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Rocketspark
eCommerce website builder
Last updated: May 2024
Rating criteria
Reviews by rating
Elementor
Webit
Odoo
Recommended
Will M.
General Manager
Food Production, 1-10 employees
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Transcript
Will: Hi, I'm Will. I'm a CEO and today I'm reviewing Rocketspark five out of five stars. For more reviews like this, click below. So we were looking for a platform to build our websites and we also looked at Shopify and Magento, and the reason that we didn't go through those platforms and we did use Rocketspark was the ease of use. We found Rocketspark a lot easier to use. So we chose a Rocketspark over all the other platforms out there for a number of reasons. One was the ease of use. We could get a website up and running with only just a few hours with Rocketspark. You can very easily create a website from a template, load your contents up, they're very easy drag and drop blocks. And then from there once you're ready, you can email the support team and they can even help you push that site live on your domain. So it was very, very easy. We have a number of websites on Rocketspark because of this. So the onboarding with Rocketspark is excellent. Very easy, just go to their website, start a free trial, and then you're taken to a page where you do get to choose the template you want to build your website off. Once you've chosen your template, you can then go edit the copy and also the images. And if you do change your mind, you can very easily go and flip to a different template, which gives you a lot of flexibility around that design process. Once you've created all the content and all the images loaded on your website, you go into the home page and from there, it was very easy to get your site live and you can even chat with someone from their support team to help you out with that process if you answer [inaudible 00:00:01:23] around domains and getting the domain life. If you're looking at setting up a website, I'd highly recommend checking out Rocketspark. Just give yourself 15, 20 minutes, start a free trial and that way you can get an understanding for how easy it is to set up a website on their platform. You'll create a very beautiful website within just 15 or 20 minutes. Then from there, you can do a little bit of tinkering and get that website live. So I highly recommend checking it out.
John C.
Photography, self-employed
Used daily for 2+ years
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My overall experience with Rocketspark has been excellent.
Ease of use, Rocketspark's design system makes design accessible to novice designers.
The lack of technical support over the weekends.
pip f.
Leisure, Travel & Tourism, self-employed
Used weekly for 2+ years
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Really good. Lovely and professional people with a great product.
I like the modern template designs and the fast and helpful support always available
Sometimes the guides don't have the answer I want so I have to message them direct
Simone M.
Health, Wellness and Fitness, 1-10 employees
Used weekly for 2+ years
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A great suite of easy to use templates. Very responsive team providing exceptional service. Rocketspark have been generous with their pricing discounts for For Purpose organisations (NFPs). I love their clean simple designs.
Rocketspark has a very cool automated help function that offers pages and pages of processes to help make things easy to do.Whenever I need to speak or liaise with an actual human being they are so friendly and respond pretty much immediately. They follow through to make sure your query/issue is resolved and remind you if you still have a task to action related to that query.
There is nothing that I don't like about Rocketspark.
Vivette B.
Education Management, 11-50 employees
Used daily for 2+ years
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One benefit is that Rocketspark are based in New Zealand and therefore their customer support is of high quality. They respond quickly, are knowledgeable and helpful. Overall, we give them 4.5-stars.
We have used Rocketspark for approx. 5 years. In 2023 we roll out our new website with them. We investigated going to WordPress but decided to stay with Rocketspark because they have been a good support over the years. While WordPress offers more functions, there will not be any customer support. The Rocketspark designer has been excellent to work with, listening to our brief and engaging with our team well and we look forward to a seamless web launch. Their customer support is quick, knowledgeable and helpful.
The features our current website has have been sufficient up until now. We have struggled with the lack of flexibility in making some changes due to the inflexibility of our current website. The new website being designed for us introduces some new functions, which we look forward to implementing.
Clément B.
Financial Services, 1-10 employees
Used weekly for 1-2 years
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The ease of use is incredible, several tools are available to design a website easily I have already created 3 with I love this software
No drawbacks Nothing I don't like about this software
Rosemary B.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
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The benefit of Rocketspark is the ease of use for me
The ease of use for a non techo business owner - editing pages is quick, the menus are easy to understand and the help screens are informative - also one to one person support is prompt
Rocketspark have few native integrations to CRM Software (only Mailchimp) - I am a KEAP user and relying on Zapier to connect is not helpful for me
Clive G.
Arts and Crafts, 11-50 employees
Used daily for 2+ years
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It enables me to curate a coherent social media footprint. In truth it's not the major driver. That's insta. But for impression management it's important.
It's a useable interface for an amateur such as myself. I use very little of its functionality because I simply don't have the time to explore and learn
To me it's the opposite of }national and intuitive - but that's really about me, not th software. I'm not qualified to provide a forensic review
Jayde M.
Marketing and Advertising, 1-10 employees
Used weekly for 1-2 years
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Platform absolute 10/10 to work on, support absolute 10/10 to work with. Would highly recommend - you'd be stupid to not use Rocketspark!
