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Salesforce B2B Commerce Logo

Salesforce B2B Commerce

Multi-channel order management platform for business buyers

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(3)

Salesforce B2B Commerce Features

Features Summary

Functionality

4.6

/5

5

Total features

58

5 categories

Salesforce B2B Commerce features

API
Abandoned Cart Saver
Activity Dashboard
Backorder Management
Bulk Ordering
CRM
Cataloging/Categorization
Channel Management

Common features of eCommerce software

API
Activity Dashboard
Alerts/Notifications
CRM
Campaign Management
Cataloging/Categorization
Channel Management
Content Management

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

5

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

58

Unique features

  • Backorder Management

  • Multi-Channel Marketing

  • CRM

  • Email Marketing

Functionality

4.6

/5

23.6K

Price starts from

Free

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Total Features

84

Features in Common

22

Unique features

  • AI/Machine Learning

  • Recurring Invoicing

  • Cash Management

  • Customizable Dashboard

Functionality

4.5

/5

14.4K

Price starts from

4

Per month

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Total Features

48

Features in Common

6

Unique features

  • Categorization/Grouping

  • Customizable Templates

  • Document Management

  • Video Support

Common Salesforce B2B Commerce comparisons

Salesforce B2B Commerce logo
Salesforce Commerce Cloud logo
Salesforce B2B CommercevsSalesforce Commerce Cloud

Reviewers who mentioned features said:

JL
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Jason L.

Pharmaceuticals, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Salesforce B2B Commerce is the best ecommerce platform for managing and fulfilling online orders

Reviewed 4 months ago

We wanted an eCommerce platform to manage all our products for our online store, manage orders and returns, manage to ship, and retarget lost leads all in one place. The platform is great for B2B providing a B2C-like experience. Very easy to use and manage. Offers great reporting features.

Pros

It is a very straightforward platform with no complicated UX. Inventory tracking and management are the best within SF B2B Commerce. Customer support is truly exceptional, they go into detail and solve issues in no time. Great for designing an online store and providing personalisation to visitors. Truly exceptional at product catalogue and checkout process. Offers customizable reporting and analytics that helps businesses to understand the present and future for ROI and conversions.

Cons

The integration with another third-party application is complicated. Not the best shipping options available are present at the start unless you integrate with other applications. The high cost of implementation and monthly pricing is high, is a huge drawback.

FS
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Fateyma S.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very powerful ecommerce platform

Reviewed 4 months ago

The platform provides a B2C-like experience to B2B organisations. Very efficient and easy to use and control. We wanted to manage all our online orders and increase the UX of our online store and Salesforce B2B commerce has made us convert very efficiently.

Pros

Salesforce B2B commerce is a very powerful e-commerce platform which is very easy to use and manage. The reporting within the platform is highly customisable. The order process and management is very straightforward and to the point. Great features around the online storefront and designing the online store.

Cons

The only dislike from my side is the price of implementation and the overall cost of the platform, not recommended for small-sized businesses or startups.

MB
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Mohammad B.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Truly exceptional B2B commerce platform

Reviewed 4 months ago
Pros

-Excellent Multi-Channel support - Very user-friendly interface -Outstanding for processing orders and managing all inventory -Offers one of the best integration within the market -Great for managing all the product catalogs and managing content on the online store -Offers one of the best personalization -Great for upselling and cross-selling -Offers great features for targeting prospects that abandon the shopping cart

Cons

-Does require a good amount of training to get started -It is pricey for small B2B organisations -Cost of implementation is high

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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eCommerce integrated well with your CRM

Reviewed 2 months ago
Pros

Its part of salesforce CRM, which makes it customer service and commerce made integrated, data flow between the system got easy.

Cons

It is combination of pieces from different salesforce clouds together forming the commerce. It borrows components from Order management, CPQ and experience cloud.