PayJunction Reviews - Pros & Cons, Ratings & more

Stripe

SpotOn

SumUp

PayJunction is a payment gateway & merchant service which provides mid to large scale enterprises with the tools to process all payment types in store or online

PayJunction

Web-based

iPad

iPhone

Admin Assistant

This is very user friendly and if we experience any difficulties we just call and someone is very helpful to assist in problem solving. Everyone has been very supportive and is very helpful.

Billing Manager

It is a great product and they do a great job supporting it. The staff are friendly and professional and always resolve my problems quickly.

President

Support - they are friendly and available when they are needed. I love the kiosk that is provided - we've received numerous compliments about how easy it is to use, and how fast it is.

Operate my own business--owner

I am responsible for managing associations and we had to find a very good company at a good price point. We found Pay Junction and it fitted our needs very well.

PayJunction has been a super convenient and helpful solution with instantaneous access to customer profiles and capture data.

Finance Manager

We have been using it for quite a number of years and it has really helped our business. Would recommend to anyone looking for a wonderful credit card/check processing company.

Owner

There's no support on weekends. They lost Shopify integration and do not have a mobile card reader yet, so I have to use separate companies for those two things.

office Manager

We love the ease of processing and patients love the emailed reciepts.

Office Manager

I was unsure about the paperless concept but now love it. The customer service dept has always been very helpful and easy to access.

Office Administrator/Manager

I like the ease of use with running cards and the user friendly website. It makes it a breeze to run transactions.

VICE PRESIDENT

We get our money fast and it is very easy to use and setup. Support is great and very easy to reach a real person.

Easy enrollment process, good customer service & like the integration into our operating system.

Counseling

I loved that I was able to get a competitive rate.

Customer service has been great. Very easy to use the software once cards are uploaded.

Integration with WooCommerce and the ability to take the system with us to trade shows is a huge plus.

Accounts Payable

Sometimes, it takes too long to process payment and customers have to wait. They, in turn, get frustrated.

Backend Application Developer

It had fantastic customer service which is why we switched to it in the first place but ultimately switched away from it when we got fed up with losing data because there was no http callback.

Sometimes there might a glitch in syncing with sycle but for the most part no real negative opinion.

Square Payments

Clover

Mindbody

Worldpay for Enterprise

Our overall experience has been great, particularly with customer service. Also, they beat our rates from our previous processor, which were already low, so that was a plus too.

Payjunction has been an amazing integration with ezyVet

The speed of payment processing and resulting receipt of funds has been very valuable to my practice.My practice doesn't utilize staff so the ability to spend more time with my clients and less time on clerical duties is important.  It has streamlined my visits to help manage the client experience and keep me efficient and productive. 

Great merchant service platform for Veterinarians on the go!

Easy to use, has all the reports I need to balance monthly.
We have been using for several years now, again I have no complaints.

Great Job!!!

Hi Ladonna, thank you for your 5-star review! We're glad our system works well for you.

PayJunction for Life!

Hi Chelsea, thank you for your review! We're glad you find our software so easy to use.

Medical Office Super User

Hi Pam, thank you for taking the time to leave a review. We'd love to help you find the reports you need, but need a bit more information about what you're looking for. Feel free to call us at 800-601-0230 for assistance.

Grate company to work

Hi Mariam, we're glad to hear that you've been a happy, long-term client!

Using PayJunction has been the best overall experience of ANY prior processor used.  Support is responsive and always friendly.

My absolute favorite

Hi Kevin, thank you so much for the glowing review. We're happy to hear that you love our software!

The most beneficial aspect of this system is the ability to make changes to the pricing if needed the same day. The few times I have called for assistance they are very efficient and prompt with solving my issue.

Rental Service Manager Review

Hi Debbie, thank you for your review. We'd like to know more about the issue you're experiencing to better assist you. Please call our support department at 800-601-0230 and we'll try to resolve the issue you've noted.

Ultimately I really enjoyed using PayJunction but lack of certain functionalities caused it to just be obsolete for what we needed it for. It had fantastic customer service which is why we switched to it in the first place but ultimately switched away from it when we got fed up with losing data because there was no http callback.

PayJunction Review from an Application Dev

Hi Sean,

Thank you for your review of PayJunction. To address your concerns, we hope to deploy an improved solution for Hosted Payments that utilizes webhooks for responses (rather than browser-based response). We can update you when we have an ETA for this update.

I enjoy the ease of not having a manual credit card machine in the office

Payjunction

Hi Tracy, thank you for the review. You are welcome to contact your sales rep to discuss your bill at any time.

Hi Greg, thank you for your review. Transactions with integrators are very linear. The transaction goes through the integrator and then posts to us. So if it does not go through from the medical software to us, then the problem has something to do with the integration. You should give them a ring for assistance.

We have used a number of different merchants and your interface/software has been the easiest.  Great customer service also.

PayJunction review

Hi Liz, thank you for your review! You may need to simply adjust your monitor's brightness if the screen seems too white-washed. If that doesn't do the trick, feel free to call us.

So far, so good. It provides much better back end access for running returns or adjustments for clients. It allows me to remotely see what my employees are doing as everyone has their own login. Setting up recurring payments or running future transactions on a card (securely) on file is a breeze. The client always gets an emailed receipt, so it's easy to prevent fraudulent charges by employees and charge-backs from customers. The smart terminal is easy to use and helps save a ton of paper by sending e-receipts. 

Great  Credit Card Processing, Especially for a Business with Multiple Locations

Hey, thank you for this review! We're glad that our system has improved your day-to-day payment processes!