Not only is the platform extremely user friendly, the support service is ABOVE everything else. If you have a problem, they are there! If you have a quick question, Rocketspark has a quick response! They make working with them a dream! Also, they are constantly adding & updating their platform which makes creating websites even more exciting. Most weeks there is a new email with new updates or integrations & it's a very exciting environment to be amongst.
As everything, there is always room for improvement or 'addons'. Rocketspark seems to be working hard behind the scenes and actually listening to the users and what we want to try & get us much new stuff on their software as they can.
Gary W.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
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My queries were responded to quite quickly and the response was in depth but was then followed up by another team member with more information.
The quick responses and follow up support. It shows that more than one person looked at my account which by having more brains working on my products. Love it.
Brendan H.
Retail, self-employed
Used daily for 2+ years
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Very good and support staff are excellent
Simply easy to build an online store especially if one only has a limited number of products - Most desired features are present and integrations work very well
Would like to see Shipping options improved e.g. shipping cost per product - Shipping based on product weight (s) by regions - what one does in one region affects all regions - I would prefer them to be independent
Shinneal V.
Online Media, self-employed
Used weekly for 2+ years
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Great customer service. Great team, that’s always helpful. It’s wonderful dealing with you all.
It’s easy to use, lots of options and easy to link to other sites
SEO is my hardest problem. Knowing what to improve on!!!!! It would be great to have reviews done with a list of recommendations, in regards to the whole website. Having another day like we did in Raglan, about products, changing. Not about setting up website from scratch. But once you have got it going!
Bridget H.
Retail, self-employed
Used daily for 2+ years
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I love how easily the ecommerce is integrated along with payment gateways which has made my website easy for me and my customers to use. I can update my website and shop when ever I like. I came from a different website builder that was so hard to use and Rocketspark is a dream in comparison. When you are building your website they give you so many invaluable tips to help you create a professional, optimised website. Thank you Rocketspark!
Rocketspark is so easy to use it is a pleasure and not only that they give you heaps of information on how to build a good website including SEO. They keep improving the software way beyond what you would expect and the customer service is excellent
There is nothing I dislike about the software
Mart-Jan v.
Nonprofit Organization Management, 1-10 employees
Used daily for 6-12 months
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Loving it. It's nice, quick, beautiful, super support, good integrations. It's god what we need.
Easy to understand, beautiful, fantastic customer support, good integrations. Very well designed templates and functionality.
I miss the option to manage multiple website from one account / dashboard. Certain 'pro' changes cannot be made by the user but must be done by the company. This is very well and quickly done, but it would be nice to be able to do that yourself.
Stuart R.
Accounting, 1-10 employees
Used daily for less than 6 months
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Amazing from mid night support to fixing my errors I was never made to feel like an idiot. They also took on all my product suggestions and the look of my website is ten fold than it was!
Your not just a number like the big American players. At Rocketspark I felt like I actually got support as if I was a big customer and the servers they host our website on is night and day compared to Go Daddy. The looks and adjustments are so much easier to do aswell that it will actually save my thousands.
Haven't found anything yet. Few small improvements but linking Jotform to the website it solved it easy enough.
Verified reviewer
Nonprofit Organization Management, 1-10 employees
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Really happy with the customer service. You feel like you are talking to a real person that cares about their business and yours.
I have enjoyed building a website using their simple templates. They would be suitable for all levels and the templates guide you to the types of pages all websites should have. It was almost too easy to set up.
I'm still working through the template and because of the premade block type sections, there is less flexibility but that is a good thing if you don't have a great design eye. The templates keep the formatting clean.
Verified reviewer
Farming, 1-10 employees
Used daily for 2+ years
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Awesome - I love it that I'm constantly getting feedback from people how much they love our website. It's the first and only one I've ever built.
This website builder is so easy to use and constantly update your website. Their customer service is amazing, friendly and quick. I recommend them highly.
Not much, there's a couple of extras I would like such as auto sign up to Mailchimp from our shop but these guys are always open to suggestions and constantly improving.
Amanda R.
Nonprofit Organization Management, 1-10 employees
Used weekly for 2+ years
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Through the easy to use platform we’d have developed a marketing tool, in the form of a website, for our club, which is easy to update, and will be easy to pass on to future committee members and for them to maintain.
This website development platform is very intuitive. There are so many options, however it’s not overwhelming.
There is nothing that jumps to mind here. Each obstacle I came across had a solution.
Verified reviewer
Used daily for 6-12 months
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Piece of mind, the ability to be creative and great customer service from their team. Also, a very well resourced help section.
One of the best customer service I've ever experienced. As soon as I have a query it gets resolved. Other platforms have a lot to learn from them. Easy of use, even for a complete novice. Really affordable as well and compatible with a lot of other platforms we have been using and wanted to remain with.
Nothing at this stage. As I said above, this program is so easy to use. After having had a Wordpress website designed for us by a design agency we feel like we can finally be in control.
