks. When the 2 weeks had passed we were told that all of the hours had be used and we were not even close to launching the site. That brings us to our current situation. We have spent 3 years and hundreds of thousands of dollars so far trying to get this site up.

Pros

Single database for ERP and ecommerce sites

Cons

The netsuite development team is from expensive. It is not the hourly rate but because they are outsourced to Uruguay and communication is difficult. It takes hours to understand basic concepts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering NetSuite SuiteCommerce

Stay away. I think there are much better companies that make ecommece systems as their primary product. Netsuite is still trying to figure it out at the expenseof the customer.

Source: GetApp
Helpful?   Yes   No
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Anay Khairatkar

sales have grown 400% without company having to hire additional staff

06/12/2016

NetSuite is helping us handle substantial growth in order volume ¿ and take care of high spikes ¿ without having maintain on-site hardware and software and a staff of IT support people

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Chad Gorby

Verified Reviewer

Netsuite Suite Commerce Advanced - Financial Black Hole

10/11/2015

We have been with Netsuite for almost 9 Years. It is time to make a change. We are an ecommerce business. About 18 months ago we made the change to their Suite Commerce Advanced platform. It has been devastating to our business. The platform is a stand alone platform that is patched together with a clunky and complicated integration to netsuites backend. The SEO is horrible, Site speeds are much slower than promised, Simple processes like installing tracking and conversion codes is complicated. Exporting information for product feeds is requires custom programming. Content Management is crap. Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site. The worst part is that it does not get FREE bi annual upgrades like the rest of Netsuite. Or like the Sitebuilder version of netsuite ecommerce did. It is no longer the software as service that they boast about. Since it is its own platform you have to mange enhancements through Bundle Upgrades which are so dramatic they require a tremendous amount of labor expense to do them properly with out blowing up you existing site. They did do the first one for us for free but it took 3 months to get the site back to pre-upgrade functionality resulting another major hit to our sales volume. Now 6 months later there is another bundle upgrade and they have offered to migrate us to it for 45K. They said it would take 250 hours. at 180 per hour. This is just for an upgrade to the most recent version. So in 18 months our site would be rebuilt twice just to try and eliminate Netsuite Suitecommerce Advanced is financial black hole! If you are considering netsuite to run you ecommerce business then I would strongly encourage you go with just about any alternative.

Pros

Netsuite ARP and CRM are excellent! Pick, Pack and Ship -Excellent Inventory Management -Excellent Customer Support in these areas are great.

Cons

Suite Commerce Advance is horribly expensive. The platform is patched together with a clunky and complicated integration to netsuites backend. The SEO is horrible, Site speeds are much slower than promised, Slower than other platforms that are this expensive. Simple processes like installing tracking and conversion codes is complicated. Exporting information for product feeds is requires custom programming. Content Management is very complicated. Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site. Overall for 13 user licenses you can expect spend about 50K a year. If you want ecommerce it is more expensive. Add at least 70k to get site developed and then be prepared to continue to flush money down the train to get it functional and to pay heavily for desperately needed upgrades every 6 months.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
2 of 2 people found this review helpful
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Sue Miller

sales increased 30% year-over-year

29/04/2013

Thanks to the powerful web tools delivered by NetSuite our web store traffic increased 40% and sales increased 30% year-over-year

Pros

Integration with Facebook and Twitter keeps customers and brand representatives connected Fast and easy to design and maintain customer product information

Source: GetApp
1 of 2 people found this review helpful
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Andy B.

sales have grown 400% without company having to hire additional staff

29/01/2013

NetSuite is helping us handle substantial growth in order volume — and take care of high spikes — without having maintain on-site hardware and software and a staff of IT support people

Pros

Automating order processing and UPS shipping

Source: GetApp
0 of 1 people found this review helpful
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Troy Watson

Netsuite on the Go

14/12/2012

I would highly recommened Netsuite to any company large or small as I work out of a home office and travel very often. With out Netsuite I could not do my job where ever I am. With the ease of use and the flexibility of Netsuite I can also do real time sales at tradeshows no matter where they are. Netsuite has been a valuable addition to the company that I work for that I don't think any other software could accomplish. It sure makes my life a lot eaisier.

Pros

Ease of use, Flexibility, Customizable, Ability to perform your work duties even when you are traveling outside the country, Professional.

Cons

Having to pay extra for the new Suite Commerce platform (that should come as an update that is included in your cost to begin with)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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