Our support team has extended its hours over the last year to offer 10 extra hours of support every week. They're now available Monday-Friday from 6 a.m. to 5 p.m. PT. Our team is dedicated to supporting your needs, and we do provide extended, emergency support during select holidays and weekends.

Shopify, unfortunately, ended its partnership with us. We apologize for any inconvenience this decision caused.  Lastly, our mobile app is still in development and we would never want to promote a product that wasn't 100% ready. We will hopefully have this out to you in 2019 with the functionality you've come to expect from PayJunction's products and services.

Good. 

Hi William,

We'll happily match rates with any competitors that provide a quote. If you receive a quote from a competitor, please forward the quote to us. We will crunch the numbers and will match rates if possible. In many cases, we actually find that the competitor will charge more with hidden fees and persuade you to switch with a lower per-transaction rate. If this is the case, we will provide a report that breaks down the quote and compares their pricing with your PayJunction account.

Easy to use,  easy to understand

Hi Patti,

Thank you for sharing your experience on Capterra! This support article details how you can make adjustments to your session timeout speed: https://support.payjunction.com/hc/en-us/articles/214406768-How-do-I-update-my-session-timeouts-I-keep-getting-logged-out-

It simplifies running credit cards and E-checks.  I have been really pleased with the whole experience. 

Excellent

Hi Jen,

We're glad you've had a positive experience as a customer of ours!

If you need your limits adjusted, you can follow the steps outlined here: https://support.payjunction.com/hc/en-us/articles/211053798-How-do-I-increase-my-processing-limits-

Super fast processing and great reporting.

Best Merchant Services Co that I have ever used.

Hi Melissa,

Thank you for sharing your experience on Capterra. When the Smart Terminal reboots itself, it's likely because the power cable isn't locked into the Smart Terminal. There are grooves that need to fit into the cable, and it needs to be twisted 90 degrees. For a visual to help with set up, visit this support article: https://support.payjunction.com/hc/en-us/articles/214938168-Smart-Terminal-Installation-and-Setup-VIDEO

Less expense to us for the services we needed for credit card processing. Integration with Sycle for better reporting & tracking.


Hi Whitney,

We're glad you're taking advantage of our integration with Sycle! 

Check payments are different than credit card payments as they take longer to get cleared by the bank. The bottom of this support article explains ACH processing: https://support.payjunction.com/hc/en-us/articles/212334728-How-do-I-process-an-ACH-transaction-

PayJunction software is second to none.  Helps businesses run more efficient.

Hi Michael,

Thank you for your kind review! We hope you continue to be a happy customer.

Using PayJunction is quick and very user friendly!

Hi Gerardo,

We're glad to hear our system has been helpful for your business and easy to use!

Pay Junction Customer Support is excellent

Hi Rita,

We're glad you made use of PayJunction's technical support team to resolve that issue.

The plug on the Smart Terminal needs to lock in to prevent it from slipping out and losing power. There's an adapter that can be used when Smart Terminal is laid flat on the counter. Information about this is detailed here: https://support.payjunction.com/hc/en-us/articles/214938168-Smart-Terminal-Installation-and-Setup-VIDEO

Easy to use.  Less paper and no more paper storage.  Great customer support.

PayJunction has made our credit card processing and deposits easier than ever!

Hi Cyndi,

We're glad to hear that going paperless has been a positive experience for you!

it's user friendly. 

Hi Jennifer,


During power outages we offer phone charge, which allows you to call a number and process a transaction when this occurs. You can learn more about phone charge here: https://support.payjunction.com/hc/en-us/articles/210469378-How-do-I-activate-my-Phone-Charge-account-

Additionally, our mobile app, which is in beta, will be usable in lieu of phone charge.

Easy to use 

Hi Maggie,

You're exactly right when it comes to credit card fees. We never charge fake fees, a common practice in the industry, and only charge the Interchange rate + a small 0.75% markup. We'll take note of that report request!

This software allows us to not do duplicate data entry, which save us time and avoids potential errors. The technology and Smart Terminal hardware has proved to be user friendly and more professional looking than a traditional terminal.

Overall, a good experience

Hi Alex,

We're glad that the Smart Terminal has elevated your client experience as well as helped you avoid duplicate entry. Please call technical support at 800-601-0230 should your terminal issues continue. We'd love to see if we can help you find a long-term solution for that issue.

Coach

Great Support

Nathan H.:                                             My name is Nathan. I'm an online counselor and I give PayJunction a five out of five. For more videos like this, click below.
                                                       Before PayJunction, I was using a Square, and Square worked out good because my numbers were a lot lower and it was just a flat rate but my company just grew to the size where it just made sense to be able to switch over to PayJunction. I did look at some other companies, don't specifically remember their names, but this one just had the best rate for me given the size of my company and so I chose PayJunction instead.
                                                       I chose PayJunction really for financial reasons because the other company that I was with, it just costs more at the end of the month just to run things through them and so they were able to work with me and compare the rates that I had and be able to beat the rates that I had previously, so they did good at working with me on that.
                                                       It was easy to just put all the cards on. Of course, it took time to manually input all the cards and everything, but once I had it on the system, it's very easy just to maneuver through the system. So set up definitely took some time, but once clients were on there and their cards were on, I was able to save it and was... They were able just to teach me how to use the system in a user-friendly manner, so very simple.
                                                       I think the big advice that I would give is just make sure that you just connect with the reps at PayJunction. If there's something you're wanting the system to do, just to go ahead and directly ask them, kind of what you're needing and see if the system is able to do that or around about way of doing it. So when I was able to do that, they were just very helpful to help me move through the process and get the things that I was trying to get accomplished. They helped quite a bit.

PayJunction Reviews

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