Verified reviewer
Retail,
Used daily for 2+ years
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Higher online engagement and calls to action through activities.
Easy to change elements and design pages, in the template structures, simple and effective. The support is self explanatory and understandable.
Layouts are limited and the connectivity with other apps or software is sometimes limited. Image management needs attention, specifically the resizing functions.
Hi there, thanks for your review!
Sandra A.
Retail, self-employed
Used daily for 6-12 months
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What I like the most about the Rocketspark platform is the ease of it and the incredible service provided.
Hidden products do not work that well. They till show up and when consumers click on them it just says Product Unavailable.
Hi Sandra, this shouldn't be possible. Please get in touch with us and we can investigate this with you to diagnose what's happening if it's still an issue. The likely cause is a direct link from a button or text link on your site to a hidden product that you have access to when logged in but your visitors don't. Hidden products will not show in the /shop/ area for visitors. Only if there's a direct link to that page will they see the Product Unavailable notice.
Linda B.
Retail, 1-10 employees
Used daily for less than 6 months
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We had our old website for 10 years, and it was no longer capable of doing many of the things we wanted to be able to do, to keep up with developments in online retail, and the direction we were wanting to head. In particular at the time of moving, our old website was not a secure site and could not be optimised for mobiles.... Both of these Rocket Spark offered.... and they were recommended and they were local :)
Easy to follow templates, instructions, and readily available help made it easy to set up the website ourselves without needing to employ a designer or developer. Also the SEO information was really good too. We already knew a lot of this, but had worked long and hard to learn it, so it is great to see it provided. We like that Rocket Spark is a local company, are so available and prompt in replying to us when we contact them, and are constantly looking to develop and fine tune their software.
The software covers all the basics for an online shop, but lacks some of the features offered by some other providers of online shopping sites. We have contacted Rocket Spark about a couple of these issues and potential additions to our website and have been assured they will be considering them for future development. Online sales data is collected and provided, but can inaccurate as sales figures are calculated based on orders being placed, not payment being received. This also means that if an order is refunded the figure cannot be removed for the total either. There is no method to keep track of sales figures for unpaid direct credit orders, or refunded orders, as the unpaid orders and abandoned baskets category does not capture these. There is also no ability to up-sell just prior or at check out.
HI Linda, thanks for your review! With the new version of Rocketspark ecommerce we launched recently, we have made some improvements in this area and we have more in the pipeline for better visibility of unpaid orders, refunded orders etc. Please keep the feedback coming. We have invested significantly into Rocketspark ecommerce in the last 6 months and some major new features have been launched but there is even more to come.
Sam A.
Automotive, 1-10 employees
Used daily for 1-2 years
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Easy to use, I can easily make changes to the design and content I want to be displayed on the website. it has some useful tools to really give that professional touch to my website.
Everything is great, a few changes to customise the layout a bit more would be great, otherwise no complaints.
Hi Sam, thanks for the feedback about layout customisation. We launched some more design customisation options since you left this review and we're constantly working on new features so keep the feedback coming!
Julie C.
Retail, 1-10 employees
Used weekly for 1-2 years
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Its easy to use, fast to edit and support is always close at hand. Its great that you take care of domain names etc too in the package.
There is no option for the Coupon codes to only work on a specific Category, instead its a blanket. This has made promotions extremely hard and time consuming for us, and whenever we recommend your site to people and they ask its an immediate turn off that it doesnt have this function like other sites such as Shopify and Big Cartel have. Its the main reason we have looked to change providers.
Hi Julie, I think you've already been using the new features but since you left this review, it is now possible to specify coupons and promotions to apply to a specific category.
Cassie B.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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its easy to use, quick to make changes, the dashboard is easy to understand and the customer service team is very helpful.
I would like my shopping page to be more contemporary, it is limited at the moment with what I can add to it.
Hi Cassie, thanks for that feedback. Recently launched some exciting new ecommerce features and part of that was a completely redesigned checkout journey. Please keep sending us feedback via your dashboard of features and design flexibility you would love to see and we'll take it onboard to help shape our feature roadmap.
karl t.
Used daily for 1-2 years
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The support is good. I like the way the i can build my own website with your support. The feeds to my social media is great. Customers report the website is easy to browse. In general this is very good and reliable software so well done guys and thank you.
I don't like the check-out of my shop. Current configurations are confusing to customers. I don't think long term having to use only one drop down for customers to state where they are from and what area delivery is for will be sufficient. Also not even being able to change the wording on that drop down to indicate delivery instead of country is a little frustrating. Overall customer feed back is its clumsy and difficult to understand. When a customer has a purchase in their basket and wants to go back to the store, it returns right back to the start of the shop not where they left off. This makes shopping for multiple items a longer process then need be for the customer. Thank you for the opportunity to advise and review.
Hi Karl, thanks for your feedback. We recently launched a completely redesigned ecommerce checkout experience for your buyers. Regarding the shipping drop down, this is also on our radar as something that can be improved.